Reinventing a Large Nonprofit: Lessons from Four Voluntary Health Associations

This article describes attempts by four voluntary health associations to obtain their member organizations' consent to an emphasis on national rather than local goals and to new structures that centralized the members' management and governance functions while keeping service delivery decentralized. It argues that at three of the four associations, the member organizations agreed to a restructuring because the national organizations won their trust through a broadly inclusive decision‐making process and because the members were persuaded that the restructuring would increase resources available for local programs and services. Although the shift in focus to national goals risks diminishing local support, the reorganizations are evidence of a broadly felt need in nonprofit associations for a new decision‐making model and for new roles for volunteers that take better advantage of their community relationships.     

The evolution of interorganizational trust in cross‐sector collaborations: Two comparative cases from China

This study views interorganizational trust as a dynamic process and examines it in two cross‐sector collaborations in community development. Based on in‐depth case study, we conceptualize the evolution of interorganizational trust into four distinct stages: initial propensity, boundary spanning, diffusion and normalization. The findings show that sustainable cross‐sector collaboration requires the full evolution of interorganizational trust. The findings also highlight the importance of internal motivation and the participation of third parties. In addition, while formal rules contribute to rational trust, informal rules arising from interactive experiences can complement formal rules and promote emotional trust.     

Collaboration, (Dis)trust and Control in Brazilian Manufactured Public/Non-profit Partnerships

This study seeks to evaluate whether interorganizational trust and interpersonal trust influence the nature of state control in Brazilian public/non-profit partnerships (PNPs) by considering the social organization model with a non-profit partner that did not evolve organically from civil society as an equal and interdependent partner but instead was engineered by the state. We conducted qualitative research on two PNPs and analysed their historical trajectories through participant observation, documentary analysis and semi-structured interviews with the state and non-profit partners as well as other actors involved indirectly in the PNPs. Our findings call into question the assumption of current studies that trust tends to be built over time and reveal that PNPs embedded in state-dominant and low-social-capital contexts are more vulnerable to the effects of interpersonal trust. This vulnerability influences the volatile patterns of the PNPs’ trajectories and leads to strong informal state-partner control as reflected by PNP disruptions and lower levels of interorganizational trust.

     

Managing Stakeholder Involvement in Decision Making: A Comparative Analysis of Six Interactive Processes in the Netherlands

Initiatives to encourage and stimulate the involvement of citizensbut also various societal organizations in decision making canbe seen in a wide variety of European countries. Citizen panels,citizen charters, new types of participation, and other formsare being used to increase the influence of citizens on decisionmaking and to improve the relation between citizens and electedpoliticians. In the Netherlands a lot of local governments haveexperimented with interactive decision making that is enhancingthe influence of citizens and interest groups on public policymaking. The main motives to involve stakeholders in interactivedecision making are to diminish the veto power of various societalactors by involving them in decision making, improve the qualityof decision making by using the information and solutions ofvarious actors, and bridge the perceived growing cleavage betweencitizens and elected politicians. In this article six casesare evaluated. The cases are compared on three dimensions: thenature and organization of participation, the way the processis managed (process management), and the relation with formaldemocratic institutions. These organizational features (in termsof both formal organization and actual performance) are comparedwith the results of the decision-making processes in the sixcases. The article shows that the high expectations of interactivedecision making are not always met. It also shows that managingthe interactions—called process management in networktheory—is very important for achieving satisfactory outcomes.     

‘It’s the way they do it’: Expressions of Agency in Child–Adult Relations at Home and School

This article examines children's (8–9 years) and young people’s (14–15 years) views about their own participation in decision‐making processes with adults, within the context of home and school in Norway. A difference‐centred theoretical perspective is used to identify children’s participation as expressions of agency embedded in intricate child–adult relations, in which children and adults are positioned differently. It is argued that children not necessarily ask for increased independence from adults, but rather to be recognised as ‘differently equal’ partners in shared decision‐making processes, where children are being treated with dignity and respect as valuable persons.     

Nonprofit and public sector interorganizational collaboration in disaster recovery: Lessons from the field

Recent disasters have identified that interorganizational collaboration is often fraught with complexity. This article explores interorganizational collaboration in the nonprofit and public sectors during the disaster recovery efforts after a catastrophic flooding event. Based on a series of in‐depth interviews with practitioners involved in the recovery following a flooding event, the findings offer insights into the barriers and mechanisms used to facilitate collaboration. In disaster recovery, collaboration is reliant on established interorganizational structures and trusting relationships. Role clarity is the link between these two characteristics, and this article posits the association between this and the concept of swift trust to facilitate collaboration. Theoretically, this article extends an existing multidimensional model of collaboration into the context of emergency management. Importantly, it also offers a tangible output for industry in the form of an aide‐mémoire for collaborating in disaster recovery.     

The Walking Wounded: Employees’Perspectives on Mergers and Acquisitions*

Several popular and academic works have reiterated Marx's concern over the issue of social class polarization in capitalist societies. Marx characterized this polarization as the increasing concentration of wealth and poverty in the upper and lower classes, respectively, coupled with a disappearing middle class. Building on these ideas, other work suggests a process of fragmented polarization with an increasing economic, political, social, and psychological diversity within each social class. This paper illustrates this process of class fragmentation, and shows that even though the upper class is gaining overall, there are segments which are beginning to feel the effects of economic restructuring. We address corporate restructuring in the form of mergers and acquisitions and how upper- and-middle managers perceive these processes and outcomes. We conducted 33 interviews with individuals from different organizational levels, involved in four different mergers or acquisitions. We focus on the meaning these individuals attribute to these processes and changes. Although most respondents remained with the new company, all were faced with major changes in their work environment. Respondents often experienced a breach of social contract, a dramatically altered perception of managerial control and decision making, a shift from corporate loyalty to self-interest, and new forms of power and resistance. We conclude by discussing the implications of such class fragmentation, and suggest directions for future research and policy.     

Trust,the Democratic Process,and Involvement in a Rural Community*

Abstract A number of dimensions of the democratic political process are important for understanding civic communities and civic engagement. While many of these aspects have been examined at the federal level, less is known about how these dynamics operate at the local level, especially in rural communities, and that, moreover, involve a specific issue. In this study, we explore the relationships between trust in public officials, views of the decision‐making process, and issue‐related involvement in a rural community in Utah. In particular, we examine the factors underpinning citizens' expressed levels of general trust in public officials, support for the decision‐making process in their community related to a specific issue, the factors influencing individuals to participate in the issue, and how citizens view various groups involved in defining the public good related to the specific issue. We find 1) that perceptions of the political process influence all three aspects of the democratic process, 2) that neither lack of trust nor dissatisfaction appears to be detrimental to the democratic process at the local level, and 3) that differences in opinion regarding definitions of the public good intersect with other aspects of the political process. This research sheds light on factors influencing rural community functioning and citizen responses to proposed changes. In discussing the results, we reflect in particular on their implications for rural communities.     

The effectiveness of nonprofit lead‐organization networks for social service delivery

Public agencies increasingly contract with nonprofit organizations to lead community‐based networks for social service delivery. We explore the role that partnership characteristics play in the effectiveness of these networks. Using data on children and family services in Los Angeles County, we consider the impact of both the motivations for forming partnerships and the nature of the resulting partnerships on perceived outcomes for clients, interorganizational relationships, and organizational learning. We find that client outcomes and interorganizational relationships are enhanced when partnerships are formed to meet certain programmatic and organizational goals. Organizational learning, however, is affected only when partnerships are formed to enhance organizational legitimacy. Partners selected because they share common vision increase effectiveness, while those selected because there are few alternative partners decrease effectiveness. Finally, when partnerships use an interorganizational coordination mechanism, client outcomes are improved. The managerial implications of these impacts for the nonprofit sector are developed. The results lend considerable support to the role of partnership motivation and partner selection in the effectiveness of nonprofit lead‐organization networks, and specificity about the nature of that role.     

Negotiating Interorganizational Orders*

Strauss' (1978) negotiation paradigm is used to analyze interorganizational relations leading to development of a complex of eleven rehabilitation agencies. Analysis is based on records over a twenty-five year period and four years of participant observation and interviewing. The structural context for the negotiations is described in terms of over-lapping societal, communal, interorganizational, organizational, and interpersonal levels. The analysis points out the importance of covert, informal negotiations to interorganizational relations. The negotiators who initiated the process employed a strategy of multiple-linked negotiations in which they attempted to select negotiators from the other organizations and the issues to be negotiated. Stakes were manipulated according to a cost-reward-involvement formula. Problematic issues were dealt with in informal covert negotiations which preceded overt negotiations in a peer type council. Consideration of the negotiation process aids in understanding several problems in interorganizational relations: power and autonomy and the consequences of interlocking directorates. The negotiated order approach suggests several lines of additional research.     

Divining Value with Relational Proxies: How Moneylenders Balance Risk and Trust in the Quest for Good Borrowers1

This analysis of the U.S. credit industry explores how lenders evaluate people during the loan application process. They use a variety of risk‐assessment techniques in conjunction with trust‐building mechanisms that I call relational proxies. The relational proxies that lenders rely on are behavioral impressions, reputation information, and financial narratives that explain information on credit reports. Lenders use this subjectively evaluated trust assessment interdependently with standardized financial information to enhance their decision‐making process. Face‐to‐face evaluation of potential borrowers is mediated by institutional rules meant to reduce the need for trust. However, for the lenders in this study, a good borrower is always a trustworthy borrower.     

The Use of Internet Chat Rooms to Meet Sexual Partners: A Comparison of Non-Heterosexually Identified Men with Heterosexually Identified Men and Women

ABSTRACT. Objectives: Prior work suggests that many individuals use the Internet to meet romantic or sexual partners. Our intent was to explore perceptions and experiences with meeting people online. Methods: In 2008, the authors conducted U.S.-based online interviews with 65 predominantly White, self-identified heterosexual men and women and gay/bisexual men (Mean age = 30.8 years). Results: Reasons for meeting people online, desired partner characteristics, and the process of connecting for sex paralleled those observed in face-to-face contexts. People used Internet chat rooms to identify more partners and specific partner characteristics. “Background checks” of online partners, though often believed to be inaccurate, increased familiarity and trust leading to reduced condom use. Participants said online condom use negotiation was easier but usually occurred in face-to-face contexts. Conclusions: The fundamental processes of meeting partners online are similar in many ways to meeting partners face-to-face; however, the Internet facilitates rapid access to relatively large numbers of potential partners.     

The Subjectivity of Fairness: Managerial Discretion and Work–Life Balance

We use organizational justice theory to examine how perceptions of fairness affect the decision‐making process of line managers. In‐depth interviews were conducted with 35 Irish managers to explore how managers make organizational allocation decisions in cases where it is impractical to offer work–life balance accommodations to all employees. The findings suggest that firstly, managers construct the ‘life’ aspect of work–life balance within a heteronormative framework, where the emphasis is on caregiving and most usually parenting. Secondly, managers actively use their decision‐making powers around both formal and informal work–life balance supports to minimize injustice within their departments. By bringing together ideas about organizational justice and managerial decision‐making, we indicate how managers determine fairness through a decision‐making process narrowed by embedded gender role beliefs. Implications for future research and practice are discussed.     

Exchange Relationships in Inshore Fisheries1

Research on the long‐term, informal exchange strategies of harvesters and dealers working in inshore fisheries has been important to theory surrounding economic exchange. In transaction costs economics, this research provides evidence for economic exchange governed by trust, and in exchange theory, it provides evidence for the emergence of cooperation and trust. In this article I examine the emergence of economic exchange relationships in the new sea urchin fishery. The research is ethnographic in nature, utilizing a variety of data sources including participant observation, in‐depth interviews, and existing quantitative data. I find that, just as experience or improved efficiency can have an impact on the emergence of trust between exchange partners, potential exchange partners can be deemed untrustworthy based on general characteristics unrelated to the particular individual. Once established, these assessments become part of the strategic context of exchange in the fishery.     

Evaluating DISCOVER's Effectiveness in Enhancing College Students' Social Cognitive Career Development

College students (20 women, 14 men) seeking career counseling services at a university career center participated in this exploratory investigation. A 2 (DISCOVER treatment) × 2 (counseling treatment) research design was used to evaluate the individual and combined effects of DISCOVER (ACT, 1998) and counseling on participants' career decision‐making self‐efficacy and career decision‐making attributional style. Findings revealed a significant effect of the use of DISCOVER on participants' career decision‐making self‐efficacy and their sense of control over the career decision‐making process. Results are discussed regarding the implications for career counseling and ideas for further research in this domain.     

The social processes of interorganizational collaboration and conflict in nonprofit organizations

This article takes a qualitative approach to research in advancing knowledge of the social process by which interorganizational relationships are established and nurtured in nonprofit organizations. The findings reveal that a balance of dependence and autonomy is needed for initiating interorganizational relationships. These relationships are stabilized at the interpersonal level through positive attributes (attitudes, perceptions, and trust) and interpersonal ties of individuals representing their organizations. Sources of conflict, such as value differences, divergent goals, and personality clashes, also influence the working relationships of these organizations.     

Children and regeneration: setting an agenda for community participation and integration

Unlike other marginalised groups children are often not in a position to enter into dialogue with adults about their community needs and environmental concerns. Despite the current emphasis on involving communities in the regeneration of their own neighbourhoods, young people are still seemingly invisible in decision‐making processes. This paper looks at recent attempts to increase public participation in local decision‐making, proposes a typology of community action that recognises the different ways in which children may be drawn into the process of neighbourhood renewal and offers a set of recommendations that, if taken up, provide an agenda that will strengthen the active social commitment of young people in general. Copyright © 2002 John Wiley & Sons, Ltd.     

The institutional antecedent to firms’ interorganizational network portfolios: Evidence from China

Although the amount of research on interorganizational networks has increased significantly in recent years, few studies have examined the antecedents to interorganizational network portfolios—organizations’ configuration of their relationship networks with other organizations. To address this gap, this study examines how firms’ interorganizational network portfolios vary across three types of ownership structures (i.e., state-owned, private, and multinational enterprises) in China. Cluster analysis of the data on 212 leading firms operating in China revealed two types of network portfolios firms maintain. Specifically, firms maintaining robust cross-sector portfolios had more extensive networks with organizations in the nonprofit and public sectors than firms maintaining limited cross-sector portfolios. Moreover, regression results suggested that firms across different ownership structures had distinct numbers and types of organizational partners, particularly nongovernmental organization (NGO) partners. Theoretical and practical implications are derived from the findings.     

Decision‐Making Fairness and Consensus Building in Multisector Community Health Alliances: A Mixed‐Methods Analysis

Given their inherently diverse composition and potentially competing interests, a foundational activity of community health alliances is establishing consensus on the vision and strategies for achieving its goals. Using an organizational justice framework, we examined whether member perceptions of fairness in alliances' decision‐making processes are associated with the perceived level of consensus among members regarding the alliance vision and strategies. We used a mixed‐methods design to examine the relationship between perceptions of fairness and consensus within fourteen multisector community health alliances. Quantitative analysis found the perceived level of consensus to be positively associated with decision‐making transparency (procedural fairness), inclusiveness (procedural fairness), and benefits relative to costs (distributive fairness). Qualitative analysis indicated that the consensus‐building process is facilitated by using formal decision‐making frameworks and engaging alliance members in decision‐making processes early. Alliance leaders may be more successful at building consensus when they recognize the need to appeal to a member's sense of procedural and distributive fairness, and, perhaps equally important, recognize when one rather than the other is called for and draw upon decision‐making processes that most clearly evoke that sense of fairness. Our findings reinforce the importance of fairness in building and sustaining capacity for improving community health.