Discrepancy Between Korean Government and Corporate Practitioners Regarding Professional Standards in Public Relations: A Co-Orientation Approach

This study examines the perceptional accuracy and the extent of the discrepancy between the professional standards of government and corporate public relations practitioners. Using a co-orientation approach in a national survey of randomly selected public relations professionals in Korea, it also measured practitioners' own attitudes as well as responses to questions about the attitudes of their peers concerning professional standards.

The results of this study suggest the influence of cultural perspectives. First, gender inequality in the relationship hierarchy has been largely eliminated but there is still no social and occupational consensus in the Korean public relations field. Second, the personal influence model and the behavior of gao guanxi (personal relations) still operate in the public relations of government systems, which have paternal authoritarian cultures. Government practitioners, nevertheless, feel strongly about the importance of social scientific research in their field and desire closer relationships with their communities and publics.     

Institutionalizing Public Relations: An International Multiple-Case Study

This research predicts and supports a model of potentially ascending cultural competence beginning with public relations practitioners' preparation for international assignments, leading to assignment-seeking behavior, success, and satisfaction in those assignments, leading to consequently increased cross-cultural competence. Results indicate that academic and professional preparation for international assignments among U.S. practitioners is limited, but that preparation correlates positively with success and satisfaction in international assignments.     

The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector

We argue that the existing public relations and communication models do not adequately account for the unique environmental characteristics of the public sector. By reviewing the public sector environment literature, we identify 8 attributes that affect government public relations: politics, focus on serving the public, legal constraints, extreme media and public scrutiny, lack of managerial support for public relations practitioners, poor public perception of government communication, lagging professional development, and federalism. We then review 5 existing public relations models, arguing that none of these models fully incorporates the unique environmental characteristics of the public sector. We conclude by proposing a new model: the government communication decision wheel.     

Exploding the Myth of the Symmetrical/Asymmetrical Dichotomy: Public Relations Models in the New South Africa

An empirical study of practitioners in the newSouth Africa found no evidence that respondents grouped public relations practices according to principles of symmetry or asymmetry, thus rejecting the notion of symmetry as a normative public relations approach in international settings. Instead, South African practitioners developed their ownculture-specific models of practice basedonthe economic, social, and political realities of their country. These included the conflict-based Western Dialogic model rooted in dissensus, the Activist model promoting change in organizations, theUbuntu model favoring harmony and reconciliation in theworkplace, and the Oral Communication model focusing on the use of oral media in the communication process. Practitioners' demographic characteristics did not influence their use of public relations models, most probably because of the similarity of their public relations education, which seemed to emphasize a focus on the characteristics of an organization's publics in the communication process rather than on practitioners' individual propensities.     

Are ‘journalists’ own problems’ aggravating their hostility toward public relations?—A study of Korean journalists

Journalists’ own job problems have been found to be detrimental to media recognition of public relations: journalists vent frustration from their worsening job conditions at public relations practitioners. This outlook of occupational psyche casts a shadow over the bright prospect for media recognition of the profession. Journalists’ problems operate outside media relations, thus beyond direct attempts of public relations practitioners at media recognition via enhancing professionalism in their practices. There have been, however, only a few qualitative studies on this significant issue, all pointing to journalists’ occupational psyche running against media recognition. The purpose of this study is to determine quantitatively whether journalists’ own job satisfaction and their envy of public relations practitioners lead to their negative attitude. A survey of 128 Korean off-line journalists was conducted, and its results suggested that occupational psyche has little influence on media attitude—contrary to the findings of previous qualitative studies. For future study, this paper issues a call for cross-country, comparative research on the subject of journalists’ occupational psyche.     

Ethical conflict and job satisfaction of public relations practitioners

This study attempted to explore the linkage between ethical conflict and job satisfaction, causes of ethical conflicts, and consequences of job dissatisfaction of public relations practitioners. The findings show that many practitioners confirmed the existence of ethical conflict in their workplace and suggest that ethical challenges are largely triggered by top management's ethical standard. Although practitioners resolved conflicts by leaving their companies, they also recognized the hope in resolving the ethical challenges that they had faced. Participants emphasized the importance of an open communication environment, the support of internal stakeholders, and a high professional standard.     

Communicating Public Relations Research

In this article, I report a study on the extent and nature of research in the public relations industry. I begin with a document analysis of all campaigns submitted to a national industry awards in 1991 and 1992 and then investigate the research experience of public relations practitioners by using interviews with a sample of award-winning practitioners. The discussion provides insights into attitudes toward research. The implications of the study are useful for assessing the development of the profession, the issues facing practitioners in competing for resources, and the usefulness of initial and continuing public relations education. Critical theory is used to examine the way individuals conceptualize their research activity and focus on the importance of the language used by practitioners to describe their data-gathering processes, its significance for understanding and rewarding public relations contributions to organizational effectiveness, and its relevance for communicating across disciplines.     

A Bibliometric Analysis of Public Relations Research

From time to time, scholars in an academic or professional discipline need to assess the quality and stature of their field. Studies of citation patterns in journals—of who cites whom and of the nature of the citations—offer a method for taking stock of a discipline. This article reports the results of the first citation study of public relations. The results show that public relations has matured greatly as a discipline over the 15-year period studied. In articles published early in the period, most citations were to other fields, especially to the social sciences. In more recent articles, public relations scholars cite each other more often—showing that the discipline is coalescing around its own body of knowledge. We conclude that public relations developed a literature that is not only voluminous but also relevant during this period. The study also shows that public relations has become a scholarly discipline as well as a professional one. There was a dramatic increase in the relative number of educator-authors, and a relative decrease in the number of practitioners, contributing to the scholarly public relations literature over the 15-year period examined in this study.     

Barriers to Public Relations Program Research

A mail survey (n = 300) of public relations practitioners assessed role orientations, research orientations, and perceived barriers to performing public relations research. The data showed 2 distinct but correlated groups of practitioner orientations (managers and technicians) and 2 orthogonal groups of research orientations (source orientation and receiver orientation). Budget was considered more of a constraint for management-oriented practitioners, with time and training more of a problem for technician-oriented practitioners. Supervisor interest and training were motivators to research for those with a management orientation. Client interest had no positive or negative associations with the perceived ability to perform public relations research. The results suggest that management-oriented practitioners appreciate the need for receiver-oriented data but may not communicate its value effectively when budgeting decisions are made. Technician-oriented practitioners, meanwhile, appear aware of the limitations of source-oriented practices but need further training to enable them to change operating styles.     

Exploring the Connection Between Organizational Identity and Public Relations Behaviors: How Symmetry Trumps Conservation in Engendering Organizational Identification

One way for organizations to survive in the increasingly complex and competitive world may be to maintain or “conserve” a strong organizational identity, which often is expressed in organizational mission statements. Framed by literature in business communication, university development, and public relations behaviors (formerly public relations models), this article explores how organizations may use public relations behaviors to create, maintain, and strengthen their identities. Findings indicated that, in the effort to engender stakeholder identification with their organizations, public relations practitioners are better served attempting to do so using symmetrical communication, as opposed to conserving communication.     

Case Studies as Narrative Accounts of Public Relations Practice

This article offers a narrative analysis of competition case studies, a genre of public relations discourse. The aim is to examine the representation of public relations expertise produced by practitioners in cooperation with a professional association. Using narrative concepts such as character, narrative function, plot, point of view, and time, the analysis identifies ways in which the actual experience of practice is narratively transformed, and reflects on the reasons behind this transformation. Findings are presented under 3 main headings: professional work, narrative transformations, and professional legitimacy; and they highlight the interplay of individual experience and professional group aims.     

The Impact of Superior-Subordinate Gender on the Career Advancement of Public Relations Practitioners

Mentoring relationships may affect career advancement opportunities for public relations practitioners, which in turn may impact role enactment and professional growth of practitioners. A cross-sectional survey was conducted to measure differential treatment of men and women in public relations with regard to mentoring and to assess the impact of mentoring on the career advancement of both groups. Findings indicate that subordinates and superiors of the same sex tend to have a more active and intense mentoring relationship than mixed-sex pairings. Female supervisors in public relations offer more active and intense mentoring to their subordinates than do male supervisors. Paradoxically, superior mentoring by female superiors yields fewer career advancement opportunities for their subordinates. Male supervisors seem more effective than female supervisors in providing subordinates career advancement. Practitioners with male mentors, regardless of gender, tend to have greater access to management advancement and have more opportunities to enact the manager role.     

Exploratory Study of Public Relations Roles in Zimbabwe

This exploratory study examined the practice of public relations in Zimbabwe by surveying and understanding public relations roles typically practiced by Zimbabwean PR practitioners. Through the lens of systems theory, the research investigated whether the practiced public relations roles allow organizations to perform all three boundary spanning functions such as output, throughput, and input. The results confirmed prior theoretically and empirically derived typology of roles (technician, manager, strategist) from the African continent. However, the observed structures of public relations roles deviate from previous findings, indicating that Zimbabwean PR practitioners' professional roles may differ from those in neighboring countries.     

A Comparative Analysis of International Public Relations: Identification and Interpretation of Similarities and Differences Between Professionalization in Austria,Norway, and the United States

This research addresses the need to understand how culture affects public relations. Practitioners from three different cultures Austrian, Norwegian, and American—are compared in terms of professional orientation, fulfillment, and practitioner roles. Austrian practitioners reported a stronger professional fulfillment than their Norwegian and American counterparts. Other differences and similarities are identified and explained using culture-specific, work-related values. For example, strong professional fulfillment in Austria is viewed as a function of the value this culture places upon training and education. Those engaged in international public relations must consider such differences and similarities when choosing between standardized (globalization) and customized (localization) communication strategies.     

The Influence of Gender Composition in Powerful Positions on Public Relations Practitioners' Gender-Related Perceptions

Against the background of the high feminization of the German agency sector, this article investigates 2 specific factors that help explain women's careers in public relations agencies: gender stereotypes and the organizational context. We present parts of a recent German explorative study: Long interviews were conducted with 13 female public relations experts to explain their view on women's situation in public relations in general and to describe their own careers. Findings reveal the evolution of a “PR bunny” stereotype that adds a negative touch to the female image as “natural born communicators.” Furthermore, our results support the argument that women seem to prefer (a) the organizational culture of public relations agencies, (b) agency-specific job tasks, and (c) agency-specific work processes. Possible consequences for practitioners and the profession are discussed.     

An Intercultural Competence Model of Strategic Public Relations Management in the Peru Mining Industry Context

This study develops and tests an intercultural competence model of strategic public relations management in the Peruvian mining industry. The model proposes that public relations practitioners' trait-level intercultural competence (empathy, open-mindedness, and flexibility) affect their perceptual-level competence (anxiety and uncertainty management), which in turn influence their behavioral-level competence (public relations practices) and the consequent relational quality with the publics. Structural equal modeling was used to analyze the data from 90 practitioners with rich intercultural public relations experiences. Results indicated that trait competence components worked differently in reducing practitioners' uncertainty and anxiety. Such distress reduction enhanced the use of symmetrical and two-way public relations. Finally, symmetrical public relations and lowered anxiety increased practitioners' perceptions of trust and control mutuality in the relationships their organizations had with the publics. The model's theoretical and practical implications are discussed.     

Practitioner Roles,Public Relations Education,and Professional Socialization: An Exploratory Study

This study builds on the body of literature about public relations practitioner roles by examining the relationship of workplace socialization and formal public relations education to idealized practitioner roles. Data come from an exploratory survey of public relations students and practitioners. As in several previous studies, two main practitioner roles were identified, corresponding to the communication manager and communication technician roles. Formal public relations education was associated with the manager role type, but professional socialization in the workplace was not.     

Diversity Issues and Public Relations

Perceptions of diversity issues and implications for public relations were explored within the theoretical framework of organizational culture and requisite variety. Qualitative interviews with 28 practitioners and 5 executives revealed a continuum that ranged from organizations with no commitment to those with a fully integrated diversity strategy. Examples of effective diversity management illustrated the connection between diversity and the strategic management of public relations. We discuss the findings in relation to diversity integration and propose that a final stage not mentioned by participants--diversity as social responsibility--may represent the juncture where public relations and diversity are linked most meaningfully.     

Grounding Twenty-first-Century Public Relations Praxis in Aristotelian Ethos

ABSTRACT

By grounding public relations praxis in Aristotelian ethos, practitioners can function as liaison officers with balanced perspectives, capable of co-creating meaning with both client organizations and their publics between whom experts are hired to facilitate mutually beneficial relationships. This approach locates persuasion at the nexus of speaker ethos in the public relations process. It allows practitioners to balance their commitment to the ethics of their profession with loyalty to clients, while empowering audiences (organizations and their publics) to function as the final arbiters of any courses of action proposed to them. Moreover, because the approach enables practitioners, based on their credible ethos, to participate in organizational decision-making, it has the potential to transfer their ethical worldview to client organizations. Ultimately, the central theoretical contribution of this essay is an alternative approach to public relations praxis founded on an analysis of Aristotle’s notion of phronesis, arête, and eunoia.     

Reevaluating Public Relations Information Subsidies: Market-Driven Journalism and Agenda-Building Theory and Practice

Public relations practitioners provide information subsidies to the media on behalf of their clients to influence the media agenda and potentially affect public opinion. McManus (1994) stated that news media are using more public relations information subsidies to contain costs and increase profits. Through in-depth interviews and a nationwide survey, this study of editors' perceptions of the phenomenon suggests that increasing economic constraints have led to an increased use of public relations materials only in specific instances that often do not support the agenda-building goals of the sponsoring organizations.