Experiences of volunteering: A partnership between service users and a mental health service in the UK

The aim of the study was to investigate how people with serious mental illness perceived the experience of volunteering for the health care organisation in which they had received a service. The study took a qualitative approach and in phase one, eleven service user volunteers were purposefully sampled and interviewed. In depth interviews were analysed using grounded theory. This paper describes the findings from phase one, and highlights the following themes to represent the volunteering experience: 1) rehearsing for a new direction; 2) treading carefully at first; 3) discovering my new self; and, 4) using my experience and extending relationships. These themes further support a tentative theoretical framework that considers supported volunteering to enhance recovery because it fosters positive risk taking and gives individuals a valued identity that integrates their mental health experience. In phase two, this framework will be tested with service users in more diverse volunteer positions. The findings of my study suggest that mental health services are in a unique position to build partnerships with service users to support their recovery and journeys toward employment by providing opportunities for volunteering.     

What Motivates Which Volunteers? Psychographic Heterogeneity Among Volunteers in Australia

Six psychographic segments of volunteers in Australia are constructed on the basis of their volunteering motivations. The resulting segments include “classic volunteers,” whose motivations are threefold: doing something worthwhile; personal satisfaction; and helping others. “Dedicated volunteers” perceive each one of the motives for volunteering as relevant, while “personally involved volunteers” donate time because of someone they know in the organization, most likely their child. “Volunteers for personal satisfaction” and “altruists” primarily wish to help others, and finally, “niche volunteers” typically have fewer and more specific drivers motivating them to donate time, for example, to gain work experience. The segments are externally validated and demonstrate significantly different socio-demographic profiles. Consequently, it seems that motivation-based data-driven market segmentation represents a useful way of gaining insight into heterogeneity amongst volunteers. Such insight can be used by volunteering organizations to more effectively target segments with customized messages.     

Linking collegiate service‐learning to future volunteerism: Implications for nonprofit organizations

One of the biggest challenges facing nonprofits is attracting and retaining volunteers to help deliver their programs. One way that colleges and universities are attempting to educate students on the importance of community issues and to graduate “good citizens” is through service‐learning (S‐L) programs. Although many scholars argue that collegiate S‐L programs will increase the extent to which students volunteer following graduation (for example, Astin, Sax, and Avalos, 1999; Misa, Anderson, and Yamamura, 2005), more empirical research has been called for to examine this relationship. This article proposes three predictors of future volunteerism for alumni of a collegiate S‐L experience: the amount of personal development experienced during the S‐L project, the perceived value of the S‐L project to the community organization, and the level of volunteerism prior to participation in an S‐L project. Results showed significant effects of all the proposed predictors on postgraduation volunteering. Our findings have implications for nonprofit managers charged with maintaining a sufficient level of volunteers to provide their community services as well as individuals who are responsible for organizing S‐L programs. These managerial implications and directions for future S‐L research are discussed.     

Identity and Volunteering Intertwined: Reflections on the Values of Young Adults

Volunteering motivation has been studied from many perspectives during the last few decades. These studies have increased our understanding on the individual, dynamic, and reflexive nature of volunteering. Moreover, research that combines volunteering with the concept of identity or role identity has deepened this understanding. Nevertheless, the ways individual volunteers experience and associate volunteering with their personal identities has been little studied. Values can provide an empirical window into the core of personal identity. Identity, values, and volunteering are combined in the approach used in this study, which introduces the theoretical viewpoints of narrative identity and value identity. The analyses of 24 life course interviews demonstrated volunteering can be used in identity work for expressing the core values of individuals. The results also indicate the variety and range of values, which can be associated with volunteering.     

Differences between paid and unpaid social services for beneficiaries

In many Western welfare states, social work services that have traditionally been provided by paid employees are being replaced by family support, community support, informal networks, and volunteering. For the field of social work, it is relevant to know what it matters to beneficiaries whether services are provided by volunteers or by paid employees. The central question of this article is therefore as follows: What are the differences between unpaid and paid social services for beneficiaries? The article is based on literature review and focus groups. Our results suggest that beneficiaries do experience some differences regarding the advantages of volunteer services for beneficiaries that can be summarized in three propositions: (1) services provided by volunteers are more relational than are services provided by paid employees, and they are therefore perceived as more equal, flexible and sincere. (2) The effects of volunteer services for beneficiaries are not exclusively positive. (3) Although particular tasks may appear to be interchangeable to some extent, the relative advantages of a given task depend upon whether it is performed by a paid worker or by a volunteer. Additional research is needed in order to provide further validation.     

Women Constructing Masculinity in Voluntary Firefighting

Within gender studies, research and theorizing have used archetypal ‘masculine’ occupations to explore how masculinity is accomplished and practised in social interaction. In contrast, little work has explored how masculinity is constructed in the voluntary sector. In this paper, we address this gap by exploring how masculinity is constructed and experienced by women volunteers who are active firefighters in rural and regional Victoria. Firefighting is widely recognized as a non‐traditional occupation for women and they are underrepresented as volunteers as well as paid employees. We explore masculinity from the perspective of women volunteers because this can enhance our understanding of masculinity as a relational achievement as well as help to identify practices that they experience as problematic. Our research shows how voluntary work can afford a distinct range of resources for the ‘doing’ of gender and how this reflects the specific organizational and geographical contexts in which such volunteering occurs.     

Older disabled workers' perceptions of volunteering

The activity of volunteering is readily available to, and undertaken by, able-bodied people in Australia and is recognized as a valuable social pursuit, particularly among citizens of retirement age. Despite the known benefits of volunteering, however, there are few reports of disabled people participating as volunteers and little is understood of their experiences or perceptions of volunteering. The aim of this study was to explore how older workers within supported employment settings perceived the opportunities for and barriers to volunteering. Fourteen people with long-standing impairments participated in this small qualitative study. Overall the participants were positive about volunteering, but noted they might require support to volunteer successfully. Drawing upon the participants' views, recommendations are made for developing training. Disabled workers facing retirement need to be supported to have opportunities for active participation in the community as volunteers if so desired.     

Classifying and Relating Different Types of Online and Offline Volunteering

The contemporary media environment allows for online volunteering where volunteers can participate without being physically present or being affiliated with a traditional organization. Challenging the traditional types of volunteering and accounting for the new trends, this study identifies different types of online and offline volunteering and examines the relationship between them. Drawing on online survey data from 816 U.S.-based volunteers, this study finds that active online volunteers are also active offline volunteers, suggesting that volunteering in one sphere can complement volunteering in the other sphere. This study discusses implications for understanding volunteering as a complex activity where individuals engage in varied organizational contexts to different degrees and extend their participation to both online and offline spheres.     

How Do Volunteer’s Experiences of Organizational Facilitators Influence Their Satisfaction and Loyalty: An Example of Hospital Volunteers

The volunteer experience in organizational context has received far less scrutiny. Studies have indicated specific organizational settings, such as schedule flexibility, orientation and training, empowerment, social interaction, reflection, and rewards, and each has certain influences on their satisfaction and intention of remain. But we do not know their combined impact as organizational facilitators. This study focused on a sample of hospital volunteering, which occupies the largest service hours of volunteering work in Taiwan. We explored the experience of organizational facilitators that affect the satisfaction and loyalty of the volunteers from 868 valid questionnaires in a metropolitan hospital. The results showed that volunteers with more experiences on social interaction, reflections, and rewards, were more satisfied. In term of loyalty, volunteers with higher satisfaction showed higher willing to remain, recommend, accept services, and donate. Furthermore, because of flexible schedules and preferable rewards, the volunteers were more willing to remain; because of more training, higher social interaction, reflections, and rewards, the volunteers were more willing to recommend volunteering and accept services. Additionally, less flexible schedules, better empowerment, and more reflections as well as rewards influenced volunteers to be more motivated to donate. Implications of organizational efforts toward the hospital volunteer management are discussed.

     

Volunteering in a School Kitchen Garden Program: Cooking Up Confidence,Capabilities, and Connections!

This paper reports on the evaluation of a kitchen garden program in primary schools in Victoria, Australia. It focuses on the motivations, impacts, and issues associated with volunteering in the program. The study revealed that volunteers are drawn from a range of sources, including: families of current and former students, former teachers, local residents, clients of aged care and/or disability services, other schools and communities, local universities, community organizations, the community services sector, and the corporate sector. Benefits to volunteers included: opportunities to use time productively, an increased sense of belonging, learning opportunities, and an increased sense of self-worth and enjoyment. For schools, volunteers enhanced engagement between the school and the local community, enabled them to engage more effectively with hard to reach groups, and increased student engagement. In addition, the involvement of volunteers improved the sustainability of the program, improved communication between teachers and families of students from minority ethnic groups, and gave students the chance to relate to new people, to learn from their experience and to have fun in working with the volunteers. Perhaps the most telling benefits to flow both to students and to volunteers were not the “three Rs—reading, w’riting and a’rithmetic” but the three Cs—confidence, capabilities, and connections. However, a clearly identified issue was the importance of matching volunteers’ motivations and needs with the roles they play to sustain current levels of volunteering and, therefore, the program itself.     

Participation in formal and informal volunteering: Implications for volunteer recruitment

This study examines factors influencing “formal” volunteering (that is, to an organization) and “informal” volunteering (that is, volunteering carried out individually outside of an organizational context) and the relationship between these two activities. We hypothesize that formal and informal volunteering activities are positively interrelated but that they are shaped by different types of personal resources: involvement in social networks increases the likelihood of both types of volunteering, but human capital increases the likelihood of formal volunteering rather than informal. The bivariate probit regression results emanating from the Independent Sector's “Giving and Volunteering in the United States, 2001” survey are generally supportive of the hypotheses. The findings suggest that nonprofit and public organizations that involve volunteers consider the pool of informal volunteers as a fertile ground for recruitment and find ways to better utilize older Americans in formal volunteering. The results also suggest that volunteer recruitment through organizational membership may be an effective strategy.     

Explaining Satisfaction with Volunteering in Emergencies: Comparison Between Organized and Spontaneous Volunteers in Operation Protective Edge

The study aimed to identify factors that explain general satisfaction with volunteering among volunteers in Operation Protective Edge, in Israel, through a comparison between organized volunteers affiliated with volunteer organizations and spontaneous volunteers who arrived at the scene independently. Based on the social exchange theory as the theoretical framework, the contribution of several variables to explaining general satisfaction with volunteering was examined: satisfaction with the intrinsic and extrinsic rewards of volunteering, personal sacrifice in volunteering, and motives for volunteering (social solidarity, personal empowerment, and escape from reality). The findings revealed that among organized volunteers, satisfaction with the intrinsic and extrinsic rewards of volunteering mediated between motives for volunteering and general satisfaction with volunteering. Among spontaneous volunteers, the motives of social solidarity and personal empowerment as well as satisfaction with intrinsic and extrinsic rewards were the main variables that explained general satisfaction with volunteering. In contradistinction, the main variables that explained general satisfaction with volunteering among organized volunteers were the motive of personal empowerment and satisfaction with the extrinsic rewards of volunteering.     

The Relationship Between Corporate Volunteering and Employee Civic Engagement Outside the Workplace in Russia

This paper discusses the relationship between corporate volunteering and civic engagement outside the workplace in Russia, proceeding from a mixed-method approach. The quantitative findings are based on a comparison between employees in 37 Russian companies who participated in corporate volunteering (N = 399) and those who did not (N = 402). Using binary logistic regression analysis, we demonstrate that employee participation in corporate volunteering is positively related to four forms of civic engagement outside the workplace: informal volunteering, formal volunteering, formal monetary donation, and informal monetary donation. In addition, we draw on information obtained from interviews with 10 corporate volunteers, as well as with all 37 company corporate volunteering managers, to develop a general explanation for why corporate volunteering might lead to civic engagement. We identify three primary explanations. First, trust in companies can be converted into increased trust in social institutions. Second, corporate volunteering can expose employees to other realities, thereby leading them to rethink their priorities. Third, corporate volunteering socializes employees to volunteering, thus making them more likely to incorporate volunteering into their personal repertoires of activities. Corporate volunteering appears to be an effective mechanism for stimulating civic engagement and volunteering infrastructure in post-communist countries.     

Through Adversity Comes Strength: Volunteering and Self-Esteem Among People with Physical Disabilities

The goal of the present study was to examine differences in self-esteem between volunteers with physical disabilities and their counterparts who do not volunteer. Another goal was to examine the contribution of the characteristics of the volunteering experience (motives for volunteering, satisfaction with the rewards of volunteering, and the quality of relationships with beneficiaries) to explain self-esteem among volunteers with physical disabilities. The research sample included 160 Israeli participants with different physical disabilities. Of these, 95 volunteered and 65 did not volunteer. Participants who volunteered had higher self-esteem than those who did not. The findings highlight the compensatory role of volunteering for people with disabilities: The contribution of volunteering to enhancing self-esteem was mainly evident among participants with poor socioeconomic resources (low education, low economic status, and unemployed). Egoistic and altruistic motives for volunteering as well as satisfaction with the rewards of volunteering contributed to explaining self-esteem.     

How do International Volunteering Characteristics Influence Outcomes? Perspectives from Partner Organizations

This study examines how different types of international volunteering influence common program outcomes such as building organizational capacity, developing international relationships, and performing manual labor. Survey responses were collected from 288 development-oriented volunteer partner organizations operating in 68 countries. Data on the duration of volunteer service, the volunteers’ skill levels, and other variables were used to develop a rough typology of international volunteering. Binary logistic regression models then assessed differences in outcomes across five volunteering types. Findings suggest that future research needs to be more precise about how the nuances and complexity of diverse forms of international volunteering influence outcomes.     

Education,Perceived Control,and Volunteering

The consistent effect of education on volunteering has been explained in a number of ways. In this study we test the hypothesis that perceived control beliefs are partly responsible. Using two waves of panel data from National Survey of Midlife in the United States we estimated cross‐lagged structural equation models in which education is positioned as the exogenous variable and perceived control and volunteering are allowed to be reciprocally related across the two waves. We find that perceived control predicts volunteering, but there is no reciprocal effect: volunteering has no effect on sense of control. One reason, therefore, that educated people are more likely to volunteer is that they have stronger control beliefs. The findings enrich the theory of volunteering by introducing the idea of agency, showing one way in which resources influence the decision to volunteer.     

Appealing to Goodwill or YOLO-Promoting Conservation Volunteering to Millennials

Volunteer travel opportunities are more plentiful than ever and are now offered worldwide, with conservation projects being an increasingly popular choice. Some of the emerging questions in this field are concerned with the effective communication of these opportunities to young people. One theory that could guide the creation of these persuasive campaigns for conservation volunteering is regulatory focus theory. By adopting this theory, we reveal yet another possibility for understanding motivations of conservation volunteers. Results of the experiment suggest promotion messages are better received (more persuasive) because they induce expectations in line with general view of conservation volunteering as a hedonic experience. Moreover, this study is the first one of its kind to show this important effect of environmental attitudes on individuals’ responses to promotional messages about conservation volunteering travel.     

Exotic Place,White Space: Racialized Volunteer Spaces in Honduras

In every year between 2004 and 2012, more than 800,000 Americans reported volunteering internationally (Lough 2013 ). These volunteers are overwhelmingly white (McBride and Lough 2008 ) and entering a largely nonwhite and developing world. This study starts by questioning how racial status informs volunteer/volunteer tourist interactions, both with locals and with other volunteers, in a global context. In‐depth interviews with 23 missionaries, teachers, and volunteers from the United States and Canada reveal that (1) international volunteering is largely motivated by romantic and exotic understandings of the Global South and (2) in spite of a stated interest in cultural immersion, participants’ notions of their whiteness guided their perceptions of Hondurans and their actions as they sought out and retreated to white spaces protected from Honduran influence. These findings further the work of those who have argued first world travelers have homogenized spaces on reserve, by demonstrating that whiteness can be the basis for the construction and maintenance of protected spaces in predominantly nonwhite countries.     

The Give and Take of Volunteering: Motives,Benefits, and Personal Connections among Irish Volunteers

Volunteers are integral to the delivery of health and social services in many countries. Volunteer motivation is the key phenomenon around which research into the psychology of volunteering behaviour has been based in the recent past. This study comprised interviews with 26 volunteers working with eight health and social care organizations in Ireland. The study aimed to describe and interpret reasons for initial and continued volunteering involvement. Four key themes were proposed on the basis of a thematic analysis: volunteer motives; personal connections to organizations and causes; benefits; and challenges arising from volunteering. These themes are analysed in light of social psychological theory to better understand why people volunteer and maintain their involvement in the face of competing demands. The findings suggest that benefits and challenges merit a higher profile in research into the volunteer process, and that bonds of perceived obligation motivate many volunteers to begin and continue their involvement in health and social care.     

Virtual Volunteering: Online Volunteers Providing Assistance to Human Service Agencies

SUMMARY

A growing number of agencies involve volunteers via home or work computers and the Internet. The Virtual Volunteering Project [http://www.serviceleader.org/vv/] has researched and worked with more than 100 organizations involving online volunteers to document the benefits of online service for agencies, volunteers and audiences served, and to disseminate ways agencies can incorporate virtual volunteering into their organizations. This paper describes the Virtual Volunteering Project and summarizes data from a variety of sources that highlight the activities of agencies and volunteers engaged in virtual volunteering and the factors associated with success in virtual volunteering programs.