Compassion Satisfaction Among Social Work Practitioners: The Role of Work–Life Balance

Abstract

Previous research has established that social work practitioners are especially vulnerable to work-related psychological distress and burnout due to the high-stress nature of the profession, yet less research has focused on examining factors are associated with social worker retention. Emerging research on compassion satisfaction suggests that this factor could mitigate professional burnout, yet there is a gap in research focusing explicitly on examining compassion satisfaction among social workers. To address this gap in knowledge, this quantitative study collected survey data on practicing social workers who were alumni from a large southeastern university (n?=?120) to examine individual and organizational factors associated with compassion satisfaction. Multiple regression analyses revealed that higher levels of emotional intelligence, perceived work autonomy, and perceived work–life balance were associated with an increase in compassion satisfaction among experienced, licensed social work practitioners. Findings have implications for how social work employers can promote compassion satisfaction through cultivating emotional intelligence among practitioners, allowing social workers autonomy in decision making, and providing supportive work environments. Recommended directions for future research include longitudinal studies with large sample sizes that expound research on compassion satisfaction by examining the role of additional factors, such as client population, job role characteristics, and supervisor support.     

Burnout in Chinese social work: Differential predictability of the components of the Maslach Burnout Inventory

Burnout is a worldwide phenomenon among social welfare workers. This study examined how burnout affects student social workers and professional social workers. It first examined the construct validity of the Maslach Burnout Inventory‐General Survey (MBI‐GS) scale, using data from two Chinese samples (848 student social workers and 748 professional social workers). The original three‐factor model was regarded as superior to other competing models. Investigation of the second‐order factor model indicated that exhaustion and cynicism are core components but that personal efficacy is not. The research also revealed the differential predictability of the three subscales of the MBI‐GS. Our expectation that differential patterns of effects could be predicted was largely supported. Professional efficacy plays a key mediating role in the relationship between student social workers’ professional identity and their satisfaction with fieldwork, while social workers’ cynicism is the main mediator in the relationship between their professional identity and turnover intention. Therefore, identifying at‐risk students and professional social workers to undertake appropriate intervention strategies that focus on both their professional identity and different dimensions of burnout may be an effective way to prevent students’ dissatisfaction and reduce social worker turnover.     

Factorial Validity of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) in a Sample of Spanish Social Workers

Burnout has been considered important to understanding the well-being of social workers and the quality of the services they render. Despite the ample international usage of the Maslach Burnout Inventory, its psychometric properties have come into question and alternative models of measuring the inventory have been suggested. The purpose of this study was to examine the psychometric properties and the applicability of a Spanish version of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) in an incidental sample of 947 social workers. Three alternative models of the MBI-HSS were tested for the purpose of identifying the most suitable model for measuring burnout in Spain. The confirmatory factor analysis supported the theory that the model of three correlated factors was superior to alternative models of one and two factors. The structure of three factors (emotional exhaustion, depersonalization, and personal accomplishment) and 19 items showed the best adjustment and a suitable internal consistency of the dimensions of the MBI-HSS. These findings demonstrate that the MBI-HSS has validity and reliability acceptable for measuring burnout in social workers, providing valuable information to the managers of social services in order to reduce burnout among social workers. The limitations of the study and recommendations for future investigation are emphasized.     

Work satisfaction, burnout, and turnover among social workers in Israel: a causal diagram

This study developed a causal diagram addressing the predictors of work satisfaction, burnout and turnover among professional social workers in Israel. A random sample of 218 social workers completed self-administered surveys. Multiple regression and canonical correlation analyses were conducted to estimate a causal model that best predicts work satisfaction, burnout, and turnover among social workers. The results indicated that higher satisfaction, lower burnout, and lower turnover were a function of higher collegial relationship, greater supervision, adequate working conditions, greater opportunities for promotion, and Jewish ethnicity. In addition, higher satisfaction and lower burnout were a function of higher education and greater autonomy, whereas higher turnover was related to a lower salary and the social worker's relative youth. Limitations of the study and recommendations are discussed.     

Children's trust in social workers: Scale development and relations to Children's engagement with social workers

This research aimed to develop the children's trust in general social workers (CTGSW) scale. Psychometric properties, structural validity, construct, and concurrent validity of the scale were evaluated. Both linear and quadratic patterns between children's trust beliefs in social workers and their engagement with social workers were examined. A sample of 112 Italian vulnerable children (M = 11.4 years, SD = 1 month) were administered the Italian‐Children's Generalized Trust Beliefs scale, the CTGSW scale, and a measure of engagement with social workers. The CTGSW scale demonstrated the expected (a) structure validity; (b) acceptable psychometric properties; (c) construct validity by correlations with trust in significant others; and (d) concurrent validity by associations with children's engagement with social workers. Reliability and honesty bases of trust in social workers were associated with engagement with social workers. In comparison to the middle range, children who held very low trust in social workers demonstrated very low quality of relation with social workers. The pattern was asymmetrical. Children who held high trust beliefs in social workers demonstrated a modest decrease in quality of relation with social workers. The findings demonstrated validity and utility of the CTGSW and yielded support for the basis, domain, and target framework.     

Support in the Workplace: Buffering the Deleterious Effects of Work–Family Conflict on Child Welfare Workers’ Well-Being and Job Burnout

ABSTRACT

We examined the impact of work–family conflict (WFC) on worker well-being and job burnout, as well as the role of social support in the workplace as a potential buffer against the influence of WFC. Results of hierarchical multiple regression analyses in a cross-sectional sample of 361 public child welfare workers indicate that WFC was related to reduced well-being and increased job burnout, whereas supervisory support moderated the relationship between WFC and well-being. Findings from this study hold implications to workforce management practices aimed at improving worker well-being in human service and child welfare organizations. Human resource management policies designed to manage worker schedules should aim to facilitate workers’ ability to meet work and family demands through programs such as flexible work schedules and telecommuting. Recommendations for future research on WFC and worker well-being are discussed.     

Validation of the ultra-short scale for measuring work engagement among social workers in Chinese contexts

Based on 683 valid questionnaires collected among a convenience sample of social workers from Hong Kong, Macau and three other cities in mainland China, this study investigated the psychometric properties of the Chinese version of the three-item ultra-short Utrecht Work Engagement Scale (C-UWES-3). The results of confirmatory factor analyses supported the discriminant validity of C-UWES-3 by differentiating its three items from other five items measuring emotional exhaustion and role ambiguity. The concurrent validity of C-UWES-3 was supported by its superior explanatory power to the original nine-item version of the scale (C-UWES-9) in relation to explaining social workers' turnover intention. The convergent validity of C-UWES-3 was supported by its correlations vis-à-vis factors in the job demands-resources model such as job demands, job resources, turnover intention and collective psychological ownership. The C-UWES-3 showed good internal consistency (Cronbach's alpha = 0.81). Overall, the C-UWES-3 demonstrates excellent psychometric properties for informing future research.     

Health and distress in social workers: Results of a national survey

Abstract

This study investigated the physical and emotional health status of professional social workers as well as their levels of distress. The results of this national survey of 668 randomly selected NASW‐member social workers indicated that while most were healthy and satisfied with work and relationships, 17% experienced distress, defined as substance abuse, emotional problems, and/or physical illness. The distressed social workers were more likely to experience difficulties in many areas of their lives, including dissatisfaction with work and low self‐esteem. Some of the social workers reported seeking help for personal/ emotional problems, but very few sought help for alcohol/other drug problems.     

CORRELATES FOR ACTIVE AND PASSIVE TYPES OF BURNOUT

An empirical approach to understanding burnout is presented. Data from 183 protective service workers revealed two types of burnout: active and passive. Correlation analyses suggest that active burnout is associated witb organizational factors or elements external to the professional; passive burnout appears to be associated with more internal social psychological factors. These findings help render consistent the variety of definitions offered in the literature, and they underscore a need to operationalize the phenomenon of burnout.     

Chronic Illnesses and Depression Among Chinese Immigrant Elders

Abstract

Objectives: The purpose of the study is to explore the unique effects of various chronic illnesses on depression in a sample of Chinese immigrant elders. Methods: The data were collected in the Greater Boston area at various social service agencies, social, and religious institutions. A self-administered sample of 177 Chinese-speaking immigrant elders was included in the study. The Center for Epidemiologic Studies Depression Scale (CES-D) was used to measure depressive symptoms in the study. Regression analysis was performed for three measures of depression: 7-selected CES-D scale, its subscale somatic symptoms, and depressive symptoms. Results: Chronic illnesses have various effects on the selected CES-D score, and its subscales under the total sample and the samples of male and female respondents. Conclusions: The findings suggest that medical, psychological, and social work treatments or interventions for depression should take the impact of chronic illnesses into consideration.     

The Measurement of Burnout Revisited

Throughout the literature, burnout has been conceptualized as encompassing three dimensions: emotional exhaustion, depersonalization and personal accomplishment. Interview and questionnaire data from 95 human service workers examine a conceptual model linking burnout to selected work characteristics and professionalism. Derived from theory and based on factor analysis, multiple-item subscales are established for work characteristics (autonomy, role conflict, role ambiguity and workload), professionalism (job involvement, intrinsic motwation and higher order needs satisfaction) and burnout (the three dimensions). Intercorrelations among the subscales and a path analysis lead to the conclusion that burnout requires reconceptualization theoretically and operationally. Of the three alleged dimensions of burnout, only emotional exhaustion is found to be a valid and reliable measure.     

The Validation of the Texas Revised Inventory of Grief on an Older Latino Sample

Abstract

Purpose: Bereavement is considered to be one of the most profound experiences in older adulthood. However, assessments of emotional reactions to grief and loss have often been based on measures tested on primarily Anglo samples. This study examined the validity and factor structure of a commonly used bereavement measure on an older Latino sample.

Design and Methods: Using convergent and discriminant validation procedures, this instrument was tested using a purposive sample of 134 older, recently bereaved Latinos.

Results: While the instrument was originally designed to measure two domains of grief: Past Behaviors and Present Feelings, confirmatory and exploratory factor analysis revealed a three-factor solution for this sample which included also Disbelief of the loss. Items within this domain included anger, rejection, and a sense of injustice.

Implications: This study underscores the need for improved measures in research on grief and bereavement to capture the intensity and severity of grief in a cross-cultural context.     

Intention to Leave the Profession: Welfare Social Workers Compared to Health Care and Community Social Workers in Israel

ABSTRACT

This study aimed to compare specific work related-factors (personal factor: length of work experience; structural factors: personal subjection to violence and fear of being subjected to violence; and psychological factors: professional quality of life—compassion satisfaction, burnout, and compassion fatigue) between welfare social workers (SWs) (n = 200) and health care and community SWs (n = 173). Furthermore, since the issue of turnover among SWs has important implications for the provision and programming of social services, the study also aimed to assess the relationship between these factors and SW intention to leave the profession. For the purpose of this study, online questionnaires were distributed to SWs working at social agencies and services. The findings suggest that the two categories of SWs showed a similarity with regard to the association between the personal and structural factors and intention to leave the profession. However, with regard to the psychological factors, the components of professional quality of life were found to operate differently in each category of SWs. It is suggested that future research examine other work-related factors and explore the intention to leave the profession among other social work specializations and employment sectors.     

Whether Professional Training Matters: Attitudinal Antecedents to the Turnover Intentions of Social Workers in Guangzhou,China

This study aims to identify whether the professional training of social workers has an effect on the attitudinal antecedents of turnover intention. This study investigated 395 trained and 353 non-trained social workers from the Integrated Family Service Centers in Guangzhou, China. It was found that professional education did not significantly alter the attitudinal antecedents to turnover intention. In both groups, a higher feeling of burnout or a lower level of organizational commitment produced a higher intention of turnover. Furthermore, the significant influences of burnout and organizational commitment were found to be respectively mediated by job satisfaction with professional association or job satisfaction with organizational environment. This study not only provides insights into the stabilization of the emerging workforce of Chinese social workers, but also poses serious questions about social work education.     

Association of Personal Distress With Burnout,Compassion Fatigue,and Compassion Satisfaction Among Clinical Social Workers

ABSTRACT

Studies of empathy and empathy-related responding show that while some people respond to observing the suffering of another with a prosocial concern and urge to help the suffering person, others have an aversive, avoidant response that is primarily self-focused and aimed toward relieving their own distress rather than helping the other person. This self-focused response, labeled personal distress, is associated with various social and psychological problems. This article discusses the concept of personal distress and describes a study of licensed clinical social workers (n = 171) that examines the relationship of personal distress and three other aspects of the empathy construct with compassion fatigue, burnout, and compassion satisfaction. Results of ordinary least squares multiple regression analyses indicate that the model of empathy components and control variables explain 20% to 23% of the variance in the dependent variables. Personal distress is the only component of the empathy construct with significant associations with the dependent variables. Higher personal distress is associated with higher compassion fatigue and burnout and lower compassion satisfaction among clinical social workers. Implications for future research and for social work education are discussed.     

A measure of English acculturation stress and its relationships with psychological and physical health status in a sample of elderly Russian immigrants

This study aims to evaluate the factor structure and criterion validity of the English Language Acculturation Stress (ELAS) scale in a community-based sample of elderly Russian immigrants. The sample consists of 300 Russian immigrants with an equal number of females and males, from 59 to 93 years of age (Mean = 73.26, SD = 7.271). The majority of the respondents were married (72%) at the time the interviews were conducted. On average, the respondents have lived in the U.S. for about 7 years (SD = 3.00). We performed both exploratory and confirmatory factor analyses to ascertain the factor structure or conceptual dimensions of the 11-item ELAS scale. The findings revealed that this 11-item scale encompasses three dimensions: Basic English skills, survival English skills, and social involvement English skills. Correlation analyses of the scale with depression, physical health status, and length of residence suggest that the ELAS has good criterion validity and potential as a screening instrument of language acculturation stress for elderly Russian immigrants. Implications for research and practice are discussed.     

Bonding and Bridging Social Capital Development by Social Workers

ABSTRACT

Developing service users’ bonding and bridging social capital is an increasingly recognized role of social workers. A survey of 570 Chinese service users, sampled from 41 social service units in Hong Kong, provided data for the study. Results demonstrated convergent and discriminant validity in a confirmatory factor model about the measurement of bonding and bridging social capital development, mutuality, and assistance to the community. This evidence for the validity and usefulness of social capital development endorses social workers’ role in developing service users’ social capital. Further research needs to assess the generalizability of the present findings in other sociocultural settings.     

Perceived Social Support for Caregiving

Literature affirming the importance of social supports and the popularity of a self-help ideology have resulted in professional initiation of support groups. Support groups have become an important source of help particularly for caregivers of Alzheimer's victims. However, existing measures of social support assess the benefit of family and friend relationships and not the unique contribution of relationship developed in support groups. This study represents a preliminary report on a 9-item scale (Perceived Social Support for Caregiving) developed to include aspects of self-help support as well as information exchange and emotional support. In addition, a 3-item scale (Social Conflict) was developed to measure negative aspects of supportive relationships. The two scales were developed through factor analysis on a sample of 206 caregivers. Both have good internal consistency and can be easily adapted for use with other populations participating in self-help and support groups.     

Social worker trauma: Building resilience in child protection social workers

Abstract

Child protection social workers can experience psychological trauma effects as a result of their work. This article considers the utility of the trauma perspective in understanding and intervening when overwhelming events impact social workers. Psychological trauma theory enhances earlier contributions of the stress and burnout literatures in the effort to increase the efficacy and well‐being of child protection staff. Resilience theories are relied upon to develop strategies for promoting optimal effectiveness of social workers who remain exposed to potentially traumatizing events.     

Well-Being and Affective Commitment among Ambulance Volunteers: A Mediational Model of Job Burnout

ABSTRACT

Burnout represents a relevant risk for ambulance volunteers. According to the Job Demands-Resources model, role conflict and social support can be considered as antecedents of burnout which, in turn, may lower affective commitment. This study aims to investigate the relationship between social support, role conflict, and affective commitment, as mediated by job burnout. Survey data were collected from 352 Italian volunteers and analyzed using structural equation modeling methods. Social support was confirmed as a protective factor, and role conflict as an antecedent of burnout which, in turn, decreases affective commitment. The relationship between role conflict and affective commitment is mediated by burnout which, on the contrary, does not mediate the effect of social support on affective commitment. Social support may protect against burnout. Because of its positive effects on a personal and an organizational level, affective commitment may be increased raising levels of supervisor support and reshaping role expectations. It could be useful to carry out future longitudinal studies, in order to confirm the antecedents and effects of job burnout; furthermore, this research should be extended to other ambulance organizations, in order to generalize the results; finally, multi-group analyses would allow to bring out possible differences between paid-staff and volunteers.