Reflective ability,empathy, and emotional intelligence in undergraduate social work students: a cross-sectional study from India

The extant literature indicates that social work is a high stress profession owing to multifarious and complex demands of practice. There is also evidence of stress experienced by student trainees who aspire for a career in social work. Working with service users and the distressing life scenarios encountered on placement often involves negotiating complex emotions and requires reflective skills. Effective practice requires rapport building skills and the ability to demonstrate empathy is a core skill for effective practice. While there is a plethora of Western literature on these issues, the Indian literature has not adequately explored them. Framed against this background, this quantitative study collected data from students of all three years of their undergraduate social work course from a ‘women only’ college in India. Standardised instruments to assess empathy, reflective ability and emotional intelligence were administered. Statistical tests revealed a higher manifestation of these dimensions in final-year students than those in the first year. Further it was seen that the total emotional intelligence and empathy scores were positively correlated. Implications of these findings for the education and training of social work students has also been discussed in this article.     

Hearts and Minds: Aspects of Empathy and Wellbeing in Social Work Students

Although empathy is critical to social work practice, the extent to which it can be measured, nurtured or taught is hotly debated. Furthermore, definitions of empathy are typically one-dimensional referring to the ability to adopt the perspective of others in order to understand their feelings, thoughts or actions. Such definitions do not adequately reflect the realities of empathy in the social work context or recognise its potential to lead to distress. This study utilises data from 359 social work students to examine relationships between several dimensions of empathy (i.e. perspective taking, concern and distress), reflective ability and wellbeing with a view to using the findings to develop evidence-based interventions to help staff develop appropriate empathic responses to service users' experiences. Whilst students reported fairly high levels of empathic concern, they also disclosed considerable empathic distress. Some evidence was found that reflective ability might protect social work students from empathic distress. Findings suggest that students require support to develop their empathic and reflective skills to effectively manage the emotional demands of practice. The use of techniques such as mindfulness and experiential learning for enhancing such skills is explored.     

Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Motivational Interviewing: An Evidence-Based Practice for Improving Student Practice Skills

Motivational interviewing (MI) is an evidence-based communication method to assist clients in resolving their ambivalence regarding change. With a school emphasis on evidence-based practice and learning outcomes, a social work department implemented a semester-long course on MI. The purpose of this study was to determine baseline skills and evaluate student skill outcomes. Students in 4 sections of the course (N = 137) completed validated pre- and posttest measures of empathy and MI skills to determine skill acquisition. Results indicated that students significantly increased on all skill measures with 85% scoring at beginning proficiency at posttest. Rationale for including MI in social work education and future research such as the need to determine skill transference into fieldwork are discussed.     

How good is good enough? Exploring social workers’ conceptions of preparedness for practice

This study examined the question: ‘How do social work practitioners construct preparedness for practice?’ The answer to this question was explored through a research conducted in 2013 consisting of a survey based on the Australian Association of Social Workers’ Practice Standards and interviews with social work practitioners who had experience working with graduating social work students in their final field education placements. The responses of 25 survey participants suggest that social work practitioners generally expect new graduates to have ‘moderate’-level skills across the different practice areas, although a small but notable number of supervisors expect new graduates to have general work preparedness at a ‘developed’ level. In addition to having a clear understanding of and identification with professional values, purpose and ethics, the eight interview participants spoke of the importance of empathy and the ability to work within a multidisciplinary organisational environment.     

Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

Sensory language (SDM) to foster empathy in social work students

Assessment and management of emotional situations are generally discussed in academic studies in the field of social work through verbal interventions, while the art of developing awareness to nonverbal feelings has yet to see widespread use. Sensory experience based on nonverbal communication and body language can highlight complex feelings and problems that the social worker confronts. The aim of this study was to examine the effect of an intervention of sensory body language using a modified Sherborne Developmental Movement (SDM) model, in a course for social work students. The course’s multidimensional process involved cognitive and affective components of understanding and identifying thoughts, feelings, and emotional states of others. The intervention combined art activity and focusing to foster empathy among social work students in the group setting. Twenty social work students attending college in the north of Israel participated in the course, writing reflective diaries throughout the course, which were collected and analyzed. The findings suggest that sensory language and movement through the group experience enhanced social work students’ empathy and their awareness of its importance for practice. Learning to be empathic through nonverbal communication also challenged perceived barriers to empathy such as cultural and language differences.     

‘Experiencing life for the first time’: the effects of a traumatic death course on social work student mindfulness and empathy

Mindfulness and empathy are protective factors for social workers and may also improve client outcomes. They may be especially important when dealing with clients experiencing grief and death-related challenges. This study replicated a previous study assessing empathy and mindfulness in social work students before and after an experiential death education course with a focus on traumatic grief. The Empathy Assessment Index and the Five Facet Mindfulness Questionnaire were used to measure changes in empathy and mindfulness in 111 primarily MSW-level social work students after the completion of the course. Results showed statistically significant improvements in overall empathy, on three of five empathy subscales, and on four of five mindfulness facets. A qualitative analysis of responses to an open-ended question asking about ways in which the course was meaningful to students found themes of increased awareness, a deepened sense of connection, and preparation for clinical practice.     

Upholding social justice: Obligation or optional extra in social work? Critical reflections on a classroom-based inquiry

Internationally, the pursuit of social justice is core to social work and social work education. In Australia, since British colonization, Indigenous peoples have suffered significant human rights violations, oppression, and racial discrimination. Some key literature suggests that cultivating empathy can facilitate action to challenge human rights violations and reduce racism. Previous research with social work students at a regional Australian university had revealed least empathy for vignettes featuring cultural differences. A classroom-based inquiry in 2014 exploring barriers for students to take an activist stance for social justice extended that previous research. Here, those findings are further pondered in relation to advancing social work education for socially just practice.     

Outcomes of Law Teaching in Social Work Education: Further Findings from a Cohort Study

This paper reports further findings from research on the outcomes of teaching law to social work students on UK programmes. This paper compares the results for students on undergraduate and postgraduate routes to an initial social work qualification. It also analyses the similarities and differences in outcomes between the seven universities that participated in the study. Statistical analysis of students' self-audits of their legal knowledge, skills for practising social work law, and their perceptions of the relationship between law and practice, is explored further by drawing on observations from students in focus groups and interviews with their tutors. The differences which emerge between undergraduate and postgraduate students highlight the importance of practice learning opportunities in reinforcing acquired legal knowledge and in developing skills for applying that knowledge in practice. Law teaching can clearly be seen to impact on confidence levels but to be constrained by lack of time and sustained focus throughout the overall curriculum. The similarities of outcome between different universities suggest the impact of particular orientations towards, and an acknowledged core curriculum for, teaching law within the academic curriculum.     

Braving Human Suffering: Death Education and its Relationship to Empathy and Mindfulness

Social workers are likely to encounter clients dealing with traumatic grief and death in their practice. Though death education has gained in popularity and acceptance, few social work students receive coursework in this area and many are unprepared to deal with their clients' and their own emotions regarding death and grief. Though death-related content may evoke provider avoidance, mindfulness and empathy may help regulate provider emotions and responses. This United States-based study evaluates the effectiveness of experiential death education on mindfulness and empathy. Measures in three separate cohorts were given at the beginning and end of the course. Results show statistically significant increases on the Five Facet Mindfulness Questionnaire and the Questionnaire of Cognitive and Affective Empathy, indicating that such a course may be effective in increasing both mindfulness and empathy in social work students and those in related fields.     

Brief mindfulness training in the social work practice classroom

Social Work educators are increasingly concerned with discerning how to help students develop the affective, relational, and meta-cognitive skills needed for effective, resilient, and sustainable social work practice. A small but growing literature supports mindfulness training as a path to those ends. However, most mindfulness intervention studies, even those mentioning ‘brief intervention,’ have typically used fairly lengthy training programs, often 2–3 h per week for 6–8 weeks. It is unlikely that already over-committed social work practice classes would devote this amount of class time to these strategies. This concurrent mixed methods study examined whether very brief mindfulness training in undergraduate social work practice classes (100 min over the course of a 3.0 semester credit hour course) would influence outcomes on measures of mindfulness, emotional regulation, and empathy, as well as student perceptions of helpfulness in managing stress and meeting course goals. No significant differences were found on quantitative measures at post-test. However, results of the qualitative analysis suggest that even brief mindfulness exercises in social work practice classes are perceived by students as helpful for managing anxiety, staying present-focused with clients, reducing premature judgment, and feeling safe and connected in the classroom. Implications for social work education are discussed.     

Empathy in Social Work

ABSTRACT

A dominant conceptualization of empathy in social work practice and education, provided by Karen Gerdes and Elizabeth Segal, relies heavily on the simulation theory adopted directly from the cognitive neurosciences. The aim was to critically challenge such a view by reporting on some recent empirical findings from the field in which professional social workers were interviewed about their experience of empathy in working with forced migrants. The findings support a phenomenological, critical account of simulation theory and provide evidence that empathy is constituted as a direct social perception of the other's experience. It was concluded that simulation theory is insufficient in providing an exhaustive approach for the professional use of empathy in social work practice and education.     

The reflective diary: an experiential tool for enhancing social work students’ research learning

There has been substantial discussion internationally about the need for social work students to integrate research into practice. Little has been written, however, about teaching methods that address the cognitive and emotional challenges students experience in their efforts to develop research competencies. Many students believe that research does not apply to the ‘real’ world of practice and are anxious and fearful when they begin a research course. Using a retrospective review of students’ assignments, this article describes the use of reflective diaries in teaching MSW students from a university in the USA skills for practice-based social work research. Reflective diaries provide a safe forum for students to actively engage with the challenges they experience while taking a research course and take ownership of their learning needs. The diary entries provide instructors with windows into their students’ learning processes that enable them to create scaffolding opportunities that support students in developing confidence in their research skills. This article describes the pedagogical philosophy behind reflective diaries, details of the diaries assignment, and benefits of this learning tool for students and instructors. The authors offer recommendations for incorporating reflective diaries into social work research courses and implications for evidence-based practice.     

Otherness and empathy—implications of Lévinas ethics for social work education

This paper examines the concept of otherness in Lévinas’ ethics and raises related issues regarding the limits of empathy on philosophical grounds. This study also identifies and discusses a number of linguistic, social and cultural barriers that can establish such limits on practical grounds. This paper raises various considerations for social work educators teaching empathy. Such considerations suggest that social work educators could adopt a stance of ‘understanding and not understanding’ and a dialectical approach in using knowledge and skills. Furthermore, this study challenges the common assumption that empathy leads to compassionate action. Apart from empathy, moral commitment is necessary to engage in such action. This article discusses such moral commitment in relation to Lévinas’ notions of face and responsibility that place ethics before knowledge. Hence, the present study brings the attention of social work educators back to the importance of nourishing virtue and the moral character of students.     

What's All this Talk About Emotion? Developing Emotional Intelligence in Social Work Students

The capacity to manage emotional reactions effectively, frequently in complex care settings, is central to the role of a social worker. Nonetheless, there is evidence that social work students frequently find their placements emotionally demanding and stressful. It is proposed that emotional intelligence may help students manage their emotional reactions more effectively during placements and their subsequent career. To date, however, little systematic research has explored whether emotional intelligence and associated competencies can be enhanced during social work training and the implications for wellbeing. This paper presents a mixed-methods two-stage study which aimed to increase emotional competencies in social work students during the first year of training. More specifically, it assesses the impact of a workshop designed to enhance emotional competencies and an emotional writing task on levels of emotional intelligence, reflective ability and empathy which were assessed via questionnaire and reflective logs pre- and post-intervention (Times 1 and 2). Levels of reflective ability and empathy increased significantly between Times 1 and 2 and psychological distress decreased. Content analysis of reflective logs found evidence that reflective ability, empathy and emotional intelligence were enhanced following the interventions. The implications of the findings for the development of the curriculum are considered.     

Theories of Social Casework,Robert W. Roberts and Robert H. Nee,Eds. Chicago: University of Chicago Press, 1970. 440 Pages, $9.75 Hardbound

Empathy and social work education behaviors comprising empathy, an important social work skill, were delineated. The impact of professional social work education upon empathy was found, contrary to hypothesis, to be significantly positive. Students identified personal maturation, human behavior classes, and experiential parts of the curriculum as being most beneficial in enhancing empathy. The best students were found to have the highest levels of empathy on the videotape criterion measure. Moreover, female students had slightly higher empathy scores than males. There was no evidence of higher levels of empathy in students specializing in microsystem intervention.     

Cracking the Code—An Approach to Developing Professional Writing Skills

The development of writing skills sufficient to meet the complexities of contemporary social work practice is a growing demand from employers and practice educators. The paper explores current pedagogical debate relating to student support and the development of writing skills and relates this debate to meeting the needs of social work students engaged in practice learning and professional practice. A number of questions are raised about current social work education in England and the needs of students entering from non-traditional academic backgrounds facing the increasingly rigorous demands of professional report writing. The discussion is then grounded in a practice example of staff from a university social work course and education guidance service working together to meet student need in respect of developing writing skills. The development, implementation and evaluation of a university writing skills programme for social work students are explored. The paper concludes by setting out a range of challenges arising from experience of the programme and a consideration of theory, and points to potential ways forward based on a social practice approach to teaching writing skills.     

ETHNOGRAPHIES OF PRACTICE—PRACTISING ETHNOGRAPHY

This paper argues that acquiring competencies in different approaches and procedures in qualitative or interpretative social research provides a strong foundation for case analysis in professional social work practice. When students of social work become familiar with such research and are encouraged to engage in their own supervised projects they develop skills for a circumspect and sensitive practice with clients. The paper reports on work with students of social work in Germany, which can be described as an attempt to help them to become self‐reflective ethnographers in their own affairs, of their own emergent social work practice. It spells out different phases of a process in which they learn to make their own practice strange. This process consists of developing different competencies in observing, analysing and writing, and requires a setting in which students' written observations and reflections can be shared and discussed by their peers in a critical, egalitarian and supportive manner. The author thinks that such a critical and self‐critical discourse which addresses professional issues in general, as well as the individual student's (or practioner's) experiences and reflections, can have important implications for the collective development of social work and its relationship with other professions.     

An Outcome Evaluation of a Problem-Based Learning Approach With MSW Students

In this article, we report the findings from a study exploring the effects of a problem-based learning (PBL) approach to teaching and learning on learning outcomes for master’s of social work (MSW) students. Students who participated in a PBL pilot project were compared with students who did not participate in 5 outcome areas: social work knowledge, values, and skills; confidence in practice skills; confidence in learning skills; motivation to engage in deep learning and use deep-learning strategies; and satisfaction with their MSW education. PBL and non-PBL approaches were equally effective in helping students learn social work skills, knowledge, and values and in developing learning skills; the non-PBL group reported a significant shift to a more situational approach to their learning.