The role of the voluntary sector in the provision of rural services — the case of transport

The voluntary sector has become more fully involved in service provision in rural areas over the last 10 years and this paper attempts to assess its impact with respect to one particular group of services, namely transport. The importance of the initiatives which have taken place is outlined in a statement of recent policy changes, including the radical provisions in the 1985 Transport Act, and through a national review of the three principal kinds of voluntary transport services in rural areas — social car schemes, dial-a-ride and community buses. This review is followed by an in-depth analysis of the extent of the voluntary sector involvement in transport provision in Norfolk and Suffolk. Extensive tables are presented and the characteristics of the schemes outlined together with an assessment of the essential ingredients for success or failure.The conclusion reached is that the scope and scale of voluntary sector initiatives in rural areas is small, and they form no alternative to a more general and systematic provision of transport services. Further, voluntary sector activities may even increase the inequalities in service provision. Suggestions are made as to how the scattered developments could be brought together and developed through the parish councils, parish transport groups and the rural transport broker.     

Trust,the Democratic Process,and Involvement in a Rural Community*

Abstract A number of dimensions of the democratic political process are important for understanding civic communities and civic engagement. While many of these aspects have been examined at the federal level, less is known about how these dynamics operate at the local level, especially in rural communities, and that, moreover, involve a specific issue. In this study, we explore the relationships between trust in public officials, views of the decision‐making process, and issue‐related involvement in a rural community in Utah. In particular, we examine the factors underpinning citizens' expressed levels of general trust in public officials, support for the decision‐making process in their community related to a specific issue, the factors influencing individuals to participate in the issue, and how citizens view various groups involved in defining the public good related to the specific issue. We find 1) that perceptions of the political process influence all three aspects of the democratic process, 2) that neither lack of trust nor dissatisfaction appears to be detrimental to the democratic process at the local level, and 3) that differences in opinion regarding definitions of the public good intersect with other aspects of the political process. This research sheds light on factors influencing rural community functioning and citizen responses to proposed changes. In discussing the results, we reflect in particular on their implications for rural communities.     

Comment on Stephen M. Wunker, ‘the promise of non-profits in Poland and Hungary: an analysis of third sector renaissance’

The pre-war Hungarian voluntary sector was relatively weak as a service-provider, but played major social and political roles, and was an important vehicle of the self-organisation of society. That is why state socialist governments could develop the nationalised system of social services quite easily, but could not completely destroy citizens' autonomy, solidarity and private initiatives. Both the pre-war traditions and the social and economic forces brought about by state socialism are of crucial importance in shaping the newly emerging Hungarian non-profit sector. The traditional government/non-profit partnership may be the basis for contracting out state-financed public services. At the same time, voluntary organisations are expected to plug the gaps present in the state socialist service system. Large government-funded non-profit organisations may play an important role in the denationalisation process, some of them can be appropriate means of assuring that the grant making procedure remain free from politicisation.     

NETWORK IMPACT OF SOCIAL INNOVATION INITIATIVES IN MARGINALISED RURAL COMMUNITIES

The marginalised rural communities are characterised by societal challenges, such as isolation, lack of job opportunities, land abandonment, low quality of life and generally low education. Social Innovation (SI) initiatives may represent an opportunity to strengthen relationships among the members of rural community, by means of the alteration of the existing social networks. In this way, more exchange of information is expected, paving the way for the creation of professional collaborations among firms and other actors. This paper aims at proposing a short-term evaluation framework of effectiveness of a SI initiative in terms of reconfiguration of the social network structure. The described empirical case study is VàZapp’, a rural hub located in Southern Italy, which provides innovative solutions to activate social relations amongst farmers, altering hence their network. A well-referenced SI theoretical model, developed within the H2020 project SIMRA (Social Innovation in Marginalised Rural Areas), and the methodology of Social Network Analysis (SNA) were used to verify and measure quantitative and qualitative indicators affected by network intervention activated by VàZapp’ initiative. Results show that this SI initiative worked effectively, leading to a +308% in the number of relations and +250% in social network density. In addition, an evident improvement in the quality of the social relations was found, especially in cases where there are direct engagements within VàZapp’. Outcomes suggest that supporting and promoting SI initiatives could become a central discussion point for the rethinking of rural development policies focused on regeneration of social relations’ structure.     

Face to face with the 'sovereign consumer': service quality and the changing role of professional academic librarians

This article considers the impact of service quality initiatives on the role of professional academic librarians.¹ It is argued that these initiatives—by asserting the dominant role of ‘sovereign’ consumers—offer a powerful legitimating device which is currently being used to support radical changes in professional work. One possible outcome of this is a weakening of professional autonomy and power to unilaterally determine levels and standards of service. The case of academic librarians is adopted to illustrate these points. Firstly, two ideal types of library and professional organisation, developed from a review of the librarian literature, are compared. These are the ‘traditional’ and the ‘service quality-led’ models. Following this, a case study of an academic library which has recently adopted various quality improvement strategies is discussed. The results of this investigation suggest that not only have service quality initiatives provided a legitimation for radical change, but they have also generated a number of unintended consequences and hidden costs for the users of library services. Finally, some of the wider problems associated with service quality initiatives in the public sector are discussed.     

Telephone support for parenting: an evaluation of Parentline Plus

Recent Government policy has advocated universal support services for parents, including a national telephone helpline (for example, Department for Education and Skills, 2003). The Home Office funded just such a helpline—Parentline Plus—as part of the Supporting Families initiative. The efficiency and effectiveness of this service in supporting parents were evaluated through secondary analysis of call data, assessment of taped calls, and interviews with callers. The helpline offers anonymous non‐stigmatising support to a growing number of callers, and most callers interviewed valued highly the service they received. Many had significant support needs that were not met by other forms of service provision.     

Aged Care Service Delivery in Japan

Summary

The implementation of Japan's Long-Term Care Insurance Scheme in early 2000 presaged many changes in service delivery and much debate among service providers, different levels of government, academic analysts, and major media interests. The first part of this paper gives an account of the major changes in the organization of service delivery that have increased opportunities for private sector providers, including large corporations, and restructured contractual relationships between municipalities and providers in all sectors. New arrangements for client assessment, classification, care management, and extended service types are then outlined. An assessment is then made of the likelihood that the expected outcomes of the scheme will be realized, with the concerns of welfare professionals that the public welfare system is under threat juxtaposed with bureaucratic goals of liberalizing the provision of long-term care.     

Predictors of employment among sheltered homeless women

The effect of homelessness on the psychological and physical health of women is damaging and long lasting. Understanding of the personal factors that enable homeless women to secure employment and re-enter mainstream society is of utmost importance. A sample of homeless women residing in a US Midwestern nonprofit treatment and transitional living shelter for homeless women and their children were surveyed regarding the extent to which life satisfaction, social self-efficacy, and hopeful thinking predicted women's expected capabilities to obtain employment above and beyond social support provisions, while controlling for participants' age, ethnicity, and education level. Findings failed to reveal that social psychological (i.e., life satisfaction and social self-efficacy) and intrapersonal (i.e., hope) variables predicted homeless women's job procurement self-efficacy above and beyond perceived social support. The social support provision of social integration and younger age significantly predicted women's self-efficacy to secure employment. Implications of results for social justice initiatives and interventions are discussed.     

Multi‐stakeholder Groups for Better Sector Performance: A Key to Fighting Corruption in Natural‐Resource Governance?

Multi‐stakeholder groups – involving representatives from civil society, government and the private sector — are increasingly seen as a means of promoting improved service delivery and operational performance in natural‐resource sectors. Although the intention is to promote dialogue, learning and collaboration towards agreed goals and the implementation of standards for better sector governance and performance, the impact of these initiatives will be shaped by members' incentives and external constraints. This article describes how incentive incompatibilities will prevent the group from effectively addressing fundamental problems in the sectors, such as corruption. Multi‐stakeholder groups can be a viable forum for debate, but should not be expected to perform a role in fighting corruption in natural‐resource management.     

Contestability and social justice: The limits of competitive tendering of welfare services

Abstract

This paper critically analyses competitive tendering as a model for the provision of welfare services. Competitive tendering, driven by National Competition Policy and other imperatives for greater efficiency and a smaller public sector, is now used extensively by governments to fund welfare services. However, the suitability of this funding model to welfare services generally, and specifically welfare services in non-metropolitan areas, can be criticised on both theoretical and empirical grounds. Competitive tendering is grounded in economic rationalist, urbo-centric assumptions that are largely inappropriate for welfare provision, and have limited validity in rural areas. There is little rigorous empirical evidence of improved efficiency and effectiveness of service delivery under this model. Conversely, there is mounting evidence about the negative impacts. In rural areas this includes the erosion of community service obligations, less collaboration and greater secrecy between agencies, the reduction of choice, limited opportunities for local planning, cost shifting, and threats to continuity of care. This paper concludes with a call for greater application of the ‘public benefit’ test under the provisions of the National Competition Policy, and the development of more sophisticated frameworks for assessing the contestability of welfare services. Social workers have a leading role to play in challenging the dominant ideology of competition-orientated welfare reforms.     

Insularity and Accessibility: the Small Island Communities of Western Ireland

Small offshore islands have a high dependence on external transport linkages. The standard of service provided by sea ferries and other forms of communication is expected to play a crucial role in influencing the islands’ population levels, economy and quality of life. Nine small islands off the west coast of Ireland were surveyed in the early 1990s, with particular attention paid to service provision and transport facilities. These varied widely, as also did accessibility scores derived from suitable indicators. Detailed analysis of questionnaire data was conducted to ascertain how travel behaviour was affected by limited transport to the mainland. Contrary to assumptions about declining peripheral areas, there is great diversity among the islands with respect to population trends and economic well-being. A secondary objective therefore was to test to what extent variations in ‘population stability’ and community satisfaction could be explained by accessibility and other transport-related factors.     

GOVERNMENT DEBT‐THRESHOLD CONTRACTS

Politicians tend to push the amount of public debt beyond socially desirable levels in order to increase their reelection chances. We develop a model that provides a new explanation for this behavior: office holders undertake debt‐financed public projects, but postpone the timing of part of the output to the next term. This makes it difficult to replace them. As a consequence, the office holders' reelection chances rise—as does public debt. As a potential remedy for this inefficiency, we allow candidates for public office to offer government debt‐threshold contracts. Such a contract contains an upper limit for government debt and the sanction that an office holder violating this limit cannot stand for reelection. We show that such competitively offered contracts contain low debt levels that limit debt financing and improve the citizens' welfare. When negative macroeconomic events occur, government debt‐threshold contracts may be violated, and the economy is stabilized. (JEL: D7, D82, H4)     

Changes in service provision in rural areas. Part 1: The use of GIS in analysing accessibility to services in rural deprivation research

Previous work has highlighted the importance of public service provision in rural areas particularly for potentially vulnerable groups such as the elderly, unemployed and single parents especially where this coincides with a lack of access to either private or public transport. Disadvantage can often be compounded by limited access to services for such groups with the superior resources of more affluent social groups enabling them to respond and adapt to the increasing centralisation and reduction of services. This paper reviews previous investigations of the implications of changing accessibility to services in rural areas and draws attention to the need for a new research agenda which uses spatial analytical techniques to gauge the current levels of (in)accessibility to key services at the community level. These techniques are illustrated in Part 2 of the paper with reference to changes in post office provision in mid Wales, and the policy significance of incorporating geographical information systems-based measures of provision into traditional area-based indicators of disadvantage is discussed.     

‘Like a fish in a bowl’: parents' perceptions of child protection services

This research involved a small qualitative study focused on family experiences of child protection practice, commissioned as part of a Best Value review of child protection services in a large rural Midlands local authority. Qualitative interviews were undertaken with 18 families who had received child protection services. Findings were mixed in relation to perceived helpfulness of the processes of child protection interventions, with 50% of families reporting some positive bene?t and 22% reporting that such interventions had caused them harm. From the families' perspectives, factors that are associated with positive and negative outcomes are outlined. These include the availability of preventive services, crisis support, respite care, actual provision of services speci?ed in protection plans and an engaging style of practitioners. Conclusions emphasize the value of research focused on family perceptions of services as an important contribution to quality control and service development in child protection service provision. Copyright © 2004 John Wiley & Sons, Ltd.     

Rural Area Agencies on aging: An overview of activities and policy issues

This article presents an overview of the nature and service activities of rural Area Agencies (AAAs) with data from a recently completed national survey. Compared to their urban counterparts rural AAAs serve much larger, more sparsely populated areas with poorer and older elderly populations; have much smaller budgets and staffs; and support fewer services. This leads to a clear rural disadvantage in resources and services for the elderly. Policy makers need to examine and address factors identified as associated with this rural-urban inequity including SUA intrastate funding formulas, “rural” service models and training needs, and regulations regarding direct service provision. Important research and policy questions in need of further study are also identified.     

Improving Child rights in the Gulf: Expectations from the brand-new child law of Oman

Located in the Arabian Peninsula, Oman has a unique place in the improvement of its citizens' life standards, including the recent child law projected by its Renaissance movement. The new law was issued on May 19, 2014—however, no reactions on expectations have been documented. In Oman, the main source for early childhood teachers is the Sultan Qaboos University (SQU) and graduates from the Early Childhood Education Department (ECED) are also expected to act as advocates for child rights in all sectors of the society. In light of these groups' prominence in advocacy efforts, it is important to understand their perspectives on changes in the law that could affect a child's life. This research study aimed to gain a better understanding of early childhood pre-service teachers' expectations of Oman's new child law. In addition, a detailed background on child rights and the new child law is offered here. The selective sampling method was deployed in this study—participants were 25 SQU students from ECED. Qualitative research methods were used. Findings showed that expectations of the new child law are abundant, yet a few concerns remain. Findings are discussed and recommendations for policy makers are made.     

Understanding service provision and utilization for vulnerable youth: Evidence from multiple informants

Research has demonstrated that the ability of children to cope well with risk exposure can be partly attributed to the social ecology that surrounds them, including their access to resources. Few studies however have explored the interaction of services that many vulnerable children receive in relation to surrounding risks and available resources. This study reviews data of a paired sample of 166 Canadian multiple service using youth (at least using two of five public service systems) and a youth-nominated person most knowledgeable (PMK) focused on the contextual risk factors, service use variables, and pscychosocial outcomes of youth participants. Despite low to moderate correlations between youth and PMK (the person who is most knowledgeable about youth's lives) reports, findings showed that both PMKs and youth perceive service provision as a mediator between risk and pscychosocial outcomes. For youth however, better quality of service provision is key to improved developmental outcomes. Furthermore, the more risk factors youth face at home and at school, the less likely they are to perceive their services as helpful or appropriate to their needs. Youth data also reflects far more complex interactions between risks, service provision and outcomes than PMK data. Greater sensitivity is needed to both an adult and youth's perceptions of risk and related service needs if service access is to be provided optimally.     

Roads to Poverty Reduction? Exploring Rural Roads' Impact on Mobility in Africa and Asia

Within current poverty reduction programmes, focus on the social‐welfare millennium development goals is widening to embrace a concern with infrastructural investment, particularly for remote areas. The previously popular assumption that rural disadvantage can be remedied by road‐building is resurfacing. Using survey data from Ethiopia, Zambia and Vietnam, this article explores how effective such investment is in addressing mobility and social‐service accessibility in rural areas. The findings indicate that, in extremely remote areas, road improvements may catalyse the expansion of social‐service provision, as evidenced in Ethiopia. However, given the poor's relative lack of motor vehicles and ability to pay for public transport, they are, by no means, a sufficient condition for enhancing the mobility of the rural poor.     

Critical factors in the design of a service delivery system for students-in-transition with severe disabilities

Although there has been tremendous growth in secondary school programs for students with severe disabilities, many of these students continue to “graduate” or “age out” without adequate preparation for community-integrated employment and increased independent living in the community. Competitive employment and independence will remain an illusion for many students with severe disabilities unless there is strong commitment by the public and private sectors to the development of post-secondary options and the establishment of effective processes to coordinate and integrate services and programs. The purpose of this article is to present some of the critical factors in the organization and delivery of services and programs for students-in-transition with severe to profound mental retardation. First, the extent of need for transition services and programs is briefly reviewed. Second, a framework for transition case management in Philadelphia is described. And last, three interrelated factors — communications, capability, and disposition — contributing to successful planned intervention are examined in relation to Philadelphia's initiative in establishing a service delivery system for students-in-transition with severe to profound mental retardation.     

Urban infrastructure: Trends,needs and the role of aid

The benefits of urban services have to be made accessible to increasing numbers of low income families in less developed countries. High levels of service are unlikely to be sustainable, and success depends upon addressing the key issues of Affordability and Maintenance. The complex interactions between technical, financial and social factors must be considered. The provision of high standards of service by implementing agencies is expensive and reflects neither the priorities of the beneficiaries nor their ability to pay. It is more effective to provide only the most basic level of service (primary level infrastructure) at the outset, which can subsequently be upgraded. The community should be able to take individual and collective responsibility for their priorities in improving the services based upon what they can afford. Primary level infrastructure is provided without cost recovery, with subsequent improvements being funded through loans to individuals and the community. It is easier both to recover costs from and to maintain individual plot service connections; however, the installation costs and tariffs must be affordable. Efficient operation and maintenance is essential. This is frequently the responsibility of an urban local authority who should be fully involved throughout; design and implementation should take account of their technical and financial capabilities.The factors which should be considered in the implementation of urban infrastructure can be summarised by the “Five I's”: Incremental improvement; Involving people; Individual services; Income related; Institutional.Possible implications for external aid are: (1) funding of primary level infrastructure for identifiable communities, including support for continued community development; (2) funding loans for infrastructure upgrading, with loan repayments forming a revolving fund; (3) strengthening the financial and managerial performance of urban local authorities; (4) technical training for housing authorities, urban local authorities, and public utilities.