绩效评价对组织公民行为的影响:组织承诺的中介作用

本文构建了一个结构方程模型,探讨了组织承诺在绩效评价和组织公民行为关系之间的中介作用。研究结果显示：绩效评价对组织公民行为产生正向影响,而组织承诺对绩效评价和组织公民行为间的关系具有中介作用。组织承诺的中介作用在绩效评价的不同层面上有所区别：对绩效评价系统与组织公民行为的关系,具有完全中介作用;对绩效评价程序与组织公民行为的关系,具有部分中介作用。以此为基础,本文对今后同类研究的方向和管理实践提出了建议。     

Employee stress litigation: The UK experience

This paper considers the extent to which stress-induced illness can be regarded as a personal injury that could give rise to civil action for damages against employers in the UK. It outlines the results of a brief survey of personal injury solicitors, which indicates that claims are already being initiated by employees who allege they have suffered a stress-induced illness. The potential for claims within industrial tribunal cases that have already been decided is also examined. Consideration is given to the hurdles that litigants will have to surmount, such as proving that their condition was in fact caused by some feature of their working conditions, showing that it was foreseeable that they would suffer a stress-based injury, and demonstrating that their employer was in some way at fault. This leads to a questioning of what employers can do to protect themselves from such claims, or at least defend them successfully. The paper points out that success is likely to depend heavily upon the quality of expert medical opinion, and also upon policy conditions that may influence those adjudicating on such cases. It is concluded that the cost of losing claims may be significant, and that employees who ignore the warning signs do so at their peril.     

Product defects are not created equal: prioritizing production process improvements

Abstract

Despite manufacturers’ efforts to improve quality, customers frequently experience product defects. Based on expectation confirmation theory, hypotheses concerning the effects of experiencing product defects on overall quality perceptions and loyalty to the product manufacturer have been developed and tested. Our results show that experiencing product defects related to performance, ease of use, prestige and versatility damages overall quality perceptions and decrease customer loyalty to the product manufacturer, either fully or partially mediated through overall quality perceptions. Contrary to frequent claims in the literature, experiencing even a single product defect per quality dimension damages customers’ quality perceptions. Furthermore, different types of product defect damage customer perceptions of product quality and loyalty to the manufacturer differently. Building on these results, we develop a defect typology and a portfolio visualization that allows operations managers to prioritize production process improvements.     

Inequity at work: Its measurement and association with worker health

Abstract

This paper considers the extent to which stress-induced illness can be regarded as a personal injury that could give rise to civil action for damages against employers in the UK. It outlines the results of a brief survey of personal injury solicitors, which indicates that claims are already being initiated by employees who allege they have suffered a stress-induced illness. The potential for claims within industrial tribunal cases that have already been decided is also examined. Consideration is given to the hurdles that litigants will have to surmount, such as proving that their condition was in fact caused by some feature of their working conditions, showing that it was foreseeable that they would suffer a stress-based injury, and demonstrating that their employer was in some way at fault. This leads to a questioning of what employers can do to protect themselves from such claims, or at least defend them successfully. The paper points out that success is likely to depend heavily upon the quality of expert medical opinion, and also upon policy conditions that may influence those adjudicating on such cases. It is concluded that the cost of losing claims may be significant, and that employees who ignore the warning signs do so at their peril.     

绩效考核对员工反伦理行为的影响:研究综述与未来展望

绩效考核作为一种有效的管理方法一直受到组织高度重视,但各种组织都不同程度的存在着因绩效考核引起的管理伦理问题,而且它们是相互影响的。国外对这方面的研究已有几十年的积累,而国内的相关研究才刚刚起步。本文首先回顾了国内外有关绩效考核对员工反伦理行为影响的相关研究,然后就未来的研究方向提出了看法和建议。     

对绩效评价的若干基本问题的思考

通过对绩效评价标准的确定、评量指标体系的构建以及多样性评量指标的整合意义与方法等三个绩效评价的最基本问题进行反思,提出如下观点:(1)绩效评价标准的确定应先于具体评量指标的选择,且应保持一定的稳定性,不可随意增删;(2)评量指标体系的构建应本着贵精不贵多、贵明确不贵模糊、贵敏感不贵迟钝,贵关键不贵空泛的原则进行;(3)多样性评量指标是否整合需根据具体的需要而定;整合时要考虑评量指标本身的权重差异以及不同评价者由于对标准尺度掌握的松紧不一和评判角度不同所带来的对最终评价结果的影响     

Negative implications for the inclusion of citizenship performance in ratings

Although citizenship performance has been deemed important to organizational effectiveness, potential negative consequences related to including these behaviours in assessments of performance have received far less attention. Furthermore, although numerous researchers have demonstrated that performance ratings include task and citizenship performance, none have specifically examined the potential negative implications this has for performance ratings, employees, and organizations. This article conceptually explores the implications of including citizenship performance in formal ratings of performance. Specifically, the negative implications of including citizenship performance in the formal performance appraisal process are explored in terms of the consequences for the performance rating, including inaccurate appraisals; effects on employees, including reactions to the procedure; potential organizational outcomes, including performance and competitive advantage concerns; potential international and legal considerations.     

产融集团系统的演化博弈分析

通过企业家的学习行为模型和进化博弈模型来分析产融集团系统演化的内在决定因素和进化博弈过程.分析结果表明,产融集团系统的演化方向不仅与企业家的风险感受及其学习行为能力有关,还与双方博弈的支付矩阵相关,并受到产融系统初始制度及环境状态的影响.     

AN EXPLORATORY STUDY OF PATTERNS OF PRIORITIES AND TRADE-OFFS AMONG OPERATIONS MANAGERS

A survey of 15 firms showed that agreement among operations managers on competitive priorities is related to agreement on long-run strategic trade-off decisions and not to agreement on shortrun trade-offs. Furthermore, intended short-run actions were often in conflict with stated competitive priorities. Use of management-by-objectives linked to performance appraisal was related to agreement on competitive priorities.     

Network influence and organizational performance: The effects of tie strength and structural equivalence

We combine theory and empirical evidence to develop and test three related claims about how ties strength and structural equivalence affect interorganizational performance similarity. First, network partners attain similar levels of performance because direct network ties facilitate information and resource sharing, and the diffusion of organizational practices. Organizations occupying similar network positions attain similar levels of performance because they face similar competitive constraints. Second, because mechanisms underlying performance similarity implied by direct network ties and similarity in network positions are different, strength of network ties and network position affect different dimensions of organizational performance. Third, we expect that tie strength will affect aspects of performance that are more likely to be influenced by processes activated by the direct contact between network partners. We expect structural equivalence to affect more strongly those aspects of organizational performance that are more directly influenced by competition. An analysis of interorganizational networks and organizational performance within a regional community of hospitals provides evidence in support of these claims. Models estimated on a sample of 8190 interorganizational dyads suggest that the effects of tie strength and structural equivalence on organizational performance are highly differentiated and contingent on specific aspects of performance. We show that these conclusions are robust with respect to a wide variety of other factors that may be responsible for performance similarity including competitive interdependence, structural homophily, and resource complementarity.     

子网络视角下项目群合同项目工期延误诊断模型研究

项目群工期延误诊断是项目群进度目标控制的一项重要任务。总时差可用于判断项目群中某项工作延误对项目群总工期的延误程度,但没有解决某项工作延误对其自身合同项目和后续合同项目工期延误程度的判断问题。本文根据多项目管理和项目群管理理论,通过引入项目群子网络,研究并构建了基于子网络的项目群结构。在此基础上,运用关键路径法（CPM）,系统地研究了因子网络中合同项目某工作工期延误对自身子网络以及项目群中后续子网络工期的影响,提出了子网络后主链定理以及前主链总时差定理,从而实现子网络视角下项目群合同项目工期延误的诊断分析。结合算例进行了具体阐述与应用。最后就如何应用人工智能算法实现项目群进度及其影响因素进行实时监控提出研究思路。本文研究成果为子网络承包商的工期延误责任划分以及索赔提供依据。     

Technology assessment: Need and motivation of industry

The problems of decision making when the decision concerns large-scale technical plants have increased, largely due to the difficulties of assessing environmental factors. Technology assessment is an approach which can assist in undertaking the necessary analysis which will expose the social impact, participation of affected groups, and the evaluation of political processes for large-scale technical developments. This paper examines the obstacles to the use of Technology assessment techniques by industry and in particular concentrates upon the problems of forecasting future technological change. The paper examines the view that TA is primarily a concept of political decision making and places the concepts of politics in the broadest sense, not merely in a narrow partly political framework. Finally, the paper examines the arguments for and against quantitative evaluation and claims that TA, used properly, can provide valuable qualitative as well as quantitative insights into the impact of processes upon the political, social and economic environment. Thus, suggesting that TA is a technique of forecasting which companies that are involved in the development of major, and therefore heavy resource-consuming, projects should consider the use of this technique as part of their appraisal process.     

英国政府现行公务员绩效评估制度概述

从5个方面概述了英国政府现行公务员绩效评估制度,即领导公务员绩效评估的机构;公务员绩效评估的内容;组织公务员绩效评估的程序;实施绩效评估的标准;公务员的绩效评估与晋职加薪挂钩,可供我国在完善公务员制度以及促进公务员队伍的考评工作时借鉴参考。     

技术型企业链式“绩效一薪酬”管理模式探析

技术型企业拥有的大部分是知识型员工,由于知识型员工具有较高的自主性和创造性,也就使得技术型企业绩效考核和薪酬管理很难进行。为了解决技术型企业人力资源管理中遇到的难题,本文以X企业为例,探索构建出一个以企业战略为出发点、以企业架构为切入点、以绩效体系为关键点、以薪酬管理为落脚点的“绩效一薪酬”管理模式。     

The rise and fall? Of mental stress claims in the USA

Occupation-related mental stress has been associated with significant loss in terms of diminished productivity, higher absenteeism, and increased workers' compensation claims. The Liberty Mutual Group workers' compensation data were analysed for the years 1984-93 for mental stress-related claims. This represented over 7 million claims, over 17000 of which were identified as mental stress-related. The proportion of all stress claims was estimated for each year. The proportion by gender, age and occupation (job classification code and occupation name) was also described. Stress claims increased during the late 1980s, peaking in 1991, accounting for 0.48% of all claims and 1.69% of all claims costs, and has declined since. Even at its peak, mental stress claims were not a major portion of workers' compensation losses. However, they are expensive. The average costs of a stress claim in 1993 was about $13000. The state of California accounts for 60% of the claims reported to Liberty Mutual over this 10-year period. In 1993 women accounted for 51% of the stress claims and about 30% of all claims. The mean age of workers with stress claims was 39.3 years, with most stress claims from 30 to 34 year-olds. High-risk occupations and industries include banks, insurance companies, general labourers, management, salespersons, and drivers. The current decline in stress claims can largely be explained by a combination of changes in unemployment, increasing litigation, and changes in law in California and other states that made more stringent the requirements whereby a mental stress claim can be considered work-related. While the data presented are helpful for comparing stress claims to all claims reported to Liberty Mutual and for identifying high-risk occupations and industries, because of the uniqueness of the stress claim selection algorithm and the uncertainties with cost estimates, the cost figures are not directly comparable to other claims reporting systems.     

Dilemmas of Appraisal

This paper examines the assumptions that underlie the design of appraisal schemes and identifies the difficulties and dilemmas inherent in the process. The research reported here uncovered the subjective view of the difficulties and dilemmas faced by appraisees and personnel professionals. Dilemmas not previously uncovered in research on appraisal are revealed and discussed. The paper argues that a unitarist view of appraisal is naive. Appraisees and personnel professionals see appraisal as a political process, one that is reinforcing discrimination. Despite its many limitations, both parties can see the value of appraisal if good human relations are fostered through the process, providing feedback and helping set objectives.     

绩效管理的取向对团队绩效影响的实证研究

基于个人的绩效考核是一种必要的管理工具,但同时它可能对团队合作和绩效产生负面影响.为解决这个问题,本文提出并实证检验了员工发展取向的绩效考核能够促进员工的合作,进而有利于形成正向的人际互动和提高团队绩效;相反,评估对比取向的绩效考核会增加员工的竞争,从而带来负向的人际互动关系和降低团队绩效.本研究在拓展现有理论的基础上,对企业如何在团队中有效实施基于个人的绩效考核制度提供借鉴.     

Dynamic capabilities and firm performance

This paper juxtaposes conflicting claims about the relationship between codified dynamic capabilities and firm performance at different levels of environmental dynamism. Furthermore, it argues that the contradictory propositions and findings in prior research are due to said relationship being contingent on key, yet thus far overlooked and unaccounted for, factors internal to the firm such as dynamism exposure and asset base complexity. Empirical tests in the context of the mutual funds industry provide evidence that the performance contribution of codified dynamic capabilities does decline as environmental dynamism increases, yet for any given level of environmental dynamism the magnitude and even the sign of the performance contribution of codified dynamic capabilities are significantly influenced by firms’ dynamism exposure and asset base complexity. Going beyond received wisdom, this study advances a more nuanced contingency approach to dynamic capabilities which contributes to a better understanding of how the value of dynamic capabilities is shaped by a complex interplay of environmental and internal factors.     

山寨产品/真品相似性评价与山寨产品购买意愿

研究了山寨产品/真品相似性评价对山寨产品购买意愿的影响,并且将相似性评价进一步区分为象征相似性评价和功能相似性评价.通过问卷调查和回归分析,研究发现象征相似性评价和功能相似性评价是2个可以区分的概念,并且在象征相似性评价与购买意愿关系中,使用窘迫性的调节作用显著;在功能相似性评价与购买意愿的关系中,使用窘迫性和聪明购买者感知的调节作用显著.     

Factors influencing expatriate performance appraisal system success: an organizational perspective

This study examines the factors that influence the success of expatriate performance appraisal systems in U.S. multinationals, as perceived by the organizations. Results involving 94 firms suggest that clarifying performance expectations prior to the performance rating, the fairness of the performance appraisal system, and the incorporation of career development positively influence perceptions of expatriate performance appraisal system success. The frequency of evaluating expatriates performance approached significance and consideration of the local environment in the performance appraisal process was not a significant contributor to the perceived success of the system. Research and practical implications, as well as suggestions for future research, are discussed.