Cognitive communication competence within public relations practitioners: Examining gender differences between technicians and managers

This study examines gender differences within public relations practitioners. Of specific interest was the role that cognitive communication competence played within public relations managers and public relations technicians. Public relations practitioners completed a questionnaire that included the Duran and Spitzberg's [Duran, R. L., & Spitzberg, B. H. (1995). Toward the development and validation of a measure of cognitive communication competence. Communication Quarterly, 43(3), 259–275] Cognitive Communication Competence Scale. Participants self-identified whether they were a technician or a manager. Results showed that male public relations managers had significantly higher cognitive communication competence than male public relations technicians. However, the hypothesis that female public relations managers would have higher cognitive communication competence than female public relations technicians was not supported. Also, this study found no significant gender differences with levels of cognitive communication competence. However, female technicians have significantly higher cognitive communication competence than male technicians.     

Toward a normative social media theory for public relations

Social media might represent the greatest social innovation/revolution in the history of communication, fundamentally altering how humans communicate, and the practice of public relations, journalism, advertising, marketing, and business. Dozens of theories and concepts including dialogue, engagement, identification, social presence, uses and gratifications, conversational human voice, and many others inform social media. However, what has commonly taken place in social media contexts and public relations has been the importation and application of other theories and concepts, rather than exploring and clarifying the unique features and capabilities of social media per se. This essay argues that social media represent a new communication paradigm, and this essay takes up the challenge of building social media theory for public relations by identifying features of social media that have emerged from existing research as fundamental to understanding social media, and eventually developing a theory(s) of social media for public relations.     

Social movements and public relations in the early twentieth century: How one group used public relations to curtail venereal disease rates

ABSTRACT

A case study of the American Social Hygiene Association (ASHA) campaign to craft a national vision for social health showed that the group used public relations-like strategies to, as one of their officials said, “crystallize public opinion” years before Edward Bernays wrote a book of the same title. Although these efforts might not have been labeled public relations at the time, this study introduces some precedents of contemporary public relations. In this study, social activism offered a more robust approach to addressing an issue than using media relations alone could do. ASHA members used communication strategies such as segmenting audiences, utilizing events to reach appropriate audiences, using visual media, and creating house organs to arouse public sentiment, influence attitudes, and promote desired behavior.

This case study expands public relations history theory by examining why ASHA members practiced public relations as they did. In this case, ASHA used persuasive communication to pierce the veil of silence around venereal disease to craft a national vision for social hygiene and legitimize the group as the major voice on this topic. Lessons from this case can illustrate how public relations can be conducted more effectively, especially in relation to social movements.     

Moving forward the dialogic theory of public relations: Concepts,methods and applications of organization-public dialogue

Advanced information and communication technologies and social media (Web 2.0) have significantly shaped every aspect of contemporary society since Kent and Taylor’s (1998) proposal of dialogic principles, which later evolved into dialogic theory of public relations. It is now time to move the theory forward. The special section aims to advance the dialogic theory of public relations by reviewing the scholarship in organization-public dialogue to pinpoint critical issues for its development and introducing studies that take the dialogue approach to examine a range of public relations practices in China. In this introduction, we first identify critical issues to be addressed for the development of the dialogic theory of public relations and then introduce the articles included in the section. We conclude by proposing research directions for the theoretical and practical development of the dialogic approach to public relations.     

Exploring public relations in Croatia through relational communication and media richness theories

This article examines the practice of public relations in Croatia through the theories of relational communication and media richness. The findings suggest that the Croatian model of public relations is a mix of traditional media relations and personal influence. Croatian public relations is characterized by a heavy reliance on personal invitations, telephone contacts, and other relational methods for conducting and evaluating public relations. This preference for richer media tactics has implications for public relations practice and theory building.     

Editors’ letter: New research and opportunities in public relations and visual communication

We are proud to present four articles exploring the intersections of public relations and visual communication as a way to move both fields forward, together and separately. The articles focus on health communication, crisis communication, social media, and corporate social responsibility, and the editors end with concrete suggestions for future research, including expanding theory and methodological applications.     

Overcoming Ethnocentrism: The Role of Identity in Contingent Practice of International Public Relations

Based on literature from the contingency theory of public relations and psychocultural conflict theory, this study explored how multinational corporations (MNCs) are practicing public relations in Korea, and what contingency factors impact MNCs' stances in conflict situations. Interviews of leaders in public relations agencies whose major clients are MNCs found that "fear factor" plays a critical role in MNCs taking more accommodative stances in conflict situations. MNCs tend to move toward accommodative stances based on their fear of Korean media and local culture, regardless of the presence of 2-way symmetrical communications with publics. More specifically, accommodation seemed to be enacted through 1-way communication (i.e., local publics' claims) and MNCs' fear of media, local culture, or publics. This finding implies the following: First, 1-way communication may not always result in advocacy as is claimed in Western cultures, but may actually lead to accommodation. Second, indigenous local cultural dimensions should be explored in examining international public relations practices.     

Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009

Quantitative content analysis is used to evaluate crisis response strategy analyzed in more than 18 years of research published in crisis communication literature in public relations to reveal its effectiveness, nature, and contextual application. Analysis of 51 articles published in 11 different journals using two dominant theories in public relations crisis communication literature, Benoit's Image Restoration Theory and Coombs’ Situational Crisis Communication Theory, indicates a lack of diversity in cases analyzed by scholars, gaps between theory and practice, and pressing directions for future research in crisis communication.     

Toward a dialogic theory of public relations

This essay clarifies the concept of dialogue in public relations. As public relations theory and research move toward a two-way relational communication model, many scholars and practitioners are increasingly using the terms “dialogic” and “dialogue” to describe ethical and practical approaches to public relations. The concept of dialogue is deeply rooted in philosophy and relational communication theory. Its inclusion in the public relations vocabulary is an important step toward understanding how organizations can build relationships that serve both organizational and public interests. This essay traces the roots of dialogue, identifies several over-arching tenets, and provides three ways that organizations can incorporate dialogue into their communication with publics.     

Explorations on mediated communication and beyond: Toward a theory of social media

Although robust theories of radio, television, cinema, journalism, and other areas of mass media already exist, the social media sphere has received relatively little original theorizing. Modeled after Berger and Calabrese’s (1975) seminal “axioms of human communication” article, this essay takes stock of the existing research on social media, and uses the same approach to theorizing about social media, advancing 7 axioms and 21 theorems, and exploring how the propositions chronicled can be used to build social media theory and improve public relations practice.     

Five decades of Mexican public relations in the United States: from propaganda to strategic counsel

This article describes U.S. public relations for Mexico through a quantitative and qualitative content analysis of 940 Foreign Agents Registration Act listings from 1942 to 1991.The research delineates the shift from government to industry representation, the move from press agentry and public information to more research and counsel, centralization trends, and the evolving roles of U.S. public relations from technicians to public relations managers. The continuing robust technician role is confirmed.     

Communicating on Behalf of Global Civil Society: Management and Coordination of Public Relations in International Nongovernmental Organizations

In the last few decades, nongovernmental organizations (NGOs) have become influential actors in creating awareness of international social, political, environmental and economic causes in global society. However, NGOs have not received much attention in research on international public relations. This study contributes to filling that gap by analyzing how NGOs manage public relations according to the generic principles of excellence in global public relations and how they coordinate strategic communication between headquarters and local units. An online survey of 440 practitioners revealed 2 excellence clusters and 4 clusters of organizations with differing degrees of centralization. Excellent NGOs were found to assign more resources to public relations and more frequently considered cultural context in their communication programs. Thus, the study gives significant insights into international public relations practice in the global civil society sector and reveals further need for modifying and extending public relations theory in that respect.     

Barriers to Public Relations Program Research

A mail survey (n = 300) of public relations practitioners assessed role orientations, research orientations, and perceived barriers to performing public relations research. The data showed 2 distinct but correlated groups of practitioner orientations (managers and technicians) and 2 orthogonal groups of research orientations (source orientation and receiver orientation). Budget was considered more of a constraint for management-oriented practitioners, with time and training more of a problem for technician-oriented practitioners. Supervisor interest and training were motivators to research for those with a management orientation. Client interest had no positive or negative associations with the perceived ability to perform public relations research. The results suggest that management-oriented practitioners appreciate the need for receiver-oriented data but may not communicate its value effectively when budgeting decisions are made. Technician-oriented practitioners, meanwhile, appear aware of the limitations of source-oriented practices but need further training to enable them to change operating styles.     

Anticipatory socialization in the use of social media in public relations: A content analysis of PRSA's Public Relations Tactics

This article examines one issue in how public relations students are socialized in their understanding of the value and power of social media in the practice of public relations. The public relations academic research about social media is explored, as well as the professional claims about the value of social media as a public relations tactic. The researchers conducted a content analysis of 1 year of Public Relations Tactics issues. The data are viewed through the theoretical frame of the socialization literature ( Jablin, 1987). The results suggest that claims of social media power far outweigh evidence of social media effectiveness as a communication tool. A disconnect exists between what authors of Public Relations Tactics pieces view as the potential for social media and the research findings about the effectiveness of social media. The final section of the article discusses the implications for public relations educators, professional associations, and practitioners as they consider social media tactics in public relations strategy.     

Effects of 360° video on attitudes toward disaster communication: Mediating and moderating roles of spatial presence and prior disaster media involvement

Visual media technologies such as 360° video, augmented reality, and virtual reality are on the rise for immersive storytelling in a variety of public relations contexts. Yet there is a profound lack of scholarly research in public relations, crisis communication, and disaster communication to explore the effects of content displayed using these delivery formats on publics’ responses. To begin addressing the knowledge gap, this work reports results from a laboratory experiment investigating effects of media modality (traditional unidirectional video content vs. 360° omnidirectional video content) on attitudes toward the disaster communication content. Results demonstrate that 360° video featuring the aftermath of a natural disaster yields enhanced attitudes toward the helpful impact of the content. Importantly, mediation analyses show that (1) a sense of spatial presence underlies these effects, and (2) the mediating effects of spatial presence are attenuated by involvement with similar disaster media coverage (indirect experience).     

A Postmodern Turn for Social Media Research: Theory and Research Directions for Public Relations Scholarship

The public relations literature on social media has focused primarily on how social media platforms can be leveraged to the advantage of organizations for relationship building and so-called dialogue with publics. Yet most research has positioned relationships in social media merely as opportunities for information exchange, perpetuating models of public relations grounded in systems theory that ignore power imbalances. Consequently, this article offers insights from postmodernist theories to first deconstruct existing research and then offer suggestions for future social media scholarship. The article argues that social media scholars have privileged dominant rational models of social engagement. Dissensus and disorder, according to Lyotard, may be as legitimate and more liberatory states of discourse for marginalized publics. Postmodern theories of language games and differential consciousness are also positioned as ways in which social media theory and practice may be advanced. The article thus complicates how relationships are theorized in contemporary scholarship and challenges both scholars and practitioners to rethink approaches to social media practice through a postmodern lens.     

Beyond excellence: Extending the generic approach to international public relations: The case of Bosnia

This article extends the generic approach to international public relations research. The current generic approach, based on the Excellence theory of public relations, suggests a normative framework to study and evaluate international public relations practices. This generic approach has great potential for focusing international research and clarifying infrastructure, geopolitical, legal, cultural, media, and other important variables. Unfortunately, this generic approach has been mainly used to confirm the Excellence model of public relations. Thus, it falls short of providing scholars and practitioners the tools they need to conduct and study global public relations. This paper seeks to clarify international public relations research by explicating rhetorical generic theory (RGT).