Developing Culturally Responsive Supervision Through Yarn Up Time and the CASE Supervision Model

ABSTRACT

This article explores a culturally focused supervision training program supporting Aboriginal and non-Aboriginal supervisors to provide cross-cultural supervision for Aboriginal staff within mainstream and Aboriginal community and human service organisations. The key features of the training program, Yarn Up Time and the CASE supervision model are a culturally respectful approach to cross-cultural professional supervision practice with the purpose of contributing to the development of culturally responsive supervision with Aboriginal staff and their clients. The article concludes with feedback from participants who attended the training and supports the future advancement of cross-cultural supervision practice and models in Australia.

IMPLICATIONS

• There continues to be a need for more culturally responsive supervision for Aboriginal staff and for non-Aboriginal social work practice with Aboriginal people.

• Yarn Up Time and the CASE model is a culturally appropriate approach for supervising Aboriginal staff and non-Aboriginal social workers’ supervision of social workers’ practice with Aboriginal communities.

• Social work supervisors need to be able to use an effective cultural supervision model to support Aboriginal staff in Yarn Up Time.

     

Intranet use: a study of five Swedish organizations

Abstract

This article presents a study carried out in 2002, concerning the use of an Intranet in five Swedish organizations. The purpose is to investigate in what way different aspects influence the use and understanding of an Intranet. An explorative approach is used, based on two interview guides. The first guide is aimed at managers and information systems (IS) representatives and covers background aspects of the Intranets, as well as data about the businesses and their Intranets. The second guide is directed to all kinds of users and covers aspects of the use of an Intranet and in what way users can influence the content and understanding of it. The persons interviewed represent end-users, managers and members of the IS staff. Results show that the Intranets in the study are poorly matured and that the main-use mode is ‘publishing’. The underlying philosophy of the Intranets seems to be self-information rather than informing others. Furthermore, the use and understanding of the Intranet differs between end-users, managers and IS staff, according to trust and ideas of responsibilities. Finally, important aspects to be considered when investigating the use of Intranets in further research are identified. These aspects are strategies, social context, further development processes, competence and the Intranets' organizational affiliation as well as the culture of the organization.     

Happy Doing Good? How Workers' Career Orientations and Job Satisfaction Relate in Grassroots Human Services

ABSTRACT

Job satisfaction has long been a focus of human services managers and researchers. Yet recent trends in what workers want from their jobs and careers may challenge the current understanding of this important phenomenon. There is limited understanding, in particular, of human services workers' potentially diverse orientations toward their work and how those preferences relate to job satisfaction. These factors are considered using unique data from a population of domestic violence agencies. Results show that newer human services employees report valuing opportunities for entrepreneurialism at work more than their veteran coworkers, while senior staff state stronger preferences for jobs that facilitate work-life balance. Across all employees, a preference for work seen as advancing a social cause is positively linked to job satisfaction, while a desire for job autonomy is negatively related to satisfaction. Finally, the work-life balance preferences only of newer staff are positively related to their satisfaction. The article concludes with a discussion of strategies for managing employees' multidimensional preferences for work.     

The Travelling Idea of Looking After Children: Conditions for moulding a systematic approach in child welfare into three national contexts—Australia,Canada and Sweden

Abstract

Looking After Children (LAC) is an approach (care philosophy and working tools) used to assess the psycho-social development of children being cared for by child welfare agencies. It is an international initiative that was developed in England and then travelled and was translated into other contexts, most notably Australia, Canada and Sweden. This paper presents findings from an open-ended question in a survey distributed to social workers and managers using LAC and “cousin” systems in these countries. We asked respondents what advice they would give to others considering implementing these systems. Our qualitative content analyses showed that, regardless of the context, the 257 respondents gave voice to programmatic/normative arguments, reflecting mainly positive attitudes to the systems. However, managers and social workers voiced different arguments in their favour. Managers voiced normative arguments favouring the underlying principles, whereas social workers from all three countries identified the dual needs to remain flexible and to recognise the limitations of the systems, especially at the operational level. Results offer insights into approaches to change management in different contexts.     

The New Sisters of the Road: Homeless Women and Their Children

ABSTRACT

This article examines the growing social problem of homeless women and their children. It provides a historical perspective, reasons for the increased incidence of family homelessness, the negative effects of homelessness on women and children, and programmatic responses. It also makes recommendations for effective program services and policy reforms. It urges family social workers to adopt a policy advocacy orientation. The article concludes that there is a need for further research to separate causes from effects when studying homeless women and children, and that researchers need to attend to the significance of gender for the social problem of family homelessness.     

Finding and Keeping Child Welfare Workers

Summary

Administrators in public human services are constantly involved in the exhausting challenge of recruiting and training staff in the child welfare arena. This article describes a program that the Commonwealth of Kentucky developed in order to address the recruitment and retention issue. The Public Child Welfare Certification Program is a special multi-university preparation program designed to recruit excellent workers from BSW programs who are prepared to take on complex cases with normal supervision within weeks of employment and to sustain those workers over time. Evaluation of the pilot indicates that the program is a great success in preparing students for child welfare work. Implications are discussed.     

Community Aged Care Case Managers Transitioning to Consumer Directed Care: More Than Procedural Change Required

Abstract

Consumer directed care (CDC) is increasing in community aged care. However, limited information is available to successfully transition social workers and other case managers to their new role. This paper reports on a case study of six senior case managers who supervised staff in three Australian community-aged care agencies as they transitioned from agency directed care to consumer directed care. A change management framework was used to analyse the qualitative data collected in 12 semistructured interviews. A key finding is that changes in values, attitudes, and organisational culture are needed before staff can fully implement CDC principles of service user self-determination, empowerment, and choice. Process changes needed to assist staff transition to CDC are: using a change management strategy that maximises certainty; monitoring and responding to feelings of anxiety through ongoing consultations; and providing ongoing education and support in group sessions.     

From Practice Evaluation to Agency Evaluation

Abstract

This paper describes the efforts that a family service agency undertook to develop a workable evaluation program as part of a United Way demonstration project. Integrating basic elements from single subject design and goal attainment scaling with program logic modeling, a simple system for collecting and compiling data on clinical outcomes was created that could provide feedback on the progress of individual cases to workers, and agency wide improvement rates to clinic administrators and funding agencies. The model that evolved is manageable because it is simple, was developed by the clinical staff, serves a clinical purpose, meets the expectations of funding sources, and actively engages clients, workers and supervisors in an ongoing process of monitoring progress. Sample forms used to gather data are presented along with the results and next steps for the evaluation process.     

The space between us: feminist values and humanitarian power dynamics in research with refugees

ABSTRACT

International humanitarian and development agencies striving to promote gender equality and women’s empowerment sometimes neglect to recognise the power hierarchies present in their own engagement with communities. Drawing on research on Syrian refugees and humanitarian workers in Jordan, this article explores the research and monitoring and evaluation practices of international humanitarian agencies. It suggests that the emphasis on generating evidence has resulted in more transactional and less relational engagement with refugees. This paper asks how feminist values can inform research with refugees, and explores how these values may provide less-extractive ways of engaging with displaced populations.     

Supervising Social Workers in Involuntary Contexts: Some Considerations

ABSTRACT

This article outlines areas for reflection for those providing supervision to social workers working in involuntary and semivoluntary contexts. This includes clinical implications, impacts on social work identity, and potential impacts on the supervisory relationship itself. It suggests that there are some areas that could be considered for discussion and exploration that may be different in focus to other types of supervisory practice, encouraging supervisors to consider their own approach in response to the issues raised.

IMPLICATIONS

• Working in involuntary contexts raises specific challenges in relation to power and authority in practice, as well as a range of ethical dilemmas.

• Supervisors might wish to consider the issues raised with a view to exploring with their supervisees how working with involuntary clients changes their framework or approach.

     

Improving child welfare performance through supervisory use of client outcome data

Despite their benefits, there is little evidence that outcome data are being widely used by program managers or field level supervisors. Three interdependent factors that facilitate the use of outcome data are well-constructed reports, and organizational culture that supports learning and outcome achievement, and managerial skills in interpreting data and taking relevant action. This article describes an outcome reporting package and training oriented toward frontline supervisors to help them use outcome data, shape a learning culture, interpret data, and take focused action toward improving outcomes for children and families.     

Creating a Space for Reflection on Teaching: The 1997-99 Department of Human Relations work discussion groups

This article presents an overview of three staff development projects whose aim was to provide university staff with a reflective space in which to share their experiences of teaching psychosocial studies and social work to a large, heterogeneous body of students. Aspects of the staff-student relationship are discussed. The author aims to show how staff and students could have similar expectations and experiences in these subject areas in a 'new' university; but also widely divergent ones. It is argued that 'quality' resides in the staff-student relationship, and in the goodwill and commitment of each to articulate together their understanding of the material to be learnt. On the basis of the success of the projects, a case is made for the value of a self-reflexive 'work discussion' space for teaching practitioners.     

Thinking about difference in student supervision

Abstract

Over the past decade, educators have given greater recognition to the influence of race and culture on practice and policy. Whilst educators are now including specific courses that take account of diversity, scant attention has been paid to how these issues may be addressed in student supervision. This article reports on a qualitative study examining how three experienced supervisors addressed difference in student supervision. Supervisory approaches were compared examining the supervisors' goals, focus, supervisory strategies, theoretical orientation, contribution made to student learning and the limitation of their particular approach. These findings emphasise the complexity of addressing difference in supervision, and suggest that some additional issues to address in supervision.     

Computer Management in a Substance Abuse Resource Center

Summary

This paper describes the use of computers to manage the Connecticut Clearinghouse, a resource center on alcohol and other drugs. Software packages were used to manage information on resources; to develop a database for monitoring client activities; to create a mailing list; and to publish a newsletter.

The paper addresses the selection process, equipment requirements and technical support for computer software. It focuses on introducing computer technology to a small staff, including staff resistance and techniques to overcome barriers to implementation.

Discussion centers on the role for supervisors in providing support and making training available to staff to facilitate computerization.     

Transformation Management and Cultural Diversity Training Through Employee Assistance Programs

ABSTRACT

This article explores motivation of black managers in two different settings. A study was conducted to explore the hypothesis that perception of organizational environment will influence both motivation and locus of control. Tt was further hypothesized that black managers working in a white management dominated organization will have a less positive perception of the organizational environment in comparison with their counterparts working in a black management dominated organization. It was hoped that such a study will help influence the focus of black advancement programs from an individual perspective to a more dynamic person-environment transactions focus. The results confirmed the hypothesis to a significant extent. This article suggests an intervention that utilizes EAP expertise in helping organizations to create and manage diversity for competitive advantage.     

Human Resource Issues in University Health Services

Abstract

To provide first-rate services to students, college health services need the best possible staff. Managers and supervisors play a critical role in guiding the work of their employees so as to enhance performance. Reference checks for new employees and regular performance appraisal dialogues for ongoing employees are important tools in this process. The author discusses these issues and suggests formats for reference checks and performance appraisals.     

Letter to the Editor

ABSTRACT

The Council on Social Work Education has designated field education as social work’s signature pedagogy, putting field supervisors in a key role of preparing students as competent social workers. This study examined field supervisors’ Evidence Based Practice (EBP) behaviors using a modified version of the Evidence-Based Practice Process Assessment Scale-Short Version. Supervisors (N = 129), from two undergraduate and one graduate program were invited to complete an electronic survey, resulting in a final 34% response rate (N = 44). Results indicated participants were somewhat familiar with EBP techniques, but did not think it feasible to carry out EBP in their settings, nor did they frequently demonstrate EBP behaviors in practice. Recommendations for overcoming barriers to implementing EBP behaviors in agency settings are discussed.     

Training in Depth Interviewing,William H. Banaka,New York: Harper and Row, 1971. 196 Pages, $3.95, Paperback

This paper reports on a communication assessment/development and evaluation program for directors, managers, and supervisors of a large metropolitan welfare department, with the involvement of the School of Social Work faculty at the University of Minnesota and a communications consultant, through the mechanism of a staff development project. In addition, it points out three significant future challenges oriented toward: (1) school of social work curriculum development, (2) responsibility of welfare agencies to provide training opportunities in management and communication, and (3) the support needs of governmental agencies.     

Investigating feasibility and fidelity of the Parenting Young Children program in Sweden

Specific aimsThis study explored feasibility and fidelity of an education program for parents with intellectual disability. The Australian Parenting Young Children intervention was translated and adapted for support workers in the Swedish social services.MethodFidelity was examined using implementation diaries tracking frequency of implementation of program activities and teaching approaches ((over 14 months, completed by 27 support workers from 15 municipalities). Eighteen of these support workers and their managers (n = 12) completed questionnaires examining feasibility using Roger’s concepts of program compatibility and complexity.FindingsResults showed that implementation of Parenting Young Children was feasible, with overall positive attitudes to Evidence Based Practice, good program compatibility, low perceived program complexity, and high satisfaction with implementation support. The fidelity measures suggest problems in how the program is used by some support workers: parents received less than the recommended number of sessions and activities such as observation of parents and follow up, were infrequently used by support workers.DiscussionThe findings raise questions about how program support and education should be provided. Difficulties in defining fidelity within the flexibility of the Parenting Young Children program are also discussed.