不同类型绩效考核对员工考核反应的差异性影响——考核目的视角下的研究

本文旨在探讨不同类型绩效考核对员工考核反应(Appraisal Reaction)造成的差异性影响。根据考核的两种基本目的(发展型和评估型),将绩效考核划分为交易型、承诺型、合作型和放任型四种类型。通过对武汉市308名企业员工的调查发现,在不同类型的绩效考核下,员工对考核的直接反应和间接反应都有显著性差异。整体而言,在合作型绩效考核下,员工的考核公平感会表现得更高,任务绩效也会更好;在放任型绩效考核下,员工的考核满意度最低。进一步的协方差分析和多变量方差分析也基本证实了该结果。     

Increasing performance appraisal effectiveness: matching task types, appraisal process, and rater training

The search for one best performance appraisal format ignores differences among jobs. A performance appraisal system tailored to fit ratee task characteristics is proposed. This approach, which involves systems designed to deal with tasks where both availability of reliable and valid performance measures and knowledge of the transformation process may be either high or low, is expected to increase the relationship between observational accuracy and accuracy in rating performance, as well as to improve ratees' future performance.     

A framework for sustainable forest resource allocation: A Canadian case study

This paper addresses the problem of public-owned forest resource allocation observed in Canada. An integrated framework based on mill abilities to create value (expressed as economic, environmental and social benefits) is proposed. It encompasses three phases: (1) election of sustainable allocation criteria, (2) evaluation of mill performance with regard to the allocation criteria and (3) allocation of wood volumes according to mill performance. The framework is applied to a case study proposed by Ministry of Forests, Fauna and Parks (MFFP) in Québec. It is implemented as follows: first, the international standards, Forest Stewardship Council (FSC) and Global Reporting Initiative (GRI) are used to identify relevant allocation criteria covering the three sustainability dimensions (economy, environment and society). Second, the Group-Analytic Hierarchy Process (Group-AHP) is used to weight the allocation criteria and evaluate mill sustainability performance. Finally, optimization models are formulated to allocate the wood following two strategies: (1) maximizing the total created value by all mills and (2) promoting inter-firm fairness. The numerical results show that integrating sustainability concerns in the evaluation process has a significant impact on the allocation decisions. Moreover, adopting a wood allocation strategy seeking to guarantee fairness between forest companies is a win–win strategy as it also leads to maximizing the created value with a minimum deviation from the optimal targeted value. Lessons learned from this collaboration with MFFP are presented in order to help other interested researchers and public organizations develop their own roadmap to sustainable public resource allocation.     

Performance Measurement: Challenges for Tomorrow*

This paper demonstrates that the context within which performance measurement is used is changing. The key questions posed are: Is performance measurement ready for the emerging context? What are the gaps in our knowledge? and Which lines of enquiry do we need to pursue? A literature synthesis conducted by a team of multidisciplinary researchers charts the evolution of the performance‐measurement literature and identifies that the literature largely follows the emerging business and global trends. The ensuing discussion introduces the currently emerging and predicted future trends and explores how current knowledge on performance measurement may deal with the emerging context. This results in identification of specific challenges for performance measurement within a holistic systems‐based framework. The principle limitation of the paper is that it covers a broad literature base without in‐depth analysis of a particular aspect of performance measurement. However, this weakness is also the strength of the paper. What is perhaps most significant is that there is a need for rethinking how we research the field of performance measurement by taking a holistic systems‐based approach, recognizing the integrated and concurrent nature of challenges that the practitioners, and consequently the field, face.     

Factors influencing expatriate performance appraisal system success: an organizational perspective

This study examines the factors that influence the success of expatriate performance appraisal systems in U.S. multinationals, as perceived by the organizations. Results involving 94 firms suggest that clarifying performance expectations prior to the performance rating, the fairness of the performance appraisal system, and the incorporation of career development positively influence perceptions of expatriate performance appraisal system success. The frequency of evaluating expatriates performance approached significance and consideration of the local environment in the performance appraisal process was not a significant contributor to the perceived success of the system. Research and practical implications, as well as suggestions for future research, are discussed.     

13 When Group Identities Matter

Abstract

Performance appraisals are a critical part of organizational life, and bias in appraisals is consistently mentioned as a barrier to advancement for diverse workers. This chapter reviews the literature on rater bias in performance appraisals, defined as effects on performance ratings due to ratee category membership. We focus on the major theoretical frameworks (e.g., stereotype fit and relational demography) used in the study of bias, organizing the research findings by the four most commonly studied demographic categories: gender, race, age, and disability. The review allows better understanding of the gaps in our knowledge and identifies needed future research directions in this literature stream. We conclude the chapter with several concerns including a lack of empirical research testing propositions concerning the effect of organizational variables on bias.     

A Flexible Evaluative Framework for Order Picking Systems

This paper develops a novel framework to evaluate the integral performance of order picking systems with different combinations of storage and order picking policies. The warehousing literature on order picking mostly considers minimizing either elapsed time or distance as the sole objective, whereas warehouse managers in a supply chain have to look beyond single‐dimensional performance and consider trade‐offs among different criteria. Thus managers still need a unified and efficient framework to select a portfolio of appropriate order picking policies from a multi‐criteria and contextual perspective. Our framework—combining data envelopment analysis, ranking and selection, and multiple comparisons—provides an efficient methodology to simultaneously analyze several interrelated problems in order picking systems with multiple performance attributes, such as service levels and operational costs. We demonstrate our approach through comprehensive evaluations of order picking policies in three low‐level, picker‐to‐parts rectangular warehouses facing demand variations.     

Dynamic capabilities: A review and research agenda

The notion of dynamic capabilities complements the premise of the resource‐based view of the firm, and has injected new vigour into empirical research in the last decade. Nonetheless, several issues surrounding its conceptualization remain ambivalent. In light of empirical advancement, this paper aims to clarify the concept of dynamic capabilities, and then identify three component factors which reflect the common features of dynamic capabilities across firms and which may be adopted and further developed into a measurement construct in future research. Further, a research model is developed encompassing antecedents and consequences of dynamic capabilities in an integrated framework. Suggestions for future research and managerial implications are also discussed.     

Performance Assessment in Support of the 1996 Compliance Certification Application for the Waste Isolation Pilot Plant

The conceptual and computational structure of a performance assessment (PA) for the Waste Isolation Pilot Plant (WIPP) is described. Important parts of this structure are (1) maintenance of a separation between stochastic (i.e., aleatory) and subjective (i.e., epistemic) uncertainty, with stochastic uncertainty arising from the many possible disruptions that could occur over the 10,000-year regulatory period that applies to the WIPP, and subjective uncertainty arising from the imprecision with which many of the quantities required in the analysis are known, (2) use of Latin hypercube sampling to incorporate the effects of subjective uncertainty, (3) use of Monte Carlo (i.e., random) sampling to incorporate the effects of stochastic uncertainty, and (4) efficient use of the necessarily limited number of mechanistic calculations that can be performed to support the analysis. The WIPP is under development by the U.S. Department of Energy (DOE) for the geologic (i.e., deep underground) disposal of transuranic (TRU) waste, with the indicated PA supporting a Compliance Certification Application (CCA) by the DOE to the U.S. Environmental Protection Agency (EPA) in October 1996 for the necessary certifications for the WIPP to begin operation. The EPA certified the WIPP for the disposal of TRU waste in May 1998, with the result that the WIPP will be the first operational facility in the United States for the geologic disposal of radioactive waste.     

Employee performance management across borders: A review of relevant academic literature

The purpose of this paper is to survey the emerging academic literature on employee performance management (PM) from an international perspective. The primary information source was a search of electronic databases. Two criteria were used to determine which studies to include in the literature survey: (1) those published in an English-language blind refereed academic journal, and (2) those focused on employee PM or performance appraisal (PA) from an international/global perspective. Sixty-four articles, published between 1985 and 2005, met the criteria. A preliminary scheme was developed for classifying the existing academic research into conceptual and empirical articles. The empirical articles were further classified by their foci and themes. In addition to classifying the articles, the paper presents a summary of what can be learned from the major findings of the empirical studies. The major conclusion is that the academic literature on cross-border PM is relatively atheoretical and exploratory in nature and that the design and substance of the research studies are weak. With regard to themes, there are a number of foci in the literature with only scant attention paid to the central concern with the PM of expatriates as expressed by firms. The empirical articles look at the disparate components of PA and are interested mainly in cultural differences as an intervening variable. Several recommendations are presented for researchers to help focus future research on cross-border PM.     

Employees’ reactions to customer mistreatment: The moderating role of human resource management practices

This study examined the moderating roles of human resource management (HRM) practices in employees’ reactions to customer mistreatment. Drawing upon the job demands-resources (JD-R) model and stress appraisal theories, this study hypothesised that training and participation could buffer the negative effect of customer mistreatment on service employees’ work outcomes (i.e. emotional exhaustion and job performance). Data were collected from 730 service representatives and their team leaders at two time points. Results showed that customer mistreatment was less positively related to emotional exhaustion in teams where employees were provided with more participation opportunities, and customer mistreatment was less negatively related to performance in teams where employees received more training. The results suggest that different types of HRM practices could effectively buffer the negative impact of customer mistreatment on different work outcomes for service employees. Theoretically, this study extends the customer mistreatment literature by demonstrating the importance of studying HRM practices in the customer mistreatment context, and supports the integration of JD-R model as an overarching framework and stress appraisal theories as an explanatory theory to understand the role of HRM practices. Practically, the findings provide implications to managers in protecting employees from customer-related interpersonal stressors and maintaining a healthy and productive workforce.     

Scoring strategic performance: a pragmatic constructivist approach to strategic performance measurement

This paper analyses the characteristics of good strategic performance that contribute to the overall performance of a successful company. We apply a framework of pragmatic constructivism in order to analyse and measure strategic performance. We use the model for performance measurement based on pragmatic constructivism for the more specific topics of measuring, assessing and analysing strategic performance as opposed to operational performance. This paper analyses the characteristics of strategic performance that successfully enhance the overall performance of the company. The purpose is to outline a framework for strategic performance measurement that can be used to guide and measure strategic leadership. The framework focuses on the concepts of coherence and coherence tracing as the basic concepts for strategic performance and thus the task for strategic performance measurement.     

3 Staffing Twenty‐first‐century Organizations

Abstract

We highlight important differences between twenty‐first‐century organizations as compared with those of the previous century, and offer a critical review of the basic principles, typical applications, general effectiveness, and limitations of the current staffing model. That model focuses on identifying and measuring job‐related individual characteristics to predict individual‐level job performance. We conclude that the current staffing model has reached a ceiling or plateau in terms of its ability to make accurate predictions about future performance. Evidence accumulated over more than 80 years of staffing research suggests that general mental abilities and other traditional staffing tools do a modest job of predicting performance across settings and jobs considering that, even when combined and corrected for methodological and statistical artifacts, they rarely predict more than 50% of the variance in performance. Accordingly, we argue for a change in direction in staffing research and propose an expanded view of the staffing process, including the introduction of a new construct, in situ performance, and an expanded view of staffing tools to be used to predict future in situ performance that take into account time and context. Our critical review offers a novel perspective and research agenda with the goal of guiding future research that will result in more useful, applicable, relevant, and effective knowledge for practitioners to use in organizational settings.     

Formal strategic planning in the United States today.

The author sets out an appraisal of the state of corporate-strategic planning in the United States. He deals with the chronology of planning development before appraising the 'state of the art'. The appraisal utilizes the author's own set of criteria which are comprehensive and provide a framework against which individuals and companies can assess their own systems. The author deals in some detail with the nature of planning systems in different types of organization and provides valuable insight into the current state of strategic planning and a useful framework for critical analysis.     

A self‐motives perspective on feedback‐seeking behavior: Linking organizational behavior and social psychology research

Both the feedback‐seeking literature in management and the self‐motives domain in social psychology have focused on how motives affect the way in which people acquire information for self‐evaluation purposes. Despite apparent conceptual similarities, the implications of research in these domains have not been fully integrated. This paper aims to link research on feedback‐seeking behavior to recent theoretical developments in social psychology. First, the current perspective in management on feedback‐seeking motives is depicted. Second, a well‐established framework of self‐motives in social psychology is introduced. Third, similarities and differences between these two motivational perspectives are discussed and a first step towards integration is proposed. Fourth, it is demonstrated how a self‐motives perspective might guide future research on six key issues. Self‐motives might be useful in identifying new antecedents of feedback‐seeking behavior, resolving inconsistencies in the feedback‐seeking literature, understanding the interplay among feedback‐seeking motives, integrating feedback‐seeking and feedback reactions research, examining attitudinal outcomes of feedback‐seeking motives, and enhancing the feedback–performance relationship.     

The personality factor: how top management teams make decisions. A literature review

Past research has increasingly suggested that CEO/TMT personality can play a relevant role in influencing various external (e.g. firm performance) and internal (e.g. firm organizational structure) management outcomes. These promising results need appropriate systematization and discussion, which we aim at providing through a literature review based on rigorous inclusion/exclusion criteria. Our analysis shows great heterogeneity in regard to both the personality traits and the personality based management outcomes explored by the investigated population of studies. Thus, we specifically use the framework provided by the Five-Factor Model (FFM) of personality to codify the publications and this framework allows us to identify some possible theoretical trajectories. These trajectories mainly regard the empirical testing of the highlighted associations between CEO emotional stability, extraversion and conscientiousness with bureaucratization, strategic pro-activity and firm performance. Our article is primarily intended for those scholars and practitioners who want to improve their knowledge about psychology-based decision making and behavioural corporate governance through the understanding of how CEO/TMT personality can affect their strategic decisions.     

Green supply chain performance measurement using the analytic hierarchy process: a comparative analysis of manufacturing organisations

The main purpose of this research is to develop and deploy an analytical framework for measuring the environmental performance of manufacturing supply chains. This work's theoretical bases combine and reconcile three major areas: supply chain management, environmental management and performance measurement. Researchers have suggested many empirical criteria for green supply chain (GSC) performance measurement and proposed both qualitative and quantitative frameworks. However, these are mainly operational in nature and specific to the focal company. This research develops an innovative GSC performance measurement framework by integrating supply chain processes (supplier relationship management, internal supply chain management and customer relationship management) with organisational decision levels (both strategic and operational). Environmental planning, environmental auditing, management commitment, environmental performance, economic performance and operational performance are the key level constructs. The proposed framework is then applied to three selected manufacturing organisations in the UK. Their GSC performance is measured and benchmarked by using the analytic hierarchy process (AHP), a multiple-attribute decision-making technique. The AHP-based framework offers an effective way to measure and benchmark organisations’ GSC performance. This study has both theoretical and practical implications. Theoretically it contributes holistic constructs for designing a GSC and managing it for sustainability; and practically it helps industry practitioners to measure and improve the environmental performance of their supply chain.     

A Review of Risk Perceptions and Other Factors that Influence Flood Mitigation Behavior

In flood risk management, a shift can be observed toward more integrated approaches that increasingly address the role of private households in implementing flood damage mitigation measures. This has resulted in a growing number of studies into the supposed positive relationship between individual flood risk perceptions and mitigation behavior. Our literature review shows, however, that, actually, this relationship is hardly observed in empirical studies. Two arguments are provided as an explanation. First, on the basis of protection motivation theory, a theoretical framework is discussed suggesting that individuals’ high‐risk perceptions need to be accompanied by coping appraisal to result in a protective response. Second, it is pointed out that possible feedback from already‐adopted mitigation measures on risk perceptions has hardly been considered by current studies. In addition, we also provide a review of factors that drive precautionary behavior other than risk perceptions. It is found that factors such as coping appraisal are consistently related to mitigation behavior. We conclude, therefore, that the current focus on risk perceptions as a means to explain and promote private flood mitigation behavior is not supported on either theoretical or empirical grounds.     

Big Data‐Savvy Teams’ Skills,Big Data‐Driven Actions and Business Performance

Prior studies on big data analytics have emphasized the importance of specific big data skills and capabilities for organizational success; however, they have largely neglected to investigate the use of cross‐functional teams’ skills and links to the role played by relevant data‐driven actions and business performance. Drawing on the resource‐based view (RBV) of the firm and on unique data collected from 240 big data experts working in global agrifood networks, we examine the links between the use of big data‐savvy (BDS) teams’ skills, big data‐driven (BDD) actions and business performance. BDS teams depend on multi‐disciplinary skills (e.g. computing, mathematics, statistics, machine learning and business domain knowledge) that help them turn their traditional business operations into modern data‐driven insights (e.g. knowing real‐time price changes and customer preferences), leading to BDD actions that enhance business performance. Our results, raised from structural equation modelling, indicate that BDS teams’ skills that produce valuable insights are the key determinants for BDD actions, which ultimately contribute to business performance. We further demonstrate that those organizations that emphasize BDD actions perform better compared to those that do not focus on such applications and relevant insights.