Public relations anthropologies: French theory,anthropology of morality and ethnographic practices

The protagonists of this article are Lucien Matrat and the group of academics he led, known as the “European doctrine (or school) of public relations” (Boiry, 2004, p. 1). These public relations academics and professionals, who were mainly French, represented a body of knowledge which was characterised by an ethical and anthropological approach to public relations. It is this approach that led to Matrat's drafting of the Code of Athens and the creation of a theory of public relations based on human beings. The European doctrine also advocated the application of ethnographic methods to create corporate culture, such as the projet d’entreprise (corporate project). This paper analyzes, from a historical and theoretical viewpoint, this anthropological approach to public relations.     

On the definition of public relations: a European view

The article confronts a U.S.-based definition of public relations as relationship management with a European view that besides a relational, argues also for a reflective paradigm that is concerned with publics and the public sphere; not only with relational (which can in principle be private), but also with public consequences of organizational behavior. The article is based on a three year research project on the European Public Relations Body of Knowledge and it reflects on the consequence of that project for definitional activities in the US practitioner and academic communities.     

African-American students’ perceptions of public relations education and practice: Implications for minority recruitment

In-depth interviews were conducted with African-American public relations students to explore their perceptions of public relations and the role race may play in their career success. The motivations for pursuing public relations and perceptions of the field are not different than those of other groups of students found in previous studies. However, the findings provide insights that are helpful in recruiting African-American students, and also in retaining them in the major. Central themes that emerged from the data are that it is important to have African-American role models, and that students’ view race as a fact of life that can be both a barrier and an asset.     

Institutionalizing government public relations in Romania after 1989

Public relations are a new profession in Romania, an Eastern European former communist country which changed to a democratic regime in December 1989. It is generally considered to have emerged after 1990, although publicity and political propaganda preceded it (Rogojinaru in Sriramesh and Ver?i?, 2009, p. 553). Although the Romanian practice of public relations evolved and developed quickly aligning with the international practice, several campaigns and programs receiving awards during the last editions of IPRA Golden World Awards, SABRE Awards, Cannes Lions Awards or European Excellence Awards, there is still very little focus on research and theory. Thus, there is no major study on the history of public relations in Romania prior to 1989 to either confirm or challenge the conclusion of Grunig, Grunig and Ver?i? (2004) that there was no public relations in Eastern Europe before 1989 because the concept was not acceptable for socialism (p. 137). Even after 1989 while there is a growing body of literature on public relations in general published in Romanian, few studies addressed Romanian public relations which are more frequently described in practice than researched from the viewpoint of public relations theory. This exploratory research aims at identifying the characteristics of government public relations in Romania in 2011, the main stages in institutionalizing government public relations after 1989 and correlates them with the general evolution of public relations in Romania between 1989 and 2011.     

Clientelism and guanxi: Southern European and Chinese public relations in comparative perspective

This paper compares and analyzes the practice of public relations between Southern European countries (Greece, Italy, Portugal, and Spain) and China. The author argues Western countries are not a monolithic entity and there are a number of similarities, mainly focused on the importance of personal relationships, that shape the public relations field in Europe and Asia. A review of the concepts of guanxi and clientelism, both based on the asymmetrical character of relationships based on the abdication by the client of any potential autonomous access to the use of resources and to the setting up of public goods and services, revealed the importance of personal relationships and the emphasis of government relationships at the expense of other publics. Despite the consideration of the Anglo-Saxon symmetrical public relations model as a normative ideal among professionals, persuasive models are prevalent in the public relations practice in these societies.     

Practitioners’ perceptions of their ethics in Korean global firms

This qualitative study used in-depth interviews to review the perceptions held by public relations practitioners who work in global public relations firms, regarding their ethics, and to identify elements that support their ethics. Results indicate that those practitioners are adamantly ethics-oriented but they have a limited understanding of ethics specific to public relations. No absolute universal ethical standards were found. This study identified nine elements affecting public relations practitioners’ ethics. The important and powerful elements were chiefly attributed to cultural influences. It finally provides critical clues to the process of enhancing public relations professionalism.     

Promoting online media relations: Public relations departments’ use of Internet in the UAE

This paper discusses the use of Internet by public relations departments in the United Arab Emirates, to reach their key publics online and to gather information and monitor data to perform their tasks and to promote and develop their relations with the news media. Findings of the study show that all 24 organizations have a homepage, but only two thirds of them are posting their publications on the net, and only one third are using electronic newspapers to monitor their coverage in the media and to gather news, data and information of importance for the various tasks they perform. Only three organizations out of 24 have an online newsroom, and only two have a virtual tour about the organization. None of the surveyed organizations’ Web site has a film or videos. Organizations in the United Arab Emirates still have a lot to do to take advantage fully and rationally of what interactive communication, Internet and online publications are offering for a better performance and more effective public relations.     

On Jürgen Habermas and public relations

Habermas focuses on the human communication process with understanding in mind. Here it is argued that this perspective is also worth to be considered for the field of public relations research. The article points out how to apply Habermas’ concept of understanding for the purposes of evaluation as well as for the purposes of planning public relations communication.     

Personal influence and pre-industrial United States: An early relationship model that needs resurgence in U.S. public relations

The personal influence model of public relations, using one's influence to seek favor with government and other power bases, is seen as most applicable in Asia but also is found elsewhere in the world. Only a few writings have explicitly broached the possibility that the personal influence model is practiced in the United States. Muzi Falconi (2010) argued that U.S. public relations emphasizes persuasion, espoused by Bernays and brought to fruition through one-way messaging. While it is easy to see persuasion as dominating U.S. practice, such observation ignores the prevalence of personal influence through at least 150 years of U.S. society. As early settlers built agrarian communities, interpersonal communication fostered community pride and solidarity. During World War II, Katz and Lazarsfeld identified personal influence as a major element in U.S. communication, overriding the mass media in importance. Even today much public relations activity in the U.S. consists of organizations seeking favor from the power elites. However, with the focus on message control, scholars have overlooked the efforts and effects of personal influence. The purpose of this paper is to identify early evidences of the personal influence model in the U.S. Today, the increasing power of social media and virtual stakeholders renders the persuasion model as somewhat specious. It is time to reexamine the concept of personal influence and the greater promise it holds for returning to what public relations was and should be in the first place—a function for maintaining relationships.     

A theoretical perspective on “fear” as an organizational motivator for initiating public relations activities

This exploratory study identifies the correlation between perceived fear and the public relations activities of an organization. A survey of forty public relations professionals in Florida confirms that fear is a critical causal factor that motivates an organization to initiate or undertake public relations activities. The effect of fear on the public relations activities of an organization differed by public relations area. In addition, there was a gap between perception and actual public relations activities. Crisis and issues management were the areas most affected by perception, but in application media relations was the most practiced.     

Public relations and zones of engagement: Employees’ lived experiences and the fundamental nature of employee engagement

While employee engagement has been primarily explored within the business, human resources and management disciplines, public relations research has more recently taken an interest in furthering its understanding and acknowledging how public relations can serve an organization’s internal communication as a foundational component of the field. The purpose of this study is to demonstrate how public relations can serve an organization’s internal communication by better understanding how employees perceive and experience engagement. Following a phenomenological methodology (n?=?32), this study utilized zones of meaning as a conceptual foundation (not a literal interpretation) to examine the process related to the complex, shifting and shared meaning of zones of engagement and how zones of meaning are products as well as drivers of engagement, which offer a new way to conceptualize employee engagement in public relations, shifting to a deeper comprehension and understanding. The findings show that employee experiences align more to Kahn’s (1990) initial personal engagement model than other public relations models. The psychological conditions of meaningfulness and safety from the original employee engagement model emerged as important factors in defining the employees’ shared-meaning lived experiences. In addition, this study offers a new definition of disengagement, which is similar but unique to the scholarship on negative engagement. The findings provide a framework for public relations scholars who work to further refine the understanding of employee engagement and for practitioners who develop public relations strategies for internal audiences, and advances the conceptual foundation of zones of meaning in public relations scholarship.     

Syndicalisme et nanotechnologies. De l’espace des relations professionnelles à l’espace public des risques

The positions taken on nanotechnologies by trade union organisations, whether European or French, reveal a shift in union action. Traditionally, the trade union approach to occupational risk has been embedded in the field of professional relations, where “technical progress” is accompanied by demands formulated in terms of risk prevention. With nanotechnologies, the union response is framed in precautionary terms, with an emphasis on protection of the environment and human health before innovations are introduced. From this perspective, the study will show how the trade union movement has tackled the issue of nanotechnologies, moving from an initially work-related approach to one that places the accent on public concerns that go beyond traditional union preoccupations.     

La responsabilité sociale des entreprises, un projet européen en panne

The European Union (EU) has developed a special approach to corporate social responsibility by incorporating it into its strategies of employment and social cohesion and of sustainable development. This should make it possible to diffuse the European social model inside and outside the EU. Through an unprecedented dialog between institutions and “civil society”, the EU planned to explore the possibility of a consensus on a framework for corporate social responsibility. This article seeks to shed light on the perilous disconnection between European institutions, companies and society at a time when the corporate social responsibility practiced by European firms has turned into a vector of innovation in labor relations by becoming a subject of transnational negotiations. It has also become a litmus test of the limits of a self-regulation, worldwide, of labor questions.     

All glamour, no substance? How public relations majors and potential majors in an exemplar program view the industry and function

Studies in public relations often conclude that the field is misunderstood [Kopenhaver, L. L. (1985). Aligning values of practitioners and journalists. Public Relations Review, 11(1), 34–42; Stacks, D. W., Botan, C., & Turk, J. V. (1999). Perceptions of pubic relations education. Public Relations Review, 25, 9–29] and misrepresented in media [Spicer, C. (2000). Public relations in a democratic society: Value and values. Journal of Public Relations Research, 12(1), 115–130]. Public relations professionals themselves often do not know what is involved in or support public relations education [Wright, D. K., & Turk, J. V. (2007). Public relations knowledge and professionalism: Challenges to educators and practitioners. In E.L. Toth (Ed.), The future of excellence in public relations and communication management: Challenges for the next generation (pp. 571–588). Mahwah, NJ: Lawrence Erlbaum]. Both the special issue (Public Relations Review, 1999) on public relations education and a following study published in this journal [Bowen, S. A. (2003). I thought it would be more glamorous: Preconceptions and misconceptions of public relations among students in the principles course. Public Relations Review, 29, 199–214] argued that public relations majors often do not realize what is involved in the academic discipline or the professional field. This research builds on the findings of those studies to ask: are public relations educators doing any better in communicating the core competencies, responsibilities, knowledge requirements, skills, and abilities of the discipline and the public relations major? Through the use of 10 focus groups across majors at a top research university, we can see that little is known about public relations among non-majors, but public relations majors can articulate the requirements and functions of the field. Several primary areas of confusion emerged about public relations related to: marketing or promotion, spinning the truth, image, and public relations as a career choice. These ideas show a critical lack of transparency in public relations. Credibility of the public relations function is hampered by this failure to communicate about the functions and core competencies of the field. Implications for both the public relations practice and for public relations education are discussed.     

Introduction to this special section: The impact of globalization on public relations

Globalization has thrust public relations into the limelight providing new opportunities while posing immense challenges as well. Whereas globalization has impacted the public relations industry in many ways, public relations also has contributed to the spread of globalization. Using the global diffusion of the top 10 public relations agencies, this article argues that public relations is often erroneously perceived as only involving corporate activities. The body of knowledge is almost completely silent on the use of public relations for altruistic and information campaigns. This special issue presents some of the papers presented at the 14th International Public Relations Symposium (also popularly known as Bledcom 2007) whose theme was “The Impact of Globalization on Public Relations”.     

International public relations’ influence on media coverage and public perceptions of foreign countries

The purpose of this study is to examine the influence of international public relations on a target country's news coverage and public perceptions toward other countries. This study proposed a public relations influence model of national image formation and tested its relationships based on 27 countries’ public relations effort targeting the U.S. news coverage and publics. This study found that (1) public relations of other countries in the U.S. had a direct impact on how significantly the U.S. public perceived those countries; (2) the more prominently and favorably foreign countries were covered by the U.S. news media, the more significantly and favorably the U.S. public perceived and felt toward those countries.     

Adding value to organizations: An examination of the role of senior public relations practitioners in Singapore

A key characteristic of public relations excellence in organizations is ensuring that the senior public relations practitioner – the head of the communication function – has the competencies to enact the strategic role of a manager. It is only when the top communicator possesses strategic management knowledge and engages in managerial work with support from colleagues who are technically skilled in traditional craft work can public relations work be considered to be value-generating.This paper presents the findings of the examination of the role of senior public relations practitioners in organizations in Singapore. It also explores the importance of core communication activities to the role of top in-house communicators, examines the time they allocate to managerial and technical work, and assesses if the managerial role which the practitioners play adds value to organizations. Data collected from both in-depth interviews and self-reported log of daily activities showed that although top communicators in Singapore enjoy strategic reporting and unhindered access to senior management, it also revealed, paradoxically, senior management's mixed worldviews of public relations; and that Singapore's top in-house practitioners lack the strategic knowledge to enact the managerial role as they are too focused on technical work.The paper concludes with recommendations on how the level of public relations professionalism can be raised in Singapore, starting with the practitioners themselves having to be fully equipped with the relevant academic knowledge of what makes communication excellent.     

Craft and Professional Models of Public Relations and Their Relation to Job Satisfaction Among Korean Public Relations Practitioners

To determine which model Korean public relations practitioners use and their levels of job satisfaction, a survey of 167 Korean public relations practitioners in Seoul was conducted. Results showed that Korean practitioners use the craft models of press agentry and public information. However, they aspire to practice two-way, or professional public relations, models. Practitioners of high professionally oriented public relations are more satisfied with their jobs than practitioners of low professionally oriented public relations. This gap between a positive and a normative model also indicated a strong positive relation between the professional models and job satisfaction.