Integrating people with disabilities: their right – our responsibility

A full understanding of disability recognizes that it has a powerful human rights dimension and is often associated with social exclusion, and increased exposure and vulnerability to poverty. Disability is a human rights issue. The World Bank (1999) report points out that one in five of the world’s poorest are disabled, for whom access to basic rights is a daily struggle. Though arising from physical or intellectual impairment, disability has social implications as well as health ones. In most countries, government services for disabled people are still small‐scale rehabilitation projects separated from the rest of the community. People with disabilities are amongst the poorest of the poor. Barriers built by disability and poverty can only be removed by the concerted and integrated effort of the government, NGOs, corporates, movie mughals and educational institutions. It is the duty of the rest of society to acknowledge the rights of the poor and the disabled. This can no longer be treated as philanthropy but is a responsibility.     

Reaching the person—social work research as professional responsibility

The current debate on social work research methods shares some of the features of a general ‘crisis in epistemology’ evident in many academic disciplines which in turn is related to unresolved issues concerning scientific knowledge production in modernity. Social work's own attempts to develop a research basis, as its entry into modernity, shows historically a polarisation between a leaning towards positivist models as well as an affirmation of the importance of reflecting on personhood and the self in line with hermeneutic principles. It is hypothesised that political interests emanating from neoliberal social policies favour currently a positivist meaning of ‘evidence’ in practice research with implications of ‘value neutrality’ while social work practice needs to always address persons and their structural context equally. Therefore the polarisation between positivist and hermeneutic research orientations must be maintained as an impulse to acknowledge specific human qualities. Beyond implications for researcher-practitioners this perspective also contributes to a better understanding of future directions of epistemology in other disciplines.     

Whose responsibility? Resilience in families of children with developmental disabilities

Families with children with disabilities are at higher risk of stress, financial disadvantage and breakdown. In recent decades, research and policy have shifted focus from these problems to a strengths-based approach, using concepts such as family resilience. By definition, resilience is the ability to cope in adverse circumstances, suggesting a reliance on the individual. If this is the case, then to what extent does ‘family resilience’ place another burden of responsibility onto families? Whose responsibility is family resilience? This paper begins to answer this question using interviews with parents of children with developmental disabilities based in New South Wales, Australia.     

Minimizing stress in the workplace: Whose responsibility is it?

Work-related stress is pervasive in today's society. Its far-reaching effects on worker health, productivity, and organizational commitment have caused legislators and researchers alike to rethink stress prevention strategies that will best serve all systems involved. This article identifies the issues limiting the development of primary stress reduction programs in the workplace and provides insight as to the emerging global legislative initiatives that support this issue.     

Social responsibility and corporate web pages: Self-presentation or agenda-setting?

The recent growth of the Internet and World Wide Web has become a focus for both the popular press and social science scholars. The authors of this study examined how large corporate entities are making use of the Web to present themselves as socially responsible citizens and to advance their own policy positions.Analysis of a random sample of Fortune 500 companies revealed 90% had Web pages and 82% of the sites addressed at least one corporate social responsibility issue. More than half of the Web sites had items addressing community involvement, environmental concerns, and education. Few corporations, however, used their Web pages to monitor public opinion on issues or advocate policy positions. The number of social responsibility items on a Web page was positively correlated with the size of an organization and the implementation of tools to make a Web site more navigable, but was unrelated to a corporation's ranking within its industry. The researchers also distinguished between messages that proclaim the corporation does “no-harm”, and items that extol an organization's “good deeds.” Industry groups differed on the no-harm subscale but not good deeds.     

Is the good corporation dead? the community social responsibility of small business operators

This study examined whether social responsibility is a meaningful characteristic with which to differentiate businesses given its supposed demise in the new global economy. The analysis focuses on small businesses and the social responsibility of businesses toward their community. Community social responsibility and competitive strategies were measured by the self reports of 675 small business operators in 10 Iowa cities. Cluster analysis revealed four categories of business operators designated as civic leaders, alienated business operators, followers in high collective action communities, and followers in low collective action communities. Findings demonstrate that business owners and managers can be differentiated on the basis of community social responsibility. The clusters so created are associated with meaningful business and operator demographic features and with the operator’s belief in the importance of community support as a strategy for business success. This analysis shows that in spite of changes in the economy, a significant segment of small business operators believe in tenets of the enlightened self interest model of business social responsibility, that is, that doing good is good business.     

Symbolic convergence of local wisdom in cross–cultural collaborative social responsibility: Indonesian case

Lately, the CSR policies of Multinational Corporations in Indonesia show certain improvements. It cannot be denied that at present the CSRs of Multinational Corporations in Indonesia indicate they are visibly supporting/involved in assisting the attainment of some of the Global Goals for Sustainable Development (SDGs). This study examines the CSR activities of several Multinational Corporations in Indonesia, in particular how they adjust/adapt to the local wisdom in their efforts to attain their CSR goals.The main theory applied in our study is the Symbolic Convergence Theory, supported by the Accommodation Communication Theory. Three Multinational Corporations in Indonesia were chosen as subjects of this research. Analysis is based on the Collaborative Social Responsibility Model (Kartikawangi, 2015) and Cross Cultural Communication Competence in Business Interaction models (Kartikawangi et al., 2016).At present “positive” actions are increasing by companies in efforts to better understand the society they are working in. Clearer understandings of local, regional and national societal factors are required to enhance the corporation’s product development programs, marketing strategies, and CSR strategies. Local, regional and national societal groups are in positions to choose what should be provided by the companies in achieving shared and practical Symbolic Convergence meanings. The societal groups actively present their aspirations, but also the aspirations and local wisdom that must be absorbed by the company. Symbolic Convergence in the relationship is built by all interacting parties. These interactions include the companies, government and local society. Meanwhile, the media also assist in developing awareness through the dissemination of various balanced information in the form of social disclosures.     

Social responsibility and work conditions: building a reference label, Démarche T®

Corporate Social Responsibility (CSR) is now considered in large and global companies and the recent publication of the ISO 26000 standard clarifies the targets. Based on our consultancy's experience for fifteen years in ergonomics mainly in French small and medium enterprises, we developed a label to coax and value efforts of companies in dealing with health and safety at the work place as required by ISO 26000 paragraph 6.4. The formal approach of ISO describes what should be achieved but gives no cue on how actual conditions of work should be improved. The label, called Démarche T (ie Process W where W stands for work) aims the management of work conditions as a process, giving visibility and credit to companies for their continuous involvement in the matter. We describe the items and processes that are part of our assessment. We first conduct an ergonomic diagnosis including the analysis of records on health, physical and psychological well-being, observations at the workplace and interviews with the workers. This diagnosis is followed by recommendations. The fulfillment of these is assessed yearly. Items under assessment include: - ergonomics, health and safety in the companies statements and their impact in actual project management; - relations with workers through the committee for health and safety; - actual results on health, safety and work conditions. On a local level, we give the companies passing the label a competitive edge in recruiting better candidates motivated by good work conditions, and help them fulfill ISO 26000 requirements, an increasingly decisive advantage to benefit from public regional and European support. Our paper describes the diagnosis and follow-up process.     

Engaging through stories: Effects of narratives on individuals’ skepticism toward corporate social responsibility efforts

Skepticism is prevalent surrounding companies’ corporate social responsibility (CSR) communication. Existing research suggests that narratives can reduce counterarguing and increase story-consistent beliefs and attitudes. However, research is still in its preliminary stage in understanding how narratives may help alleviate individuals’ skepticism toward companies’ CSR initiatives. Through an experiment with Amazon Mechanical Turk participants (n = 345), the current study tested the effect of narrative vs non-narrative videos on individual perception of CSR skepticism. YouTube videos depicting a real organization’s CSR initiatives on the issue of gender equality were selected as stimuli. Results of the study suggest that narrative significantly reduced almost all of the previously identified dimensions of CSR skepticism and significantly increased perceived intrinsic (altruistic) motives. Furthermore, engagement with the video message and perceived CSR motives were significant mediators. The study highlights engagement with messages as a key aspect of reducing CSR skepticism. Theoretical and practical implications are discussed.     

The influence of corporate social responsibility and customer–company identification on publics’ dialogic communication intentions

The purpose of this study was to examine the effects of consumers’ perceptions of the company's corporate social responsibility on their intentions to engage in dialogic communications with a company (i.e., feedback), and to investigate the mediation role of their identification with the company in such effects. The findings indicated a significant relationship between corporate social responsibility and publics’ intentions to engage in dialogic communications. Also, customer–company identification was found to mediate such effects.     

A corporate responsibility? The constitution of fly-in,fly-out mining companies as governance partners in remote,mine-affected localities

In some remote parts of Australia, mining companies have positioned themselves as central actors in governing nearby affected communities by espousing notions of ‘voluntary partnerships for sustainability’ between business, government and community. It is argued in this paper that the nature and extent of mining company interventions in nearby communities constitutes a new problematic for these corporate actors. Drawing on research conducted in two remote areas in Australia, this paper undertakes an analytics of government to ask how mining companies have become leading actors in determining the future of local, mine-affected communities. It is suggested that their interventions arise from two processes: industry priorities for securing a ‘social license to operate’ by making a positive contribution to affected communities; and the restructuring of the state which has created an institutional void in these remote localities. As a result, mining companies are ‘filling the gaps’ in local service delivery through a mode of governing that takes the form of patronage rather than partnership. This raises questions about the future viability of these communities once the mines eventually close, and new challenges of governing for corporate actors.     

Corporate social responsibility and conflicts of interest in the alcohol and gambling industries: a post‐political discourse?

The corporate pursuit of social goals – known as Corporate Social Responsibility or ‘CSR’ – has been subject to critique on a number of grounds. However, a hitherto underexplored potential consequence of CSR has been suggested in a recent paper by C. Garsten and K. Jacobsson (‘Post‐Political Regulation: Soft Power and Post‐political Visions in Global Governance’ (2013), Critical Sociology 39: 421–37). They suggest that CSR is part of an international trend towards ‘post‐political’ governance discourses, where an emphasis on different actors’ common goals obscures conflicts of interest, subverting the open political conflict necessary for a well‐functioning democracy. This paper examines whether such post‐political discourses – including an outright denial of conflict of interest – can be found within the alcohol and gambling industries, where conflicts of interest are likely to be particularly acute given the addictive nature of the goods/services in question. Based on interviews with CSR professionals in these industries in Italy, the UK, and at EU‐level, we do indeed find evidence of a post‐political discourse. In these discourses, alcohol/gambling industry staff deny potential conflicts of interest on the basis that any small benefits from sales to a small number of addicts are seen to be outweighed by the reputational damage that addicts cause. Crucially, however, this coexists with another, less post‐political discourse, where addictions CSR professionals emphasize ‘common ground’ as a basis for CSR, while accepting some instances of possible conflict of interest. Here interviewees make considerable efforts to differentiate good (sustainable) from bad (short‐term) self‐interest in order to stress the genuineness of their own actions. We conclude the paper by considering whether CSR embedded within a ‘common ground’ discourse still hides conflicts of interests and subverts democratic debate, or overcomes the problems identified by Garsten and Jacobsson.     

‘There's a huge gulf between me as a male carer and women': Gender,domestic responsibility,and the community as an institutional arena

This paper explores the persistent link between women and domestic responsibility, a link that has been heavily documented and yet much less frequently theorised. Drawing on a qualitative research project with a 'critical case' study sample of couples trying to share housework and childcare in Britain in the early 1990s the paper argues that part of this puzzle linking women and domestic responsibility can be addressed by adopting wider definitions of domestic responsibility and of community. While domestic responsibility is often conceived as family labour that occurs within families/households, it also has inter-household, inter-institutional and community dimensions. With regard to a wider conceptualisation of the community, the paper argues that the community is more than a social institution; it is an institutional arena within which families/households, inter-household relations, community-based social networks and a wide array of community activities occur. The overall findings and implications of the research presented in this paper are three-fold. First, gendered socially constructed norms and gendered community-based social networks are highlighted as important factors that help to account for the persistent link between women and domestic responsibility. Second, taking cues from research carried out in Third World and low-income Western communities, it is important to shift research agendas on domestic divisions of labour to focus not only on intra-household divisions but also inter-household and intra-community relations. Third, the need is highlighted for greater attention to the links between socially constructed norms on masculinities, men's friendships and domestic responsibility. Este articulo explora la conexión persistente entre las mujeres y la responsabilidad doméstica. Se ha documentado mucho veces esta conexión pero se ha teorizado muy pocas veces. Se hace uso de una investigación cualitativa con un estudio tipo 'caso crítico' del cual proviene una muestra de parejas que intentan compartir las tareas domésticas y el cuidado de los niños, y se sostiene que se puede tratar parte de este enigma que une a las mujeres con la responsabilidad doméstica si se adoptan unas definiciones mas amplias de la responsabilidad doméstica y de la comunidad. Mientras que a menudo se suele concebir la responsabilidad doméstica como trabajo familiar que tiene lugar dentro de las familias/los hogares, también tiene dimensiones inter-hogares, inter-institucionales y comunitarias. Con respecto a una conceptualización mas amplia de la comunidad, este artículo sostiene que la comunidad es más que una institución social; es un ruedo institucional (Goetz, 1997) dentro del cual se encuentran las familias/los hogares, las relaciones inter-hogares, las redes sociales basadas en la comunidad y una amplia gama de actividades comunitarias. Tienen tres aspectos las conclusiones e implicaciones globales que se presentan en este artículo. Primero, se ponen de relieve las connotaciones de género, que se evidencian en las normas sociales y en las redes sociales basadas en la comunidad, como factores importantes que ayudan a explicar la conexión persistente entre las mujeres y la responsabilidad doméstica. Segundo, es importante seguir el ejemplo de investigaciones realizadas en el tercer mundo y en las comunidades occidentales de bajos ingresos, y cambiar el enfoque de las investigaciones de las divisiones domésticas del labor para centrarse no sólo en las divisiones entre el hogar sino también en las relaciones entre los hogares y entre la comunidad. Tercero, realzo la necesidad de prestar mas atencion a los vínculos entre las normas sociales sobre las masculinidades, las amistades entre los hombres y la responsabilidad doméstica.     

The paradoxical effects of communicating CSR activities: Why CSR communication has both positive and negative effects on the perception of a company’s social responsibility

Supporting societal goals and sustainable developments can help a company to be seen as socially responsible. This corporate social responsibility (CSR) must be communicated effectively as too intensive communication could negatively affect the company’s perception. These negative effects may be caused by an imbalance between the amount of CSR communication and the actual extent of CSR activities. Two experiments show that increased CSR communication has a negative indirect effect on perceptions of a company’s social responsibility, mediated by persuasive intent and reactance. However, depending on the extent of a company’s actual CSR activities, there is also a countervailing direct effect: A high extent of CSR communication positively affects perceptions of a company’s social responsibility if the company engages in a great number of CSR activities. In contrast, if a company only engages in a few activities but communicates a lot about it, this positive effect may even become negative.     

Looking at their side of the conflict? Effects of single versus multiple perspective history teaching on Jewish and Arab adolescents’ attitude to out-group narratives and in-group responsibility

In the last decade, the issue of teaching the Palestinian perspective on the Jewish–Arab conflict in Israeli schools gave rise to considerable debate and competing curricula. A quasi-experimental study compared the effects of these competing approaches on learners’ attitudes to out-group narratives and perceived in-group responsibility (IR). A total of 176 Israeli Jewish and Arab participants were randomly allocated into teaching approaches differing in method of engagement with historical narratives (single authoritative narrative, empathetic dual narrative, and critical analysis of conflicting sources). Results revealed effects for teaching approach and majority–minority status. Engagement with a single authoritative narrative decreased interest in out-group perspectives while empathetic engagement with out-group and in-group perspectives increased it, though the effect was more pronounced for members of the Arab minority than for those of the Jewish majority. Among Jewish participants, an empathetic teaching approach led to a decrease in perceived IR while the critical approach led to the opposite outcome. The trends were inverted for Arab participants. Engagement with historical perspectives also moderated the impact of interest in out-group perspectives on acceptance of IR. Educational implications point to the harmful effects of enforcing a single narrative in conflicted societies and to the beneficial outcomes of multiple perspective teaching.