Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Ideas in action: some reflections concerning teaching language skills to social work students

In recent years, there has been a decline in language skills among the younger population in Sweden. Within several different academic programs, it has been observed that students arriving at the universities do not have the skills needed to make use of what is taught. This raises a number of problems, especially within social work education, because language skills, both written and oral, are important tools for practicing social work. This article presents a way of meeting this challenge and improving the students’ skills by including them in discussions on how to write academically as part of teaching method called language guidance. The students reflect upon their own and other students’ texts, and discuss how they can be improved with regard to spelling, grammar, paragraphing, and clarity. Overall, the resources devoted to improving students’ language skills have resulted in improvements in the essays the student write later on in their education.     

Sensory language (SDM) to foster empathy in social work students

Assessment and management of emotional situations are generally discussed in academic studies in the field of social work through verbal interventions, while the art of developing awareness to nonverbal feelings has yet to see widespread use. Sensory experience based on nonverbal communication and body language can highlight complex feelings and problems that the social worker confronts. The aim of this study was to examine the effect of an intervention of sensory body language using a modified Sherborne Developmental Movement (SDM) model, in a course for social work students. The course’s multidimensional process involved cognitive and affective components of understanding and identifying thoughts, feelings, and emotional states of others. The intervention combined art activity and focusing to foster empathy among social work students in the group setting. Twenty social work students attending college in the north of Israel participated in the course, writing reflective diaries throughout the course, which were collected and analyzed. The findings suggest that sensory language and movement through the group experience enhanced social work students’ empathy and their awareness of its importance for practice. Learning to be empathic through nonverbal communication also challenged perceived barriers to empathy such as cultural and language differences.     

Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

Teaching research methods to social work students in India and Australia: reflections and recommendations

This paper draws on the reflections of two social work educators who have, for many years taught research methods to undergraduate and postgraduate social work students in India and Australia. The intent is to suggest measures for enhancing the quality of social work research education. The reflections are embedded in a social justice and human rights framework, privileging the educators’ unique social and cultural contexts and their commitment to engage with indigenous knowledge. The authors recommend effective social work research education requires the educator to draw on a deep understanding of their own context, as well as globally accepted research traditions. Particularly, we encourage research teachers to adopt student-centred approaches that emphasise a broad ‘research mindedness’ (in their students and themselves), building students’ practical capacities and confidence to become effective, research informed practitioners; capable of contributing to their own communities and to the social work profession more broadly.     

An investigation of mental health and personality in Swedish social work students upon entry to university training

The aims were to describe Swedish social work students' personality characteristics upon entry to their training and to analyze relationships between personality traits, mental health, and some sociodemographic variables. One hundred and twenty-one female social work students completed a sociodemographic form, the Temperament and Character Inventory, and the Symptom Checklist. They scored significantly higher on harm avoidance, reward dependence, and self-transcendence and reported more somatization, obsessive compulsive, and phobic-anxious symptoms, and less hostility, than Swedish individuals from the general population of the same age. Personality traits significantly predicted the various mental symptom scores. It is recommended to implement modules or training courses within social work training in Sweden that bring an improvement of self-directedness and cooperativeness character trait into focus.     

Invisible students: experiences of lesbian and gay students in social work education in Greece

This article explores through semi-structured interviews the experiences of four lesbian and two gay students from the Social Work Department in the Technological Educational Institute of Crete, Greece. The complete absence of openly out lesbian or gay students or faculty members in the Department was considered reflective of the particular social and cultural context of Greece. Participants reported that lesbian and gay issues were marginalised in the curriculum and that heteronormativity often prevailed in the classroom. Consequently, same-sex sexuality was generally invisible and, when discussed, certain faculty members and peers often appeared to be uncomfortable. Within this context, participants stressed the importance of the professors’ role regarding the climate and content in the classroom. None of the participants considered that their sexual orientation had affected negatively their academic attainment; the lesbian or gay identities sometimes had a positive effect on participants’ academic attainment level exactly because of the negative impact these identities had on their social life. Most participants felt that their studies had not prepared them adequately for gay affirmative practice. Implications for social work education are considered.     

Reflective ability,empathy, and emotional intelligence in undergraduate social work students: a cross-sectional study from India

The extant literature indicates that social work is a high stress profession owing to multifarious and complex demands of practice. There is also evidence of stress experienced by student trainees who aspire for a career in social work. Working with service users and the distressing life scenarios encountered on placement often involves negotiating complex emotions and requires reflective skills. Effective practice requires rapport building skills and the ability to demonstrate empathy is a core skill for effective practice. While there is a plethora of Western literature on these issues, the Indian literature has not adequately explored them. Framed against this background, this quantitative study collected data from students of all three years of their undergraduate social work course from a ‘women only’ college in India. Standardised instruments to assess empathy, reflective ability and emotional intelligence were administered. Statistical tests revealed a higher manifestation of these dimensions in final-year students than those in the first year. Further it was seen that the total emotional intelligence and empathy scores were positively correlated. Implications of these findings for the education and training of social work students has also been discussed in this article.     

Retraining programmes in social work: career considerations,factors influencing the decision to study social work and professional preferences among students

The current study sought to examine the differences between retraining programme (RP) students in social work (SW) and mainstream programme (MP) students regarding career considerations, factors influencing the decision to study SW and professional preferences. RPs are similar to fast-track training programmes known in the UK, as they offer graduates from other disciplines a qualification in SW. This study was conducted among 125 SW students in Israel: 56 in the RP, where studying SW was their secondary choice (after graduating in a different academic discipline) and 69 MP students for whom SW was their first choice for a profession. Both groups were examined in their final year of studies. When choosing their profession, RP students attributed greater importance to considerations such as personal development, satisfaction and interest in treating people, while for MP students, working conditions were more important. In addition, RP students also preferred to engage in individual therapy and policy practice. Furthermore, there were several differences between the groups’ preferences regarding types of populations, services and sectors. Correlations were found between various preferences of populations, services and fieldwork training. Lastly, a higher percentage of RP students compared to MP students had expressed their intention to work as social workers once they complete their studies.     

Advancement in social work education: fostering a supportive environment for students of non-dominant racial and ethnic backgrounds

Doctoral students from non-dominant racial and ethnic backgrounds continue to be underrepresented in programs of social work despite efforts to increase student diversity. This paper highlights the unique challenges experienced by non-dominant racial and ethnic students and offers suggestions for addressing retention and attrition concerns among these students across systems within doctoral social work programs. The authors identify structural inequalities, marginalization, discrimination, minority stress, and lack of support as potential barriers to student success. Suggestions for increasing diversity and retention are rooted in critical multiculturalism and involvement theory, emphasizing institutional change, socialization, recruitment, and social support.     

Decrypting cultural nuances: using drama techniques from the theatre of the oppressed to strengthen cross cultural communication in social work students

ABSTRACT

Despite widening participation in social work education in the UK, social work students from black and minority ethnic (BME) backgrounds can find that they have less positive experiences on social work courses than their counterparts. This can happen when courses do not equip students to navigate the subtle rules of communication with service users that are premised on dominant UK values. As a consequence BME students can be assessed as having poor interpersonal skills and poor skills in engaging service users. However, the issue is often more one of cultural differences and high expectations of cultural integration than one of incompetence.

This paper reports on a drama workshop using techniques from the Theatre of the Oppressed to foster awareness of the complexities of cross cultural communication that BME students may face. The workshop facilitates insight into the nuances of culturally informed values that differ from dominant UK values.

Drawing on student workshop evaluations, the authors highlight the positive use of techniques from the Theatre of the Oppressed as a pro-active pedagogical approach to equipping BME students with insight and skill to circumnavigate cross cultural communication in practice and develop awareness of empowering strategies to combat negative paradigms about BME cultures.     

The role of corporate social responsibility (CSR) and internal CSR communication in predicting employee engagement: Perspectives from the United Arab Emirates (UAE)

This study examined relationships among employees’ perception of CSR, three models of internal CSR communication and employee engagement. The findings, based on 516 valid survey responses from employees across different sectors in the United Arab Emirates, revealed that internal communication of CSR, both one-way and two-way symmetrical, predicted employee perceptions of CSR, with two-way asymmetrical communication being a negative predictor; perceptions of CSR predicted employee engagement; social and sustainable dimensions of CSR most strongly predicted social and affective dimensions of employee engagement; and both two-way symmetrical communication of CSR and employee perceptions of CSR strongly predicted employee engagement. Implications for theory and practice are discussed.     

Do we practice (or teach) what we preach? Developing a more inclusive learning environment to better prepare social work students for practice through improving the explorationof their different ethnicities within teaching,learning and assessment opportunities.

ABSTRACT

Teaching experience at the University of Suffolk noted anecdotally that Black Asian and Minority Ethnic (BAME) students avoid discussing their identity, cultural heritage, norms and values, in lectures, tutor groups and in assignments.

To improve the integration of different cultural perspectives into the social work curriculum, we devised a small-scale qualitative research project Spring, 2017, to explore students’ views of teaching, learning and assessment about cultural norms and differences, seeking the views of both BAME students and white students on the programme in order to compare and contrast their experiences.

Focus groups were used to gather the views of BAME and white students about the opportunities and barriers to discussing identity, culture, and anti-racism. The findings raised significant issues, specifically about the barriers for both BAME and white students to considering cultural differences. Student perspectives suggest more sensitive approaches to considering cultural differences; more responsibility for white lecturers to explore white privilege and its impact; and more safe spaces to manage emotional responses to oppression to enable exchange of experience and learning about different cultural norms and values. The article analyses the findings, discussing ways forward to improve the student experience and promote good practice in teaching and learning.     

Resisting sexism and speciesism in the social sciences: Using feminist,species‐inclusive,visual methods to value the work of women and (other) animals

Visual methods offer social scientists some promising possibilities for valuing the work of women and animals in domestic homes and formal organizations, such as schools, hospitals, residential care facilities and other workplaces. In this article, we consider how visual methods might be used to ‘put women and animals in the frame’. We draw data and inspiration from our What is it About Animals study [2015–2016], which involved an online call for people over 16 years of age, to post pictures, poems, stories and videos depicting what animals mean to them. We pay attention to attempts to resist sexism and speciesism in the valuing of work, including emotional labour. We consider the possibility of post‐humanist methods for animal subject‐hood, and a sociology of animals, emotions and work. We end with a discussion of possible future visual methods projects to value the work of women and (other) animals.