Nonverbal communication in clinical social work practice

The value of nonverbal cues in treating clients in reasserted, citing first the need for baseline data as well as an understanding of the context in which behavior occurs. The use of the various sensory channels to observe cues is introduced informally, followed by the three formal approaches to nonverbal data: proxemics, the study of distance and body orientation; kinesics, the study of body motion, posture, ect.; and paralinguistics, the study of the acoustical accompaniment of words. Skill in using nonverbal cues can enhance the therapeutic relationship, e.g., holding can be represented symbolically. A case illustration is presented where crying and weeping are explored in their multiple meanings; a family that used crying as a resistance in the initial stage of treatment was able to continue to cry, but in the service of mourning. It is concluded that the use of nonverbal analysis to break the code of communication with individual clients as well as larger groups is a necessary component of the therapist's approach.     

Human Non-linguistic Vocal Repertoire: Call Types and Their Meaning

Recent research on human nonverbal vocalizations has led to considerable progress in our understanding of vocal communication of emotion. However, in contrast to studies of animal vocalizations, this research has focused mainly on the emotional interpretation of such signals. The repertoire of human nonverbal vocalizations as acoustic types, and the mapping between acoustic and emotional categories, thus remain underexplored. In a cross-linguistic naming task (Experiment 1), verbal categorization of 132 authentic (non-acted) human vocalizations by English-, Swedish- and Russian-speaking participants revealed the same major acoustic types: laugh, cry, scream, moan, and possibly roar and sigh. The association between call type and perceived emotion was systematic but non-redundant: listeners associated every call type with a limited, but in some cases relatively wide, range of emotions. The speed and consistency of naming the call type predicted the speed and consistency of inferring the caller’s emotion, suggesting that acoustic and emotional categorizations are closely related. However, participants preferred to name the call type before naming the emotion. Furthermore, nonverbal categorization of the same stimuli in a triad classification task (Experiment 2) was more compatible with classification by call type than by emotion, indicating the former’s greater perceptual salience. These results suggest that acoustic categorization may precede attribution of emotion, highlighting the need to distinguish between the overt form of nonverbal signals and their interpretation by the perceiver. Both within- and between-call acoustic variation can then be modeled explicitly, bringing research on human nonverbal vocalizations more in line with the work on animal communication.     

“I Know That You Know How I Feel”: Behavioral and Physiological Signals Demonstrate Emotional Attunement While Interacting with a Computer Simulating Emotional Intelligence

Human–human communication studies have suggested that within communicative interactions, individuals acknowledge each other as intentional agents and adjust their emotion nonverbal behavior according to the other. This process has been defined as emotional attunement. In this study, we examine the emotional attunement process in the context of affective human–computer interactions. To this purpose, participants were exposed to one of two conditions. In one case, they played with a computer that simulated understanding of their emotional reactions while guiding them across four different game-like activities; in the other, the computer guided participants across the activities without mentioning any ability to understand emotional responses. Face movements, gaze direction, posture, vocal behavior, electrocardiogram and electrodermal activity were simultaneously recorded during the experimental sessions. Results showed that if participants were aware of interacting with an agent able to recognize their emotions, they reported that the computer was able to “understand” them and showed a higher number of nonverbal behaviors during the most interactive activity. The implications are discussed.     

Signal crimes and signal disorders: notes on deviance as communicative action

In this paper a 'signal crimes' perspective is outlined in an effort to unpack the relationships between experiences of crime and disorder, and perceptions of criminogenic risk. Grounded in symbolic interactionist sociology, and developing a social semiotic understanding of risk perception, it is a perspective that focuses upon processes of social reaction and the ways in which people interpret and define threats to their security. It is proposed that people interpret the occurrence of certain incidents as 'warning signals' about the levels of risk to which they are either actually or potentially exposed. These signals tend to take the form of signal crimes and/or signal disorders and are important in terms of how social space is symbolically constructed.     

Bad Girls and Fallen Women: Chronic STD Diagnoses as Gateways to Tribal Stigma

This article uses women's firsthand experiences as the basis from which to explore how social constructions of sexual disease and feminine morality merge to threaten women's sexual selves during sexually transmitted disease (STD) diagnostic interactions. Constant comparative analysis of interview data reveals how forty‐three women made sense of this stage in their moral careers. Adding to interactionist literature on gender and chronic illness, this article expands discussions of tribal stigma to the intrapersonal realm. The data show how these women learned to view herpes and human papillomavirus (HPV) as symbols of impurity, antithetical to feminine ideals of sexual morality. Socialized to fear a caste system that divides women according to perceptions of moral transgression, the women viewed official medical diagnoses as having the potential to brand them not only as diseased but also as immoral. Tribal stigma provides the theoretical framework for analyzing why and how STD diagnostic interactions may be the catalysts for women to symbolically redefine themselves as bad girls and fallen women.     

Nonverbal communication of pharmacists during counseling leading to patient satisfaction: evidence from Iranian retail market

The purpose of this study was to investigate the impact of nonverbal communication of community pharmacists on patients’ satisfaction throughout the counseling process. Eight dimensions of nonverbal communication have been taken into account: vocalics, kinesics, proxemics, haptics, oculesics, olfactics, chronemics, and atmospherics. To gather data relevant to the aim of this study, a survey was conducted among the pharmacies in the city of Tehran (Iran). A questionnaire was offered to patients waiting to receive their medicine asking them about the nonverbal communication of the pharmacists and the degree of their satisfaction of service encounters. Proposed hypotheses were tested with a structural equation modeling approach using the Smart PLS software package. The results strongly support the theoretical model and suggest that there is a significant correlation between all components of nonverbal communication (excluding proxemics and haptics) and consumers’ satisfaction. The originality of this article is that it is the first empirical research to evaluate all aspects of the nonverbal cues of pharmacists and their effects on patient satisfaction. Considering the relatively high growth rate of the Iran retail market, this study has profound implications for academia and the practice of pharmacy.     

Interweaving Objects,Gestures, and Talk in Context

In a large French hospital, a group of professional experts (including physicians and software engineers) are working on the computerization of a blood-transfusion traceability device. By focusing on a particular moment in this slow process of design, we analyze their collaborative practices during a work session. The analysis takes a praxeological and interactionist approach and is inspired by discussions on the role of artifacts in social practices currently developed within various research frameworks in this field: activity theory, distributed cognition, conversation analysis, and actor network theory. After a brief presentation of the place of objects and artifacts in these ways of approaching action and human cognition, we show how the collective activity analyzed here is generated by the interweaving of discursive, gestural, and artifactual resources.     

Patterns of Nonverbal Behavior Associated with Truth and Deception: Illustrations from Three Experiments

The digital age has brought with it new and powerful computer-based methods of analyzing heretofore elusive patterns of nonverbal behavior. C-BAS (Meservy 2010) is a computer-assisted behavioral observation tool for identifying and tracking nonverbal behaviors from video. THEME (Magnusson, The hidden structure of interaction: from neurons to culture patterns, IOS Press, Amsterdam, pp 4–22, 2005) is a software program that discovers patterns among discrete events in time-ordered data. Together, these tools enable more precise measurement and analysis of nonverbal behavioral dynamics. Applications to three corpora derived from interpersonal deception experiments reveal unique nonverbal patterns that distinguish deceptive from nondeceptive interactions. The first and second experiments produced serial, hierarchically related patterns of behaviors that differed in length and complexity between truthful and deceptive participants during interviews about a theft and cheating, respectively. The third experiment produced differential patterns by and among group members completing a task. Deceivers were inclined toward strategic initiations and interactional control, whereas suspicious group members adopted a more passive, possibly watchful stance. Discovery of these patterns challenges the prevailing view that nonverbal behaviors are too faint and inconsistent to identify deceptive communication. Results have numerous implications regarding the following: the development of new measurement tools locating significant effects of nonverbal behaviors, support for theory that coherent and repetitive relationships exist within and among interactants’ communication, demonstration of the role of nonverbal behaviors in deceptive communication and the dynamic and strategic nature of deception.     

Nonverbal Communication of Similarity Via the Torso: It’s in the Bag

The human body plays a central role in nonverbal communication, conveying attitudes, personality, and values during social interactions. Three experiments in a large, open classroom setting investigated whether the visibility of torso-located cues affects nonverbal communication of similarity. In Experiments 1 and 2, half the participants wore a black plastic bag over their torso. Participants interacted with an unacquainted same-sex individual selected from a large class who was also wearing (or also not wearing) a bag. Experiment 3 added a clear bag condition, in which visual torso cues were not obscured. Across experiments, black bag-wearing participants selected partners who were less similar to them on attitudes, behaviors, and personality compared to the bag-less—and clear bag—participants. Nonverbal cues in the torso communicate information about similarity of attitudes, behavior, and personality; the center of the body plays a surprisingly central role in early-stage person perception and attraction.     

A Comparative Analysis of Nonverbal Communication between Chinese Teachers of English and Native English Teachers in Teaching

Human communication comprises verbal communication and nonverbal communication.Teaching is an interaction between teachers and students.My thesis focuses on the application of nonverbal communication in teaching,making a comparative analysis of nonverbal communication between Chinese teachers of English and native English teachers in terms of kinesics,proxemics,paralanguage and chronemics.     

SYMBOLIC INTERACTION AND SOCIAL POLICY ANALYSIS*

This paper explores the contribution that interactionist approaches may make to the study and understanding of social policy based on a discussion of: (1) the general orientation of the interactionist line on inquiry and the general assumptions which the theoretical stance makes about the character of the world, (2) the problems that are of primary interest to those who work within this perspective, and (3) the methodological and technical aspects of this approach. Fruitful foci for basic and applied research from the interactionist perspective include: (1) how policy is constructed through negotiation within a structural context, (2) the multiple interpretations of policy intent and implementation, (3) the experience and meaning of social “problems” for those who are the intended objects of the social policies, and (4) the consequences of policies for the social order. Some of the major properties of the social policy context (uncertainty, decentralization, and political pluralism) are explored for their relevance to social policy analysis. Finally, we discuss the contribution of an institutional-contextual-social worlds approach as a macro-micro bridging mechanism in social policy studies.     

Beyond words: Older people with dementia using and interpreting nonverbal behaviour

This article addresses a gap in research on nonverbal communication and dementia. It presents findings from a study that explored ways in which older people with dementia used and interpreted nonverbal behaviour within the context of social interactions. Two researchers, using an ethnographic approach, jointly observed nonverbal communicative behaviours occurring in a day-care centre. The findings show that older people with dementia used nonverbal behaviour in meaningful ways for others to interpret, and as a way of self-communication; and that they actively interpreted others' nonverbal behaviour. In specific situations, these people acted in the context of shared meanings, possessed a ‘self’, and took on the ‘role’ of others. This approach has implications for understanding the social experience of dementia and for the ways that care is organised. The role of nonverbal behaviour offers potential for carers to preserve older people's self-identity and improve their quality of life and care.     

The role of nonverbal sensitivity in childhood psychopathology

Two samples of boys were compared on their sensitivity to nonverbal communication: boys not in treatment (sampled from elementary school populations) and boys in treatment (sampled from community mental health clinics). Three main decoding tasks assessed the boys' ability to identify, classify, and predict nonverbal displays. Parent and self appraisals on nonverbal sensitivity were also collected. Results indicated that clinic-recruited boys performed less well than school-recruited boys on the three decoding tasks, but there were no significant differences in the self or parent appraisals. Older boys performed better than younger boys on the decoding tasks, but were not differentiated by self or parent appraisals. Further analyses revealed a significant positive correlation between the level of the boys' social incompetence and poor self-control and the number of decoding errors the boys made on the dominant/submissive but not the negative/positive dimension of nonverbal displays. In addition, the interrelationship of the nonverbal skills appeared to differ across clinic- and school-recruited boys. Results are discussed in terms of their relevance for understanding child psychopathology and their implications for child assessment and treatment.     

Effects of nonverbal-oriented social awareness training program on social interaction ability of learning disabled children

Educator-researchers have proposed that the learning disabled child's lower peer sociometric ratings could be influenced by the learning disabled child's reduced sensitivity to the nonverbal components of communication. The present study used a posttest-only control group design to test the relationship between a nonverbal-oriented social acceptance training method and social ratings. Thirty-three elementary learning disabled children were randomly assigned to experimental or control groups. Before the treatment began, all subjects were tested on their nonverbal decoding ability. Results indicated that the subjects receiving the nonverbal-oriented social affect training were rated significantly higher on both the peer acceptance scale and the social interaction rating scale. There was no significance interaction between treatment condition and pre-experimental nonverbal sensitivity aptitude.     

Social Work Education in the Urban Scene

This paper describes one possible approach of integrating the key areas of racism and sexism into the human behavior sequence. It is suggested that power relations among people has become a unifying concept of human behavior in modern society, replacing the Freudian libido. Under this conceptual umbrella the relationship between men and women, between races, between social classes, and between helping professionals and their clients can all be examined. General principles of human behavior, such as aggression theories, childhood socialization, defense mechanisms, role theory, verbal and nonverbal communication, and other themes can be introduced to support the basic framework.     

Achieving common grounds in communication via interfaces: a role of spatial frames for reference

The current paper argues for synchronising spatial frames of reference for achieving effective multiparty communication in collaborative virtual environments. Synchronising nonverbal behaviour from different modalities is an important step for simulating face-to-face-interaction where all nonverbal cues are available. Such synchronisation also serves as an effective basis for building multimodal interfaces especially if these have to be deployed for multiparty communication. It is argued that common spatial reference frames are helpful in coordinating different points of attention and facilitating work by serving as the springboard for joint attention among members of the team. Consequently, it is desirable to aim for such common grounds and not just focus on coordinating disjointed virtual spaces for facilitating decision-making by reducing felt collaborative effort. Implementing the synchronisation of spatial reference frames for modern technologies thus serves dual purposes by achieving common grounds in communication and maintaining autonomy of each member at the same time. Towards this end, the current paper proposes the concept of decentred egocentric frame, the origin of which is one’s own body and the spatial relation between two objects is defined with respect to this origin. This frame seems to be important for separating each member’s focus from his own body (self/activities) and also helps in coordinating one’s focus with those of the others whether interacting verbally or nonverbally. This is an important conceptual development as the proposed classification is hypothesised to function in a similar manner across different sensory modalities. The paper concludes with issues on implementation and other future conceptual developments.     

FROM TEXT TO GESTURE ONLINE: A microethnographic analysis of nonverbal communication in the Second Life virtual environment

A transition from text-based computer-mediated communication (CMC) to online interaction that includes both textual and nonverbal discourse represents a new development in online communication and a significant challenge to prevailing models for the analysis of CMC. This paper presents results of a six-month-long ethnographic research of nonverbal communication (NVC) in the Second Life (SL) virtual environment. A set of 108 SL locations selected in a non-structured manner provided a wide range of communicative contexts for the analysis of naturally occurring user interaction. The study was focused on the analysis of proxemic and kinesic cues. The results have pointed to a significant difference between user-defined and predefined nonverbal cues, indicating that user-defined NVC has stronger potential to enhance online interaction.     

The face of repressive coping: Social context and the display of hostile expressions and social smiles

The present study examined the nonverbal correlates of repressive coping, extending previous research in two ways: (1) participants' nonverbal behaviors were observed in either of two conditions that differed with respect to the salience of public identity; (2) an anatomically-based facial coding system was used to assess participants' emotion expressions and symbolic communication behaviors. Sixty female undergraduates, classified as repressive, low-anxious, or high-anxious, were videotaped during the preparation and delivery of a self-disclosing speech. During both the preparation and delivery, the salience of participants' public identities was either minimized (low-salience condition) or maximized (high-salience condition). Repressors and nonrepressors exhibited similar frequencies of hostile facial expressions. Repressors differed from nonrepressors by their frequent expressions of social smiles and conversational illustrators when their public selves were most salient. These findings suggest that certain symbolic communication behaviors may be nonverbal analogues of cognitive coping processes, and they support the utility of including expressive behaviors in conceptualizations of emotion-focused coping.     

Turning Points to Becoming a Tobacco Smoker: Smoking Initiation and Identity Change among Chinese Youth

In this study, we analyzed identity construction among young smokers in China, with three interconnected objectives: to theorize the turning points and career trajectory of smoking initiation; to account for their characteristics with interactionist processes; and to critically evaluate the applicability of classic typologies of identity change by Becker and Strauss. In-depth interviews with 24 late adolescents (ages 18–19) revealed a smoking initiation career path of four interconnected turning points, each characterized by interactionist processes. Smoker peers played a key role in facilitating overall career progression, and shame avoidance was crucial to their social dynamics. We also conclude that classic studies of turning points in general, and substance use specifically, are sufficiently broad and flexible to elucidate tobacco smoker identity construction in China, and facilitate a comparison of commonality and divergence among different “becoming” identities. The implications of these findings for tobacco control in China are discussed.     

Overcoming Ungrievability: Transgender Expectations for Identity after Death

Butler (Precarious Life: The Powers of Mourning and Violence. London, UK: Versa; 2004) observed cultural shifts immediately after 9/11 and suggested that, with regard to grievable and ungrievable lives, societal power structures “produce and maintain certain exclusionary conceptions of who is normatively human” (p. xiv–xv). The current study brings new understanding to the concept of grievability by exploring the symbolically violent de-transitioning of trans people after their deaths. The aim of this exploratory study was to examine the thoughts and attitudes of older trans people (40 y. o. plus) with regard to the phenomenon of nonconsensual de-transitioning after death and the expectations they have regarding the expression of their own identity after death. The wishes of the participants were grouped into four outcome categories: hoping to be memorialized only as their lived identity (25%); only as their identity-assigned-at-birth (6%); as both identities combined (44%); and those who claimed that they did not care how their identity was memorialized (25%). Our findings serve to emphasize the importance of open and honest end-of-life communication as well as to underscore the diverse nature of the transgender population and the complexity of the transgender identity.