Burnout and work organization in hospital wards: A cross-validation study

The relationship between nurses' work organization in hospital wards and the level of burnout experienced by them was analysed in two independent and highly comparable samples of nurses. The hypothesis that the greater the number of nurses who are responsible for, or are having contact with, one patient during one work shift, the higher their experienced level of burnout will be, was partially confirmed in one of the two samples. We have attributed the contradictory results to differences in the management of nurses' work organization, and warned against fashionable ideas concerning the ideal type of nurses' work organization in hospital wards.     

Innovation management in context: environment, organization and performance

Several decades of research into innovation management have failed to provide clear and consistent findings or coherent advice to managers. In this paper, I argue that this is because innovation management 'best practice' is contingent on a range of factors, and that we need better characterizations of the technological and market contingencies which affect the opportunity for, and constraints on, innovation. I review research on innovation together with relevant studies from organizational behaviour and strategic management, and develop a model which may help to guide future innovation research on the relationships between environmental contingencies, organization configurations and performance. I identify uncertainty and complexity as the key environmental contingencies that influence organizational structure and management processes for innovation.     

A descriptive study of some organizational-behavior dimensions at work in the Dominican Republic: implications for management development and training

Based in identity theory and the depletion hypothesis in the work-life literature, this study investigated dimensions of the meaning of work and work stress among mid-level managers in the United States, Brazil, and Korea. Findings include a high salience of work as a central life concern but a primacy of family involvement in each country. The importance of religious involvement, leisure activities, and community involvement was rated low. Intrinsic and extrinsic orientations to working were related to increased levels of work stress, but in each country the dimensions of work stress were associated with meaning of work aspects in different combinations and affected different demographic groups in different ways. The theoretical and practical implications of the findings imply the need for a differentiated understanding of the meaning of work dimensions in international settings and the awareness that increased levels of work stress can results from higher levels of work centrality and intrinsic and economic work orientations.     

学习型组织中的"学习主体"类型与案例研究

通过对国际知名的、长盛不衰的学习型组织(摩托罗拉、惠普、通用电气等)深入的案例研究,指出员工是学习型组织中真正的学习主体,并提出了以"自愿式(voluntary)-要求式(required)"、"个人式(individual)-团队式(team)"两个维度所形成的四种"学习主体"类型(即I-V型,T-V型,I-R型,T-R型)及其运作案例.最后提出了影响组织选择这四种不同类型"学习主体"时的相关因素.     

Women at work in workplaces designed for men: Anthropometry and ergonomics

This article considers one of the sources of stress faced by modern working women: that of having to work in environments largely designed for men. It outlines how this problem has arisen, and examines the different ways in which it can be overcome, pointing up some of the main ergonomic issues that should be addressed in the design of work environments and facilities.     

Women at work in workplaces designed for men: Anthropometry and ergonomics

Abstract

This article considers one of the sources of stress faced by modern working women: that of having to work in environments largely designed for men. It outlines how this problem has arisen, and examines the different ways in which it can be overcome, pointing up some of the main ergonomic issues that should be addressed in the design of work environments and facilities.     

The relation of standards and power in management and organization research: Core notions and alternative avenues

This paper explores how management and organization research has shed light on the relation between standards and power. The narrative literature review intersects so far unconnected categorizations from standardization and power literatures to systematically map out the broad knowledge structure of the power-related literature on standardization. As a result, the paper details six power-related notions of standardization. Building on the review, the paper summarizes neglected issues and suggests new avenues for future research. The analysis reveals that research widely tends toward either/or conceptions in terms of the empowering or disempowering dynamics of standardization. To descend from this dichotomous perspective in future research, the paper finally recommends exploring the dialectics of standardization in more detail: first, by analyzing standards as a reflection of existing power structures and contestations; second, by investigating standards as subject to power logics and interests; and third, by scrutinizing standardization as the dynamic interplay of powerlessness and powerfulness.     

Complementary person-supervisor fit: An investigation of supplies-values (S-V) fit,leader-member exchange (LMX) and work outcomes

By applying the supplies-values (S-V) fit approach from the complementary person-environment (P-E) fit literature to the leader-employee perspective, and drawing upon social exchange theory, we examine how fulfillment of different work values is related to Leader-Member Exchange (LMX) and work outcomes. First, polynomial regression analyses combined with response surface analysis of data collected at two time points (N = 316) showed that LMX (Time 2) was higher the more the leader fulfills the employee's work values (Time 1). Second, LMX (Time 2) was higher when leader supplies (Time 1) and employee work values (Time 1) were both high than when both were low. Third, analyses of data from a sub-sample of matched leader-employee dyads (N = 140), showed that LMX (Time 2) played a mediating role on the relation between S-V fit (Time 1) and work outcomes (Time 2). Specifically, we found eight out of 10 relationships between S-V fit (Time 1) and leader-rated task performance and OCB (Time 2) to be fully mediated by LMX (Time 2). LMX (Time 2) partially mediated the relation between S-V fit (Time 1) and job satisfaction (Time 2) as only two out of five relationships were fully mediated.     

Relationship between job control, work pressure and strain: studies in the USA and in The Netherlands

The purpose of this study was to test a model of job control, work pressure and strain in two samples in the USA and in The Netherlands. According to the proposed model, work pressure has a mediating role between job control and worker strain. The present model specifies three types of job control: task or instrumental control, conceptual or resource control, and decision organization control. Task and resource control are assumed to reduce the stressor of work pressure which, in turn, is related to high strain. Organization control is assumed to be positively related to work pressure. The model was tested in two samples : one US sample of 273office employees and one Dutch sample of 958 employees in a variety of jobs. The same measure of job control was used in both samples. Resultspartially confirm the proposed model. As predicted by the proposed model, high task control was related to low work pressure, whereas high organization control was related to high work pressure. The effects of task control and organization control on strain were mediated by work pressure for the measure of anxiety in the US sample and for the measure of stress in the Dutch sample. However, the mediating effect of work pressure was not found for job satisfaction in both samples, for the measure of mood disturbances in the US sample and for the measure of sick days in the Dutch sample. The proposed model is only partially confirmed by the results. These results confirm the importance of differentiating between different dimensions of job control.     

Direct and indirect conflicts at work in China and the US: A cross-cultural comparison

Abstract

Most studies on interpersonal conflict at work have been conducted in Western countries. However, cultural differences may affect how people behave towards each other, and understanding these differences may shed light on how people in culturally dissimilar countries experience stress. Using the Cross-Cultural Interpersonal Conflict Scale (CC-ICS) developed for this research, we assessed both direct (face-to-face) and indirect (negative behaviour behind someone's back) conflict at work in 166 and 204 university employees from China and the United States (US), respectively. Confirmatory factor analyses supported a three-factor structure (direct conflict, indirect conflict engaged in by oneself, and indirect conflict by others) of the CC-ICS in both countries. MANCOVA and Bonferroni-adjusted univariate tests revealed that US employees reported more indirect conflict, both by self and by others against self. Moderated regression analyses showed that country moderated the relations between interpersonal conflict and job strains. Direct conflict played a more important role in predicting US employees’ psychological strains, whereas indirect conflict played a more important role in predicting Chinese employees’ physical symptoms. Hotelling t-tests showed that in China indirect conflict by others was more strongly related to psychological strains than was direct conflict. Thus, employees’ cultural backgrounds appear to be associated with how they express conflict behaviours.     

The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure

There is an extensive private sector literature on organizational change management. However, recent studies have suggested that the specific context of public organizations may have consequences for the management organizational change. This study examines to what extent different change approaches and transformational leadership of direct supervisors contribute to the effective implementation of organizational change in public organizations, and to what extent the bureaucratic structure of public organizations makes the implementation of organizational change s3pecific. The implementation of an organizational change in a Dutch public organization is studied using quantitative methods and techniques. The results indicate that bureaucratic organizations may effectively implement organizational change with both planned and emergent change approaches. The contribution of transformational leadership depends on the type of change approach and organizational structure. Transformational leadership behavior of direct supervisors contributes little to planned processes of change, but is crucial in emergent processes of change in a non-bureaucratic context. Although the literature on change management mostly emphasizes the leadership of senior managers, the leadership role of direct supervisors should not be overlooked during organizational change in public organizations.     

High value manufacturing (HVM) in the UK: case studies and focus group insights

This paper studies the internal mechanisms that allow organisations to become high value manufacturing (HVM). Using a qualitative methodology, three UK manufacturing companies formed in-depth case studies with semi-structured interviews, observations and historical data. The HVM value matrix of Martinez and co-workers is used to categorise each organisation’s value proposition. Wider benchmarking of the three organisations was carried out against a focus group with an additional seven manufacturing organisations. Thus, data from 10 manufacturing organisations are included in this research. The cases follow the ‘customer intimacy’ HVM discipline. The business processes supporting these value propositions were identified. Interestingly, each organisation’s desired value proposition differs from their current one. ‘Technological integrators’ predominantly rely on new product development (NPD) and Strategy processes, whereas ‘Socialisors’ rely predominantly on Strategy and Customer Relationship processes. Companies can use the findings to better understand their current HVM value proposition and, where necessary, plan their transition to a future desired HVM value proposition.     

Contemporary performance measurement and management (PMM) in digital economies

The rate of change in the world is increasing both in scope and magnitude by rapidly developing digital technologies. The challenging problem for performance measurement and management (PMM) in the digital era is twofold: firstly, the constant change in the external environment is compelling PMM to be more dynamic. Secondly, organisations have to deal with different varieties and volumes of data to create competitive advantage. The aim of this paper is to explore how PMM models and practices should be renovated to be resilient and reflect advances in the digital economies. Literature review on the state of the art was conducted covering the issues faced by organisations in the digital economies and their relevance to PMM. A case study was conducted to explore the practitioner perceptions of dealing with the issues faced in digital economies as well as to understand how they are making changes to their PMM. The key findings from the study include: (1) Organisations should refocus their measurement efforts to incorporate evaluation of their performance over a wider network involving various stakeholders. (2) Organisations need to understand how technological developments could create competitive advantage through their strategy and deploy it to relevant positivistic and behavioural measures.     

Changes in the association between job decision latitude and work engagement at different levels of work experience: A 10-year longitudinal study

ABSTRACT

This study set out to explore the effects of accumulating work experience on the association between job decision latitude and its interaction with job demands and work engagement. Our ten-year longitudinal study followed 333 junior physicians in postgraduate training at baseline. We used self-report measures in four assessment waves, and we conducted path analyses to investigate linear and curvilinear regression effects. Results show that high job decision latitude was associated with high work engagement at all levels of work experience, with strongest associations at baseline and after ten years. Only for novices did job decision latitude buffer the negative association between job demands and work engagement. At the stage of high work experience, low levels of job decision latitude were weakly associated with work engagement, whereas with higher levels of job decision latitude, the positive association seemed to strengthen. Our findings indicate that job decision latitude is a key job resource at all stages of work experience, with stronger effects among novices and experts. Organisations’ work design efforts should include job decision latitude to promote work engagement across employees’ different career stages, with consideration to job entrants and experts in order to tailor specific work design solutions.     

The role of sense of coherence in well-being at work: Analysis of main and moderator effects

Abstract

The aim of this cross-sectional study was to investigate the role of the sense of coherence (SOC) as a main effect on well-being and also its possible moderating role in the relationship between work characteristics and well-being in a sample of Finnish technical designers (n = 989). MANOVA/MANCOVA analysis with hierarchical decomposition was used so that the demographic variables (age, occupation gender) were controlled throughout. The results offered strong support for a main effect model of SOC: the stronger the SOC, the lower the level of psychosomatic symptoms and emotional exhaustion. Also, some support for a moderating role of SOC on the relationships between perceived work characteristics and well-being was found. However, these relationships explained only a small proportion of the variance of well-being was found. However, these relationships explained only a small proportion of the variance of well-being indicators. These results showed that the strong SOC subjects seemed to be better protected from the adverse effects of certain work characteristics (e.g. pressure of time). Furthermore, good social relations at work emphasized well-being among subjects with a very weak SOC, whereas these relations matered less in determining well-being outcomes in subjects with a stronger SOC. Finally, some work characteristics seemed to have salutary effects on well-being when accompained by a strong SOC and, on the contrary, pathogenic effects when accompained by a weak SOC.     

The role of sense of coherence in well-being at work: Analysis of main and moderator effects

The aim of this cross-sectional study was to investigate the role of the sense of coherence (SOC) as a main effect on well-being and also its possible moderating role in the relationship between work characteristics and well-being in a sample of Finnish technical designers (n = 989). MANOVA/MANCOVA analysis with hierarchical decomposition was used so that the demographic variables (age, occupation gender) were controlled throughout. The results offered strong support for a main effect model of SOC: the stronger the SOC, the lower the level of psychosomatic symptoms and emotional exhaustion. Also, some support for a moderating role of SOC on the relationships between perceived work characteristics and well-being was found. However, these relationships explained only a small proportion of the variance of well-being was found. However, these relationships explained only a small proportion of the variance of well-being indicators. These results showed that the strong SOC subjects seemed to be better protected from the adverse effects of certain work characteristics (e.g. pressure of time). Furthermore, good social relations at work emphasized well-being among subjects with a very weak SOC, whereas these relations matered less in determining well-being outcomes in subjects with a stronger SOC. Finally, some work characteristics seemed to have salutary effects on well-being when accompained by a strong SOC and, on the contrary, pathogenic effects when accompained by a weak SOC.     

Integrating risk and performance management in quality management systems for the development of complex bespoke systems (CBSs)

Abstract

Risk and performance management are at the core of complex bespoke systems (CBSs). CBSs are developed to customer–specified requirements in terms of structure, functionality and conformance. This article examines how risk and performance management are integrated as essential systems in the successful development of projects across multi-organizational functions in complex bespoke system (CBS) organizations. The article argues for the development of a quality management system that consists of two sub-processes: quality control and quality development. Using three case studies from engineering companies, we provide evidence and insights of the way change control, quality development and quality performance are developed in innovating business solutions.     

基于顾客权益的价值导向型顾客关系管理——理论框架与实证分析

虽然目前有关顾客关系管理的探索正如火如荼,但相关理论与实践却并不乐观.在揭示现有理论与实践误区的基础上,开发出基于顾客权益的价值导向型顾客关系管理理论框架.然后,运用来自中国的实际数据,构建了结构方程模型,验证了顾客价值的关键维度及其对顾客权益的影响机制和影响程度,揭示出关系质量的中介效应.