图书馆网页建设与人性化服务探讨

人性化网页设计,对于图书馆宣传新书、方便读者获取信息和创新服务手段具有重要意义,党校图书馆应坚持以人为本的服务理念,结合实践经验和相关理论,建设“新书信息网站”,按人性化设计网页,以凸显特色服务,实现页面风格个性化、合理体现实用性与艺术性、充分利用“交流互动”等人性化网页设     

高校图书馆服务地方文化建设策略研究——以兰州文理学院图书馆为例

地方高校的图书馆是地方高校服务地方经济文化发展的桥梁和纽带。充分发挥高校图书馆在地方文化建设中的作用,不但有利于保存、发展地方特色文化,扩展宣传地方文化,而且有利于节约资源、促进高校教学科研发展。因此,高校图书馆打破"围墙",走出自己的那一片小天地,更新服务理念、拓展服务领域、创新服务方式,把自身发展与地方经济文化繁荣紧密结合,是高校图书馆可持续发展的必由之路。     

以优雅的形象礼仪提升图书馆的服务品质

科学的发展、技术的进步,推动了图书情报事业的快速发展,也促进了图书馆服务的创新,用创新理念诠释服务,用创新精神引导服务,用创新机构深化服务的同时,用创新礼仪优化图书馆服务,是图书馆树立服务品牌,美化服务环境,增强核心竞争力的有效途径之一。     

试论高校图书馆沙龙文化的意义

随着时代的进步,高校图书馆文化传播,不仅仅局限于单一的纸质和电子形式。应该将知识嵌入人性化,高校图书馆沙龙文化,正满足了这一人性化的需求。文章从三个方面阐述图书馆沙龙文化的意义。旨在引起人们对校园沙龙文化的重视。     

手机媒体的移动图书馆的设计与实现

移动图书馆是图书馆服务的发展与创新。文章以广州城市职业学院的移动图书馆系统为例,介绍了手机媒体的移动图书馆的设计与实现,利用该系统来拓展读者服务,为用户提供一个移动的读者服务平台。     

高校图书馆知识服务现状分析探讨

阐述高校图书馆知识服务的特点及研究发展动因,分析目前高校图书馆知识服务现状,并提出高校图书馆要不断完善信息资源建设,提高知识服务的质量,加强人才队伍建设及重视知识服务,提升高校图书馆的知识服务能力,促进知识服务持续发展。     

移动通信技术在高校图书馆数字化信息服务中的应用——手机短信服务

在移动通信技术的高速发展下,移动通信服务给高校图书馆数字化服务带来了新的变化,为图书馆提供了一种新的服务模式——手机短信服务。本文介绍了西北师范大学图书馆提供手机信息服务的基本情况。     

论信息环境下高校图书馆学科馆员的队伍建设

随着信息技术和信息传输技术的发展,加强学科馆员队伍的建设是高校图书馆更新服务观念、开拓服务领域的一种大胆尝试,是高校图书馆为适应高等教育改革发展的需要实施的一项新举措,是提高信息服务水平的根本保证。     

开拓创新 构建和谐——社会福利、社会事务与救助管理的工作重点

核心提示: 积极发展养老服务事业,推进养老方式社会化、养老服务队伍专业化及养老服务人性化. 为应对人口老龄化加速的挑战,民政部提出建立以居家养老为基础、社区养老为依托、机构养老为补充的适合中国国情、面向全社会老人的养老服务体系,大力推进养老方式的社会化和养老服务队伍的专业化以及养老服务的人性化.     

江苏省——扎实推进养老服务社会化

江苏于1986年进入老龄化社会,是全国最早进入老龄化社会的省份。近年来,江苏省按照“政府责任化主导、民间多样化运作、机构人性化服务、城乡一体化联动”的总体思路,扎实推进养老服务社会化,养老服务社会化工作进入了快速发展阶段。     

UNEMPLOYED? BOARD THE ENTERPRISE FOR A BRAVE NEW WORLD AND A ‘REAL’ JOB: A CRITIQUE OF THE NEW STRATEGY FOR REDUCING UNEMPLOYMENT

This paper argues that the changes to the delivery of labour exchange assistance to the unemployed, initiated in the 1996 Federal Budget, are unlikely to deliver on the promise of ‘Helping Australians into Real Jobs’. The changes posited by the government are more realistically viewed as a trend to divesting itself of cost intensive functions through the mechanisms of corporatisation and privatisation. Through an analysis of service expectations, the author suggests that the creation of the employment services market will neither build confidence in the Government's strategy to contain unemployment, nor have a positive impact on reducing levels of unemployment. PEPE Ltd, the government owned employment placement enterprise, faces an interesting future as it competes in an open employment services marketplace. It is further suggested that the privatisation trend has serious implications for equitable service delivery to unemployed Australians.     

A New Social Service Professionalism? The Development of Social Work Theory in Germany

This paper examines the developments in German social work theory from the 1970s to the 1990s. It starts with an analysis of socio-economic relations which have given rise to a division of society as well as a consumerist approach of "service orientation" for the social services which presents a challenge both for social work theory and professional practice.
Against this background, major themes in the development of social work theory are identified. The authors observe a trend towards a greater recognition of the individual and her or his life-world. Although presented in the ideological context of neoliberalism, they argue that the core of the consumerist approach of "service orientation"– the privileging of the consumer – provides a basis for a paradigm shift in social work theory which will be an adequate response to "reflexive modernization" of society if taken out of the consumerist context and reformulated for the public services.
In the final section of the paper the authors present an outline of a theory of ldquo;social work as service" as a professional mode of action in the public sector of social service provision. It starts from a conceptual analysis of the service relation, examines the structural elements of the service context and discusses the necessary societal conditions. It is the thesis of the paper that the dialectical relationship of professional and service user represented in the conceptualization of social work as service will be the foundation for a new professionalism.     

试论社会发展与妇女参政

女性政治参与是人类社会历史发展的必然趋势,是民主政治组成中不可或缺的部分。无论是从妇女参政的历史走向还是从社会与妇女参政的互为发展来看,推进中国妇女参与国家和社会公共事务的实效性,有利于促进女性的全面发展。     

Leadership and Listening: The Reception of User Voice in Today's Public Services

Over the last decade leadership has become a watchword in public service provision, especially in its association with the seemingly ubiquitous ‘delivery’ agenda. As leadership styles change in response to developments in the contemporary public service environment, it has become imperative for service providers to find ways to listen to service users. However, listening is itself widely recognized as an underdeveloped public sector competency. This article addresses the relationship between leadership and listening. Using findings from recent research, it identifies a ‘listening gap’ in public services, before pointing to ways in which this gap might be better understood and subsequently narrowed. In doing so, it seeks to present new ideas about the essential balance between ‘leadership’ and ‘listening’, and how this can be struck in today's public service environment. First, the nature of the user voice is examined. By talking to service users who have communicated their views in different ways in each of three different services (housing, social care and leisure), the article seeks to understand the nature of users' ‘projects’ in the expression of their views. These projects are compared with those of public service leaders. Second, the congruence (or incongruence) of these projects is considered through a comparison of the world views of both users and leaders. Finally, aspects of the context are considered in the discussion of the way public service organizations might go about defining the relationship between leadership and listening.     

‘Like walking on eggshells’: service user views and expectations of the child protection system

This paper reports on a study of service users' views on Irish child protection services. Qualitative interviews were conducted with 67 service users, including young people between 13 and 23. The findings showed that despite refocusing and public service management reforms, service users still experience involvement with the services as intimidating and stressful and while they acknowledged opportunities to participate in the child protection process, they found the experience to be very difficult. Their definition of ‘needs’ was somewhat at odds with that suggested in official documentation, and they viewed the execution of a child protection plan more as a coercive requirement to comply with ‘tasks’ set by workers than a conjoint effort to enhance their children's welfare. As in previous studies, the data showed how the development of good relationships between workers and service users could compensate for the harsher aspects of involvement with child protection. In addition, this study demonstrated a high level of discernment on the part of service users, highlighting their expectation of quality standards in respect of courtesy, respect, accountability, transparency and practitioner expertise.     

FROM TENDER CARE TO TENDERED CARE: THE CASE OF THE VICTORIAN MATERNAL AND CHILD HEALTH SERVICE

Restructuring the public sector along market principles has been a major policy development of the late twentieth century in most western countries. This paper examines the impact of recent political and administrative change on a Victorian universal primary health program, the Maternal and Child Health Service (MCHS). The first section establishes the development of the service in the years when an interventionist state provided bureaucratic support for the expansion of public health activities. In the next significant period of organisational change, the 1980s‐early 1990s, key interest groups articulated their positions in view of the administrative imperatives of corporate managerialism. Dramatic ‘marketisation ’ of the service then occurred with the impact of compulsory competitive tendering (CCT) in the mid‐1990s. The paper argues that attention to the complex processes of change shows the interplay of interest groups, discursive positions and administrative regimes, with new strategies emerging to counter the contracting state.     

What's in a service?

The measurement of ‘service’ in children's services is highly varied. We do not know in a meaningful sense what services children and families get. This paper sets out why it is important to measure services well. It outlines the dimensions of ‘service’, how they have been measured in research, policy and practice contexts, and the strengths and weaknesses of these approaches. It then explores implications for the field and identifies potential applications of a more nuanced and consistent approach to measuring services.     

Health Authorities, Priority-setting and Resource Allocation: A Study in Decision-making in New Labour's NHS

This paper analyses the decision‐making process of health authorities under New Labour in the NHS through a study of their qualitative responses to questionnaires. We find a considerable frustration and cynicism with the government's plans for reform, with its interference at the local level with services, and an acknowledgement of the differences between health authorities’ practice and what they believe the government requires, with, often, only minimal effort being made attempting to achieve new governmental performance targets. We conclude by making suggestions for an alternative strategy less likely to antagonize local health service providers.     

Assessing families and other client systems in community-based programmes: development of the CALF

Programmes providing services to children and families often face the challenge of assessing not only the child referred, but also the child’s family system and its individual members. Recognizing that household/family members can cause, contribute to or affect a child’s problems requires that human service agencies utilize assessment tools capable of assessing family members across the lifespan. The literature references many assessment tools used by clinical programmes in mental‐health settings that are not well suited to use in social service agencies with multidisciplinary staff at different skill levels. As a response to this dilemma, the authors have developed the Collaborative Assessment of Life Functioning (CALF), a user‐friendly tool that assesses various areas of life functioning. Based on Maslow’s motivation theory, person‐in‐environment and systems theories, the CALF can be used with various client systems. This paper describes the development of the tool, its purpose and use, the importance of assessment tools in the helping process and considerations for agencies wishing to use an assessment tool like the CALF. The authors also discuss the applicability of the CALF in human services and social service agency settings and with diverse client populations.     

Understanding family support provision within the context of prevention: a critical analysis of a local voluntary sector project

This paper presents a model of service process for a family support service at the preventative level as part of a wider debate about child welfare systems in the UK and beyond. The paper places the debate about the shape of preventative family support services within the policy context and uses it to critique various models of service provision, principally the ‘child rescue’ paradigm. From this, the paper explores the characteristics that constitute a complex, yet preventative, family support service. This model is then illustrated using empirical evidence collected from the evaluation of a voluntary and community sector project in the North West of England that describes the service process and some of its characteristics. The paper argues that the model of family support presented has implications for the type of service process that can effectively put the theory into practice. Finally, questions for further research are defined in relation to the implications that this model poses for professional–user relationships and for the professional forms that can deliver preventative family support.