员工的满意度不容忽视

员工在工作过程中,往往存在两种不同的心理感受,即满意与不满意。员工满意是员工对工作过程中的各种因素进行综合评估后的一种认可态度的反映,而员工的不满意则是其对组织不认可的态度反映。员工对组织及其工作满意是员工忠诚组织的前提与基础,而员工对     

员工满意度文献综述

随着知识经济的发展,人力资源的重要性不断被提升到新的高度。如何提高员工满意度,使员工能高效率地将自身知识技能转化为生产力,已成为学者们不断关注、研究的问题。本文将国内外学者对员工满意度的研究加以分析和提炼,梳理研究的脉络,为进一步的深入研究做准备工作。     

提高员工满意度的路径选择

有人勾画出这样一个三层金字塔来解释企业获利的基础来自于员工满意度：从下至上依次为员工满意度．客户满意度和企业赢利。哈佛大学的一项调查研究也表明：员工满意度每提高3个百分点，顾客满意度就提高5个百分点，而利润可增加25％-85％。如何提高企业员工的满意度呢？从人的本性上说，员工的需求是无法完全满足的，若是一味无原则地满足，企业最后肯定是要被牵着鼻子走，既被动又无助于企业的正常发展。但如果通过一些方法、技巧以及沟通，企业与员工是可以在需求与满意上达到相互的平衡点的。     

基于员工满意度的绩效提升

在人力资源管理中,人们经常提到“员工的工作满意度”问题。而员工满意度也为越来越多的企业所重视,员工满意度是衡量企业的人力资源管理是否以人为本的一个重要指标。因此,调查和不断提高员工满意度是企业追求组织绩效最大化和人力资本节省的一个重要课题。     

当务之急:员工满意度调查

发言专家: 北京外企太和企业管理顾问有限公司高级顾问 侯继连 Q:新联想应该用什么样的思路解决并购后的薪酬整合问题? A:薪酬问题首先是地域问题.合并后的IBM与联想面对的是同一个人才市场(不论国内还是国际),薪酬制度与薪酬水平的差距是存在的.解决这一问题的思路包括四个环节.首先,整合后必然带来业务和流程的重组,继而是对部门和职位的重新设定与梳理,下一步是平衡员工的职责和绩效,最后才是薪酬的平衡与整合的具体工作.     

提高员工满意度的路径选择

有人勾画出这样一个三层金字塔来解释企业获利的基础来自于员工满意度:从下至上依次为员工满意度、客户满意度和企业赢利。哈佛大学的一项调查研究也表明:员工满意度每提高3个百分点,顾客满意度就提高5个百分点,而利润可增加25%-85%。如何提高企业员工的满意度呢?从人的本性上说,员工的需求是无法完全满足的,若是一味无原     

企业信息化建设不容忽视员工的信息素质

21世纪是一个信息化的社会,我国企业积极开展信息化建设,以期提高经济效益和提升竞争能力,然而多数企业不得不面对信息化建设失败的现实。其原因在于企业员工的信息素质太低,不适应信息化建设及其带来的企业变革的要求。因此,探讨企业员工的信息素质与企业信息化的关系及其信息素质的提高途径,对我国企业的生存与发展具有极为重要的意义。     

经济放缓下的员工满意度调研

优秀的企业之所以成功，在于企业的管理者们不同于常人的眼光与独到的判断，在于他们善于创造机遇和把握机遇，即使是在目前饱受金融危机影响的环境下，很多管理者认为这是盘点的最佳时机，是获取收益的良机。那么，对于众多同样受危机之苦的企业而言，良机又在何处？     

时刻莫忘珍惜土地

土地,被卡尔·马克思称之为"一切生产和一切存在的源泉".也就是人们通常所说,土地是人类赖以生存的物质基础,是不可再生的宝贵资源和重要资产,是人类一切活动和社会经济发展的载体.     

Using clinical signs of neglect to identify elder neglect cases

Elder neglect is the one of the most pervasive forms of mistreatment, and often the only place outside of the individual’s residence to identify and assist neglected individuals is in a medical setting. However, elder neglect cases treated in hospitals do not present with a single diagnosis or clinical sign, but rather involve a complex constellation of clinical signs. Currently, there is a lack of comprehensive guidelines on which clinical signs to use in screening tools for neglect among patients treated in hospitals. Using the DELPHI method, a group of experts developed and tested a scale to be used as a pre-screener that conceptually could be integrated into electronic health record systems so that it could identify potential neglect cases in an automated manner. By applying the scale as a pre-screener for neglect, the tool would reduce the pool of at-risk patients who would benefit from in-depth screening for elder neglect by 95%.     

Fatal child neglect

This study examined the circumstances associated with fatal child neglect in one state to differentiate fatal child neglect from fatal physical abuse and from other types of neglect that are not life-threatening. The typical neglect fatality was a male child, younger than three, living with his mother and two or three siblings. The fatalities from physical abuse were characterized by deliberate, hostile acts on the part of a caregiver, but in the vast majority of fatalities from neglect, a caregiver was simply not there at a critical moment.     

Elder abuse and neglect

Elder abuse and neglect is a critical health care issue that must be brought to the attention of health care providers and older adults' family members. Adults older than 65 who live at home or in long-term care facilities may be at risk for abuse. Nurses should be aware of the causes, screening questions, symptoms of abuse, and resources in the community. Armed with information and a better understanding about the issue, nurses can minimize the devastating effects of abuse on older adults and their families.     

Emotional harm and neglect: the legal response

This paper reports on a study of the extent to which child protection applications brought to the Melbourne Children's Court in Victoria, Australia, were based on emotional/psychological harm or neglect of a child and what factors were presented as evidence of harm or neglect. The study examined records of 208 court‐ordered pre‐trial conferences heard in the court between February and July 2002. What was found was that, although cases involving emotional abuse have increased in terms of child protection applications, they remain cases that are difficult to decide. While in 1998/9 emotional harm was a ground in 25.7% of child protection matters completed in the Family Division of the Children's Court of Victoria, legal decision‐makers are reluctant to make a finding of child abuse in these cases because there is less accuracy in the determination of emotional harm and negligible legal criteria available to guide decision‐making. Copyright © 2006 John Wiley & Sons, Ltd.     

Food neglect and maltreatment re-report

This study examines the time to re-report following the close of a maltreatment investigation for cases involving food neglect. Data on families of children 0 to 17 involved in Child Protective Services (CPS) investigations from a merger of the 2010 cohort of the National Survey of Child and Adolescent Well-Being (NSCAW II) and the National Child Abuse and Neglect Data System (NCANDS) were used (n = 3580). More than half of the families had a history of CPS involvement, a third received CPS services, and one-in-ten families had their child place in out-of-home care following an investigation. After controlling for other types of maltreatment allegations and multiple covariates, families investigated for food neglect had a greater chance of being re-reported for a subsequent CPS investigations in a shorter length of time than families without an allegation of food neglect. While only a small percentage of families had a food neglect allegation, problems adequately feeding a child - whether due to severe poverty, inattentiveness, or abusive negligence - placed a family at a higher risk of a future CPS investigation.     

Child neglect: practitioners' perspectives

The research described here is an exploratory study of child neglect which focuses on practitioners' perspectives. The study was conducted in two stages. The first stage was a practitioner workshop from which data were obtained about perceptions of neglect. The second stage consisted of a sample survey of 20 cases registered in the category of neglect. Key workers of these cases were interviewed using semi-structured interview schedules based on material derived from the workshop. Major findings are that neglect is multifactorial and long term. Factors relating to parents/caregivers emerge as being integral to the way practitioners define neglect. Emotional/relational factors are seen to be central to practitioners' understandings of how children come to be neglected and the association between deprivation and neglect is underlined. © 1998 John Wiley & Sons, Ltd.     

The rediscovery of child neglect

The article is a discussion of the construction of child neglect in a child and family social work team in the UK, based on ethnographic research in the social work office. Two influential and contrasting professional discourses on neglect are identified, and it is suggested that the dominant construction of neglect in the team studied is maternal failure to adequately service children's bodies. This construction is discussed in relation to some relevant theoretical insights and in the context of trends in contemporary child protection work.