Mode 2 Management Research

The terminology of mode 2 knowledge production has become increasingly prominent in discussions on the nature and purpose of management research. This paper attempts to move our understanding of this terminology forward, by providing a detailed exposition of the five features of mode 2 knowledge production in the context of management research and by offering an empirical account of a research project conducted in mode 2. The paper relates the established problem–solving management research traditions of action research, cooperative inquiry, grounded theory and clinical method to the conceptual territory of mode 2. It then considers a specific form of knowledge production where all five features of mode 2 appear simultaneously. The paper demonstrates how the terminology of mode 2 might provide a useful basis for dialogue between management researchers from different methodological traditions. Moreover, the paper concludes that the specific form of mode 2 where all five features are present (called here 5mode2) does differ, in both its conduct and the character of its output, from any of the established approaches considered in this paper.     

基于跨案例扎根分析的商业模式结构模型研究

以75个实际企业商业模式成功案例为样本,应用扎根理论的Strauss三阶段编码方法进行跨案例分析,构建商业模式结构模型。以迭代式开放性编码对案例中描述商业模式的变量进行概念化和类属化,依据主轴编码的典范模式将各类属按性质分布于具有因果关系的6个层次,将每个层次的类属性质聚类为具有三级结构的商业模式构件,建立一个包含15个构件和6个层次的二维商业模式结构模型,并以实际企业案例详细说明模型的应用。研究结果表明,构建的模型有效改进了现有商业模式结构研究在构件细化、构件全面性和模型开放性等方面存在的不足,且为解释性模型和形式理论,使模型不仅可以跨情境地应用于商业模式描述、商业模式评估和商业模式创新策略归纳,也为研究更深层次商业模式问题奠定了良好的基础,并对企业创新和改进商业模式提供指导。     

A process model of establishing knowledge management: Insights from a longitudinal field study

This paper contributes to the discussion on how to manage knowledge in organizations. Taking a perspective which acknowledges the importance of, but does not privilege, IT as the decisive element, it reports the results of a study investigating the process of establishing as opposed to conducting knowledge management. Based on a grounded theory approach to the analysis of the empirical data, a model of establishing knowledge management in organizations is developed. The model emphasizes how the organizational members make sense of the action and behavior of management, and how this understanding influences their own perceptions and actions in the process of establishing knowledge management. This leads to an understanding of knowledge management as an autonomous venturing process. The model is then used to suggest an explanation of why establishing knowledge management was not successful in the case which was investigated. Conclusions are provided on how the model can be further exploited for studying and improving the practice of knowledge management.     

Developing a Human‐centred and Science‐based Approach to Design: The Knowledge Management Platform Project

The gap between theory and practice is a persistent problem in management and organization research. In this respect, several scholars have suggested that ‘design’ is an ideal‐typical form of mode 2 knowledge production. Design research develops knowledge in the service of action and problem solving in organizational settings. In this paper, we connect two perspectives on design that can be considered to be largely complementary but have hardly been combined and integrated in practice: science‐based design drawing on design propositions grounded in research and human‐centred design emphasizing an active and systematic participation by users and other stakeholders. An integrated approach that builds on both perspectives is developed and subsequently applied to designing and developing a portal for mapping competencies in an information technology cluster. This project involves creating problem awareness and articulating design propositions as well as developing scenarios of use, experimenting with prototypes, and organizational transformation. As such, this methodology addresses the dual challenge of rigour and relevance by producing both scientific and practical knowledge.     

组织环境对工程项目成本管理影响研究——基于中铁二局的案例分析

工程项目成本管理是施工企业生存发展的关键所在。本文从组织环境这一宽泛的视角,探讨组织内外部环境中对工程项目成本管理产生影响的重要因素。以中铁二局为研究对象,通过实地访谈研究识别企业组织环境对工程项目成本管理的影响因素。本文应用扎根理论,通过对访谈数据逐级编码分析,构建了基于组织结构、控制体系和社会关系等三大支持系统的"3S"理论,从而揭示组织环境对工程项目成本管理的作用机制和对企业成本管理的意义。     

管理学术与实践隔阂:和谐管理的桥梁作用

管理学术与实践各自自我循环的运作模式,使得二者之间存在较大的隔阂。从管理知识的形成与使用视角来看,原因包括两个方面:首先是管理知识的类型,目前学者们认为面向实际问题解决产生的模式2知识比传统学术研究产生的模式1知识更具实践价值,但分析发现模式1与模式2因其优劣互补而分别适应于不同的管理问题;其次是目前实践者对管理知识的消费偏好,据此给出了缩减管理学术与实践隔阂的整体思路及措施.和谐管理理论揭示了如何定位组织中核心问题以及解决问题的双规则机制,将其应用于上述措施,有助于促进管理学术与实践的有效对话。     

The S‐Curve Effect of Lean Implementation

There is currently no theory that explains the pattern of change in a plant's performance as it implements a lean program. Does it improve at a declining, increasing, or constant rate, or in some other pattern? We use empirical data from the implementation of the Volvo Group's lean program worldwide to develop a grounded theory to explain this pattern. We find that the pattern roughly follows an S‐curve shape: as a plant progresses in its implementation of lean production, its operational performance improves slowly first, then grows rapidly, and finally tapers off. The initial stage can be characterized by “exploration”, during which the plant is essentially discovering and experimenting with lean principles, and the later stages by “exploitation”, during which the plant is realizing their benefits. We derive the grounded theory from quantitative internal company data and find additional qualitative support for it from our visits to 45 Volvo plants on 5 continents and 210 interviews with employees in these plants and Volvo headquarters. The S‐shape pattern has important implications. Practitioners must assess a plant's maturity in lean implementation and adjust their targets, action plans, and expectations accordingly. Scholars must take the position of the plant on the S‐curve into consideration when they analyze the impact of lean programs.     

Sensemaking in crisis situations: Drawing insights from epic war novels

Soldiers operate under conditions of extreme uncertainty and danger, in which sensemaking is both crucial and challenging. A grounded theory analysis of four epic war novels by veterans (Tolstoy, Remarque, Heller, O’Brien) provides insights into soldiers' sensemaking in combat. The findings are of theoretical and methodological relevance. Theoretically, this article contributes to sensemaking theory by identifying alternative sensemaking pathways besides the traditional enactment-selection-retention model. Additionally, while existing literature suggests that sensemaking failures result in organizational breakdown, this study shows that personnel may continue to do their work in the (fictional) belief that other organizational members can still make sense of the situation. Finally, methodologically, this article introduces grounded theory as a systematic approach to analyzing novels in contrast to current heterogeneous uses of literary fiction in organization and management studies.     

Addressing Nonlinearity in the Exposure-Response Relationship for a Genotoxic Carcinogen: Cancer Potency Estimates for Ethylene Oxide

Ethylene oxide (EO) has been identified as a carcinogen in laboratory animals. Although the precise mechanism of action is not known, tumors in animals exposed to EO are presumed to result from its genotoxicity. The overall weight of evidence for carcinogenicity from a large body of epidemiological data in the published literature remains limited. There is some evidence for an association between EO exposure and lympho/hematopoietic cancer mortality. Of these cancers, the evidence provided by two large cohorts with the longest follow-up is most consistent for leukemia. Together with what is known about human leukemia and EO at the molecular level, there is a body of evidence that supports a plausible mode of action for EO as a potential leukemogen. Based on a consideration of the mode of action, the events leading from EO exposure to the development of leukemia (and therefore risk) are expected to be proportional to the square of the dose. In support of this hypothesis, a quadratic dose-response model provided the best overall fit to the epidemiology data in the range of observation. Cancer dose-response assessments based on human and animal data are presented using three different assumptions for extrapolating to low doses: (1) risk is linearly proportionate to dose; (2) there is no appreciable risk at low doses (margin-of-exposure or reference dose approach); and (3) risk below the point of departure continues to be proportionate to the square of the dose. The weight of evidence for EO supports the use of a nonlinear assessment. Therefore, exposures to concentrations below 37 microg/m3 are not likely to pose an appreciable risk of leukemia in human populations. However, if quantitative estimates of risk at low doses are desired and the mode of action for EO is considered, these risks are best quantified using the quadratic estimates of cancer potency, which are approximately 3.2- to 32-fold lower, using alternative points of departure, than the linear estimates of cancer potency for EO. An approach is described for linking the selection of an appropriate point of departure to the confidence in the proposed mode of action. Despite high confidence in the proposed mode of action, a small linear component for the dose-response relationship at low concentrations cannot be ruled out conclusively. Accordingly, a unit risk value of 4.5 x 10(-8) (microg/m3)(-1) was derived for EO, with a range of unit risk values of 1.4 x 10(-8) to 1.4 x 10(-7) (microg/m3)(-1) reflecting the uncertainty associated with a theoretical linear term at low concentrations.     

Action Research for Management Research

Action research has become increasingly prominent among management researchers as an espoused paradigm used to justify the validity of a range of research outputs. In this paper we introduce and discuss 12 contentions which, we argue, justify an action research project as quality research. The contentions are presented through a discussion of a number of important issues: generality and theory generation, the type of theory development appropriate to action research, the pragmatic focus of action research, designing action research and validity of action research.     

Knowledge retention in ERP implementations: the context of UK SMEs

Abstract

Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in small and medium-sized enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adopts a grounded theory approach with cases based on 12 ERP implementations in UK SMEs. We analyze our data using thematic analysis. The findings reveal specific elements that support the k-retention of ERP package knowledge and business process knowledge. These elements are: k-retention tools, documentation, human capital and the understanding of k-retention challenges. In addition to insights from these aspects, our study reveals two additional factors (project management and organizational culture) that influence ERP package k-retention and business process k-retention. Based on these findings, we develop an ERP k-retention (EKR) framework that can be utilized by SMEs which are considering implementing ERP systems, to facilitate knowledge retention during implementation.     

有关品牌文化内涵及影响因素的探索性研究

随着商品经济的发展和市场竞争的日益激烈,品牌文化的建设已经成为一个品牌成功的关键.本研究基于扎根理论对品牌文化的概念模型进行了探索性研究.通过文献分析和质的研究(32个深度访谈、四组焦点团体访谈)相结合的方法,本研究认为品牌文化包括企业文化、产品与服务、品牌个性和理念以及品牌归属四个维度.品牌文化以企业文化为基础,以产品和服务为载体,通过理念、个性、声誉等品牌精神的塑造,最终使得用户对品牌产生归属感.在这一过程中,品牌文化的形成受到企业营销手段、社会潮流和消费者的共同影响.本研究为品牌文化的定量研究打下了坚实的基础,对品牌研究和营销实践都具有重要意义.     

Disaster Management from a POM Perspective: Mapping a New Domain

We have reviewed disaster management research papers published in major operations management, management science, operations research, supply chain management and transportation/logistics journals. In reviewing these studies, our objective is to assess and present the macro level “architectural blue print” of disaster management research with the hope that it will attract new researchers and motivate established researchers to contribute to this important field. The secondary objective is to bring this disaster research to the attention of disaster administrators so that disasters are managed more efficiently and more effectively. We have mapped the disaster management research on the following five attributes of a disaster: (1) Disaster Management Function (decision‐making process, prevention and mitigation, evacuation, humanitarian logistics, casualty management, and recovery and restoration), (2) Time of Disaster (before, during and after), (3) Type of Disaster (accidents, earthquakes, floods, hurricanes, landslides, terrorism and wildfires etc.), (4) Data Type (Field and Archival data, Real data and Hypothetical data), and (5) Data Analysis Technique (bidding models, decision analysis, expert systems, fuzzy system analysis, game theory, heuristics, mathematical programming, network flow models, queueing theory, simulation and statistical analysis). We have done cross tabulations of data among these five parameters to gain greater insights into disaster research. Recommendations for future research are provided.     

Modes of technological leapfrogging: Five case studies from China

This paper examines the current literature on management of technology (MOT) and stresses the importance of keeping up with the speed of the technological change and the emerging new global paradigms of the business environment. The focus is on the concept and mode of technological leapfrogging, which is an important element of the technology strategy of firms. Based upon the principles of MOT, nine propositions grounded on document-analysis and case study are proposed. Five typical cases of technological catching-up have been selected to illustrate the mode of technological leapfrogging to validate our work. All the case examples have taken place in China. We established “technological leapfrogging” through the analysis of technological innovation theory, and the study of individual and comparative cases, as well as model matching and competitive test of the nine propositions.     

Harnessing big data for a multifunctional theory of the firm

This paper explores the potential of big data, such as those compiled by the Google Books project, to inform the dominant theories of the firm that tend to be grounded on strong assumptions about the capitalist nature of the modern society. Combining the novel methodologies of the digital age with Niklas Luhmann's theory of functional differentiation, we draw on big data-driven abductive reasoning to redirect the attention of management scholars away from the dominant contract-based and competence theories of capitalist firms toward organizations navigating the regime of functional differentiation, which is marked by contingent and historically evolving prominence of individual function systems. We conclude that this navigation requires appropriate strategic management tools which are no longer primarily geared to the economic function system but rather entail a radical reconfiguration of the firm as a multifunctional organization.     

Making the locational choice: A case approach to the development of a theory of offshore outsourcing and internationalization

Offshore outsourcing is one of the most sustained management strategies of the 21st century, and researchers are paying attention to this contemporary, yet complex and controversial phenomenon. Despite the increasing amount of research, from the theoretical and managerial perspectives several important aspects remain inconclusive. The focus in this article is on theory development in two complex areas. The first concerns the location, the idea being to identify the factors that influence the final decision, in which ownership is not the mode of control. Secondly, the aim is to explore whether offshore outsourcing facilitates international expansion. Through a process of theoretical rationalization and inductive case analysis propositions are arrived at according to which non-locational factors most heavily impact the firm's decision to outsource offshore and its subsequent internationalization. The results indicate that this subsequent internationalization may be a by-product of offshore outsourcing, or it may be an intentional strategy. The article thus adds new aspects to the existing theory on outsourcing decision-making, which forms the basis of an emergent theory for future academic research.     

Theory Development in Operations Management: Extending the Frontiers of a Mature Discipline via Qualitative Research

This invited paper discusses theory development in operations management. Many stellar researchers have made excellent contributions to theory development in our field. Operations management is a maturing discipline. Recently, theory driven empirical research has become common in top‐tier journals in our field. Impelled by this trend and due to the path dependency of research, in general, researchers have examined operations phenomena using theories from management and organizational science. How do we extend the frontiers of knowledge in our maturing discipline? How do we develop theories within the field of operations management? In examining some of the seminal ideas that have shaped our field, a common characteristic is that they relied on observational studies and conceptual reasoning. Is it time for us to stress the usefulness of qualitative research methods in our field? Could this lead to an intellectual renewal in our field and extend the frontier of a maturing discipline? This paper explores these questions and advances the notion that qualitative analysis needs to be emphasized more than it has been in recent past. This paper is meant to provoke discussion among empirical researchers in operations management.     

System Dynamics as a Structural Theory in Operations Management

The purpose of the paper is to demonstrate the usefulness of (1) system dynamics as a structural theory for operations management and (2) system dynamics models as content theories in operations management. The key findings are that, although feedback loops, accumulation processes, and delays exist and are widespread in operations management, often these phenomena are ignored completely or not considered appropriately. Hence, it is reasoned why system dynamics is well suited as an approach for many operations management studies, and it is shown how system dynamics theory can be used to explain, analyze, and understand such phenomena in operations management. The discussion is based on a literature review and on conceptual considerations, with examples of operations management studies based on system dynamics. Implications of using this theory include the necessary re‐framing of some operations management issues and the extension of empirical studies by dynamic modeling and simulation. The value of the paper lies in the conceptualization of the link between system dynamics and operations management, which is discussed on the level of theory.