A New Structure for Intake and Allocation in a Field Probation Unit

Summary From a background of practice and a post-qualifying fellowship,the author draws on the experiences of other Senior ProbationOfficers, as well as his own and his team members. In this article‘intake’ within the probation setting is taken asinitial agency impact as well as that part of team strategywhich has a bearing on allocating new work. Allocation and theconsequential deployment of resources are then seen as centralto the professional lives of team members. A structure is presentedwhich in practice pervades the totality of the team's life;most radical is the author's notion of allocating ‘workepisodes’. The model provides a structure for team membersto specialise in different forms of social work, and at thesame time allowing clients choice to be supervised without being‘sentenced to social work’. It also depends uponthe active use of a team as a group of interacting, interdependentprofessionals who share their work.     

Negotiating Alternatives to Custody: a Quantitative Study of an Experiment in Social Enquiry Practice

Summary Between january 1980 and December 1982, a team of probationofficers attempted a new approach to probation practice whichhas been described in an earlier article. The present articleoutlines the types of social enquiry reports which resultedfrom the experiment, and in a quqntitative analysis of the team'sreports, compares the relationship between recommendation andoutcome in the different types. Indications of the effect onsentincing of recommendations for a strict reporting style ofprobation order are examined.     

Open Records: The Client's Right to Partnership

Summary Many Social Services Departments have opened their files totheir clients or intend to do so. This reflects the incomingtide of concern about citizens' rights and client participation,but what effect might the opening of records have on the practiceof social work? The paper summarizes the findings of a small scale study inwhich a team of social workers opened their case recording toa selected number of clients. The workers’ and clients‘views of this process are described, along with the implicationsfor practice. The study suggests that a focus on shared recordingcan begin to alter the kind of work done by the social worker,helping to promote a partnership between the worker and theclient. Finally, the paper argues that a policy of client access enforcedonly as a right is prone to sabotage or a fall into disuse.A seven point training programme is outlined in order to helpsocial workers use Open Records as an opportunity to promotea partnership in their work with clients.     

The Supervision of Child Protection Work

Correspondence to Alan Rushton, Course Director, M.Sc. in Mental Health Social Work, Social Work Department, The Maudsley Hospital, 101 Denmark Hill, London, SE5 8AZ, UK Summary It has frequently been recommended that statutory child protectionservices in Great Britain need greater provision of specialistsupervision to support front line social workers. This qualitativestudy, based in social services departments in London, usedthe focus group method to explore the provision of supervisionby team managers in a very pressurized work environment. Thestudy highlights the difficulty of protecting adequate supervisiontime but shows how supervisors can use their skills to conductcase related discussion concerned with developing professionalskills. ‘Inquisitorial’ and ‘empathic-containing’functions are identified and an approach is proposed for combiningthem in training courses for child protection supervisors. Thepaper recommends that supervision training needs to be expanded,to be more precisely targeted, and that outcomes need to berigorously and appropriately assessed.     

Whatever Happened to Teamwork? Reflections on CMHTs

Correspondence to Morag McGrath, Centre for Social Policy Research and Development, Bryn Afon, University College of North Wales, Bangor, Gwynedd LL57 2DG. Summary This paper is based on a survey of Community Mental HandicapTeams (CMHTs) in Wales undertaken in 1987. After briefly describingthe range of community teams, individual planning is examined.It is argued that although other models for service co-ordinationat a case level are possible, teamwork has the advantage ofalso providing a framework for service planning and development.Teams' progress in planning and their perceptions of barriersto effective planning are outlined. Despite deficiencies indifferent areas of team functioning, teams can be seen to havemade much progress in terms of service development. Apart fromresource limitation, a central theme in discussing constraintsto more effective team working was the appropriate level ofdelegated responsibility. It is suggested that this is a crucialfactor when considering three important concepts in the All-WalesStrategy for the development of mental handicap services—needs-ledservices, local community-based services and consumer participation.These three concepts are explored within a continuum of teamdevelopment from ‘traditional’ through ‘transitional’to a ‘needs-led’ service model. The necessary managementsupport to achieve a needs-led model is summarized. Althoughfurther research is required to evaluate the different modelsof multi-disciplinary teams and the new arrangements advocatedin the White Paper of separating service assessment and purchasingfrom service delivery, the experience of the CMHTs in Walespoints to the potential of multi-disciplinary teamwork.     

Group Work in Intermediate Treatment

Summary This article is concerned with the development of group workin a specialist intermediate treatment project. Using the techniqueof participant observation the author describes the use madeof groups over a six-month period with young people, all ofwhom presented problems of disturbance and/or delinquency. Thepractice portrayed is not ‘model’ but illustrativeof the dilemmas of practitioners beginning to work with groupsof young people for the first time. The evidence of the studypoints to the difficulties that an over-simplified view of participationand democracy can create, and indicates the need for group workersto define their purpose and objectives and to establish a contractor working agreement with group members. In relation to thedebate about ‘talking’ and ‘doing’ inintermediate treatment, it is suggested that a model of groupwork practice that distinguishes between ‘activity asan end in itself’, ‘activity as a means to an end’,and ‘focussed discussion’ may be helpful to groupworkers in conceptualizing the totality of their task. Socialwork with groups is still more talked about than practised.This article describes the attempts of a newly established teamof intermediate treatment workers to practise group work withyoung adolescents whose behaviour and social circumstances wereregarded as problematic. As a part-time researcher attachedto the project team, the author had access through participantobservation to groups over a six-month period and he also hadthe opportunity of listening to group workers discussing theirwork at review meetings.     

From Values of Rights in Social Work: Some Issues in Practice Development and Research

Prof. E. Sainsbury. Dept. of Sociological Studies. University of Sheffield. Sheffield S10 2TN. Summary The following is a discussion paper prepared for a researchteam engaged in a project funded by the Joseph Rowntree MemorialTrust. The problems it sought to address concerned how the teamcould derive a clear statement of clients rights from broadformulations of professional values, and the extent to whichresearch can measure the realization of these rights in socialwork practice. It was found in the research that the practical wisdom (commonsense) of social workers is frequently assumed to be based onprofessionally agreed values, and that—in the pressuresof daily work —values are seldom articulated in ways whichchallenge the procedures and solutions dictated by common sense.Thus, an initial purpose in preparing the paper was to commenton ways in which matters concerned with values become obscuredin practice, and to find ways of linking together values. rightsand practice more strongly. In offering this paper for widerpublication. the research team hopes that it will stimulatecomments which will assist their thinking.     

Social Service Teams and their Managers

Summary A study is reported of the perceived effectiveness of teamsof social workers and their managers. Prior studies are reviewedand shown to give disproportionate emphasis to the supervisionelement in the manager's task. It is shown that in the sampleof teams studied the correlates of perceived team effectivenesswere quite different in area teams from those found in socialwork teams. Social work teams required a manager who was primarilysupportive, whereas in area teams the manager's role was foundto be less important than were group process variables.     

Risk and Supervision: Social Work Responses to Referred User Problems

Correspondence to Peter Burke, Department of Social Work, University of Hull, Hull HU6 7RX Summary This study examines social work responses to users followingcase allocation of the initial referral. The aim of the studyis to demonstrate the need for supervision of social workersdealing with cases which have in common an inherent quality,described as ‘risk’. The study also links referralsto other practice responses identified as ‘service delivery’and ‘advisory’ work. The relationship between theseparticular responses is tested against the outcome decisionreached on case closure. All referrals were allocated betweentwo fieldwork teams over a one-year period and a total of 312referred cases was allocated within the categories mentioned.Findings are indicative that more ‘risk’ type referrals,however defined, are resolved with additional supervisory inputthan without, and that lower status workers favoured ‘middleground’ decisions of outcome when compared to their seniorcolleagues. A consideration resulting from this research isthat agency definitions of risk are different to the type ofrisk which requires crisis intervention. The question of riskto the user or to the agency requires the workers concernedto be able to discriminate between such cases. The implicationfor team training is that supervisory input should clarify thenature of risk, if any, and the task required of the workerfollowing case referral. The matching of skills which wouldultimately be the objective of this type of research cannotbe finally determined until a more comprehensive set of parametersfor practice is identified. This study shows that the responsecategories used demonstrate some basic supervisory needs ofthe worker.     

The Samaritan Concept of Befriending

Summary This paper considers the view that the Samaritan concept ofbefriending constitutes a debasement of our traditional notionof friendship. An analysis of the main features of friendshipis attempted and this analysis is then used as a framework forassessing the nature of befriending     

Using a Unitary Approach in Student Placements

Summary This paper is an attempt to think through the use of a unitaryapproach in the supervision of students, in particular withinstudent units. It considers separately the beginning phase ofany placement, first and second placements and develops theconcept of a team model by which to run the unit.     

An Intake Team in Action in a Social Services Department

Summary This article describes the intake system in operation in a socialservices department of an inner London borough before the establishmentof a special intake team, and outlines the reasons why changewas felt to be necessary. The structure, functions and mainactivities of the intake team are described with some relevantstatistics and case material and an attempt is made at evaluationof the team's achievements. The study of this new intake system and of the intake team wasbased on the records of clients seen in April 1972 (when theteam had been operating for three months); on a follow-up studyin July of that year; on observations made during this period;on the many discussions with the team members, and finally ona number of informal interviews with social workers who werenot members of the intake team. The study was coloured by thememory of the author's own experience of the old system     

An Interview: Constructing Reality

Summary This paper is concerned with the relevance of interactionistperspectives in sociology to social work practice. Crucial tothese perspectives are the ‘meanings’ that peoplegive to situations and the ways they interpret actions. Basically,they are grounded on the assumption that there is no such thingas a single social reality. There are many different constructionswhich depend on the identities of the different people involvedand on the context in which they occur. The paper is based ontape recorded excerpts from an interview between a client, MrsSmith, and a social worker, from a discussion about some aspectsof that interview between the social worker and the writer,and from a discussion about the case between the team leaderand the writer. This material suggests different interpretationsof the situation, information gained in the discussion withthe social worker providing new ideas about the original interview.The views of the different people involved indicate that itis helpful to take into account the organizational context ofthe interviews. It is also suggested that conceiving of interviewsas ways of constructing reality has implications for the studyof social work practice.     

A Comment on 'Family Structure as a Factor in the Adjustment of Adopted Children'

Summary Dr. Kraus's paper¹ suggests that ‘a criterion of acceptabilityof childless applicants for adoption should be their childbearingpotential’. This proposal, with its extremely seriousimplications for practice, is based on the results of a questionnairesurvey of couples who had adopted babies seven years earlier.Failings in the statistical analysis, however, cast considerabledoubt on the main finding.     

Team Building, Inter-agency Team Development and Social Work Practice

Correspondence to Paul Iles, Human Resources Strategy Lecturer, Open Business School, Open University School of Management, Walton Hall, Milton Keynes, MK 76A Y Summary The need to improve the effectiveness of working teams in socialwork practice has often been recognized, and a variety of teamdevelopment techniques exist which aim to develop teamwork skills.Some of the more important techniques are reviewed, along withthe evidence for the effectiveness of team development strategies.Such approaches have however primarily been employed with teamsin single autonomous organizations, and their transferabilityto multi-disciplinary or inter-agency teams remains problematic.Drawing on an intervention with a Community Drug Team involvingsocial work, health and other professionals, and an action researchproject designed to promote better collaboration between hospitalsocial workers and nursing staff in a hospital maternity unitante-natal clinic, a framework for inter-agency team developmentis described and its relevance for social work practice discussed.     

Prison Welfare and Voluntary After Care

Summary Some findings of a survey into the experiences of men releasedfrom prison are reported, where they relate to their use ofprison welfare and after care services. These are discussedin the context of issues such as through-care, rate of take-up,and the factors which may be influential in determining whethera man makes use of after care on release from prison. It isproposed that for more isolated men the probation service shouldadopt a ‘reaching-out’ strategy.     

Government, Social Services Departments and the Health of Children and Young People: Which Way Forward?

Summary Despite the dearth of research into the health of children andyoung people in contact with or ‘looked after’ bylocal authorities, a series of official and quasi-official reportshave begun to raise awareness of this issue. There are goodreasons to believe that this group of children will be disadvantagedin terms of health as they are in other aspects of their lives.The evidence suggests that local authorities do not live upto the standards of ‘good parents’. Current notionsof good practice are critically appraised and the article concludesthat social work is unable to do more than mitigate the effectsof Government policies which affect health and social servicesand which have lead to widening social inequalities.     

Contact and Collaboration with General Practitioners: A Comparison of Social Workers and Community Psychiatric Nurses

Correspondence to Mr M. Sheppard, Department of Applied Social Science, Polytechnic South West, Drake Circus, Plymouth, Devon PL4 8AA. Summary For some years good communication and collaboration betweenhealth and welfare professionals has been emphasized as a desirablegoal by both official reports and relevant professions. Thisis as much the case in mental health as other areas. This papercompares communication and collaboration between social workersand general practitioners (GPs) with that between communitypsychiatric nurses (CPNs) and GPs. Both social workers and CPNswere based at a community mental health centre, and the contactwas interagency (with primary health care). Major differenceswere found between social workers and CPNs. CPNs were far morelikely to contact GPs than social workers, although GPs veryrarely initiated contact themselves. Differences reflected different‘philosophies of contact’. Social workers contactedGPs when this could be purposively related to their case management.In addition to this contact, CPNs also made contact to provideGPs with information, reflecting awareness of GPs' long-termcontinuing care responsibility. The excess of CPN contacts wasnot limited, but involved a wide range of problems. GPs, however,when contacted, exerted greater influence on social work casemanagement. The article concludes by explaining differencesbetween CPNs and social workers in terms of occupational culture.It suggests, furthermore, that the results arise at least inpart from assumptions of team leadership by GPs, and that socialworkers' and CPNs' behaviour represents different responsesto this.     

Self-fulfilling Prophecies, Self-defeating Strategies and Change

Summary This paper sets out to describe and define ‘self-fulfillingprophecies’ and ‘self-defeating strategies’and discuss their relevance to understanding families. The conceptsare presented as a model for making sense of, and simplifying,the complex repeating sequences of behaviour seen in families.It is a model which has a behavioural and a cognitive componentand this may form a bridge between theories which concentrateon the ‘here and now’ and those which emphasizethe significance of history. Examples of the model are givenwith an analysis of the process of interaction. Certain featuresof self-defeating strategies are discussed, specifically howattempts to avoid a particular outcome can, in fact, precipitateit and how obsolete expectations can inhibit families from changing.Finally, some of the underlying assumptions of the model areexamined.     

Social Work as Uncommon Sense

Summary Social work needs to resist pressures to identify itself solelyat a superficial level of common sense responses to social problems.It has to go beyond this to recognize its use of ‘uncommonsense’ as the means by which social workers cross therelationship gap and respond to their client's needs. The importanceof doing this in the early stages of relationship, as in crisisintervention, are considered, and stress is placed on holdingtogether both the explicit task-related aspect of the relationship,and the less obvious emotional interchange. By means of theiruncommon sense, social workers are enabled to reflect for, andshare with clients their areas of pain, in such a way as torender them more tolerable.