Information processing as gendered knowledge work: A historical case study

Recent scholarship on gender and organizations has developed an analytical conception of knowledge work attentive to embodied knowledge, tasks stratified by gender and ideological definitions of skill. This article applies such an approach to a historical case study in which women were quite literally information processors. In press clipping bureaus young women manually read and sorted thousands of newspaper articles into parcels of keyword‐indexed information for the use of paid subscribers. Using newspaper accounts of this work in the United States from 1884 to 1940, the article shows how gendered definitions of working tasks and bodily abilities were crucial to the organization of this early form of industrial‐scale, commodified information processing. Separating the concept of knowledge work from dependence on contemporary technologies and labour conditions suggests new possibilities for reappraising other forms of labour as gendered knowledge work.     

‘It's Just Acting’: Sex Workers’ Strategies for Capitalizing on Sexuality

This article reports on an ethnographic study of female sex workers in Britain who work in the indoor prostitution markets. The empirical findings contribute to the sex‐as‐labour debate and add to the sociological literature regarding the gendered and sexualized nature of employment, particularly the aesthetic and emotional labour of service work. Grounding the empirical findings in the theory of identity management and emotional labour and work, the article reviews some of the existing examples of how sex workers create emotion management strategies and describes an additional strategy, that of the ‘manufactured identity’. I argue that sex workers create a manufactured identity specifically for the workplace as a self‐protection mechanism to manage the stresses of selling sex as well as crafting the work image as a business strategy to attract and maintain clientele. Drawing on comparisons between sex work and other feminized service occupations, I argue that sex workers who are involved in prostitution under certain conditions are able to capitalize on their own sexuality through the construction of a manufactured identity. The process of conforming to heterosexualized images in prostitution is conceptualized as not simply accepting dominant discourses but as a calculated response made by sex workers to manipulate the erotic expectations and the cultural ideals of the male client.     

‘I Can't Put a Smiley Face On’: Working‐Class Masculinity,Emotional Labour and Service Work in the ‘New Economy’

The growth of the ‘service economy’ has coincided with the large‐scale detachment from the labour market of low‐skilled men. Yet little research has explored exactly what it is about service work that is leading such men to drop out of the labour market during periods of sustained service sector employment growth. Based on interviews with 35 unemployed low‐skilled men, this article explores the men's attitudes to entry‐level service work and suggests that such work requires skills, dispositions and demeanours that are antithetical to the masculine working‐class habitus. This antipathy is manifest in a reluctance to engage in emotional labour and appear deferential in the service encounter and in the rejection of many forms of low‐skilled service work as a future source of employment.     

An equilibrium analysis of the gender wage gap

Within a two‐sector general equilibrium model, women's productivity in the marketplace decreases with the amount of household work they perform at home. Assuming that men's and women's household labour inputs are complementary here we prove the existence of multiple equilibria. In some, men and women allocate their labour equally and earn identical wages. In others, they allocate labour differently and earn different wages. In this context, beliefs about the inferiority of women's productivity are shown to be self‐fulfilling. By use of numerical examples, we show that welfare is highest when spouses allocate labour equally and suggest policy recommendations.     

United by Gender or Divided by Class? Women's Work Orientations and Labour Market Behaviour

Recent debates on the relationship between women's work orientations and their labour market behaviour have been marked by a polarization between those who emphasize personal choice and those who argue that constraint is equally, if not more, important. However, in both approaches ‘orientation’ is understood primarily as a choice between prioritizing paid work or family (understood almost exclusively in terms of childcare responsibilities) for all women regardless of socioeconomic class. Drawing on in‐depth qualitative interview data, this article outlines some of the similarities and differences in the work orientations of women in professional/managerial, intermediate and routine/manual socioeconomic classes in Oxford. It develops the concept of ‘work orientation’ to include the meaning of paid work as well as labour market behaviour for women with and without children. The data presented here suggest that there are important class‐based differences in women's attitudes and that apparently similar work orientations may have very different causes and labour market consequences.     

Emotional Labour and Skill: A Reappraisal

The article seeks to open up a critical discussion around the idea of emotional labour as skilled work. It has been suggested by some commentators that many front‐line service jobs, traditionally thought of as low skilled in terms of their technical aspects, may actually constitute a form of skilled work, since they require their holders to perform skilled emotional labour in their dealings with customers. Such discourses hold out the possibility of progress not only in intellectual terms but also with regard to improving the status and pay of many low‐waged service workers. The article subjects these claims to critical scrutiny and argues that applying the label ‘skill’ to all forms of emotion work is extremely problematic.     

‘It's kind of saving them a job isn't it?’ The consumption work of household recycling

Consumers play an integral role in societal divisions of labour. Rather than simply consume, they frequently perform labour. Incorporating consumers into the division of labour poses a challenge to this foundational and enduring concept, given its traditional focus on the technical division of tasks/skills within a labour process. Yet, insofar as completion of a circuit of production, distribution, exchange and consumption is predicated on consumers undertaking work in order to/after they consume, analysis of the division of labour would be incomplete without their inclusion. This paper uses the case of household recycling to demonstrate the importance of ‘consumption work’ for the organization of the waste management industry in England. By sorting their waste, consumers initiate a new economic process, providing feedstock (such as metals, plastics and paper) which in turn creates jobs/profits within the recycling, processing and manufacturing industries. Consumers also reconfigure public and private sector responsibilities when they sort their recyclable materials from general household waste, revealing the interdependency of consumption work with labour conducted under different socio‐economic relations and across differing socio‐economic domains. This paper makes the case for a renewed conception of division of labour to account for transformations and interconnections between work of different forms within contemporary society.     

Organising Work and Home in Same‐Sex Parented Families: Findings From the Work Love Play Study

In this article we present findings from the Work, Love and Play (WLP) study: a survey completed by 445 same‐sex attracted parents across Australia and New Zealand. Comparisons of household division of labour are made between a sub‐sample of WLP participants, who were currently cohabiting with a same‐sex partner (n = 317), and 958 cohabiting opposite‐sex parents surveyed as part of a major Australian study, Negotiating the Life Course. This comparison showed that same‐sex couples divided household labour significantly more equally than heterosexual parents, and lesbian couples also shared parenting tasks more equally. Qualitative findings from the WLP study indicate that, for many same‐sex couples, major decisions around who gives up paid work and how many hours parents choose to work, as well as decisions around work/family balance, are negotiated on the basis of couple's preferences and circumstance rather than an assumption that one parent will be the primary child carer. It is speculated that this finding highlights an important point of difference between same‐sex couples and heterosexual couples where the division of household labour is often based on the assumption that the mother will almost always be the primary child carer and homemaker. The research is a collaborative partnership between La Trobe University, Deakin University, The University of Melbourne, and Relationships Australia Victoria.     

Policy on Children's Work and Labour

Current international child labour policies emphasise removing children from work rather than improving their well‐being. Prohibited ‘child labour’ extends beyond work shown to be harmful, and work in poorer, majority‐world societies is particularly targeted. These policies ignore benefits that children can gain from work, and have been developed largely without the involvement of the children, families and communities most concerned, limiting chances of successful outcomes. This paper argues for alternative approaches, developed in collaboration with children and their communities, focussing on children's well‐being and development, and protecting children from harm and exploitation while allowing them to benefit from appropriate work.     

Gendered Identities in the Work of Overseas Tour Reps

Gender construction within the tourism and leisure industry is under‐researched. In this article, we draw on empirical research on overseas tour reps to consider the ways in which men and women working alongside each other in the same feminized role ‘do gender’. In particular we explore how these workers deal with the particular dilemmas of the sexualization of women at work and the men reps’ potential threat to their heterosexuality, in a role where the boundaries between work and play are ambiguous. We argue that reps reveal masculinities and femininities that comply with traditional expectations. Young men reps are portrayed in ‘laddish’ terms in relation to their engagement with alcohol and sexual relationships with guests. Women reps emphasize their role as providers of emotional labour and taking control of guests’ perceptions and report refraining from sexual relationships with guests. Even within the same work role in this case study, men and women appear to construct different work identities.     

Chronic Presenteeism: The Multiple Dimensions to Men's Absence from Part‐Time Work

While there is considerable debate in the popular press about the changing roles of men and women, labour force statistics suggest that there has been little change in the work patterns of men and women. Despite the increasing availability of part‐time work, men in professional and managerial roles are not considering part‐time as an option for them. Rather, there are increasing organizational pressures for men to be working long hours in the paid workforce. In this paper, men's absence from part‐time work is considered from a multidisciplinary perspective. Factors operating at the individual, social and organizational levels are identified and explored in terms of their impact on men's working patterns. A model is presented that characterizes men's absence from part‐time work as a result of the mutually reinforcing nature of these factors.     

Hours,Scheduling and Flexibility for Women in the US Low‐Wage Labour Force

Research on women's experiences with work schedules and flexibility tends to focus on professional women in high‐paying careers, despite women's far greater prevalence in low‐wage jobs. This paper seeks to contribute to our understanding of the work‐hours problems faced by women precariously employed in low‐wage jobs by addressing how work‐on‐demand scheduling and other features of part‐time labour in the neoliberal economy limit women's ability to make ends meet. Using data from 17 in‐depth interviews, we identify four themes — unpredictable schedules, inadequate hours, time theft and punishment‐and‐control via hours‐reduction — and the problems they present. Results suggest that much‐championed flexible work policies that seek to encourage women's career advancement may have little bearing on the work‐hours dilemmas faced by low‐wage women workers. We conclude that social change efforts need to encompass work policies geared to low‐wage workers, such as guaranteed minimum hours and increases in the minimum wage.     

Privileging work not sex: flexibility and employment in the sexual services industry

We present findings from a study of sex workers recruited in indoor licensed premises in Victoria. While the study addressed regulation, enforcement and working conditions, we focus on the value of flexible well‐paid work for two particular groups of female workers (parents and students). We link this issue of flexibility to broader gendered employment conditions in Australia, arguing the lack of comparable employment is crucial to understanding worker decisions about sex work. Debates and regulation focus on gendered inequalities related to heterosexuality much more than they recognize gendered inequalities related to labour market conditions. The focus on criminalization, harm, exploitation and stigma obscures the centrality of work flexibility and conditions to women's decision‐making. A more direct focus on the broader employment context may produce better recognition of why women do sex work.     

More‐than‐human emotions: Multispecies emotional labour in the tourism industry

The concept of emotional labour has been subject to critique, evaluation, development and extension over the last 35 years, but it remains firmly anthropocentric. This article begins to address this shortcoming by illustrating some of the productive potential of extending the concept of emotional labour to include more‐than‐human and multispecies perspectives. Organizations are not solely human phenomena, but research usually fails to consider the role of non‐humans in work in contemporary capitalism. Using the example of trail horses in tourism, I argue that some non‐human animals should be considered workers, and that they do perform emotional labour in service to commercial organizations. More‐than‐human and multispecies perspectives capture some of the complexities of everyday organizational practices, and can inform feminist research attuned to the experiences of marginalized others, human and non‐human.     

Children's work and children's well‐being: Implications for policy

This article argues for holistic consideration of children's work. Dominant discourse on “child labour” attends only to dangers of children's work, leading to policies that damage some children's chances for development. Far from being universally negative in children's lives, appropriate work contributes to their well‐being and development, and to transitions to adulthood. Children's work can convey benefits for sustenance and quality of life, provide learning to complement and support school, offer psycho‐social benefits, particularly in building self‐esteem, and help develop social relations and responsibility. These benefits are especially critical for marginalized children. Common policies of abolishing child labour based on age of employment rather than potential harm deny such benefits to younger children.     

Young subjectivities and affective labour in the service economy

Post-Fordist employment is characterised by the demand for new forms of labour in which workers are expected to make personal investments in their work and to mobilise their embodied subjectivities in the practice of labour. Whilst employment insecurity is well documented in the sociology of youth, theoretical development in this area has yet to contend with the role of changes in the nature of labour itself in the production of youth. This paper draws on theories of labour under post-Fordism to explore the practice of ‘affective labour’ amongst young people performing ‘front of house’ bar work in a large metropolitan service economy. The paper theorises the role of youth subjectivities – including capacities for relationality and leisure, gendered embodiment, and tastes – in the practice of contemporary labour. The paper describes how young people doing bar work contribute to the production of affective atmospheres, or sensations of ease, pleasure and enjoyment that are offered to clientele of boutique bars. In this, we suggest that affective labour mobilises young subjectivities at work in ways that are currently unrecognised within youth studies. The paper concludes by suggesting a new research agenda that goes beyond the existing focus on youth transitions through employment to explore how youth is produced as part of the social dynamics of post-Fordist labour.     

Gendered,Invisible Work in Non‐profit Social Service Organizations: Implications for Worker Health and Safety

Nonprofit organizations (NPOs) play an important role in the provision of health and social services. In Canada the nonprofit sector includes 7.5 million volunteers and employs over 1.6 million paid workers. The sector is overwhelmingly female‐dominated — women make up over 80 per cent of workers in these nonprofit services. Work performed by women has traditionally been undervalued and invisible. It has often been considered safe by researchers, employers, policymakers and sometimes even workers themselves. Although there is some indication that jobs in the restructuring social services sector can be characterized by constant demand, high stress and violence, research into the working conditions and health hazards of these types of jobs has not been a priority. Using data from a qualitative study examining work in NPOs, we trace the ways that work performed in these workplaces is both gendered and invisible. We identify three types of invisible labour. ‘Background work’ facilitates and supports more visible and recognized organizational activities. Certain organizational language obscures the full spectrum of work that takes place in the organizations and the risks it may involve. ‘Empathy work’ includes the relationship building, counselling and crisis intervention that comprise key components of social service delivery. ‘Emotional labour’ involves the management of client emotions and workers' own emotions in the process of working with clients and delivering care under conditions of scarcity and contraction. The invisibility of these activities means that much of the day‐to‐day work done in the organizations, while particularly important in the context of social service restructuring, is taken‐for‐granted and undervalued by organizational outsiders. As a result, many of the hazards present in the jobs are hidden from view and workers' health may be compromised. We argue that the invisibility and taken‐for‐grantedness of certain types of work in NPOs is reflected in, and constitutive of, particular exclusions and shortcomings of current occupational health and safety systems designed to protect the health of workers.     

Irregular Migration and Informal Economy in Southern and Central‐Eastern Europe: Breaking the Vicious Cycle?

The flexible and cheap labour that European “post‐industrial” economies are in need of is often facilitated by undeclared labour. The undocumented migrant, from his/her part, relatively easily finds work that suits his ‐‐ at least initial ‐‐ plans. What lies behind this nexus between irregular migration and informal economy? To what extent can this nexus be attributed to the structural features of the so‐called “secondary”, as opposed to “primary”, labour market? And how does migration policy correlate with this economic context and lead to the entrapment of migrants in irregularity? Finally, can this vicious cycle of interests and life‐strategies be broken and what does the experience of the migrants indicate in this respect? This paper addresses these questions via an exploration of the grounds upon which irregular migration and the shadow economy complement each other in southern Europe (SE) and central and Eastern Europe (CEE) (two regions at different points in the migration cycle). In doing so, the dynamic character of the nexus between informal economy and irregular migration will come to the fore, and the abstract identity of the “average” undocumented migrant will be deconstructed.     

Resisting sexism and speciesism in the social sciences: Using feminist,species‐inclusive,visual methods to value the work of women and (other) animals

Visual methods offer social scientists some promising possibilities for valuing the work of women and animals in domestic homes and formal organizations, such as schools, hospitals, residential care facilities and other workplaces. In this article, we consider how visual methods might be used to ‘put women and animals in the frame’. We draw data and inspiration from our What is it About Animals study [2015–2016], which involved an online call for people over 16 years of age, to post pictures, poems, stories and videos depicting what animals mean to them. We pay attention to attempts to resist sexism and speciesism in the valuing of work, including emotional labour. We consider the possibility of post‐humanist methods for animal subject‐hood, and a sociology of animals, emotions and work. We end with a discussion of possible future visual methods projects to value the work of women and (other) animals.     

Working at the edge: Emotional labour in the spectre of violence

Drawing on semi‐structured interviews with police officers, door(wo)men and prison officers we present intimate, emotional and sometimes harrowing accounts of both the physical and emotional pain routinely endured by those employed as agents of social control. This article positions labour undertaken in such contexts as ‘edgework'; exploring how the boundary, or ‘edge', between safety and danger is negotiated and managed ‘in the moment' through embodied performances of empathetic and antipathetic emotional labour and emotional neutrality. Placing the concepts of edgework and emotional labour in dialogue, we open up a space in which to explore gendered conceptualizations of emotional labour and offer a more feminist appreciation of edgework that moves us beyond narrow concerns with pleasure, to account for embodied experience and emotional performance. In so doing, this article offers a unique insight into the emotional labour repertoires of both men and women who work in the spectre of violence.