A METHODOLOGY FOR LABOR SCHEDULING IN A SERVICE OPERATING SYSTEM

In the increasingly competitive services sector, utilization of the labor force can make the difference between profits or losses. Until recently, service operations managers had a limited set of tools, most of them computer-based, for scheduling labor. This paper offers a manual heuristic for labor scheduling that outperforms traditional algorithmic solution approaches. Specifically, this study examines the problem of scheduling employees in service delivery system subject to demand variability. The manual heuristic proposed asigns full-time empolyees to weekly work schedules with the objective of minimizing the total number of labor hours scheduled. The performance of the manual heuristic is compared to the classical algorithmic solution and to a lower bound for a variety of demand distributions and system operating conditions. The heuristic is shown to produce a smaller work force than the classical approach in 106 of the 108 demand-operating condition patterns examined.     

A Comparative Evaluation of Labor Tour Scheduling Methods

This paper presents an initial study of relative performance for a number of the labor tour scheduling heuristic methods proposed in the literature. These heuristic methods were classified as either linear programming (LP) based or construction. Each of the methods was applied to a tour scheduling problem, subject to a variety of labor demand requirements distributions, with the singular objective being the minimization of total labor hours scheduled. Statistical analysis revealed that effective tour schedule solutions were generated by both LP-based and construction methods. Since the performances of the Keith [13], Morris and Showalter [18], and Bechtold and Showalter [5] methods were superior, their solutions were also compared across a number of secondary criteria. An overall analysis of the performances of these three methods resulted in the identification of a number of important managerial and decision-making issues. We conclude that service operations management should consider integrating these heuristic methods into a decision support system. Finally, suggestions for future research are provided.     

单资源调度中误工问题的作业时间压缩算法

本文采用作业时间可压缩的方法来解决单资源调度中的误工问题。在安排任务处理顺序的过程中,当某个任务发生误工时,我们基于关键路径反向搜索的方法,给出了一个启发式算法,求得需要压缩的任务集,使这个误工任务的延误时间尽可能的减少,并使需要压缩的任务数目最少,最后证明了算法的有效性,并给出了一个算例。     

Minimizing number of tardy jobs on a single machine subject to periodic maintenance

This paper considers a single-machine scheduling problem with periodic maintenance. In this study, a schedule consists of several maintenance periods and each maintenance period is scheduled after a periodic time interval. The objective is to find a schedule that minimizes the number of tardy jobs subject to periodic maintenance and nonresumable jobs. Based on the Moore's algorithm, an effective heuristic is developed to provide a near-optimal schedule for the problem. A branch-and-bound algorithm is also proposed to find the optimal schedule. Some important theorems associated with the problem are implemented in the algorithm. Computational results are presented to demonstrate the effectiveness of the proposed heuristic.     

Single facility scheduling with dual criteria: minimizing maximum tardiness subject to minimum number of tardy jobs

This paper considers the static single machine scheduling problem with the objective of minimizing the maximum tardiness of any job subject to the constraint that the total number of lardy jobs is minimum. Based on simple dominance conditions an o(n²) heuristic algorithm is proposed to find an approximate solution to this problem. The effectiveness of the proposed heuristic algorithm is empirically evaluated by solving a large number of problems and comparing them to the optimal solutions obtained through the branch and bound algorithm.     

Heuristic for scheduling in a two-machine bicriteria dynamic flowshop with setup and processing times separated

This paper addresses the two-machine bicriteria dynamic flowshop problem where setup time of a job is separated from its processing time and is sequenced independently. The performance considered is the simultaneous minimization of total flowtime and makespan, which is more effective in reducing the total scheduling cost compared to the single objective. A frozen-event procedure is first proposed to transform a dynamic scheduling problem into a static one. To solve the transformed static scheduling problem, an integer programming model with N ² + 5N variables and 7N constraints is formulated. Because the problem is known to be NP-complete, a heuristic algorithm with the complexity of O (N ³) is provided. A decision index is developed as the basis for the heuristic. Experimental results show that the proposed heuristic algorithm is effective and efficient. The average solution quality of the heuristic algorithm is above 99%. A 15-job case requires only 0.0235 s, on average, to obtain a near or even optimal solution.     

IMPLICIT OPTIMAL AND HEURISTIC LABOR STAFFING IN A MULTIOBJECTIVE,MULTILOCATION ENVIRONMENT*

This paper presents a tractable set of integer programming models for the days-off scheduling of a mix of full- and part-time employees working α to β days/week (cycle) in a multiple-objective, multiple-location environment. Previous models were formulated to specifically schedule part-time employees working either two or three days per week. These models were intractable because they required complete employee schedule information. The new models are deemed implicit optimal since they are required to supply only essential information. While the number of variables in previous models is an exponential increasing function of β-α, the size of three of the new models is independent of α and β. The first three models developed here (as in [18]) deal with the trade-offs between idle time, the number of employees required to work at multiple “locations,” and the size of the total labor pool. The inherent flexibility of the implicit modeling approach is illustrated by the presentation of various modifications of the basic models. These modifications permit the use of preference weights on the number of employee work days/week (cycle) or the minimization of payroll costs where differential pay rates exist. These latter models may also be formulated such that idle time is ignored, constrained or minimized. The execution time for the implicit models (on a CDC CYBER 730 computer with commercially available software) averaged well under five seconds on 1200 trial problems for the type of application considered in [18]. A solution was obtained in less than 46 seconds of CPU time for a trial problem which would have required over 1.4 million integer variables with previous models. The availability of optimal solutions was invaluable in the development of two heuristics designed to deal with the trade-offs of [16]. In an experimental analysis a previous heuristic produced results which averaged from 74 to 508 percent above optimum across six experimental conditions. The comparable new heuristic produced results which averaged from 3 to 8 percent above optimum for the same experimental conditions. The paper concludes by developing a framework to integrate the results of this research with the tour scheduling problem and by identifying several other areas for related research.     

Assembly Line Balancing with Resource Dependent Task Times*

Paced assembly lines are widely used in repetitive manufacturing applications. Most previous research on the design of paced lines has assumed that each task along the line can be performed by only one worker (or a fixed number of workers). In many cases, however, task duration times may be reduced by increasing the number of workers or changing the equipment assigned to work stations. Thus, the problem becomes one of assigning resource alternatives (e.g., workers and/or equipment) and tasks to work stations to minimize total cost for a desired production rate. For this problem, we present three procedures. The first formulates the problem as a shortest path problem and guarantees optimality. The second and third are heuristic adaptations of the shortest path procedure that are capable of solving large problems. The procedures are compared in terms of solution quality and computation time on a set of 128 randomly generated problems for which optimal solutions could be found. Our simulation results indicate that the choice of procedure depends on problem complexity and resource costs.     

Two-agent scheduling problems on a single-machine to minimize the total weighted late work

In this paper, two-agent scheduling problems are presented. The different agents share a common processing resource, and each agent wants to minimize a cost function depending on its jobs only. The objective functions we consider are the total weighted late work and the maximum cost. The problem is to find a schedule that minimizes the objective function of agent A, while keeping the objective function of agent B cannot exceed a given bound U. Some different scenarios are presented by depending on the objective function of each agent. We address the complexity of those problems, and present the optimal polynomial time algorithms or pseudo-polynomial time algorithm to solve the scheduling problems, respectively.     

加权折扣单机排序干扰管理模型和算法研究

为解决机器排序中由于干扰事件的发生使初始最优加工时间表无法按计划执行的问题,构建同时考虑原目标和扰动目标的双目标干扰管理模型,对初始最优加工时间表进行调整并对未完工工件进行重排序;在双目标干扰管理模型中,原目标由所有工件的加权折扣完工时间和来度量,扰动目标由重排序后工件完工时间的变化来度量;结合量子比特在表示解的多样性方面的优点和非支配排序遗传算法在处理多目标排序问题上的优点,设计一种量子遗传算法和非支配排序遗传算法相结合的启发式进化算法对构建的模型进行求解。在数值算例中,通过比较若干项针对有效解集的性能指标发现,该混合算法求得的有效解集在多样性和与最优有效前沿的邻近性等方面优于目前得到广泛应用的非支配排序遗传算法,验证了构建的模型和算法对于求解机器排序干扰管理问题的有效性。     

A nuclear medicine patient/instrument scheduling model

The problem of scheduling patients and clinical instruments for each physician-requested Nuclear Medicine study, in a clinical environment, is resolved through the development of a computerized heuristic model. The study schedule was determined by minimizing such factors as elapsed instrument time, instrument idle time, and maximizing instrument utilization. The heuristic scheduling procedure was developed and evaluated for scheduling thirteen different Nuclear Medicine study types on a daily basis. The analysis showed that this heuristic can be utilized to provide a good basic schedule for use in Clinical Nuclear Medicine.     

Coordinated scheduling of production and delivery stages with stage-dependent inventory holding costs

This paper considers a problem of integrated decision-making for job scheduling and delivery batching wherein different inventory holding costs between production and delivery stages are allowed. In the problem, jobs are processed on a facility at a production stage and then delivered at the subsequent delivery stage by a capacitated vehicle. The objective is to find the coordinated schedule of production and delivery that minimizes the total cost of the associated WIP inventory, finished product inventory and delivery, where both the inventory costs are characterized in terms of the weighted flow-time and the delivery cost is proportional to the required number of delivery batches. It is proved that the problem is NP-hard in the strong sense. Thereupon, three heuristic algorithms are derived. Some restricted cases are also characterized as being solvable in polynomial time. Numerical experiments are conducted to evaluate the performance of the derived heuristic algorithms.     

An integer programming approach to scheduling in a contaminated area

This paper presents a time-indexed integer programming formulation for scheduling dependent jobs executed by a team of workers in an area contaminated with radio-active or chemical materials. The dynamics of the harmful factor and the norms of organism recovery imply that each work period for a job should be immediately followed by a rest period for the worker executing this job and the length of the rest period depends on the start time of the corresponding work period. The problem is modeled as an NP-hard problem of scheduling on unrelated parallel processors with start time dependent processing times and different objective functions: maximum or total completion time and maximum or total tardiness. The special case of scheduling jobs executed by a single worker is also considered. Numerical examples and some computational results are reported.     

A FRAMEWORK FOR MACHINE SCHEDULING PROBLEMS WITH CONTROLLABLE PROCESSING TIMES

This is a study of single and parallel machine scheduling problems with controllable processing time for each job. The processing time for job j depends on the position of the job in the schedule and is a function of the number of resource units allocated to its processing. Processing time functions and processing cost functions are allowed to be nonlinear. The scheduling problems considered here have important applications in industry and include many of the existing scheduling models as special cases. For the single machine problem, the objective is minimization of total compression costs plus a scheduling measure. The scheduling measures include makespan, total flow time, total differences in completion times, total differences in waiting times, and total earliness and tardiness with a common due date for all jobs. Except when the total earliness and tardiness measure is involved, each case the problem is solved efficiently. Under an assumption typically satisfied in just-in-time systems, the problem with total earliness and tardiness measure is also solved efficiently. Finally, for a large class of processing time functions; parallel machine problems with total flow time and total earliness and tardiness measures are solved efficiently. In each case we reduce the problem to a transportation problem.     

活动重叠模式与资源约束下的项目调度优化

采取活动重叠模式通常是加速研发的有效手段,带有活动重叠的资源受限项目调度问题是经典资源受限项目调度问题的扩展.首先,深入分析了活动重叠对于项目调度的影响,对活动重叠及其不确定进行详细描述与建模,提出了活动重叠导致下游活动返工时间的二项分布概率模型;其次,构建了以最小化研发项目期望工期为目标的优化调度模型,设计了基于串行进度生成机制的遗传算法对大规模问题进行优化求解;最后,基于PSPLIB J60问题库中480个算例分析了该算法的计算结果,并考察了网络参数、资源参数和重叠参数变化时,采用活动重叠模式对缩短项目工期的影响.研究结果表明:活动对资源的需求强度越小或资源稀缺程度越低,可重叠活动对数量就会增加,项目工期缩短得越明显;网络复杂度的变化对缩短项目工期的影响不大;项目中重叠活动对越多,重叠导致的下游活动返工的概率越小,项目工期缩短的越明显.     

Combinatorial Optimization in Real-Time Scheduling: Theory and Algorithms

Real-time computer systems are essential for many applications, such as robot control, avionics, medical instrumentation, manufacturing, etc. The correctness of the system depends on the temporal correctness as well as the functional correctness of the task executions. In order to assure temporal correctness it is necessary that the resources be scheduled to meet the temporal requirements of applications. When we consider the problem of nonpreemptive scheduling of a set of tasks in a processor for which no feasible solution exists, some tasks may have to be rejected so that a schedule can be generated for the rest. In this paper, we consider the problem of generating an optimal schedule such that the number of rejected tasks is minimized, and then the finish time is minimized for the accepted tasks. We propose to use an analytic approach to solve this problem. We first discuss the super sequence based technique which was originally proposed for reducing the search space in testing the feasibility of a task set. Then we show by the Conformation theorem that the super sequence constructed from the task set also provides a valid and reduced search space for the optimization problem. While the complexity of our scheduling algorithm in the worst case remains exponential, our simulation results show that the cost is reasonable for the average case.     

A simulated annealing algorithm for job shop scheduling

In this paper, the job shop scheduling problem is considered with the objective of minimization of makespan time. We first reviewed the literature on job shop scheduling using meta-heuristics. Then a simulated annealing algorithm is presented for scheduling in a job shop. To create neighbourhoods, three perturbation schemes, viz. pairwise exchange, insertion, and random insertion are used, and the effect of them on the final schedule is also compared. The proposed simulated annealing algorithm is compared with existing genetic algorithms and the comparative results are presented. For comparative evaluation, a wide variety of data sets are used. The proposed algorithm is found to perform well for scheduling in the job shop.     

Simulated annealing procedure for scheduling competing tasks in flexible manufacturing

This paper presents a simulated annealing SA procedure heuristic for the problem of scheduling N tasks on a machine equipped with an automatic tool changer to minimize the makespan time. The problem is first formulated as a symmetric travelling salesman problem TSP . A local search heuristic procedure is developed, then embedded into SA algorithm to enhance its performance. The implemented SA heuristic has the following features: an exponential acceptance function with non-monotonic cooling schedule, heuristic pre-processing, and a neighbourhood of changing the sequence of a small number of tasks and named the k-interchange procedure. The algorithm is compared with an exact solution method on a set of practical-sized problems. The proposed algorithm performed very well in terms of solution quality and computation time.     

A heuristic to minimize total flow time in permutation flow shop

In this paper, we address an n-job, m-machine permutation flow shop scheduling problem for the objective of minimizing the total flow time. We propose a modification of the best-known method of Framinan and Leisten [An efficient constructive heuristic for flowtime minimization in permutation flow shops. Omega 2003;31:311–7] for this problem. We show, through computational experimentation, that this modification significantly improves its performance while not affecting its time-complexity.     

A heuristic for scheduling in a flowshop with the bicriteria of makespan and maximum tardiness minimization

This article deals with the development of a heuristic for scheduling in a flowshop with the objective of minimizing the makespan and maximum tardiness of a job. The heuristic makes use of the simulated annealing technique. The proposed heuristic is relatively evaluated against the existing heuristic for scheduling to minimize the weighted sum of the makespan and maximum tardiness of a job. The results of the computational evaluation reveal that the proposed heuristic performs better than the existing one.