Complacency in Process Safety: A Behavior Analysis Toward Prevention Strategies

ABSTRACT

Complacency inhibits safe behaviors of workers and managers. This is of concern to industries where process safety is needed to reduce the chance of catastrophic events such as fires and explosions. A behavioral definition of complacency is offered as trending behavioral variation that eventually exceeds safety boundaries. Behavioral processes that contribute to these patterns of variability are discussed and analyzed, including habituation, extinction, unprogrammed reinforcement, the avoidance paradox, rule-governed behavior, and competing contingencies of production. Solution strategies are suggested that address this analysis of behavioral variance, including pinpointing behavioral variation related to safety, changing training design, strengthening positive reinforcement for process-related behaviors of workers and management, reducing sources of unprogrammed reinforcement for dangerous variation, strengthening rule-governed behavior, and changing contingencies for managers and executives whose decisions affect behavior and process safety at many levels in the company.     

Women working in Poland: An overview

Abstract

This paper presents a brief overview of the position of working women within the State-controlled economy of Poland. It examines the different factors which have influenced the increase in the numbers of women entering work, and considers what is known of their health and safety at work. It points up the progress that has been made in society's acceptance of women's work, and in establishing the rights of working women which help them to combine more easily the roles of mother and worker. It sets these developments in the context of the Polish approach to equality at work.     

Leadership’s Role in Process Safety: An Understanding of Behavioral Science Among Managers and Executives Is Needed

ABSTRACT

A recent prevalence of high visibility catastrophic events has garnered increased attention to process safety issues. While the use of Behavior-Based Safety interventions demonstrate a reduction in workplace injuries by targeting employee behavior, we believe that process safety requires a greater focus on the behavior of leaders (e.g., creating and executing strategy). One effective method to begin targeting leader behavior for the improvement of process safety is to teach leaders about the principles of behavior, including ways by which the science may be applied within their own organizational models.     

Organizational-level interventions to reduce occupational stressors

Abstract

Occupational stress research continues to grow, and is increasingly being used to inform national policy on worker health and well-being. Most models of occupational stress emphasize notions of person-environment fit. Two approaches for intervention to minimize adverse consequences of occupational stress follow from such models. One emphasizes the strengthening and enhancement of indwiduals and their resources, the other emphasizes the reduction ofcommon workplace-based sources ofoccupational stress. This paper reviews 10 organizational-level interventions to reduce stress at work which have been examined in various field studies. These interventions were generally found to have positive effects, and, given the limited success of individual-level interventions in addressing occupational sources of stress, should be encouraged.     

Process Safety Behavioral Systems: Behaviors Interlock in Complex Metacontingencies

ABSTRACT

This paper seeks to identify behavioral components active in process safety. Three types of behavior classes are identified as contributors to process safety: task-specific behaviors, safety-directed behaviors, and behaviors associated with situational awareness. Behavioral systems analysis is used to provide a framework for identifying the cross-functional interlocking behavioral contingencies that can, even over a period of years, contribute to process safety incidents. Leadership behaviors are also identified that can create the context in the form of metacontingencies that maintain these interlocking contingencies.     

A longitudinal test of Karasek's Job Strain model among office workers

Abstract

Karasek'sJob Strain model was tested in a sample of 122 office workers. Two rounds ofdata were collected and used to examine the reliability of the results and the relationships between job characteristics and worker strain over time. Moderated regression analyses based on standard scores of the independent variables were conducted to examine the interaction of job control and workload, and of skill utilization and workload, on various indicators of worker strain. The results indicated that there was neither multiplicative nor adhtive effect ofjob control/skill utilization and workload on worker strain. Some of the relationships between job characteristics and worker strain were not stable over time. The cross-lagged correlation analysis showed that workload at Time 1 had some effect on one ofthe worker strain indxators at Time 2, but not the reverse.     

COGNITIVE STYLE AND THE USEFULNESS OF INFORMATION*

The desirability of a merger/acquisition alternative depends in part on the perceptions of the decision maker. What sources of information are “useful” to the decision maker & Does the set of useful information remain constant for all decision makers; if not, do individuals using similar information sets have similar information processing characteristics? Do these sets vary as feedback is obtained during the decision process? To answer these questions, graduate students participated in a modified Delphi experiment, and the resulting data were analyzed by the two-way aligned-ranks nonparametric test. These test results affirm that in a merger/acquisition scenario, decision makers with different cognitive styles prefer different sets of information and these sets vary dynamically as feedback is incorporated in the decision-making process. Furthermore, information that contains worker and community welfare considerations is identified as “useful” five times more frequently by decision makers with a “feeling” cognitive style than those with a “thinking” style.     

Safety culture: Key theoretical issues

Abstract

The organizational preconditions to major systems failures are seen as increasingly important for risk management. However, existing empirical attempts to study safety culture and its relationship to organizational outcomes have remained fragmented and underspecified in theoretical terms. This is despite the existence of a number of well-developed theories of organizationally induced accidents and disasters. Reasons for this disfunction of theory and practice are first considered. The paper then outlines four key theoretical questions for safety culture researchers: the fact that culture acts simultaneously as a precondition both for safe operations and for the oversight of incubating hazards (the paradox of ‘safety’ culture); the challenge of dealing with complex and ill-structured hazardous situations where decision makers are faced with deep forms of uncertainty represented by incompleteness of knowledge or ignorance; the need to consider the construction of risk perceptions in workgroups, and to view risk acceptability as the outcome of a process of social negotiation; and the fact that institutional politics and power are critical for determining the achievement of safety culture goals, and in particular that of organizational learning.     

Complements or Substitutes? Culture–Technology Interactions in Healthcare

The U.S. government recommends that hospitals adopt Computerized Provider Order Entry (CPOE) systems to improve the quality problems that plague U.S. hospitals. However, CPOE studies show mixed results. We hypothesize that CPOE effectiveness depends on the prevalence of patient safety culture within a hospital. Using organizational information processing theory, we describe how patient safety culture and CPOE enable healthcare organizations to better process information. Specifically, we posit that CPOE complements some aspects of patient safety culture and substitutes for others. Using ridge regression, we empirically test this proposition using data from 268 hospitals and multiple data sources. Results show that while CPOE complements the patient safety dimensions of handoffs and transitions, feedback and communication about error, and organizational learning, CPOE substitutes for the dimension of management support for safety, in the context of our dependent variable. As organizations work to implement new systems, this research can help decision‐makers understand how culture impacts such initiatives and account for culture when anticipating effects.     

Using tri-reference point theory to evaluate risk attitude and the effects of financial incentives in a gamified crowdsourcing task

Crowdsourcing has rapidly developed as a mechanism to accomplish tasks that are easy for humans to accomplish but are challenging for machines. However, unlike machines, humans need to be cajoled to perform tasks, usually through some type of incentive. Since participants from the crowd are typically anonymous and have no expectation of an ongoing work relationship with a task requester, the types of incentives offered to workers are usually short-term monetary bonuses, which have had an inconclusive impact on crowdsourcing worker quality. In this paper, we explore the notion that the risk attitude of crowdsourcing workers may play an important role in the effectiveness of incentives on task accuracy. Traditional utility theories, such as prospect theory, depend on decisions made relative to a singular reference point, whereas the tri-reference point (TRP) theory (Wang and Johnson, J Exp Psychol Gen 141:743–756, 2012) holds that three reference points impact decision making. Using the TRP theory as a guide, we develop a game that provides workers with three reference points and subsequently explores the role of multiple reference points on worker risk aversion and task accuracy.     

A decision support system for the selection of a casting process using analytic hierarchy process

This paper presents an Analytic Hierarchy Process (AHP) based decision support system to select the most suitable casting process for a given product. The hierarchical structure of the proposed method allows the decision maker to compare the different casting processes using the material suitability and flexibility, geometrical complexity, dimensional tolerance and surface finish of the casting, and the cost as the criteria for selection. Judgemental inconsistency of the decision maker in selecting the casting process is taken care by ensuring that the value of consistency ratio is below (0.1). A numerical example is presented to illustrate the effectiveness of the proposed methodology for selecting the suitable casting process.     

Behavioral Self-Monitoring of Safety and Productivity in the Workplace: A Methodological Primer and Quantitative Literature Review

Workplace applications of behavioral self-monitoring (BSM) methods have been studied periodically for over 35 years, yet the literature has never been systematically reviewed. Recent occupational safety interventions including BSM resulted in relatively large behavior changes. Moreover, BSM methods are functional for addressing a broad range of occupational health psychology topics. Studies (n = 24) where workers self-monitored productivity or safety behaviors were reviewed and scored along dimensions relevant to research and practice. For intervention conditions (n = 38), standardized effect sizes ranged from 0.2 to 14.5 (weighted average d = 2.8). The results encourage the use of BSM in workplace interventions, but the literature has insufficiently addressed the isolated and additive effects of BSM, worker involvement and individual differences, assessment applications, and theory testing and development.     

Safety training: An overview of current needs

Abstract

This article considers the changing nature of the demands and pressures faced by today's training practitioner. It emphasizes that safety is no longer a matter of ‘tin hats, safety guards and first aid boxes’, and explores the problems created by new legislation and rapidly changing technology. It also points up the skills required by the safety practitioner in effectively dealing with his/her organization, and the constraints placed on them by social and economic factors. The article reviews the training implications of this developing scenario.     

A variability taxonomy to support automation decision-making for manufacturing processes

Abstract

Although many manual operations have been replaced by automation in the manufacturing domain in various industries, skilled operators still carry out critical manual tasks such as final assembly. The business case for automation in these areas is difficult to justify due to increased complexity and costs arising out of process variabilities associated with those tasks. The lack of understanding of process variability in automation design means that industrial automation often does not realize the full benefits at the first attempt, resulting in the need to spend additional resource and time, to fully realize the potential. This article describes a taxonomy of variability when considering the automation of manufacturing processes. Three industrial case studies were analyzed to develop the proposed taxonomy. The results obtained from the taxonomy are discussed with a further case study to demonstrate its value in supporting automation decision-making.     

Assessing and Preventing Serious Incidents with Behavioral Science: Enhancing Heinrich’s Triangle for the 21st Century

ABSTRACT

The rate of occupational injuries has been declining annually, but the rate of decline for fatalities has not kept a similar pace. Behavior-based safety (BBS) contributes to reducing personal injuries, and can be applied to preventing serious incidents. To address serious injuries with greater confidence requires a change in perspective on the causes of fatalities and serious injuries. Heinrich’s safety triangle helps describe the ratio between minor incidents and major incidents, but is not adequate in helping to predict serious incidents. Adding a special subset to the safety triangle can assist safety practitioners in predicting and influencing such events. Extending the triangle to include more foundational root causes, such as leadership shortcomings and system failures, will expand the scope of the behavior analysis, and including greater specificity about the precursors to serious incidents will help the precision of the behavior analysis. The implications of the expanded triangle for amplifying the effectiveness of BBS for reducing serious incidents are discussed.     

A People-Based Approach to OBM

Abstract

This rejoinder discusses some common points raised in the commentaries of this special issue of JOBM, including (1) different definitions of positive and negative, (2) use of the terms reinforcement and establishing operation, and (3) concerns over the abandonment of behavior analysis for mentalistic research. In addition, a people-based approach to psychology is introduced and advocated as a leading-edge approach to understanding and improving organizational behavior.     

Integrating performance and risk aspects of supply chain design processes

Abstract

Supply chain design is a complex and relatively poorly structured process, involving choosing many decisional parameters and it usually requires consideration of numerous sources of uncertainty. Many conventional processes of supply chain design involve taking a deterministic approach, using point estimates, on important measures of supply chain effectiveness such as cost, quality, delivery reliability and service levels. Supply chain disruptions are often separately considered as risks, both in the research literature and in practice, meaning that a purely traditional risk management and risk minimization approach is taken. We have developed and applied an approach that combines the intellect and experience of the supply chain designer with the power of evaluation provided by a Monte Carlo simulation model, which uses decision analysis techniques to explicitly incorporate the full spectrum of uncertain quantities across the set of alternative supply chain designs being considered. After defining and setting out the general decision variables and uncertainty factors for 16 distinct supply chain design decision categories, we then apply that approach to combine the decision-makers’ heuristics with the probabilistic modeling approach, iteratively, to achieve the best of both elements of such an approach. This novel approach to fully integrating performance and risk elements of supply chain designs is then illustrated with a case study. Finally, we call for further developmental research and field work to refine this approach.     

Safety Risk Analysis of an Innovative Environmental Technology

The authors describe a decision and risk analysis performed for the cleanup of a large Department of Energy mixed-waste subsurface disposal area governed by the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA). In a previous study, the authors worked with the site decision makers, state regulators, and U.S. Environmental Protection Agency regional regulators to develop a CERCLA-based multiobjective decision analysis value model and used the model to perform a screening analysis of 28 remedial alternatives. The analysis results identified an innovative technology, in situ vitrification, with high effectiveness versus cost. Since this technology had not been used on this scale before, the major uncertainties were contaminant migration and pressure buildup. Pressure buildup was a safety concern due to the potential risks to worker safety. With the help of environmental technology experts remedial alternative changes were identified to mitigate the concerns about contaminant migration and pressure buildup. The analysis results showed that the probability of an event with a risk to worker safety had been significantly reduced. Based on these results, site decision makers have refocused their test program to examine in situ vitrification and have continued the use of the CERCLA-based decision analysis methodology to analyze remedial alternatives.     

9 The Case for Behavioral Decision Research in Organizational Behavior

Abstract

We argue that the field of organizational behavior (OB) is well positioned to adopt some of the strengths of behavioral decision research (BDR). Doing so would enable the field to gain in influence, scholarly stature, paradigm strength, and practical relevance. In the course of making this argument, we review recent advances in BDR and highlight its relevance for OB. In particular, our discussion focuses on how BDR can inform topics of longstanding interest to OB researchers.     

Response Generalization in Behavioral Safety

Abstract

This paper details concerns with the potential misuse of the term “response generalization” in the behavioral safety literature. Stokes and Baer's (1977) technologies of generalization and the basic literature on response induction are used to make the claim. Ludwig and Geller's (2000) Journal of Organizational Behavior Management special issue describing their work with pizza delivery drivers is used as an example. The potential problems of non-technical use of language in a technological behavioral science are briefly discussed. Finally, Baer, Wolf, and Risley's (1968, 1987) criteria of applied behavior analysis are re-visited in this context in hopes of calling researchers of organizational behavior management to more closely align their work with the tradition of applied behavior analysis.