‘Friends that last a lifetime’: the importance of emotions amongst volunteers working with refugees in Calais

The European ‘refugee crisis’ has generated a broad movement of volunteers offering their time and skills to support refugees across the continent, in the absence of nation states. This article focuses on volunteers who helped in the informal refugee camp in Calais called the ‘Jungle’. It looks at the importance of emotions as a motivating factor for taking on responsibilities that are usually carried out by humanitarian aid organizations. We argue that empathy is not only the initial motivator for action, but it also sustains the voluntary activity as volunteers make sense of their emotions through working in the camp. This type of volunteering has also created new spaces for sociability and community, as volunteers have formed strong emotional and relational bonds with each other and with the refugees. Finally, this article contributes to the growing body of literature that aims at repositioning emotions within the social sciences research to argue that they are an important analytical tool to understand social life and fieldwork.     

‘Anger is Why We're All Here’: Mobilizing and Managing Emotions in a Professional Activist Organization

The emotions involved in social activism are central factors in the recruitment to, motivation for, and sustainability of social movements. But this perspective on the role of emotions within social movements contrasts with studies of emotions within mainstream organizations where employees are called on to manage their own emotions and those of others. Thus, while much social movement research focuses on how activists actively cultivate emotional expression, these ideas rarely intersect with the organizational research that examines how a diminished quality of working life may result from the need for employees to modify, suppress or emphasize emotions. Using in-depth interviews with activists at Amnesty International, this article bridges this theoretical divide by examining emotional labour and emotional regulation among paid activists in a professional social movement organization. I explore the ways in which employees struggle with the emotional component of their work and the implications of these emotions for the quality of their working life, the stability of such organizations and the maintenance of social movements.     

Emotional intelligence and public relations: An empirical review

Since the 1990s, the concept of emotional intelligence has garnered growing popular and scholarly attention in the past several decades. Emotional intelligence is generally defined as one’s ability to recognize one’s own emotions, regulate them, recognize others’ emotions, and manage social relationships and is proposed to yield various desirable outcomes for organizations. This study provides a critical and comprehensive review of empirical studies on the role of emotional intelligence in various domains of public relations practice. Findings reveal that existing research has focused mostly on emotional intelligence as a competency vital to effective leadership and employee communication in organizations. Considerable research has also examined emotional intelligence as a necessity for effective crisis management and communication. This study calls for investigating the role of emotional intelligence in different areas of public relations such as media relations and community relations, for improved measurement and methodological pluralism in future research, for EI-based training for future public relations leaders, and for an EI model of professionalism in public relations education.     

Emotional crisis communication

Organizational crises are usually highly emotional experiences for both organizations and stakeholders. Hence, crisis situations often result in emotionally charged communication between the two parties. Despite the attention of organizations and scholars to the emotions of stakeholders during crises, little is known about the effects of the emotions communicated by organizations on corporate reputations. Through the use of vignettes, this experiment reveals that besides crisis-response strategy (diminish vs. rebuild), the communicated emotion (i.e., shame and regret) has a positive effect on corporate reputation. Mediation analyses showed that this effect of communicated emotion could be explained by the public's (negative) affective as well as cognitive responses (i.e., account acceptance). This study confirms that emotional signals embedded in crisis responses may affect corporate reputations by reducing feelings of anger and by increasing the acceptance of the organizational message. In doing so, this study provides a starting point for further exploration of the effectiveness of other emotions in crisis communication.     

“I Don't Have to be Afraid of You”: Rape Survivors' Emotion Management in Court

This analysis of 32 semi-structured interviews with rape survivors explores why and how emotions are managed during court events. I examine rape survivors' accounts to identify the factors that contribute to intense feelings in the courtroom, incentives/motivations survivors have to manage their feelings and expressions of specific emotions, survivors' individualized strategies for deflecting, suppressing, and cultivating emotion, and interpersonal strategies for achieving emotional control that involve others in the courtroom. This investigation shows that survivors are not passive victims and that emotions are a fundamental feature of interaction in courtrooms. This investigation builds on Mills and Kleinman's (1988) cognitive/emotional framework and other studies of interpersonal emotion management in and out of formal organizations.     

Finance organizations, decisions and emotions

Analyses of global financial markets are dominated by atomized models of decision-making and behavioural psychology ('exuberance' or 'panic'). In contrast, this paper argues that overwhelmingly, finance organizations rather than 'individuals' make decisions, and routinely use emotions in formulating expectations. Keynes introduced emotion (business confidence and animal spirits) but in economics, emotion remains individualistic and irrational. Luhmann's system theory lies at the other extreme, where emotions like trust and confidence are central variables, functional in the reduction of complexity in sub-systems like the economy. The gap between irrational emotions aggregated to 'herd' behaviour in economics, and 'system trust' applied to finance and money as a 'medium of communication' in sociology, remains largely unfilled. This paper argues that while organizations cannot be said to 'think' or 'feel', they are rational and emotional, because impersonal trust, confidence and their contrary emotions are unavoidable in decision-making due to fundamental uncertainty. These future-oriented emotions are prevalent within and between organizations in the financial sector, primarily in generating expectations. The dynamic of corporate activities of tense and ruthless struggle is a more plausible level of analysis than either financial 'manias' in aggregate or 'system trust'.     

Emotions and Emotional Labor at Worker‐Owned Businesses: Deep Acting,Surface Acting,and Genuine Emotions

Members of worker cooperatives—organizations collectively owned and democratically run by their workers—report substantial differences in how they can or must perform various emotions, compared with previous work at conventional, hierarchical organizations. First, some emotions not allowed in conventional workplaces are fully permitted at worker cooperatives, including negative emotions, like anger, but also positive emotions, like enthusiasm. In contrast, other emotions must be displayed, even if insincere. Sometimes, these displays are accomplished through surface acting, like pretending to happily accept the slow pace of committee‐led change. Other times, through deep acting, members internalized new emotional reactions, such as pride, instead of resentment, when helping coworkers even after their own shifts had ended.     

The Contribution of Voluntary Organizations to the Care of Children with Life-limiting Incurable Disorders and their Families

A national postal survey of voluntay organizations providing for children with life-limiting incurable disorders (n = 147) is described. The majority of organizations originated from the motivation of parents or care workers in response to deficiencies in service provision from other agencies. A wide variety of services were available from the organizations with over half providing an information service, emotional support and counselling, patient and family support and a telephone helpline. The provision of some services, for example respite care, was, hoverer, associated with the size of annual budgets. Publicity, referral and funding arrangements are also discussed. The role of voluntary organizations as partners in care with statutory agencies is discussed in the light of instability of funding arrangements and the use of health and social work staff as the main source of information about voluntary services to parents. Areas of further research in this field are suggested.     

Feeling Social Movements: Theoretical Contributions to Social Movement Research on Emotions

Recent literature provides evidence that emotions are intrinsic to the constitution of social movements. The present review examines how scholars theorize emotions in their empirical studies and focuses on the following topics: emotion work, emotional framing, emotional cultures and emotional opportunity structures. The combination of several constructs in the analysis of emotions signals a shift toward integration of preexisting perspectives common in the field of social movements.     

Getting emotional: An emotion-cognition dual-factor model of crisis communication

The effect of emotional experience on cognitive processes is an under-explored phenomenon in crisis communication research, despite indications of the increasing importance of emotion-based communication in the digital era. Emerging evidence indicates that the emotional experiences of publics play a critical role during organizational crises and determine the degree to which organizations are able to successfully devise communications that help them deal with such crises. Yet no comprehensive, theoretically sound model exists for analyzing how emotions influence the cognitive processing of crisis information. Our study proposes just such a model, capable of describing how cognition and emotion, separately or interactively, influence the publics’ processing of crisis information and consequently their attitudes and behaviors. Our model describes how emotional variables determine whether the publics take a cognition-oriented approach or an emotion-oriented approach to information processing and subsequent formation of interpretations, evaluations, and judgments directed toward organizations. Moreover, our model explains how an emotion-to-cognition assessment of publics’ attitudes is possible and makes a case for how it is critical for predicting and influencing the publics’ behavior during organizational crises. The hope is that this model will aid practitioners and academics in understanding why the publics’ emotions matter during crisis communication as well as how to craft more effective communication strategies as a result. Finally, several avenues for future research are suggested in order to test the validity of our conceptual model in different contexts.     

Bridging the contradictions of social constructionism and psychoanalysis in a study of workplace emotions in India

This paper makes a contribution to the study of emotions in organizations by offering a systematic juxtaposition and cross-fertilization of psychoanalytic and social constructionist approaches. These two traditions have found it hard to communicate in the past when addressing organizational emotions. Points of similarity and tension between them are discussed in connection with two critical case studies of female Indian managers discussing their emotions at the workplace. These were obtained during field work in which emotions were studied through narratives generated by a free-association interview approach. Both the emotions described in the narratives themselves and the emotions of the interview encounter were analysed, as resources for a rapprochement of contrasting perspectives on emotion. This rapprochement acknowledges the psychoanalytic emphasis on unconscious dynamics shaping the emotional lives of individuals and groups, while also honouring the social constructionist emphasis on how emotions are influenced by social, cultural and discursive practices.     

Learning to feel: the neglected sociology of social movements

This paper discusses the experience and ideology of emotions among animal rights activists, and more broadly, the applicability of the sociology of emotions to the field of social movements. I examine the case of a social movement which relies heavily on empathy in its initial recruitment, and which has been derisively labeled by outsiders as ‘emotional’. I explain recruitment to animal rights activism by showing how activists develop a ‘vocabulary of emotions’ to rationalize their participation to others and themselves, along with managing the emotional tone of the movement by limiting the kinds of people who can take part in debates about animal cruelty. The interactive nature in which emotions develop in social movements is stressed over previous approaches to emotions in the social movement literature, which treat emotions as impulsive or irrational.     

Exploring the influence of the attachment organizations of novice therapists on their delivery of emotionally focused therapy for couples

Clinicians' own internal resources for understanding relationships--that is, their attachment organizations--have been found to influence the process and outcome of treatment. The current study addressed whether the attachment organizations of novice couple and family therapists were associated with couples' experiences of their therapists, therapeutic alliance, session impact, and emotionally focused couple therapy (EFT) fidelity (i.e., especially as related to targeting and working with attachment needs and overt and underlying emotions). Novice couple and family therapists delivered EFT, an attachment-based approach, to couples in a simulated session and an embedded multicase study design guided a cross-case analysis. Findings indicated that secure therapists, when compared to their insecure peers, were more competent at working with attachment needs, as well as the overt and underlying emotions of their clients. Secure therapists perceived themselves as being more skilled in emotion regulation, which may have contributed to their abilities to remain attuned to their clients' attachment needs and emotional expression, even in the face of emotional arousal in session. Couples of insecure therapists also reported greater alliance splits. Future research is needed to further explore the dyadic influences of both therapists' and clients' attachment organizations, as well as the training and supervision practices these findings implicate.     

Emotions,affects and the production of social life

While many aspects of social life possess an emotional component, sociology needs to explore explicitly the part emotions play in producing the social world and human history. This paper turns away from individualistic and anthropocentric emphases upon the experience of feelings and emotions, attending instead to an exploration of flows of ‘affect’ (meaning simply a capacity to affect or be affected) between bodies, things, social institutions and abstractions. It establishes a materialist sociology of affects that acknowledges emotions as a part, but only a part, of a more generalized affective flow that produces bodies and the social world. From this perspective, emotions are not a peculiarly remarkable outcome of the confluence of biology and culture, but part of a continuum of affectivity that links human bodies to their physical and social environment. This enhances sociological understanding of the part emotions play in shaping actions and capacities in many settings of sociological concern.     

Volunteers and Professionals in Norwegian Sport Organizations

The mass media, politicians, and social scientists assert that there are increasing problems in recruiting volunteers to voluntary organizations. This paper investigates the situation with respect to voluntary sport organizations in a Norwegian context. The situation for voluntary and paid work is described and discussed with respect to different kinds of sport organizations. The empirical results show that voluntary work still is the foundation of most sport organizations, but that there are large differences between various types of organizations, and that voluntary work functions in complex interaction with other important economic and structural features of these organizations.     

Emotional awareness and couples' relationship satisfaction

This study examined the role of emotional awareness in couples' relationships and the effects of a tendency to respond to difficult couples' situations with "soft" emotions (including sadness and fear) versus "hard" emotions (including anger and resentment). Participants were 56 heterosexual couples who completed a measure of relationship satisfaction and two measures of emotional awareness, including one that was developed as part of this study. Results indicated that women were more emotionally aware than men in response to couples' situations, but not in response to general situations outside the relationship. In addition, higher levels of emotional awareness and a higher awareness of "hard" emotions were associated with decreased relationship satisfaction for women, but not for men. Discrepancy between partners' levels of awareness was related to lower satisfaction for both men and women.     

Emotional Transactions in the Paris Subway: Combining Naturalistic Videotaping,Objective Facial Coding and Sequential Analysis in the Study of Nonverbal Emotional Behavior

We report on what, to our knowledge, represents the first study of nonverbal emotional behavior in crowded public places combining naturalistic videotaping of situated activity, objective coding of facial movement, and sequential analysis of behavior. In the first part of the study we argue that passengers do not lose emotional sensitivity to physical contact as density (passengers per square meter) increases, which indicates that physical contact is experienced as a territorial intrusion regardless of crowdedness. In the second part of the study, we suggest that passengers resolve the emotions due to intrusive physical contacts through two interactional strategies involving facial movements usually interpreted as “expressions of emotions.” Since proxemic violations seem to represent a pervasive emotion elicitor, the protocol can be extended to other means of transportation and replicated in other locations. We conclude that the methodology provides an effective tool for theory-building in the study of nonverbal emotional behavior.     

Interdepartmental relations and voluntary organizations: An exploration of tensions and why they arise

This article explores the nature of interdepartmental relations in voluntary organizations, looking, in particular, at the relationship between fundraising and service-providing departments. The findings indicate that the relationship between these two departments can be problematic, and the sources of tension between them are outlined. The author examines the question of why tensions arise. The fact that, for the voluntary organization, the needs and preferences of the service funder and the service recipient can be very different may be part of the explanation. Finally, the implications of the findings for our understanding of the role of voluntary organizations and the strategies they adopt are explored.     

Uncompensated emotional labor,racial battle fatigue,and (in)civility in digital spaces

Emotional labor was originally theorized by Arlie Hochschild in the context of domestic labor. Since her early theorization, popular culture and social scientists have adopted the term to refer to emotion work that is exhibited in a manner of financially compensated social settings. Emotional labor refers to the process by which individuals are expected to conform to a set of societal guidelines, ensuring that their emotions conform to that performance. As the use of social media grows, emotional labor plays an increasing role in the lives of people of color—across media platforms. We frame the ever‐present negotiation involved in racialized interactions online as a type of uncompensated emotional labor that results in racial battle fatigue. Next, we position emotional labor as an intrinsic part of the experience for social media users of color because digital media is by default a White, racialized space. Lastly, we argue that current research on civility does not account for the emotional labor of people of color. We offer an original view of uncompensated emotional labor that is inclusive of cross‐platform, racialized emotional labor that can result in racial battle fatigue.     

Maternal Punitive Reactions to Children's Negative Emotions and Young Adult Trait Anger: Effect of Gender and Emotional Closeness

The current study tested whether young adult's recollected reports of their mother's punitive reactions to their negative emotions in childhood predicted anger expression in young adulthood and whether emotional closeness weakens this association. Further, a three-way interaction was tested to examine whether emotional closeness is a stronger protective factor for young women than for young men. Results revealed a significant three-way interaction (gender × emotional closeness × maternal punitive reactions). For young men, maternal punitive reactions to negative emotions were directly associated with increased anger expressions. Maternal punitive reactions to young women's negative emotions in childhood were associated with increased anger in adulthood only when they reported low maternal emotional closeness. Findings suggest that maternal emotional closeness may serve as a buffer against the negative effects of maternal punitive reactions for women's anger expression in young adulthood.