Coaching‐Kompetenzen: Behauptungen und Kritik

The term “competence” is widely used, but hardly ever defined. The author combines the four levels of evaluation sensu Kirkpatrick, Evaluation of training, Training and Development Handbook (1976) with the three dimensions of quality management to review continuous assumptions of competence in the light of a theoretical model. He concludes that competence remains to be seen as performance by improvement in practice.     

Ergebnisse der Mediengewaltforschung: Überblick und Probleme

Results of media violence research: Overview and problemsOn the basis of massive acts of violence of children and young people the question arises to what extent the media make a contribution to these incidents. The results of empirical media research about the effects of the consumption of violence representations in the media are collected. As the basis for the argumentation predominantly the existing metaanalysis in the international research literature were used; with these can be convincingly argued against those theses, put again and again into the public in order to weaken the importance of medium influence. The theses set up in the public discourse are arranged thereby in the sense of an ?encyclopaedia of popular mistakes“, which are analyzed critically and disproved.On the basis of a multifactor model about the emergence of acts of violence the ways of how medium representations can affect behaviour are delineated. The view presented actually in the empirical media research corresponds neither to the frequently postulated and roughly simplifying imitation thesis, still to the simple stimulus-reaction hypothesis. However, in the public discussion these and other simplifying assumptions are reiterated again and again in order to diminish the responsibility of the media. It is also to be considered that subjective evidences, after which such effects are denied, are even explanation-needy facts, which since a long time are well documented in the social-psychological research as ?Third person effect“. Additionally suggestions are made, which measures within the diverse social fields against the media flood and its effects are to be taken.     

Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und k??nftige Forschungsaufgaben

The possibilities of service delivery have expanded vastly over the last years, mainly due to the rapid development of information and communication technologies. Modern forms of data transmission enable a technologically mediated delivery of a broad spectrum of services over great distances. These ??remote services?? gain more and more importance in business, yet have only attracted little attention in academic research so far. This overview article captures the state-of-the-art of research in this field and starts laying the groundwork for a thorough discussion of economically relevant aspects of remote services. Based on a definition and conceptualization of this new service type that considers current service typology, this article identifies specific challenges for management and marketing of remote services and deduces an agenda for future research.     

Franchise- vs. Neugr��ndung: Analyse der Einfl��sse auf Gr��ndungsart und Gr��ndungserfolg

The survey at hand uses a sophisticated classification between derivative and original founders to demonstrate that the group of entrepreneurs consists of several distinct sub-groups or types. With the help of personality traits (Big Five) we examine the different entrepreneurial types. We also investigate how the interaction of personality and entrepreneurial type influences success. The analyses were conducted with a sample of franchise founders (derivative founders) and new business founders (original founders) in Germany. The results in relation to the entrepreneurial type support the distinction between groups as differences were found in personality traits. With respect to the prediction of success we identify interaction effects between personality and entrepreneurial type.     

Coaching und Psychotherapie — Differenz und Konvergenz

Coaching and psychotherapy — difference and convergence. A discussion on counseling between professional and personal issuesThe author discusses the relation between coaching and psychotherapy. He emphasises several crucial differences, but here he is concerned with the interfaces between these formats. He demonstrates, that in many cases psychotherapeutic views — basing on corresponding qualifications — may offer an important improvement of coaching. This is illustrated by some case studies.     

E-Coaching: Prozess- und Ergebnisevaluation des„Virtuellen Zielerreichungscoachings“

The authors present the design and first results of an ongoing research project. The main emphasis of the research lies on observable and mental processes of the coach and the coachee in and between coaching sessions as well as for the coachee after the coaching. The research is based on a particular e-coaching format named “virtual goal attainment coaching”, consisting of telephone-based coaching sessions combined with by internet mediated questions that the coachee answers with support of the coach. The ambition of this particular type of coaching, since based on empirical findings of coaching success factors and combined with modern media, is to generate excellent results within a short amount of time. Preliminary findings confirm the efficiency and effectiveness of this blended coaching program.     

Der Einfluss von Kognition und Affekt auf Unternehmensgründungsentscheidungen: Eine vergleichende Analyse von Angestellten und Unternehmern

The relationship between individuals?? entrepreneurial behavior and objective situational characteristics of an entrepreneurial opportunity??individual-opportunity nexus??lies in the focus of entrepreneurship research. The role of subjective appraisals and affective influences in the pre-entrepreneurial process was neglected in this context so far. On the basis of a questionnaire experiment with two different samples of employees and entrepreneurs, our results confirm central assumptions of cognitive appraisal and emotion theories. The subjective appraisals of objective entrepreneurial opportunities better predict entrepreneurial evaluation and exploitation decisions than the objective characteristics of the entrepreneurial opportunity. Furthermore, the results show in addition to an inverse direct effect of negative affect that the relationship between the entrepreneurial evaluation and exploitation is negatively moderated by negative affect. Our analyses indicate that the two subsamples show differences in their cognitive processes, but that they are still generally comparable. The affective influences on the pre-entrepreneurial process, however, demonstrate no group specific differences. These results extend the individual-opportunity-nexus-paradigm that is based on objective characteristics by examining the meaning of subjective appraisals and affective reactions and therefore the intersection of individuals and entrepreneurial opportunities.     

Zum Zusammenhang von Führungsqualität und Burnout- bzw. Mobbingprävention

The author discusses how workplace-related phenomena with a high socio-emotional pressure like burn out or workplace bullying relate to the leadership quality or leadership culture of an organisation. Workplace bullying and burn out are thus not understood as mere individual problems but rather are analyzed in an organisational context. The hypothesis developed in this article is that leadership quality can make a considerable contribution to preventing workplace bullying and burn out. The author develops a frame of action at which intervention levels and with what intervention forms one can pro-actively and preventively counteract workplace bullying and burn out.     

Produktrückgaben und Preise im Versandhandel: Ein internationaler Vergleich

E-Commerce sales have been constantly rising over the past years. Among the reasons for this trend are advantages such as reduced search costs and low transaction costs for the buyer. A disadvantage of online shopping is that customers cannot inspect the product they buy online. In Germany, customers are entitled to get full refund when withdrawing from any distance selling. Customers can withdraw from a contract within two weeks without any explanation. Many retailers in the USA do not refund the full price to the customer in case of product return and charge restocking fees. A reason for such a restrictive return policy is the reduction of opportunistic product returns. In this paper, the authors compare prices in online-shops for identical products in the USA and Germany. The comparison shows that the alleged consumer protection achieved by a legal prohibition of restocking fees leads to higher average prices for electronic products in Germany.     

Coaching und Internet? Chancen und Grenzen des Internets für Coaches und Klienten

Coaching and internet? Chances and limitations of the internet to coaches and clientsThis article describes potentials and limitations of Internet-based coaching and counseling. It focuses on the capabilities of the Internet as a medium of information and communication and its significance for coaches, clients and newbies. Some suggestions are given on how coaches and clients could use the Internet for working purposes. The necessity to analyze and integrate important medium-specific, individual-specific and interpersonal factors should be kept in mind. This follows the fact that they function together in a dynamic way, as the media-ecologic model of Döring (2003) postulates.     

Wertschöpfungs- und Werteinforderungsnormen im Rahmen der „Plural Form Governance“: Ein empirischer Test in Key-Account- und Nicht-Key-Account-Dyaden

In order to secure against uncertainty in vertical business relationships, actors dispose of different mechanisms. This article focuses on the influence of contracts, specific investments, value-creating norms, value-claiming norms, and trust on customer satisfaction and commitment. An empirical study lead to the result that governance mechanisms have high explanatory power for the outcome variables. Value-creating norms and trust play a key role. In addition, the article differentiates between key account and non key account relationships. It shows that only value-creating norms contribute to the explanation of both outcome variables across both types of relationships.     

Die Wirkung von informellen und internetbasierten Rekrutierungskanälen auf den Rekrutierungserfolg: Eine empirische Analyse in kleinen und mittleren Unternehmen

This study analyses the impact of informal and web-based recruitment sources on several dimensions of SME recruitment success. Our results show that informal recruitment sources unfold a different impact on applicant-pool quantity and -quality, and applicant fit than web-based recruitment sources. Informal recruitment sources (recruitment via personal networks, employee referrals etc.) enhance applicant-pool quality, person-organization fit and person-job fit. Web-based recruitment sources primarily increases applicant-pool quantity. HR-recruitment websites also unfold a positive effect on applicant-pool quality. Accordingly, the use of these recruitment sources needs to be planned in a strategic manner, in order to achieve firm specific recruitment goals regarding applicant-pool quantity and –quality.