Collaboration for the Provision of Services

Abstract

This paper conducts a review of the extant literature to examine community collaboration in the provision of human services. The authors conducted a systematic research synthesis to organize literature around how community organizations should position themselves in order to maximize the benefits of collaborative relationships while enhancing service provision. Evaluation of the literature reveals 30% of the articles could be classified as empirical. Due to limitations of the studies no definitive statements could be made regarding the nature of collaboration and what works in the collaborative process; however, some generalizations are suggested. Gaps in the literature include lack of rigorous empirical studies that identify best practices, the type of training needed to prepare staff and members of organizations for participation in the collaborative process, and differing management models and practices to determine which forms of governance system achieve the best results.     

When David met goliath: Research collaboration in the context of changing political realities

This article examines the dimensions of research collaboration between researchers from EU and Central and East European countries in the post‐communist period. The discussion draws on experience of two initiatives for research co‐operation, COST and EUREKA. Following an analysis of the formal levels of participation of the countries of Central and Eastern Europe in COST and EUREKA, the quality of exchange during the collaborative projects and the networks that have been established, some benefits from and barriers to East‐West co‐operation in research and technology are considered. Although the collaborative arrangements have been overall successful the different groups of participants display diverging and even sometimes conflicting expectations and perceptions of benefits. Two extreme positions view the collaborative links in terms of ‘master’ and ‘student’ and as relationships between partners of equal standing. By far the most serious barriers to successful East‐West research co‐operation stem from broad cultural differences and from a tendency to assume that lack of information means lack of development. The benefits from research co‐operation can increase many‐fold, it is suggested, if the relationships are seen as a symmetrical exchange rather than as a meeting between David and Goliath.     

Transcending Boundaries

SUMMARY

This paper presents a participatory research and planned change effort to develop a coordinated community response system to domestic violence in a United States culturally diverse community with a large immigrant population. This work grew out of an international, interdisciplinary project that was designed to establish ongoing collaborative relationships between university and community practitioners in the United States, Honduras, and Costa Rica around the theme of intra-familial violence, particularly gender-based violence against women. The paper analytically describes the international collaborative project, the local community-based participatory research and community development project, and lessons learned from both the local and international interdisciplinary collaboration. Examination of differences across disciplinary and cultural contexts generated critical reflection on the need to consider reframing domestic violence in the context of fundamental human rights, as is the case in Central America. At the same time, challenges around developing a coordinated community response, addressing inadequacies in the legal system, and implementing education and training were echoed across boundaries, demonstrating the need for continued international collaboration.     

Child Welfare and Alcohol and Other Drug Treatment (AOD): Bridging the Gap to Comprehensive Services

ABSTRACT

Chemical addiction is a significant factor in child abuse and neglect (U.S. Department of Health and Human Services [DHHS], 1999). Although research has indicated that an alliance between the child welfare and alcohol and other drugs (AOD) treatment fields is the best way to effectively address chemical addiction within families, collaboration has not generally been established. The lack of collaborative relationships between the child welfare and AOD fields can be attributed to a number of different factors. Similarities in proposed interventions for collaborative efforts between AOD treatment and child welfare agencies can be found throughout the literature. The establishment of a truly collaborative partnership between AOD treatment and the child welfare system is a necessary step towards achievement of functional and healthy families, a goal common to both disciplines.     

Interorganizational collaboration in social service organizations: A study of the prerequisites to success

Organizational scholars have identified four prerequisites to effective interorganizational collaboration: incentive, willingness, ability, and capacity. This study analyzes data drawn from participants in eight family services collaboratives in order to assess the relationships identified in the literature. Our findings support the premise that each of these prerequisites is positively related to collaborative effectiveness. Implications for collaboration leaders are suggested.     

Nonprofit Collaboration and the Resurrection of Market Failure: How a Resource-Sharing Environment Can Suppress Social Objectives

Collaboration and its promotion by funders continue to accelerate. Although research has identified significant transaction costs associated with collaboration, little empirical work has examined the broader, societal-level economic outcomes of a resource-sharing environment. Does an environment that encourages collaboration shift our focus toward certain types of social objectives and away from others? This paper uses agent-based Monte Carlo simulation to demonstrate that collaboration is particularly useful when resources are rare but a social objective is commonly held. However, collaboration can lead to bad outcomes when the objective is not commonly shared; in such cases, markets outperform collaborative arrangements. These findings suggest that encouraging a resource-sharing environment can lead to inefficiencies even worse than market failure. We also demonstrate that failure to account for transaction costs when prescribing collaboration can result in quantifiably lower outcome levels than expected.     

How does a board of directors influence within‐ and cross‐sector nonprofit collaboration?

Board members play a significant, yet largely unexamined, role in nonprofit collaboration. Processes, such as finding prospective partners, creating common ground with a partner, and establishing appropriate collaborative governance implicate nonprofit board members. In contrast to the scholarship of the role of interlocking directorates as potential networks for nonprofit collaboration, this paper examines the role of board members' social and human capital on nonprofit collaboration with other nonprofits, businesses, and government agencies. Drawing on online survey data from 636 nonprofit organizations, this paper finds that board social capital—but not board human capital—is positively related to the presence and number of within‐sector and cross‐sector nonprofit collaboration. However, board human capital enhances nonprofit‐government collaboration, when board social capital is also high. The results provide a novel perspective in nonprofit collaboration and board management research.     

The influence of collaboration on program outcomes: the Colorado Nurse-Family Partnership

Though collaboration is often required in community initiatives, little evidence documents relationships between collaboration and program success. The authors contend that clarification of the construct collaboration is necessary for investigating its contribution to the success of community initiatives. After respecifying collaboration, they present a study of a multisite program that involved varying degrees of collaboration in the 16 communities adopting a nurse home visitation program. The authors employ hierarchical linear modeling (HLM) to test the predictive power of individual participant characteristics and examine the increased accuracy of predictions from a second level model of site qualities-specifically, features of the collaborative process associated with different sites. The first-level model predicted approximately 10% of the variance in attrition, or dropout, of program clients. The second-level model accounted for an additional 28% of the variance in attrition. A theory of commitment transfer is offered as a first explanation of this result.     

Addressing Barriers to University-Community Collaboration

Abstract

University-community partnerships, and COPC programs in particular, offer important opportunities for traditionally segregated groups to work together in collaborative relationships. The challenge of bringing people who possess distinct differences in background and social power together is a long-standing issue. Class, status, and organizational differences may impede collaboration. This article discusses the history of COPC as social policy and reviews an evaluation report of successful community-university partnerships. Drawing from the community organizing literature in sociology and social work, this article suggests community organizing methods that address structural obstacles to collaborative work. Especially in COPC programs characterized by multiple interactions, it is the community based organization (CBO) which has greatest facility to equalize the playing field between disparate groups. The role of community organizers in CBOs is to acknowledge and disrupt the structural inequalities inherent in these relationships. The community organizer must resist the role of expert or buffer between the community and university and instead strive toward authentic collaboration.     

The Collaboration as Empowerment Claim: The Case of Visual Social Research

This article uses the case of visually based collaborative social science research to explore the problem of inequality between researchers and research subjects in social science research. This dilemma is ever present for social scientists researching topics where the research subject represents a group experiencing social exclusion. The paper uses the claim of those social scientists that argue that collaboration between researchers and research subjects can diminish the inequality problem by empowering research subjects. Through this interrogation of the “collaboration as empowerment claim,” as an ideal type construction the paper argues that (i) it pays insufficient attention to the knowledge frameworks and incentive structures around which research projects are carried out and disseminated, (ii) it does not interrogate the fact that the claim of empowerment as outcome is made by those in the researcher role, and (iii) it does not explicitly document the research subject's own assessment of a collaboration/empowerment link. The paper moves beyond the insights drawn from the visual case to point to their implications for other areas in which collaboration research is claimed as a means to empower research subjects and by implication to diminish researcher/research subject inequalities.     

Public Scholarship and Community Engagement in Building Community Food Security: The Case of the University of Kentucky

The current call for public scholarship and community engagement by universities and disciplinary organizations has created opportunities to develop innovative ways to integrate research, instruction, and outreach. This article discusses a collaboration among scholars at the University of Kentucky and alternative agrifood movement organizations that has evolved as they pursue an alternative agrifood system in Kentucky. This collaboration made instructional programs in sociology and the honors world food issues track places in which both students and instructors can examine “problems” of the conventional agrifood system, conduct research, and develop collaborative relationships with community activists. We draw on Burawoy's discussion of public sociology and its interface with professional, critical, and policy sociologies. Supplementing our discussion with literature from social movements and science studies, we demonstrate how this integrated approach can render sociological knowledge and skills useful as critical support of alternative agrifood movements. We argue that the “experiential classroom” is an excellent site for the critical examination within the agrifood movements of oppositional culture. This, in turn, makes possible students' recognition of injustice in the existing agrifood system.     

Collaboration: leveraging resources and expertise

Successful collaboration is an art form but can be developed through several smart practices. The authors discuss the meaning of collaboration, stakeholder perceptions of collaborative partnerships, and the experience of Summer Scholars, a nonprofit community organization that successfully uses collaboration to accomplish its mission. Further, they offer strategies for successful collaborative efforts.     

The Reunification Partnership: Engaging Birth Parents and Foster Carers as Collaborators in Restoration Casework

Collaboration is recognised as a key factor influencing the success of efforts to reunite children with their family following a protective intervention and a period in out-of-home care. Until now, little research has explored the possibilities of collaboration in this context, especially between parents and foster carers. This qualitative, interpretive study asked child protection caseworkers involved in restoration cases about their perceptions, perspectives, and experiences of collaboration between parents and carers. In-depth interviews were conducted with six caseworkers from five locations in New South Wales. The study found that caseworkers identified factors that influence the development of collaboration. These factors include trust, motivation and willingness, knowledge, and agreement. They also described strategies for promoting these factors in their casework. The research highlighted that a collaborative relationship between parents and carers can be facilitated through casework practice that considers certain factors and that strategically addresses the barriers to collaboration.     

Collaboration in foundation grantor‐grantee relationships

Foundations take many forms and wield widespread influence within the nonprofit sector. One aspect of foundations that has received limited research attention is the relationship between the foundation and the grantee. Some authors have encouraged a reframing of this relationship to be more one of equals, where each party brings attributes valuable to the other and where collaboration can germinate and produce more effective philanthropy. This exploratory study suggests that the quality of these relationships varies widely and that it is often difficult to form collaborative ones. It identifies some of the earmarks of fruitful relationships and suggests some ways to replicate those successes. I hate foundation officers—they're all jerks! —Experienced nonprofit executive We care about these [nonprofit] organizations—it is through them that we do our work. —Senior foundation program officer     

Children with disabilities in out-of-home care: Perspectives on organisational collaborations

Many contemporary support services for children and young people (CYP) in out-of-home-care have adopted a collaborative approach to service provision in order to best meet the complex needs of clients. The purpose of this study was to gain a better understanding of the perceptions of Evolve Behaviour Support Services (EBSS) frontline and managerial staff delivering services to CYP in out-of-home-care with disability and complex behaviours regarding interagency/stakeholder collaboration. Views about the number and nature of collaborative partnerships, factors which facilitate or hinder effective relationships and advantages (including unintended benefits) of collaboration were sought. Qualitative interviews with 21 participants highlighted issues around: (1) general and agency/stakeholder specific issues and barriers, and (2) benefits of collaboration. The collaborative approach to service provision was seen as greatly enhancing the effectiveness of EBSS' response and ability to meet the range of CYP's complex needs, as well as having benefits for carers and service providers. Nevertheless, difficulties with collaboration were also encountered. Frequently identified challenges included reduced stakeholder engagement, differences in professional backgrounds and practice frameworks, unequal initiation of contact and follow-up, organisational disparities, communication and information sharing problems, frequent stakeholder turnover and geographical barriers in rural/remote areas.     

Collaboration in sociology and other scientific disciplines: A comparative trend analysis of scholarship in the social, physical, and mathematical sciences

This inquiry examines comparative trends in collaboration among scholars, both over several decades and for several scientific disciplines. Findings suggest that in sociology specifically and science generally the trend is toward greater collaborative scholarship. At the turn of the twentieth century, better than 90 percent of the articles appearing in major periodicals in physics, biochemistry, biology, and chemistry were sole authored. Today, over 95 percent of such articles are collaboratively published. Disciplines affiliated with the social and mathematical sciences have experienced similar monotonic increases in collaborative activity, albeit, at a slower rate. A discussion of plausible explanations is offered for this observed growth in scientific collaboration.     

A Partnership Model for Family Service Agencies and Universities to Improve Service Utilization

ABSTRACT

Partnerships between family service agencies and universities have the potential for capitalizing on the resources and expertise of both types of institutions. This paper describes a model for developing collaborative partnerships between family service agencies and outreach research university programs. The original collaboration that is used as an example for this model sought to improve the engagement rates of reluctant families being referred to a family service agency for counseling services. Benefits and potential pitfalls to be addressed in such partnerships are presented.     

ARTICULATING DIVIDES IN DISTRIBUTED KNOWLEDGE PRACTICE

Working together has always been a challenge but recent trends in who works with whom, on what, and across what regions, cultures, disciplines and time zones have conspired to increase the complexity of team work, and in particular the complexity of knowledge work and communication across knowledge divides. Drawing from literature and examples of practice obtained during research on distributed, collaborative teams, this paper examines constraints to collaborative practice. It is argued that crossing knowledge divides requires articulating often invisible, taken-for-granted knowledge-based asset specificities that constrain what is recognized and accepted as practice in the different fields or occupations involved in the collaboration. Different types of specificities are discussed as examples to stimulate recognition and articulation of distributions in practice. The paper then discusses ways of recognizing domain constraints on the way to articulating divides and achieving collaboration across distributions in knowledge, practice and technology.     

Constructing collaborative processes through experiential learning: Participatory planning in Kaymaklı, Turkey

Prevalent discussions in urban planning focus on collaboration. However, they do not explain the underlying processes that allow collaborative work. This paper argues that experiential learning processes can help construct and maintain collaborative platforms in urban planning. To show this, the paper uses the participatory planning of Kaymaklı, a small agricultural and touristic town in the internationally well-known cultural landscape, the Cappadoccia region. This entails the second stage of a two-year long Participatory Action Research project initiated by a local civil association in collaboration with the Municipality of Kaymaklı. The paper presents how the local capacity for collaboration is built through the development of local knowledge in a practice-based training programme. The attention is particularly directed to the pedagogic design of the training programme, the shared knowledge that came out of it, the affects of the programme on the collaborative capacity of participants, and their future collaborative action.     

A National Survey of Family Physicians: Perspectives on Collaboration With Marriage and Family Therapists

Recognizing the fit between family medicine and marriage and family therapy (MFT), members of both fields have made significant advances in collaborative health research and practice. To add to this work, we surveyed a nationwide random sample of 240 family physicians (FPs) and asked about their perspectives and experiences of collaboration with MFTs. We found that FPs frequently perceive a need for their patients to receive MFT-related care, but their referral to and collaboration with MFTs were limited. Through responses to an open-ended question, we gained valuable information as to how MFTs could more effectively initiate collaboration with FPs.