Craft and Professional Models of Public Relations and Their Relation to Job Satisfaction Among Korean Public Relations Practitioners

To determine which model Korean public relations practitioners use and their levels of job satisfaction, a survey of 167 Korean public relations practitioners in Seoul was conducted. Results showed that Korean practitioners use the craft models of press agentry and public information. However, they aspire to practice two-way, or professional public relations, models. Practitioners of high professionally oriented public relations are more satisfied with their jobs than practitioners of low professionally oriented public relations. This gap between a positive and a normative model also indicated a strong positive relation between the professional models and job satisfaction.     

Remembering the Public in Public Relations Research: From Theoretical to Operational Symmetry

In an attempt to reconcile public relations research with a range of critical concerns, J. Grunig and colleagues have proposed a two-way symmetrical model that reformulates public relations as a more inclusive, balanced, and ethical practice. A contradiction exists, however, between two-way symmetrical theory and the asymmetrical research agenda it perpetuates: an agenda that continues to subsidize commercial and state communications at the expense of other segments of the population. To achieve real inclusion and balance in public relations, research must begin to address the public communications needs and constraints of previously excluded segments of the population     

Five decades of Mexican public relations in the United States: from propaganda to strategic counsel

This article describes U.S. public relations for Mexico through a quantitative and qualitative content analysis of 940 Foreign Agents Registration Act listings from 1942 to 1991.The research delineates the shift from government to industry representation, the move from press agentry and public information to more research and counsel, centralization trends, and the evolving roles of U.S. public relations from technicians to public relations managers. The continuing robust technician role is confirmed.     

Investor Relations: Two-Way Symmetrical Practice

Although public relations claims investor relations as one of its specializations, scholars have paid little attention to it and practitioners historically have been divided between finance and public relations. A national survey of 145 members of the National Investor Relations Institute and the Public Relations Society of America's Financial Communications Section tested models and dimensions of practice to build theory. Results show that such investor relations officers predominantly practice the two-way symmetrical model and their work is characterized by the dimensions of symmetrical effects and—to some degree—two-way communication. Practitioners do not differ by their orientation to either finance or corporate communication/public relations. This study is the first to find the predominant practice of the normative model across its sample, thereby refuting long-standing criticism that the symmetrical model is a utopian ideal. The two-way symmetrical model does exist in the real world, and it can be found in the bastion of capitalism—publicly owned corporations in the United States.     

Public engagement with nonprofit organizations on Facebook

Explicating Facebook's engagement features, this study explored whether organizational message strategies based on the four models of public relations have an impact on the different levels of public engagement. The study found that publics demonstrate high levels of engagement with organizational messages when two-way symmetrical communication is used, compared to public information or two-way asymmetrical models. The study also provided practical implications for nonprofit practitioners to engage with publics via social media.     

Advertising value equivalence—PR's orphan metric

The academic approach to measurement and evaluation has long favoured social science methodologies (0050, 0260 and 0315), but there has been persistent, widespread practice use of advertising value equivalence (AVE) to express the economic and financial value of public relations activity. This paper investigates the evolution of AVE and discusses whether it arose from clippings agencies, press agentry or other influences on public relations, such as advertising and product promotion.     

The use of the internet by ten South African non-governmental organizations—a public relations perspective

Practitioners using the internet in their public relations efforts often do not use the interactive features of the medium to their fullest potential. This article explores the interactive nature of the internet by applying the two-way symmetrical model of public relations to the web sites of 10 South African non-profit, non-governmental organizations (NGOs). The findings confirm that managing a web site successfully requires more than technical knowledge. Much more important is a sound understanding of communication within an organization, especially with regard to public relations. An understanding and practice of the two-way symmetrical model would optimize the communicative use of an organizational web site.     

Trains,chains, blame,and elephant appeal: A case study of the public relations significance of Mary the Elephant

Using the media coverage of the hanging of Mary the Elephant, the purposes of this article are to discuss the major implications of the press agentry model of public relations, the impact of corporate decisions on the reputation of its surrounding community, and how the values related to societal issues such as animal cruelty change over time. Findings reveal that public pressure, intense police attention, and the counsel of a master press agent led the circus owner to make the decision to hang Mary and ultimately adulterate the reputation of the town of Erwin, Tennessee indefinitely.     

The role of corporate social responsibility (CSR) and internal CSR communication in predicting employee engagement: Perspectives from the United Arab Emirates (UAE)

This study examined relationships among employees’ perception of CSR, three models of internal CSR communication and employee engagement. The findings, based on 516 valid survey responses from employees across different sectors in the United Arab Emirates, revealed that internal communication of CSR, both one-way and two-way symmetrical, predicted employee perceptions of CSR, with two-way asymmetrical communication being a negative predictor; perceptions of CSR predicted employee engagement; social and sustainable dimensions of CSR most strongly predicted social and affective dimensions of employee engagement; and both two-way symmetrical communication of CSR and employee perceptions of CSR strongly predicted employee engagement. Implications for theory and practice are discussed.     

Getting past the impasse: Framing as a tool for public relations

J. Grunig, L. Grunig, and Dozier (1995) have proposed a two-dimensional model of public relations that combines the two-way symmetrical and asymmetrical models. They also have named strategies important for both public and organizational influence and called for research dealing with others. This article proposes frame analysis as such a strategy. To demonstrate the technique’s potential, the author employs framing to show how sex education can be promoted more effectively within public schools.Myra Gregory Knight is a doctoral candidate in the School of Journalism and Mass Communication at the University of North Carolina at Chapel Hill.     

An exploratory study to conceptualize press engagement behavior with public relations practitioners

This study addresses how journalists respond to public relations (PR) practitioners in co-creating value for their audiences. The co-creation perspective is conceptualized by synthesizing extant literature from public relations and relationship marketing, including cultivation strategies in organization-public relationships studies, two-way symmetrical model in excellence theory, intereffication model, service-dominant (S-D) logic of co-creation in marketing, and customer engagement theories. Using long-interview technique with 18 journalists, the study investigates how journalists perceive media relations activities of PR practitioners from a value co-creation dimension. A new theoretical model titled press engagement behavior (PEB) with sub-dimensions in press participation behavior (PPB) and press citizenship behavior (PCB) is proposed. A thirty-item scale is proposed to guide future study on scale development and validation. The proposed new model can explain the context of journalist engagement, enriching the operational value of cultivation strategies in dyadic relationship settings.     

Understanding Ivy Lee's declaration of principles: U.S. newspaper and magazine coverage of publicity and press agentry, 1865–1904

Ivy Lee's 1905 “Declaration of Principles” has been called the “starting point of modern public relations,” but what did it mean in the context of his time? Analysis of press discussion finds that, while press agentry was connected to the circus and theater, “corporate publicity” was linked to Theodore Roosevelt's call for the release of financial information in the public interest. The paper confirms that scholars do not have a clear understanding of public relations history and identifies areas for further research.     

Reconsidering the corporate narrative in U.S. PR history: A critique of Alfred Chandler's influence on PR historiography

This study explores the influence and dominance of Alfred Chandler Jr.’s theory of corporate development within public relations [PR] history. Chandler's work on late 19th Century corporate development is influential in PR historiography. PR oftentimes places its genesis in the late 19th Century corporate sphere to distance itself from press agentry. Examining critiques of Chandler's work on corporate development, this study argues that rooting PR in a corporate context does not provide legitimacy to PR practice and skews PR history to favor a corporate narrative. Implications for both history and normative PR theory development are discussed.     

Extending Symmetry: Toward a Convergence of Professionalism,Practice, and Pragmatics in Public Relations

The professional values, practice, and pragmatics (3Ps) model is a framework to evaluate professional values and the practice of public relations within the context of situational pragmatics. In essence, this is a move from the two-way symmetrical model to a three-dimensional space anchored by professional values, practice, and pragmatics. The pragmatics dimension is developed from three subdimensions: threat versus opportunity, uncertainty, and perceived control. In addition, symmetry and skills have been reorganized into core professional values and professional practice, each with three subdimensions of their own.     

Hyping White Hopes: Press Agentry and Its Media Affiliations During the Era of Jack Johnson, 1908–1915

The social presence of African American boxing champion Jack Johnson stands out among the most controversial social and media issues of the early 20th century. This study examines the manner in which press agentry shaped and animated this 6-year historical episode. It portrays press agentry not merely in terms of personalities, but also in terms of a network of social and economic affiliations among promoters, sports celebrities, and the press. I argue that understanding these affiliations not only better informs the Johnson situation, but it also sheds light on the ambivalent relationship between journalism and publicity practices over time.     

The critical role of stewardship in fund raising: the Coaches vs. Cancer campaign

This article examines the critical role of stewardship in the process of fund raising. In an analysis of the Coaches vs. Cancer campaign, the authors illustrate the limitations of the public relations ROPE model in explaining fund raising success, and support Kelly’s contention that addition of a fifth step to the model, the stewardship step, better explains campaign effectiveness.     

Clientelism and guanxi: Southern European and Chinese public relations in comparative perspective

This paper compares and analyzes the practice of public relations between Southern European countries (Greece, Italy, Portugal, and Spain) and China. The author argues Western countries are not a monolithic entity and there are a number of similarities, mainly focused on the importance of personal relationships, that shape the public relations field in Europe and Asia. A review of the concepts of guanxi and clientelism, both based on the asymmetrical character of relationships based on the abdication by the client of any potential autonomous access to the use of resources and to the setting up of public goods and services, revealed the importance of personal relationships and the emphasis of government relationships at the expense of other publics. Despite the consideration of the Anglo-Saxon symmetrical public relations model as a normative ideal among professionals, persuasive models are prevalent in the public relations practice in these societies.     

Field Dynamics and Public Relations Theory: Toward the Management of Multiple Publics

This article expands on the theoretical idea that public relations should be a two-way symmetrical process in which organizations use principles of communication, negotiation, and conflict resolution to manage relationships with strategic publics. We point out that the symmetrical model is two-way and does not explain the situation in which an organization must communicate with multiple publics about a problem. In the typical public relations case, the organization carries on a public debate with at least one relevant public in front of numerous other publics. This article adapts the method of field dynamics for assessing the relative positions of publics and organizations. The method makes it possible to compare organizations and publics on the dimensions of dominance—submissiveness, friendly-unfriendly, and group versus self-orientation. We compare our method with the situational theory of publics, co-orientation, and cultural analysis—all of which have been used in public relations theory and research. We then apply field dynamics to a dispute with Native Americans in Wisconsin and suggest intervention strategies for dealing with the dispute.