Setting operational goals for corporate social responsibility

In this article the author argues that more formality in social responsibility planning efforts is a concept which is extremely pertinent in today's conditions. Rewards will accrue to the organization that can move beyond aesthetic objectives and achieve operationality in social responsibility goal setting. This requires, basically, the application of techniques that have proved to be successful in MBO programs. By translating broadly stated social objectives into goals that are clear, concise, time related and cost related, management will inject an increased measure of integrity into its planning process, improve social responsibility programs, assure future successes in the social performance arena, facilitate the appraisal of management personnel, and enhance the organization's credibility with its multiple publics. Positive benefits will flow to the organization, its immediate publics, and to the society at large as a consequence of operational planning methods as described herein.     

Dying for charisma: Leaders' inspirational appeal increases post-mortem

In the present research, we shed light on the nature and origins of charisma by examining changes in a person's perceived charisma that follow their death. We propose that death is an event that will strengthen the connection between the leader and the group they belong to, which in turn will increase perceptions of leaders' charisma. In Study 1, results from an experimental study show that a scientist who is believed to be dead is regarded as more charismatic than the same scientist believed to be alive. Moreover, this effect was accounted for by people's perceptions that the dead scientist's fate is more strongly connected with the fate of the groups that they represent. In Study 2, a large-scale archival analysis of Heads of States who died in office in the 21st century shows that the proportion of published news items about Heads of State that include references to charisma increases significantly after their death. These results suggest that charisma is, at least in part, a social inference that increases after death. Moreover, they suggest that social influence and inspiration can be understood as products of people's capacity to embody valued social groups.     

A manpower planning model for organizational effectiveness

In this article the author argues that micro-manpower planning is finally beginning to emerge as a process for helping individuals and firms to play an active role in developing integrated approaches and facilitating interrelationships within an organization. Additionally, that it is in a unique position where it can relate many of the foundations formulated by many segments of organizational theory and mathematical modeling into a cohesive and practical application format for practicing administrators.Naturally, the developed Markovian model is a stable process and assumes stable probabilities of movement with the system. Additionally, it assumes that movements between the states are dependent solely upon the previous state of location which is usually false in a business organization where movement is also dependent upon length of time in state, previous states occupied, and personal variables. But, the Markovian process can be viewed as a relevant modeling technique even with these constraints.These factors are combined to examine and discuss the organization's effectiveness and its bargaining position in terms of manpower resources. Additionally, policy decisions which would be made based upon the interrelationships of the personnel and industrial relations departments and the firm's technical core are discussed.     

Planning and control of purchasing performance: A new concept

The slowdown in sales growth experienced by many companies in Western Europe during the 1970s has led to an increasing awareness of the importance of measuring a company's operating performance relative to that of its competitors, and to a resurgence of interest in the production function. Production managers have traditionally enjoyed a very low status within the management hierarchy and this is particularly true of purchasing managers, yet many industrial companies with high manufacturing costs find that material costs constitute a major element in total factory cost, and any improvement in purchasing costs has an immediate and beneficial impact on company profitability. In this paper, the authors suggest three ways in which management can better measure, plan and control their company's purchasing performance: they emphasize the importance of concentrating on each product rather than each commodity; they outline a simple and practical way in which to measure and monitor a product's material costs over time so as to enable realistic purchasing objectives to be set; finally, they suggest a way of separating the effects of commodity price fluctuations from the performance of the purchasing manager so that the latter can be properly judged.     

Accounting for an enterprise's wellbeing

Business enterprise today is being called upon to exercise significantly wider “social responsibility” than has traditionally been the case. As a result, individuals, communities and national governments are beginning to call for statements of “social account” which reflect a company's performance in the eyes not only of financial shareholders, but also of other stakeholders in the community at large. This paper, therefore, attempts to extend fundamental accounting principles, which have traditionally embraced only monetary stocks and flows, towards physical, social and psychological exchanges. It therefore provides a foundation both for the development of the accountant's/auditor's traditional role and for a means of communication between interest groups within and without the enter-prise. The paper does not attempt to develop thoroughgoing quantitative measures to the same degree of specificity as conventional financial accounts; rather it aims to develop a novel framework, to which both management practitioners and theorists may apply their own specific refinements.     

How managers plan—the analysis of managers' activities

This paper analyzes the positions of Mintzberg and planning experts on the extent to which managers plan and the importance of planning to management. Mintzberg contends that managers do not plan. The ‘planning literature’ contends that planning leads to effective management. In a replication of Mintzberg's study, the authors found support for the planning literature's position. The discrepancy between Mintzberg and the planning literature is explained by the shortcomings of the observational method used by Mintzberg. A suggested modification of Mintzberg's method is given.     

Colonel Urwick and “organization”

This paper examines Urwick's view that confusion of two meanings of the term “organization”, due to social scientists, has diverted attention from the study of organization structure and the task oriented nature of management. It is maintained that this view is not an adequate characterization of Organization Theory. The relationship between social science and management theory is examined, and the approaches are held to be symbiotic, not, as Urwick suggests, competitive.     

企业社会责任与企业伦理关系分析

企业社会责任与企业伦理是何关系既是一个理论问题,也是一个现实问题。跳出仅仅从概念视角分析文献中实际采用的定义的局限,提出“3+2”的分析框架,即从三个视角(基本概念、学科领域和社会运动)、两个层面(现实层面和理论层面)分析企业社会责任和企业伦理的关系。分析表明:企业社会责任概念与企业伦理概念之间的关系,不同于企业社会责任领域与企业伦理领域之间的关系,也不同于企业社会责任运动与企业伦理运动之间的关系;同样是企业社会责任和企业伦理概念之间、领域之间和运动之间的关系,现实层面的关系和理论层面的关系也有差异;企业社会责任和企业伦理既非互不相干,亦非完全等同,也不是简单的一个包含另一个的关系,而是既有区别,又有联系的关系。     

The “forced performativity” of a strategy concept: Exploring how shared value shaped a gambling company's strategy

Using performativity as a theoretical angle, this paper explores how shared value, a strategic management concept, shaped a gambling company's strategy despite the inherent inconsistency between gambling, a socially harmful activity, and shared value, which is intended to create economic value by creating social value. The study introduces the notion of “forced performativity”, the process wherein a concept performs in a highly infelicitous context. It identifies three moments that were determinant in the forced performativity of shared value: the Porter author-isation, referring to the mobilisation of the author's persona to establish the legitimacy of the concept; the causality distortion, when causalities drawing explicit links between social and financial performance are created; and the incitement of friction, wherein the purposeful maintaining of tensions ensured the stabilisation of the socio-technical assemblage. These three moments are connected within a process model of forced performativity. The paper contributes to the ongoing debate about how recent sociological ramifications of performativity relate to its linguistic origin by arguing for the complementarity of these two approaches. The intent is also to open a discussion about a performativity-based understanding of corporate social responsibility.     

Change agent's contribution to recipients' resistance to change: A two-sided story

In the change management literature, most studies on recipients' resistance to change include only the views of agents or of recipients, thereby ignoring that these parties may have different perceptions. In this quantitative study, we include the perceptions of both parties in studying the recipients' resistance and the impact of the agent's leadership behavior. In a sample of 117 agent-recipients groupings, covering 110 different change projects in 90 organizations, we found that agents perceive higher levels of recipients' resistance than do the recipients themselves. Additionally, we found that agents who create space to enable recipients to think and act differently (by employing creating behavior) report higher levels of recipients' resistance, whereas recipients perceive their resistance to be lowered when agents facilitate an emotional connection to the change (framing behavior). The depth of the change appeared to moderate the relationship between agent's leadership behavior and recipients' resistance, indicating that agents and recipients differ in which change leadership behaviors they perceive as increasing or decreasing resistance at different levels of change depth. These findings imply to reconsider the relationship between agent and recipients and we propose some promising avenues for future studies in resistance research.     

International work experience and compensation: Is more always better for CFOs?

The CFO is increasingly considered the second most important executive in the firm after the CEO. Still, little is known about the factors that determine CFOs' compensation. Recently, it has often been claimed that, in MNCs, CFOs should have international work experience. But is a CFO's international work experience also reflected in his or her compensation? We combine human capital and social capital perspectives to account for both the upside and the downside of international work experience. We suggest that working abroad provides CFOs with valuable knowledge and skills which increase compensation; however, staying abroad for too long has an adverse effect due to losses in social network ties. We thus propose an inverted U-shaped relationship between CFOs' international work experience and their compensation. Furthermore, we suggest that this relationship is contingent on the characteristics of the CEO. In testing our hypotheses on a sample of the largest MNCs in Europe, we find support for the proposed relationships. Our study contributes to the literature on top management characteristics and executive compensation, specifically by providing a comprehensive understanding of how and when international work experience pays off for CFOs.     

Setting corporate objectives as a basis for action

This paper states that the purpose of corporate objectives is to initiate management action. If they do not change what management does they are worthless.There is a hierarchy of corporate needs analogous to Maslow's human needs. The corporate entity should define its objectives for each level of the hierarchy.Objectives for the lower levels should be to satisfy needs. To do more than this is wasteful.Objectives for the top, purposive level should define in practical terms a leadership position that is to be achieved by positive concentration of management effort and all other available resources.Objectives should be action orientated, unambiguous, readily understood and widely communicated.     

MBO and goal directedness in a hospital context.

In this article, we examine the attempt of two hospitals to implement management by objectives (MBO) as a means of improving organizational planning and control. Our conclusion is that, as a goal-directed form of management technology, MBO may lead to dysfunctional decision making at the institutional level within organizations, especially those facing complex, dynamic environments. However, if viewed as a philosophy of management administered at the sub-unit level, MBO may serve as a catalytic agent for encouraging decentralized decision making and performance evaluation.     

Studies in MBO effectiveness.

Management by objectives (MBO) is a popular management approach the efficacy of which has been seriously questioned recently. I have analyzed 185 studies for the effects of MBO on employee productivity and/or job satisfaction. Research support for MBO was found to be inversely related to the degree of research design sophistication. Although the five well-controlled experiments leaned toward finding MBO to be ineffective, it appears a contingency approach to MBO is more appropriate than a definitive affirmation or rejection of MBO effectiveness.     

Social forecasting in U.S. corporations—a survey

It has long been suggested that a firm's social responsiveness is a function, in part, of the state of the economy. Could it be that corporate social involvement is only feasible when the economy is healthy? Data from 183 major corporations suggests that via social forecasting, social responsiveness is: (A) a vital part of many corporations' strategic planning efforts, (B) not de-emphasized, but possibly encouraged, during down turns in the economy, and (C) receiving greater attention each year by numerous corporations.     

Conflicts between public and private opinion

The opportunities for research in the 1980s will be much affected by changes in society. In particular, by a clash between two powerful forces—the producer bureaucracy and the new individualism. It will be a clash of values and opinions; and research will be needed to measure them.However, there are dangers in the way that opinion research will be used, and especially in the way that it will be publicized. The protagonists in the arguments on many social issues are likely to make increasing use of published ‘research events’— that is, over-simplified and superficial figures on public opinion, designed mainly to appeal to the media's need for simple and dramatic news, and thence to affect public policies.In fact, the evidence is very strong that there is a genuine difference between people's private opinions and their public opinions. But the requirements of media contests will tend to force research methods to concentrate heavily on public opinions. The danger is not so much that this would distort social policies (though it might) as that it could damage the reputation of market research in general—especially if, as is likely, the findings of one group's ‘research events’ appeared to be directly opposed to those of another's.One important challenge of the 1980s will be to identify these risks and do something to guard against them. Five simple guidelines are suggested which I hope can contribute to a joint campaign to educate in the proper use and presentation of opinion research.     

Inclusive innovation and the role of technological capability-building: The social business Grameen Danone Foods Limited in Bangladesh

This article examines how a least developed country-based social business first creates operational capabilities (OCs) and then, over time, builds innovative capabilities (ICs) to fulfil a social need, be self-sustainable and achieve inclusive innovation. This relationship is examined in Bangladesh's Grameen Danone Foods Limited (GDFL) by integrating the technological capability and inclusive innovation theoretical frameworks and by using data gathered through extensive fieldwork. Broadly, our findings show how GDFL built and accumulated basic and intermediate ICs to undertake innovative activities in all areas of operation. Specifically, our findings scrutinize the process in which a social business develops and organizes its resources to initially build OCs and engage in the creation of ICs through various learning mechanisms to deliver inclusive innovation. From this process, we also observe a set of unpredicted positive spillovers to the community, which expands the inclusiveness effect. The findings also suggest that having a social orientation, triggers the use of different resources from within and outside the firm to achieve inclusive innovation. We conclude by discussing the study's implications for scholars, policy-makers and managers of multinational's social businesses. We also highlight future research areas, and crucially those related to key emerging conceptual limitations of inclusive innovation and development.     

The role of cognitive load in effective strategic issue management

Firms have different ways of addressing issues emerging from outside their regular calendar-driven strategy processes. These practices tend to be unstructured, organization specific, and highly dependent on the characteristics of the strategic issues themselves. Building on three dimensions of cognitive load—intrinsic, germane, and extraneous cognitive load—we extend existing research on strategic issue management by showing how different team-level choices in strategic issue processing and organizational congestion interact in their effects on a firm's strategic issue management performance. Based on an in-depth analysis of all 92 strategic issue decisions in a large multinational firm during a three-year period, we find that organizational disturbances influence strategic issue initiation by top management, which in turn influences the quality of strategic issue management practices and subsequent performance outcomes. We conclude by providing recommendations for managers on how they can decrease the sensitivity of their companies' strategic issue systems to external disturbances.