Social Workers' Perceptions of Training Preparedness and Social Justice Norms on Workplace Empowerment

This study examined the relationship between (a) social workers' perceptions of preparedness to perform in their professional roles and perceived social justice behaviors at work and (b) workers' sense of workplace empowerment. A sample of 152 currently licensed social workers responded to web or mailed surveys. Respondents were more likely to perceive having workplace empowerment related to meaning in their work if they reported their social work program training prepared them for their professional roles. Perceived social justice behaviors at work were associated with workers' experiencing empowerment related to the impact they had at work. Social workers' sense of training preparedness and experiencing social justice at work can positively influence workers' perceived empowerment. Enforcing the importance of engaging in social justice with clients in social work education, both in class and in field placements, has the potential for long-lasting effects on empowerment in students' future workplaces. Agency-level management should ensure continuity in social justice activities to enhance feelings of workplace empowerment, which may help social workers connect with clients. Future research should examine elements of social work programs that promote feelings of empowerment in order to understand how the same approach can be used in models of continuing education and organizational management.     

Utilizing a Required Documentation Course to Improve the Recording Skills of Undergraduate Social Work Students

ABSTRACT

Baccalaureate social workers respond to documentation and record-keeping demands of regulatory organizations that oversee or fund social service agencies. Learning to accurately document client needs, progress, and service delivery outcomes is important in ensuring that clients are receiving effective services. Despite the importance of documentation skills, many undergraduate social work programs do not provide sufficient curriculum content on client record keeping. The authors report the results of a study that examined changes in baccalaureate social work students’ perceptions of their documentation skills after completing a required documentation course. The sample size included 101 students at pretest and 97 students completing the post-test. Statistically significant findings show students perceived an increase in knowledge in three areas of documentation: 1) formats, 2) content, and 3) writing skills. The authors discuss implications for social work education and practice.     

Empowerment in social work: an individual vs. a relational perspective

Social workers with only an individualistic understanding of empowerment will easily end up as moralising agents rather than as facilitators for their clients. It is in the complex interaction between a given socio-material situation and the individual capacity to interpret and act that one finds the key to an empowerment worthy of its name. This presupposes two things: that social workers have as a part of their education theoretical knowledge about organisational structures, and that they themselves have been empowered in ways that give them practical competence to act in relation to situations. They need the competence to identify the complexities of interests and power relations in society. The implication of such a recogni-tion should be clear for the education of social workers: the ideology of empowerment has to be contextualised . To discuss this topic the author makes a distinction between an individua-listic and a relational perspective and between social problems conceived of as a 'lack of money' vs. a 'lack of meaning'.     

Social work involvement in end of life planning

This cross sectional study examined the factors associated with social workers' involvement in end-of-life (EOL) planning using a random sample of NASW members in health and aging. Of the 390 social workers who worked in EOL planning, the majority were involved in health care proxy discussions and counseling with patients. Respondents tended to see barriers to proxy completion as client-related. However, some system barriers were correlated with overall involvement. Factors that predicted social workers' involvement with the health care proxy included age, attitudes, perceptions of barriers, and perceived physician support. Social workers need to attend to the systems in which they operate as well as to client concerns.     

THE LIMITS OF EMPOWERMENT IN HUMAN SERVICE WORK

This paper critiques the notion of empowerment and the concept of power upon which it is based Specifically, it argues that the concept of empowerment, as generally represented in human service work, has developed along a highly abstract and Utopian line which does not necessarily result in the kind of the practice its supporters preach. The discourse of empowerment is based on rationalist assumptions which if left unexamined will continue to perpetuate relations of domination between human service workers and clients.     

Changing Social Work Roles in Family Centres: A Social Psychological Analysis

Correspondence to Dr R.J. Brown, Institute of Social and Applied Psychology, The University, Canterbury, Kent, CT2 7LZ. Summary This article reports a longitudinal study of field and residentialsocial workers' perceptions of each other in the first ten monthsafter the introduction of a new children and families policyby a large social services department. 1 A central element ofthis policy was the setting up of Family Centres designed tofacilitate closer co-operation between field and residentialstaff. Data was collected from two interviews ten months apartwith 52 field and residential social workers based in two divisionsin the county. Mutual role perceptions indicated a consensusover the traditional division of labour between field and residentialworkers with field workers being seen as having superior skillsin counselling, crisis intervention and case responsibility,whilst residential workers were regarded as better at providingbasic care for and developing close relationships with childrenin care. On only three role dimensions (engendering trust withclients, accuracy in assessments, and preparation work) wasthere any disagreement between the two groups. None of theserole perceptions changed perceptibly over the course of thestudy. However, the social workers' perceived outcomes fromtheir work (for example, pay, training opportunities, promotionprospects, etc.) changed markedly over the ten month period,and varied between the two divisions. In one division evidenceof a changed and more egalitarian relationship between the fieldand residential staff was visible; in the other, both groupsseemed to show a decline in morale and no real change in thetraditional status difference between the groups was apparent.These findings are interpreted in the light of social psychologicaltheories of intergroup relations, and some policy implicationsare discussed.     

Dare to Care: Exploring the Relationships between Socio-Moral Climate,Perceived Stress,and Work Engagement in a Social Service Agency

Abstract

Human service professionals working in an interpersonal violence social service agency are at increased risk of experiencing emotional burnout, compassion fatigue, and high levels of stress, which may reduce work engagement, increase turnover, and ultimately negatively affect client outcomes. However, a positive organizational climate has the potential to buffer the negative effects of perceived stress on work engagement. Socio-moral climate is a behavioral-based organizational construct that assumes that workplace practices and procedures can impact employees’ attitudes and behaviors. This exploratory study (N?=?41) investigates the relationships between perceived stress, work engagement, and socio-moral climate in a social service agency serving survivors of interpersonal violence, comparing employees with direct interactions with clients in a shelter to those with indirect contact at a different location. Results of moderation analyses show that socio-moral climate significantly predicts higher work engagement, while perceived stress is negatively associated with work engagement; however, the interaction effect was not significant and there were no differences in perceived stress between both employees. Further research should continue to investigate the role of socio-moral climate on employee work engagement in social service agencies, which could improve the quality of services for their clients.     

Activation,Public Employment Services and their Clients: The Role of Social Class in a Continental Welfare State

This article fills a gap in the existing literature by investigating how public employment service (PES) staff actually deal with their clients under a continental regime of activation. The results reported here are based on interviews both with PES staff and their unemployed clients in Germany. We argue that due to its Bismarckian origins as an insurance‐based system of ‘unemployment protection’, Germany's system of unemployment compensation is attractive not only for the marginalized, but also for core workers. As a result, PES staff deal with clients from very heterogeneous class backgrounds. We demonstrate that social class is a significant factor in client outcomes, and that earlier research has perhaps overemphasized the role of frontline staff as ‘street‐level bureaucrats’. While staff do have considerable power, the result of the encounters between the administration and clients also depends on the capabilities of the clients, which, in turn, are strongly related to social class.     

Whose agenda? Issues of power and relationship when listening to looked‐after young people

Listening to children and young people is for social workers a legal requirement, it is also believed to lead to better outcomes and is increasingly promoted in policy. The practice of listening is, however, rarely straightforward, and this is particularly the case with socially excluded groups. As a result, the voices of the marginalized are less likely to be heard. In this paper the author draws on interview data from a research study into communication between social workers and looked‐after children for the light it sheds on why effective dialogue with disaffected young people can be hard to achieve. It is argued that much that appears unsuccessful in an interaction can be understood in terms of power plays, with young people resisting the adult's agenda and trying to impose their own. True listening to disaffected young people requires time, so that a trusting relationship can be developed. It also demands an acceptance that the adult agenda may be flawed and a willingness to consider alternative possibilities. This can challenge the preconceptions, not just of individual workers, but of agencies and of national policy‐makers.     

On “Being” and “Doing”: Supervising Clinical Social Workers in Case-Management Practice

As clinical social work has increasingly become synonymous with reflective psychotherapeutic intervention, case-management practice is often perceived as an impediment to the consolidation of a professional identity as a clinical social worker. The clinically oriented case manager is faced with the difficult challenge of addressing the inseparable psychological and environmental needs of clients while meeting the expectations of relevant agencies and institutions. In the supervisory process of case-management practice, clinical social workers have a unique opportunity to consolidate their professional identity as they directly address the dialectic between the individual's maturational processes and the larger facilitating environment. Using illustrations from supervisory relationships, this article discusses the specific challenges of clinical supervision in case-management practice.     

Leaving the door open for “tune ups”: Challenging notions of ending working relationships in family work

The working relationship is considered a central feature of direct practice with human services clients. There are many challenges when it comes time to end a working relationship, yet limited guidance for workers on successful relationship ending. This paper aims to increase understanding of the process of the ending phase of the working relationship for parents and workers working with families where child neglect is an issue. The paper draws on data from a small‐scale qualitative Australian study of perceptions of parents, family workers, and supervisors involved in eight parent‐worker relationships. Using semistructured interviews, participants were asked to explore how they experienced the relationship. The findings illuminate important aspects about the ending phase of the relationship; in particular, challenging the idea that parents' returning to services for support is a sign that the service has not provided a successful intervention. The paper challenges social workers to consider recurring parent–worker relationships similar to other professional relationships where there are episodes of service but the relationship is there to be reactivated where needed.     

Gender‐sensitive intervention to improve work with fathers in child welfare services

Although the importance of including fathers in child welfare services has been increasingly recognized, social workers' engagement with fathers is still limited and sometimes fraught with negative bias. This paper attempts to lay some needed foundation to meet the challenge of working with fathers. It presents in succinct form the existing knowledge on how fathers experience and manifest their distress and on how they view the social services and social workers. It discusses, in some detail, three main issues – power relations, mutual fear and communication differences – in the interactions between female social workers and the fathers in the social welfare services. And it emphasizes the need for social workers to be aware of how their experiences with their own fathers may affect their interventions with men. It ends with observations and recommendations for developing the gender awareness that is necessary for effective practice with fathers.     

Ethical Assessment of the Use of Influence in Adult Protective Services

The role of influence in social work practice has been generally understated despite its importance to the course and outcome of the clinical process. This paper examines the influence strategies used by adult protective service workers with clients who refuse the services that the workers think the clients need for their own protection. It then discusses the moral justifications provided by the workers for using influence to overcome their clients' reluctance to comply with their recommendations. Finally it suggests questions to guide an ethical assessment of the use of influence in practice.     

Bias in Social Work Intervention with Battered Women

A total of 149 social workers from 21 social service agencies responded to questions regarding a client after reading one of six possible case vignettes. The results indicate that social workers stereotype clients who have been battered. In addition, social workers are less likely to consider relocation as an option to protect the victim who is married to her attacker. Also, surprisingly, male-social workers focus on violence related concerns as targets for intervention more than do female social workers.     

Stressors and Strains amongst Social Workers: Demands, Supports, Constraints, and Psychological Health

Correspondence to Fiona Jones, Hatfield Polytechnic, College Lane, Hatfield, Herts AL109AB. Summary This article describes an empirical study of the work stressorsand psychological strains experienced by social workers in Hertfordshire.A questionnaire, based on Payne's (1979) model of occupationalstress, investigated the perceived Demands, Supports, and Constraintsof the work, including threats and violence in addition to moresubjective perceptions of pressure. The research aimed to establishthe extent and nature of stress amongst social workers and topinpoint the specific features of the work which are associatedwith particularly poor levels of psychological health. It alsoaimed to suggest possible courses of action to alleviate excessivepressure. The research showed that while the social workers found theirjob satisfying, they perceived the work as very pressured andfelt that the pressure adversely affected the service they provided.The psychological health measures indicated that levels of generalanxiety were particularly high. The most highly stressed workersperceived their jobs as more demanding and less supportive andestimated that they took twice as much sick leave. Certain specificdemands and supports were shown to be important in predictingpsychological health. Various recommendations are made aimedat alleviating strain by reducing demands and constraints andincreasing supports.     

The Effects of Physical Attractiveness on Clinical Judgments

Seventy-two social workers were the subjects in a study investigating the effects of two client characteristics, physical attractiveness and verbal expressiveness, upon the clinical perceptions of the social worker. Subjects completed questionnaires containing vignettes experimentally manipulating the two client characteristics. Subjects were randomly assigned one of the vignettes and completed two separate rating scales. The data analysis revealed strong main effects for verbal expressiveness. However, there was no main effect found for physical attractiveness nor any interaction effect for verbal expressiveness and physical attractiveness. The results of this study demonstrate that verbal clients are perceived more favorably by social workers than are nonverbal clients regardless of the physical attractiveness of the client.     

The effect of characteristics of human service workers on subsequent morale and turnover

The authors examine the relationship of sociopsychological characteristics of human services workers to their subsequent morale and continuance on the job. Eighty-two intensive case managers (half of them social workers) who had caseloads of clients with severe mental disorders were invited to participate in a four-wave panel study. Explored are the relationships between 16 predictors (general background, prior work experience and training, and social psychological variables) and worker outcomes (beliefs, attitudes, perceptions, and turnover). The major finding was that better personal well-being at the time of hiring was the most consistent and significant predictor of lower burnout, higher job satisfaction, and generally higher worker morale at later points in time. Those from higher social class backgrounds and those with lower starting salaries were more likely to leave the job. Those workers with more experience had a tendency to perceive greater client improvement.     

Gerontological social workers' perceived efficacy for influencing client outcomes

Using a sample of practitioners (n = 269) from the 2004 National Study of Licensed Social Workers, this article employs a quality assurance structure-process-outcome model to examine factors at the practitioner, workplace, and service delivery levels that influence the perceived efficacy of licensed gerontological social workers to affect client outcomes in the context of a highly challenging health care environment. A regression model accounted for 33.9% of the variance (adjusted R (2) = .291) in perceived efficacy with 3 aspects of service delivery satisfaction having significant effects: ability to address complex/chronic care, to influence the design of services, and to help clients navigate the system.