Expectations of Career Counseling and Their Effect on Client Satisfaction

Although there has been growing attention to clients' expectations of career counseling, more research is necessary to clarify the role of these expectations in shaping client satisfaction at the end of the intervention. On the basis of expectation confirmation theory, this study examined the indirect effect of clients' initial expectations on overall satisfaction through the perceived performance and final confirmation of expectations. We also explored whether this indirect effect is dependent on counselors' initial expectations. Longitudinal data were collected on 83 counselor-client dyads involved in a career counseling intervention in northeast Italy. Results confirmed that clients' initial expectations predicted overall satisfaction with the intervention through the subsequent mediation of perceived performance and confirmation of clients' expectations. The moderating role of the counselors' initial expectations was not confirmed. These findings imply that career counselors should invest their efforts in managing clients' expectations.     

Eliciting reconceptualization innovative moments to foster change in Career Construction Counseling

This study tests an add-on procedure to foster change in Career Construction Counseling by eliciting reconceptualization innovative moments. After the career counseling intervention with 42 participants, 21 participants were allocated to the add-on procedure, consisting of two additional sessions focused on eliciting reconceptualization innovative moments In turn, participants in the comparison group attended two extra intervention sessions in which the lifetime task was used. Outcome measures assessing vocational behavior and psychological distress were applied at the onset, at the end of counseling and after the two additional sessions. The findings show that Career Construction Counseling was effective, allowing a significant increase in vocational certainty, vocational identity, career decision-making, and a decrease in psychological distress. After counseling, participants in the add-on intervention fostering reconceptualization innovative moments revealed greater gains in vocational identity and psychological distress than those in the comparison group. The practical implications of these findings are discussed.     

Expanding Career Options and Optimizing Abilities: The Case of Laura

The authors present a case of a 15‐year‐old Mexican American adolescent girl who is uncertain about her educational and career future. The ecological model of career development (E. P. Cook, M. J. Heppner, & K. M. O'Brien, 2002) is applied to the case. The authors suggest career counseling interventions for this client and discuss potential concerns and issues that may arise in career counseling with this client.     

Effect of Brief Staff‐Assisted Career Service Delivery on Drop‐In Clients

Brief staff‐assisted career counseling services based on cognitive information processing theory were evaluated using 138 drop‐in clients who completed pre‐ and postintervention self‐report measures of knowledge about next steps, confidence in making next steps, and anxiety about career concerns. Significant changes occurred in each dimension and were significantly associated with the quality of career adviser interaction. Participants rated the experience as highly positive. Decreases in anxiety about career concerns were unrelated to the intervention. Implications include that a brief service delivery model yields positive outcomes for many clients but requires adjustments in organizational culture, physical environment, practitioner approaches, and client expectations. Future research should examine relational variables related to decreased anxiety with a brief service delivery model, the degree to which this approach works with specific career needs, and client attributes leading to successful versus unsuccessful outcomes with this model.     

Client Expectations About Counseling and Involvement During Career Counseling

A within-counselor design was used in which the authors analyzed audio recordings of career counseling interviews with clients who had relatively positive and relatively negative expectations about counseling. Both of the clients who had relatively positive expectations about counseling were rated significantly higher on a global measure of level of involvement.     

Attributional Retraining Increases Career Decision-Making Self-Efficacy

This study examined whether 60 college students (41 women and 19 men), grouped according to their career locus of control, were differentially affected by a videotaped career intervention. The intervention was an attributional retraining procedure designed to persuade students to attribute low levels of confidence in making career decisions and career-related failures to a lack of effort. Results indicated that the career decision-making self-efficacy (CDMSE) of students who initially exhibited an external career locus of control significantly increased after the attributional retraining procedure (p < .05), whereas the students who initially exhibited an internal career locus of control demonstrated no significant increase in CDMSE after attributional retraining.     

Group Career Construction Counseling: A Mixed‐Methods Intervention Study With High School Students

This study investigated the value of group career construction counseling in a high school context. The author used purposive sampling to select participants who had sought career counseling. A mixed‐methods intervention study design was also used. Participants (N = 57) completed the Career Adapt‐Abilities Scale–South Africa (CAAS‐SA) before the 1st and after the 2nd intervention. The Career Interest Profile and the Maree Career Matrix were used to facilitate the intervention, and the CAAS‐SA was used to test the research hypotheses. The findings revealed that the boys’ and the girls’ career adaptability had improved meaningfully on all of the CAAS‐SA subscales. No gender‐based differences were found. However, differences were detected between both the boys’ and the girls’ pre‐ and posttest Control and Confidence subscale scores. The findings demonstrate the value of career construction counseling in group settings. More longitudinal research with diverse participants is needed.     

Applying the Happenstance Learning Theory to Involuntary Career Transitions

The happenstance learning theory (HLT) proposes a model of career counseling that helps clients to build more satisfying personal and work lives. Although reflective listening remains an essential part of the process, HLT is an action‐oriented approach to helping clients to both create and benefit from unplanned events. Success is measured not by what happens during the counseling interview but by what the client experiences in the real world during and after counseling. A case study illustrates how HLT might be applied with a client who has been laid off after 20 years on the job.     

Career Counseling From the Counselee Perspective: Analysis of Feedback Questionnaires

The effectiveness of career counseling as perceived by counselees was measured using evaluation questionnaires. The results showed that 75% of the respondents rated the career counseling they received as satisfactory. A systematic difference was found between satisfaction with counseling as a result of the enhancement of the counselees' personal understanding and satisfaction as a result of the assistance they perceived in decision making. Respondents were more positive concerning their gains in self-understanding than about the help they felt they were given in arriving at a career decision. On the average, counselees rated discussions with the counselor as more important in counseling than were objective tests, interest inventories or vocational information. Respondents who reported that counseling helped them in both their personal and career problems were more satisfied than those who reported being helped solely in either their personal problems or their career decisions. The theoretical and practical implications of these results for career counseling are discussed.     

Self‐Help Career Services: A Case Report

Self‐help career services represent an important form of career intervention rarely described in the literature. Using a case‐report approach, the author describes this type of career intervention, which was guided by cognitive information processing theory and Holland's ( 1997 ) typological theory. The report offers an example of appropriately identifying client readiness to engage in career counseling using a 3‐tier model for service delivery composed of direct, brief, and self‐help interventions. It also demonstrates an effective method for translating theory to practice, a particularly critical need in the career development field. The outcome of the intervention supports a differentiated model of career services that increases client accessibility to those services.     

The Independence of Aptitudes,Interests, and Career Beliefs

The importance of client beliefs in career counseling depends on their ability to add unique information about the client over and above that contributed by aptitudes and interests. The Career Beliefs Inventory was administered to 200 Australian students in grade 10 together with measures of Holland's RIASEC interest themes and scholastic aptitudes. The correlations between scales from the three domains showed clearly that beliefs made a contribution distinct from that provided by aptitudes and interests. Even though the results may reflect possible sampling or method variance, career beliefs in this sample added unique information to that traditionally used in career counseling.     

A Study of Clinical Change in Individual Career Counseling

This study examined the clinical significance of career counseling effects. Participants were 111 university students (83% women) who participated in individual career counseling sessions at their university. All participants completed the French version of the Outcome Questionnaire–30.2 (OQ‐30.2; Lambert, Finch, Okiishi, & Burlingame, 2005) immediately before the 1st session (pretest) and at the beginning of the last session (posttest). The OQ‐30.2 assesses 3 client life domains: subjective discomfort, problems in interpersonal relationships, and problems in social role satisfaction. Using Jacobson and Truax’s (1991) statistical approach to assessing clinical change, the authors compared clients’ pretest OQ‐30.2 scores with their posttest scores. Among clients with a “dysfunctional” score (n = 59) at the study’s inception, 34% recovered and 14% improved, whereas 41% of clients with functional scores (n = 52) at the study’s inception improved. The results suggest that individual career counseling can make a difference in the lives of many clients; they also highlight the importance of further outcome research that accounts for possible variability in clients’ responses to career counseling.     

Mediating the Self: The Case of Sue

This article is a response to the case study presented by M. C. Rehfuss (2003) regarding a client, Sue, who is experiencing discord in her career as a mediator. A conceptualization of the client and additional areas for client exploration are presented. Five steps of a constructivist career counseling approach are applied to the case to assist Sue with experiencing optimal functioning in her career through her proactive commitment to her life theme of mediation.     

Effects of Structuring on Students' Perceptions of Career Counseling

This study examines the effects of the use of structuring on participants' impressions of a counselor during an initial career counseling session. A total of 232 undergraduate students viewed a videotape of an initial career counseling session. Both groups observed the identical tape with the exception that one group was additionally shown a brief structuring segment. The 2 groups were compared across the variables of attractiveness, expertness, and trustworthiness as measured by the Counselor Rating Form. The participants were also asked to rate their willingness to see a counselor about a career issue before and after viewing the videotape. Significant differences were found across the dependent measures. Implications of the findings for counselors are discussed.     

Constructivist and Social Constructionist Career Counseling: A Delphi Study

Constructivist and social constructionist (SC) career counseling approaches direct attention to individuals as authors who construct their identities and careers in relation with others. Often contrasted with positivist or modern approaches, distinguishing features of these relatively new approaches have not yet been explicitly identified. Panel members in this Delphi study comprised the 9 most‐cited authors on the topics of constructivist and SC career counseling, 8 of whom completed all 3 rounds of questionnaires. They offered views about definitions of constructivist and SC career counseling and identified distinguishing and essential features of these approaches in terms of theoretical underpinnings, counseling processes, client–counselor relationships, and range of applicability. The defining features and the range of applicability identified in this study may serve to guide practice, training, and supervision. A research agenda including development of fidelity measures and evaluation of the efficacy of these approaches is proposed. Controversial issues are discussed.     

Important Events in Career Counseling: Client and Counselor Descriptions

The authors used a content analysis system to classify career‐counseling participants' responses to questions about the helpfulness of their recently completed counseling experiences. Both clients and counselors most frequently identified client gains associated with self‐exploration and with emotional support as most helpful. Members of both groups frequently identified ineffective counselor‐selected activities as least helpful. Clients rated their experiences as significantly more effective than did their counselors. The authors discuss implications of these results for the validity of the content analysis system and the nature and practice of career counseling.     

Academic Self‐Efficacy Within a Culture of Modern Racism: The Case of Benita

The author presents a case study that depicts an African American student's experience in her graduate program, as described to a career counselor. The ecological model of career development (E. P. Cook, M. J. Heppner, & K. M. O'Brien, 2002), which addresses both the microsystems and macrosystems levels of analyses, is applied to the case. The author presents proposed interventions for use with the client and discusses potential barriers to effective multicultural career counseling.     

Client Anticipations About Computer‐Assisted Career Guidance System Outcomes

Although existing literature suggests that client anticipations affect career counseling, previous studies have not systematically assessed client anticipations prior to using computer‐assisted career guidance (CACG) systems in career counseling. This study describes how 55 clients from a career center at a large, southeastern university anticipated using CACG systems to help in their career decision making and problem solving. Using a Cognitive Information Processing framework, responses to a cued and a free response survey indicated that clients' most frequent anticipations included increased career options, enhanced self‐knowledge, and strengthened occupational knowledge.     

Contributions of the Working Alliance in the Practice of Career Counseling

We see the working alliance, a construct well articulated in the psychoanalytic counseling literature, as a key element in enhancing the counseling of those with career concerns. This article describes the working alliance as that sector of the overall experience of counseling participants characterized by their collaboration, mutuality and cooperation with regard to the work of counseling. The dimensions of the working alliance, the counselor and client contributions to it, and the perspectives of others about it are discussed. This study reviews obstacles to building and sustaining the alliance, such as resistance in the form of fear of counseling, and confusion related to counseling goals, tasks, and bonds. Finally, mention is made of the possible research and policy implications of emphasizing the working alliance in career counseling practice.     

Multicultural Career Counseling: Theoretical Applications of the Systems Theory Framework

Increasing recognition of cultural influences on career development requires expanded theoretical and practical perspectives. Theories of career development need to explicate views of culture and provide direction for career counseling with clients who are culturally diverse. The Systems Theory Framework (STF) is a theoretical foundation that accounts for systems of influence on people's career development, including individual, social, and environmental/societal contexts. The discussion provides a rationale for systemic approaches in multicultural career counseling and introduces the central theoretical tenets of the STF. Through applications of the STF, career counselors are challenged to expand their roles and levels of intervention in multicultural career counseling.