The frontline delivery of activation: workers’ preferences and their antecedents

This article intends to contribute to the increasing body of academic literature on the frontline delivery of activation policies. In line with the broader literature on frontline work, this literature focuses attention on frontline delivery practices and preferences and how these can be explained. Activation work is an interesting case in this context, because activation workers’ jobs designs vary considerably and workers have a diversity of educational backgrounds (including but not limited to social work) in the many countries that have implemented activation policies. This article looks at workers’ preferences rather than actual delivery practices. It analyses how job design and educational background are related to workers’ preferences concerning servicing clients, managing activation workers and spending time on various activation-related activities. Although the findings of the research that are presented in the article show that educational background and job design play only a modest role as antecedents of workers’ preferences, future research into this issue remains interesting. For it may help to increase our insights into the optimal match between what activation aims to achieve and how the provision of activation is organized on the one hand, and workers’ skills/qualifications and job design on the other hand.     

Initial assessment: A key stage in social work intervention

Abstract

This paper examines the intake practices in child protection in the New South Wales Department of Community Services as a case study of initial assessment in social work intervention. Data was collected in three Department of Community Services local offices where 39 practitioners were interviewed about their child protection work practices. An observational study of the workers' intake practices was also undertaken for a period of approximately 110 days. While official Department of Community Services policy and procedures provided the basis for intake practice, this research found that other important factors relating to the informant, the characteristics of the frontline worker, the workplace environment and the context of child protection practice influenced the intake process. The implications of the research findings for other social work practice settings are considered.     

Preparing social workers for global gaze: locating global citizenship within social work curricula

Institutions of higher education have been particularly vulnerable to the pressures of globalization, resulting in policies and ensuing curricula that look to address the needs of students to be better prepared for living and working in a world in which global awareness, and perhaps even global identity, are requisites for success. Social work education is uniquely positioned to adapt its curricula for successful student outcomes in an increasingly globalized world. The challenges associated with social welfare, which have intensified under globalization, has been a long-standing concern of social work policy and practice. This article suggests strategies for integrating global citizenship education within social work studies, recognizing the affinities that exist between contemporary conceptualizations of global citizenship and social work practice. The article proposes four interrelated components that might be strategically implemented within existing social work curriculum, in consideration of the contextual ethos of the respective school of social work.     

Social work promoting participation: reflections on policy practice in Italy

One of the core dimensions of social work practice, identified since its establishment as a professional endeavour, is concerned with political action. Nonetheless, policy practice, which entails that social workers should connect their work with individuals, as in traditional casework, to wider political action, is often perceived as marginal in everyday practice. This paper connects views on social work policy practices to the context provided by the ways social policies are actually constructed in Italy. A research study on governance processes across Italy, addressing the main actors involved in social policy-making, reveals that in fact practitioners’ political action is differently represented within different frameworks, ranging from being seen as a near impossibility, to being perceived as a crucial factor in the policy-making processes. If context and cultures play such a relevant role, synergistic work at different levels and by all the different actors in the social work community is required if we want social workers to be able to express their potential fully in the political arena.     

Migration of Professional Social Workers: Reflections on Challenges and Strategies for Education

International migration of social workers has had, in recent years, a substantial influence on the political agenda of different countries in the world, and is fraught with challenges. In some countries, recruitment of internationally qualified social workers has even become an important strategy to meet staffing demands and to fill shortages in the social work profession. This paper aims to promote debate on the key role of social work educators in assisting social work students and practitioners to practise within both a national and an international context, by reflecting on specific practice examples from Canada, England and South Africa. We explore challenges, as well as possible strategies for adaptation in new contexts, such as the facilitation of additional training, globally comparable social work programmes, and the development of a stronger professional identity, based on integrated social work values. We conclude that by enabling a stronger professional identity through the development of professional virtues, social workers will be empowered to become more confident practitioners and internationally more adaptable.     

Promoting sexual well-being in social work education and practice

This paper explores the importance of including sexual well-being within social work practice and education. Social workers often work with individuals for whom opportunities for sexual expression are limited and who face discriminatory attitudes. Sexual well-being is a global concern, and is particularly relevant considering international interest in the influence of notions of well-being on mental and physical health. Implementation of new social care policy in England, underpinned by the well-being principle, provides practitioners with the opportunity to explore what is meaningful to individual’s well-being through person-centred approaches to practice. There is currently little coverage of sexual well-being within social work education, this means students and practitioners lack the knowledge and skills to challenge barriers. Promotion of the concept of sexual citizenship, with its associated rights and responsibilities, enables social workers to engage in rights focused practice. Sexual well-being is a sensitive subject and the social and personal barriers practitioners may experience in addressing this topic are explored.     

Social work educators and social policy: a cross-professional perspective

This article seeks to contribute to the ongoing debate within European social work on the role of social work educators in influencing social policy. It reports on a study that examined the role of social work educators in furthering social policy by comparing Israeli social work educators’ engagement in policy with faculty members in professional schools with strong ties to social policy, namely education and healthcare. While the findings show some similarities between the three groups of educators, they also underscore marked differences between educators in social work and the other professions. In particular, social work educators are more involved in, and more committed to, social policy engagement than faculty members of other professional schools are. These divergences are attributed to the greater focus upon policy practice in social work and its prevalence in teaching programmes, as well as to the profession’s focus on disenfranchised clients, who are especially impacted by social policies.     

Dilemmas in child care practice and the role for state sponsored social workers

Since the publication of Messages from Research (Department of Health, 1995) there has been intense and extensive debate about the limitations and implications of this summary for contemporary child care practice (Duxbury, 1997; Hughes, 1996; Parton, 1996; Littlechild, 1998; White, 1998). Unsurprisingly, in such a highly contentious arena, there is little consensus as to the appropriateness of the analysis or the recommendations contained in the report, particularly the overview to the research summaries. This short article seeks to add to the debate through the use of case study material to articulate social work practice dilemmas that the author has experienced; practice dilemmas that render problematic some of the assertions contained in Messages from Research. In doing so the author does not seek to undermine the importance of research for practice, as we seek to articulate an appropriate theoretical base for professional interventions in the lives of children and families, but to question whose interests are served by what can be seen as the selective representation of findings. As Stevenson (1991) states, we need to explore and understand what personal, professional and organisational processes may impede the implementation of research in practice within the child care arena. It might also behold us to ask what political or social processes may also impact on the way/s in which research for practice are 'produced' and/or 'consumed'. Overall, the author wishes to engage with, and stimulate further debate around, a core issue for practitioners and students as they explore the contemporary statutory social work role with children and their families.     

A Case-based Collaborative Learning Model for Teaching Advocacy

Social work graduate school programs focusing on clinical practice have traditionally attended less to the profession's advocacy role. Masters-level clinical social work students, therefore, may not receive adequate training to understand their roles in advocating for or against policies that directly impact their practice. This article proposes a collaborative learning model called ‘Advocacy Week’, which prepares students for a statewide NASW-sponsored Advocacy Day. Using case presentations prepared in collaboration with clinical and policy social work faculty, aspiring clinical social work practitioners are exposed to the relevance of advocacy. Preliminary findings suggest that graduate students exposed to this model become aware of their advocate role as part of their clinical practice, a knowledge which has implications for social work education.     

Theorising fatherhood,welfare and the decline of patriarchy in Japan

This paper investigates social policies concerning men's transitions to fatherhood and the changing role of fathers in Japan. A review of fathering research reveals a predominantly agency-level emphasis on role-strain between work and paternal identities with a specific discourse of weakened Japanese fatherhood. Previous research suggested Japanese gender equality and work-life balance initiatives stalled due to an absence of women's influence within Japan's corporate culture. This study offers a historical perspective to show modern family policies were essentially rooted in gender-equality campaigns led by women's organisations dating back to post-WWII era. The findings situate Japanese social policy and epistemology in the international vanguard of a ‘Nordic turn’ towards structural-level research and improved social citizenship rights to support men's transitions to fatherhood.     

Preparing Social Workers for Practice: Re-evaluating Student Learning Needs

Among the key developmental priorities that have been identified in the current process of reform taking place in social work in the UK is the need to improve social work students' preparedness to meet the challenges they will encounter in practice. This paper contributes to the current debate about this issue by reporting a research study that focused on final year undergraduates' experience of academic and practice learning and considered the impact of demographic factors, including age, gender, disability, previous experience and qualifications, on their perceptions of preparedness. The results indicate that students were satisfied with most aspects of preparatory teaching and learning. However, the findings also highlight areas in which students' preparation could be further enhanced, including their skills in dealing with conflict and managing risk. The results suggest that social work programmes should not overly depend on practice learning to prepare students to address the challenges presented by increasingly complex working environments and that educators need to work closely in collaboration with employing partners to ensure that the curriculum keeps up to date with the changing learning needs of practitioners.     

Rediscovering the social question

Neoliberal policies not only privatise formerly public services but also focus one-sidedly on discourses of individual autonomy and responsibility. This makes it difficult to raise ‘the social question’ (the question what constitutes social bonds) publicly since market principles are presented as allowing no alternatives. Social work owes its professional origins however to a shift from early capitalist individualism to policies recognising the need for social reconstruction and cohesion. It was mandated to reconcile the key principles of modernity, personal freedom and equality, although its methodology, often corresponding with social policy regimes, interpreted this mandate variably. Attempts in current social work to adjust to the cancellation of the social question through techniques of ‘activation’ and individualised care further the crisis of the project of modernity which manifests itself in a split between heightened public control measures and privatised concerns for ‘care’, thereby altering its core identity. Reflections on social work's historical position within varying political contexts help to promote a renewed critical examination of the profession's political role and highlight the need to turn interventions at the personal level into occasions that affirm social citizenship, ensure rights and promote social equality.     

Building research capacity for social work practitioners: a regional perspective

This article explores the research experiences, interests and capacity of social work professionals working as frontline workers and managers in human service organizations in regional South Australia. It also draws attention to social work practice issues requiring further investigation as identified by these professionals. The research data for this paper were collected using quantitative and qualitative methods. Quantitative data provided evidence to show the extent of research interests among social work practitioners in the region. Qualitative data added depth to the findings by identifying social work practice issues as described by research participants. The study revealed that few participants had any research experience; however, the majority felt the need to undertake research, expressed interest in research training and a desire to be involved in research projects. These findings have implications for higher education providers in the social work discipline. They draw attention to the importance of better preparing students for research in practice, and also for schools of social work to actively engage in building research capacity and output in regional Australia.

Abbreviations: Frontline social work professionals (FLSWP); The Australian Association of Social Workers (AASW)     

Teaching Critical Practice: Resisting Structural Domination through Critical Reflection

This paper explores some of the responsibilities and challenges that face social work educators who teach critical practice to social work students. It is suggested that using critical reflection may enhance social work educators' capacity to prepare practitioners to work towards progressive social change and social justice, despite current social trends, such as globalisation, which potentially marginalise critical practice. This paper provides a reflective account of my experiences of teaching critical reflection to undergraduate social work students, drawing on critical postmodern theoretical underpinnings. Related pedagogies will be discussed which outline experiential reflective learning. It is ultimately contended that critical reflection is an important part of social work education and practice that is committed to enhancing citizenship, human rights, social justice and social change ideals.     

Activation,medicalisation and inter-organisational cooperation in health insurance – implications for frontline social work in Sweden

This paper focuses on tensions between activation principles and medicalisation in the Swedish sickness insurance and its implications for frontline caseworkers in Social Security Agencies and Public Employment Services. The right to sickness cash benefits has become stricter and more conditioned upon the person’s work ability and employability. The paper describes recent policy changes towards activation and stricter entitlement criteria for sickness benefits policy and explores the consequences of such new activation policies in terms of changed work modes for caseworkers dealing with long-term sick people’s return-to-work process. It is concluded that on the one hand frontline work contains a significant portion of discretion and professional assessment of work abilities, and on the other hand rule-bound administrative work. Furthermore, frontline workers need to apply organisational professionalism as inter-organisational cooperation is required in order to support long-term sick people to return-to-work. Medicalisation of ill-health, manifested in the right to sickness benefits has not been substantially circumscribed by new activation policies in the sickness insurance.     

Helping People with Learning Difficulties into Paid Employment

Summary

Welfare to work policies have developed partly from policy rhetoric that argues employment as the best way of ensuring social inclusion for marginalised groups. In the United Kingdom, welfare to work policies for disabled people have developed within an enabling rather than a mandatory system, although organisation and practice have lagged behind. This article explores policies that provide this enabling context for facilitating the transition of people with learning difficulties from benefits to paid employment. It also explores the role of social workers, examining the degree to which their practice reflects the empowering rhetoric of the policy framework and of contemporary social work values.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

Young people leaving care in Scotland

This paper presents the findings from the first national study of young people leaving care in Scotland. The research involved a policy study of all 32 social work departments and a survey of 107 young people from three authorities, 61 of whom were followed up over a six month period. In exploring the implications for policy and practice, it suggests that although the law and national policy context have been strengthened, improving outcomes for young people leaving care will require responses to more enduring problems, as well as the development of more comprehensive local policies.     

Identity,selfhood and dementia: messages for social work

Dementia has been identified as a policy priority area for the European Union (EU). Given projected figures on the global increase in dementia over the next few decades, working with people with dementia is likely to become an even more prominent area of activity for social workers in older people's services. Recent research has begun to engage with the subjective experiences of people with dementia and there is considerable focus within nursing literature on their active efforts to maintain identity and selfhood. However, these issues have received little attention within the domain of social work. This paper reviews recent research on the subjective experiences of people with dementia and discusses the implications for social work in relation to: early intervention; communication and assessment, and support arrangements. Based on experience in England, it is argued that the current policy and practice context constrains social work's ability to respond to these issues and that a supportive organisational context, as well as high levels of skill, time and commitment, are required if concepts of personhood and citizenship are to have meaning in practice.     

What's on Their Minds? The South African Child Welfare Academic Agenda from 2001 to 2010

Social work teaching and research is assumed to impact significantly on practice, readying students for employment and investigating areas relevant to practice. In South Africa, the historic divergence between the academic agenda and population needs is significant. In a context of transformation towards developmental social welfare, this paper investigates the extent to which tertiary education as well as research agendas match what South African child welfare practitioners have identified as priorities in the field. In a study examining trends and drivers in South African child welfare, it was found that the curriculum was largely being informed by the same trends that shaped practice. However, the research agenda differed markedly from the issues concerning practitioners. Also, practitioners thought that new graduates were ill-equipped to deal with practice demands in resource-poor and transforming (post-apartheid) environments. It is recommended that South African academics and practitioners ensure that child welfare curricula, academic enquiry and practice demands overlap more closely in order to better prepare novice social workers and provide leading research. With globalization and the increased need to respond to diverse populations, it becomes critical that social work education is reviewed both in the north and south to ensure its relevance for practice.