e-Inclusion and e-Social work: new technologies at the service of social intervention

ABSTRACT

This paper defines the concept of e-inclusion in reference to programmes and projects that promote social inclusion through the use of new technologies. This concept is related to e-social work, defined as the use of ICTs in the field of social work and social services. To illustrate the implications of e-inclusion and e-social work, a case study is presented on a community involvement project using new technologies as a means and as an end. The SAREGUNE project for community use of new technologies was set up in Vitoria (Spain) in 2004. Ten years later, it gained recognition as a European e-inclusion scheme within the ‘Leonardo Da Vinci Multilateral Projects, Transfer of Innovation’ lifelong learning programme. This article explores the origins of the idea and its significance in the fight against the digital divide and in the processes of intercultural and social inclusion within the city's historic central district. A process of deconstruction, construction and reconstruction of the scheme is used to identify and describe the movements of rotation and revolution within the process of social inclusion, the levels of integration of e-social work at individual, group and community level, and the impact of the project in terms of e-inclusion.     

E-social work and at-risk populations: technology and robotics in social intervention with elders. The case of Spain

Information and communication technologies are increasingly relevant. Finding a sphere of activity that is isolated from technological advancement proves increasingly difficult, and social work is no exception. Therefore, given the socio-demographic and technological context for this sector in Spain, we must face and tackle new challenges. Focusing exclusively on the elderly, e-social work highlights new skills and abilities that can be developed by means of Information and Communication Technologies (ICTs), which are viewed as powerful tools that can guarantee egalitarian access to an improved life standard. Nevertheless, despite the digital divide growing smaller, its impact on people over 75 is still significant; hence, we need to use every tool at our disposal to reduce it to the bare minimum. With that purpose in mind, this article discusses usability, the causes of unequal access to ICTs, technological gerontological pedagogy and robotics as forward-looking technology. The aim is to technologically enable the senior population by adapting the necessary interfaces for an easier interaction; likewise, online intervention also aims for the utilization of alternative technologies. Technology has completely changed the world we live in pushing us to a new approach towards old age, fragility and chronicity. ICTs in social intervention must be a true source of opportunities to further social cohesion.     

Educational potential of e-social work: social work training in Spain

ABSTRACT

Information and communication technologies (ICTs) have enhanced peer communication and contributed to social change and, as such, have become an essential tool in the initial training and professional development of future social work practitioners. In the new millennium, it is particularly important to provide the foundations for delivering appropriate interventions in the fields of social education, social services, healthcare and development cooperation. To face these new challenges, training programmes in the framework of the European Higher Education Area should facilitate the acquisition of skills and competencies through curricula based on ongoing assessment which promote creativity and educational innovation. Through a systematic and comprehensive review of the scientific literature, this article examines the educational potential of e-social work in Spain and the training needs of social workers from an interdisciplinary approach. A critical debate is presented throughout the paper to encourage reflection among professionals. The study highlights the importance of the acquisition of digital skills through the development of educational intervention programmes using the latest technological media and resources with a view to serving citizens in these new spaces of interaction.     

Building Social Inclusion for Rural Older People Using Information and Communication Technologies: Perspectives of Rural Practitioners

Abstract

The literature identifies rural, older people as at risk of social exclusion, as a result of rural disadvantage. In this context, improved access to information and communication technologies (ICTs) has potential to build social inclusion, yet current evidence shows that rural, older people are the lowest current users of technology. This paper draws on the practice and local knowledge of rural practitioners from one Victorian region in order to explore: (a) the practice issues associated with ICT use among rural, older people; and (b) the characteristics of effective practice models in the rural, social work context. An analysis of findings highlights the need to respond to the diverse skills, needs, and learning styles of older people, to demonstrate the benefits of ICTs, involve users, and build confidence. Major barriers include poor ICT usage by many rural agencies and low practitioner capacity, as well as access and resources.     

ICT,young people and social work: distances and opportunities

ABSTRACT

The relationship between social work and Information and Communication Technologies (ICTs) is an awkward one in Spanish tradition, particularly from social work perspective due to a certain lack of institutional and professional competence in terms of understanding the capabilities of ICTs. Young people use ICTs to connect to each other and express themselves, however. ICTs represent a means—increasingly the main one—for young people to build and communicate their own identities and understand reality. As with other social sciences, social work suffers from a difficult relationship with young people. Youth is often studied differently and sometimes perceived as a problem that ends when adulthood is reached. In this context, the relationship among ICTs, social work and young people is also a difficult one. But this problem may also be a solution. By adopting a critical ICT approach, social work can create innovative initiatives and frameworks to improve communication between social work practitioners and teachers as with young people and students. Imagination and empathy will clearly be key to achieving this, in addition to deeper involvement in the use of new software and applications that can offer enhanced communication and build bridges between social workers and young people.     

The Caring Experience: Learning about Community Care through Spending 24 Hours with People Who Use Services and Family Carers

This paper describes a teaching and learning initiative developed in a UK social work programme that has involved carers, service users, academic social work staff and practitioners. Post‐graduate student social workers spend 24 hours in agreed periods with family carers or people who use social work services. The paper explains the origins of this initiative, rooted in a model of service user and carer involvement established over a number of years within the social work programme at the University of Dundee, Scotland. The development of this teaching and learning method is outlined and an account is given by a family carer describing their experience of being involved in the programme. Findings from the evaluation of this first year of operation are reported.     

Exploring the value of involving experts-by-experience in social work research: experiences from Slovenia and the UK

The evidence base for the methodological validity of conducting participatory research is becoming established. This article reviews the experiences of two researchers undertaking Ph.D. studies in Slovenia and UK, respectively, and considers the value of involving service users and carers in social work research. The Slovenian research involved user-researchers who developed research tools and undertook qualitative research. The first author explores the co-researchers’ impact on the research process and its outcomes, identifying both individual and collective empowerment of the co-researchers. The English study involved people from diverse backgrounds, who developed a recovery training programme for carers of people with schizophrenia. The second author describes how the steering group, and the carers who participated in the programme were impacted by the research process and experienced a sense of empowerment and how they influenced the development of new knowledge through the reflexive cycle. The authors draw out the commonalities and differences in our research that add to the existing evidence base supporting the development of participatory inquiry. We conclude by affirming the value of user participation in research in leading to the empowerment of users, the development of new research perspectives, and in contributing to theory in social work research and practice.     

Casino self‐exclusion programmes: A review of the issues 1

Abstract

Casino self‐exclusion is a procedure by which individuals can have themselves banned from entering a casino. One of the purposes of this paper is to present information about the availability and features of these programmes. A second purpose is to make recommendations about how to best operate them based on cross‐jurisdictional analysis and lessons from the addiction literature. The first section of the paper describes the typical casino self‐exclusion programme, outlining the features common to most policies. The second section provides a detailed overview of the programmes operating in Canada in order to give the reader an appreciation of the procedural variations that exist. The third section discusses the effectiveness of self‐exclusion programmes. Finally, the fourth section contains recommendations on ways to improve effectiveness. When properly implemented, self‐exclusion can be a valuable tool in helping to curb problem gambling.     

New social intervention technologies as a challenge in social work: IFSW Europe perspective

ABSTRACT

This study aims at analyzing the degree of training, use, and practice of the new technologies among the social work professionals in their work environment and at finding out their main reluctance or reservations to a more intensive use of ICTs in the performance of their tasks. For this purpose, a structured and closed questionnaire has been sent to the chairpeople of the professional organizations’ members of the International Federation of Social Workers Europe (IFSW Europe), which also includes Turkey and Israel. The reason for this choice lies in the fact that the representatives for the professional organizations have a privileged view on the situation of the profession from a global perspective and are the key informants on the current situation surrounding the social workers. This study allows us to know, among other results, that the success of ICTs among the professionals will depend on their ability to adapt to the specific professional nature of the social worker in the intervention domain. However, the uncertainty regarding the security of the personal data treatment, regarding the increase of the non included or paid work hours, and also, regarding the increase of professional stress are key factors explaining the reluctance of some professionals to a more intensive use of ICTs.     

Direct Service Applications of Videoconferencing Technologies: Case Examples from Korea and the United States

SUMMARY

This paper describes practice applications of videoconferencing technologies in two settings. In Korea, people who live in areas which lack social welfare expertise receive services such as education, counseling, diagnostic assessment, and therapy through a system linking the central site with three service agencies in three different cities. In the United States, an interactive video breast cancer support group links women in three distant communities monthly. Evaluative feedback concerning these applications from professional and lay users will be reviewed in detail. Implications for the use of videoconferencing in social work practice will be discussed.     

Building Capacity for Service User and Carer Involvement in Social Work Education

Requirements set out for the social work degree and post‐qualifying framework specify the involvement of service users and carers on a number of levels. Research indicates that service user and carer involvement can benefit students, professionals and service users and carers themselves. To keep up with demands placed on service users and carers by higher education institutions and other social work bodies, the issue of capacity needs to be addressed. This paper describes a programme (Getting Involved) designed by Skills for Care to build capacity to participate among service users and carers new to social work education. It describes the experience of piloting the programme in Dorset by a team at Bournemouth University consisting of service users and carers and staff from the Centre for Post‐Qualifying Social Work. Getting Involved is a welcome development and the outcomes of the pilot have been extremely positive for all involved. The process of undertaking and evaluating the pilot raised issues concerning setting up programmes, project management, service users and carers as co‐researchers and sustainability. These are discussed in terms of our experience and how they link with the literature. Lessons learnt and implications for similar work in the future are highlighted.     

Learning from service users’ involvement: a research about changing stigmatizing attitudes in social work students

Abstract

Stigmatizing attitudes can create barriers to forming partnership with service users and to developing people’s empowerment. So, social work education must help students overcome their stigmatizing attitudes. A useful strategy for bringing about changes is service users’ and carers’ involvement in social work education, providing students with direct exposure to stigmatized people in roles that emphasize their humanity and strengths, rather than their deficits. The present study assessed the impact of a one-day meeting with service users and carers members of self-help and mutual-aid groups on freshman social work students. Students completed an adapted version of Attitudes to Mental Illness Questionnaire before and after the meeting, and answered several qualitative questions. Data comparisons suggest that after face-to-face contact with service users and carers, social work students showed reduced stigmatizing attitudes. Implications for further research and social work education are discussed.     

Service user involvement in social work education: experiences from Germany and implications for a European perspective

ABSTRACT

Service user involvement (SUI) in social work education has gained widespread attention in Europe and other continents. Nevertheless, experiences on including service users in social work education have not been reported from Germany or other German-speaking countries to date. This paper reports preliminary experiences with implementing SUI in a bachelor’s programme of social work in a German University of Applied Sciences. The main goals of the current paper are (1) to provide a background for implementing service user approaches in Germany by introducing the structure of social work education in Germany; (2) to report experiences from a weekend seminar where service users worked together with students of social work in the framework of a curriculum of a German University of Applied Sciences and (3) to formulate some implications of these experiences for SUI across Europe. The main results were that introducing service user involvement into a German curriculum of social work is possible but needs careful reflection and planning. Experiences gathered in the weekend seminar with service users were encouraging for service users, students and teachers. We conclude that systematically implementing SUI into German curricula of social work is important.     

Relationship-based thinking and practice in social work

Abstract

Relationships with the users of social work are increasingly seen in procedural, legal and administrative terms. However, research studies examining both client satisfaction and intervention effectiveness regularly find that the psychosocial qualities of the worker-client relationship are a major component in the success or otherwise of the service offered. The case is made that the psychological selves of both practitioners and users acquire many of their characteristics, including personality, esteem, efficacy and defensive behaviours, within relationships throughout the lifespan. The level of social understanding and social competence that people develop depends on the quality of their relationship history. If poor relationships are where psychosocial competences go awry, then good relationships are where they are likely to recover. This observation has major implications for the quality, character and skill of the relationship experiences offered to clients by social workers     

Multiethnic Parentage

Abstract

Given increasing inter-ethnic contact resulting from migration and refugee movements as well as global economic and political activities, this paper explores the potential for bridging cultural, ethnic and racial divides by people who are not confined to a single ethnicity. Based on a piece of exploratory qualitative research, the paper describes the personal ethnic identity of 13 people of multi-cultural/ethnic/racial parentage, and then draws out links between their identity resolution and their social relationships. From the findings, hypotheses are formulated concerning the relationship between identity resolution and ease of bridging ethnic divides in social contexts. Implications of the findings for social work practice and the challenge of enhancing social cohesion are considered in the concluding section of the paper.     

Social work,psychoanalytic psychotherapy and mental handicap: A reading list

Abstract

This article, in two parts, describes first the development of a seminar group which Win Roberts and I set up for social workers, to promote the use of group work with clients in hospital settings. Each fortnightly seminar consisted of a discussion on aspects of group work theory and practice, followed by our experiential group. The second part describes one of the client groups that was established for people attending hospital for sub-fertility treatment. Parallels are drawn between group processes in the seminar group and the client group, indicating the value of such a seminar group to provide training, supervision and experience of group work.     

Using a Strengths Perspective for Social Work Practice with Abused Women

ABSTRACT

Recently, a strengths perspective for social work has gained burgeoning interest as an empowering guide for working with clients. While others have led the way in conceptualizing the strengths perspective for social work practice, there is a need to consider its application to different groups. This article describes the significance of using a strengths perspective for social work with women who have been abused by their male partners and how social workers might apply this perspective to multiple levels of intervention with the women.     

Information and communication technologies in interventions of Czech social workers when dealing with vulnerable children and their families

ABSTRACT

The topic of informatization and digitization of social work is a new phenomenon bringing new challenges that need to be dealt with. However, in the Czech Republic, the processes of informatization, digitization and e-social work may still look like grey zones. This article presents the result of one of the first Czech studies whose aim was to find out how social workers interpret the impacts of the use of information and communication technologies on social work. The goal of the research was to find out how the ongoing process of informatization permeates the Czech social work aimed at the target group of vulnerable children and their families. The authors have applied a qualitative research strategy in this research project using semi-structured interviews as the technique of data collection. The utilization of this technique has enabled them to obtain information from 25 social workers. The interviews have been analysed using the procedures of situational analysis. When interpreting the results, the authors focused on the area of communication where information and communication technologies are used, which social workers considered crucial.     

Computer-based Information Systems and Human Service Organisations: Emerging Problems and Future Possibilities

Abstract

Standardised case management systems were designed to address poor outcomes for abused or neglected children. Their introduction has been controversial, with some social workers identifying them as undermining the social worker–service user relationship, and professionalism. This paper reports on a qualitative study of service users of two widely used systems in Australia: “Looking After Children” (LAC) and “Supporting Children and Responding to Families” (SCARF) (both based on adaptations of United Kingdom systems). There has been relatively little evaluation of the long-term use of these systems relevant to Australian social work. The experiences of service users can contribute to debate because they provided lived experiences of these systems and family members' inclusion is a central goal. Children, young people, and parents reported positive experiences of case-managed interventions: the goals of the intervention were usually clear, processes productive, and relationships with social workers possible. However, service users did identify barriers to participation, limitations in assessment, and described diverse experiences of interventions. While these findings challenge critics, they also suggest that LAC and SCARF could be further developed to better meet expectations of families.