Response: Choice and Ethics in Listening Situations

We developed a new listening scale pertaining to how one likes to be listened to by others. Specifically, we constructed items by adapting the Listening Style Profile (LSP)-16 and a Constructive Listening subscale taken from the Facilitative Listening Scale and tested the validity of the scale against the Big Five personality traits. A survey (N = 195) suggested that (a) the factor structure of the adapted LSP-16 items yielded the expected four factors, albeit with items not loading on factors as expected in the original LSP-16; (b) the people facet of the LSP-16 is strongly correlated with a scale of constructive listening, r = .70; and (c) both the people facet of the LSP-16 and the constructive-listening behaviors scale are correlated with all of the Big Five personality traits, save for neuroticism. These listening scales showed a moderate correlation with a summary of all of the Big Five scales, known as General Factor of Personality, r = .38. Among the implications is the possibility that the more adjusted a person is, the more the person prefers to be listened to with a people-listening style or by a constructive listener.     

“I've Fallen for You like a Blind Roofer:” Some Effects of Listener Characteristics on Interpreting Opening Lines

Until recently, the revolutionary effects of the development of metacommunication theory have been felt in message/behavioral research but have been ignored in the listening arena. In 1992, Cline and Clark (1992a) coined the term relational listening to capture the phenomenon of partners in interpersonal relationships actively attempting to decide the relational information that is embedded in interpersonal messages at an abstract level. Reasoning that relational listening begins at the beginning of a relationship (at the inception of relational contact), Cline and Clark 1992a; 1992b) focused their previous investigations of relational listening on the interpretation of opening lines. Those studies pointed listener characteristics as factors that significantly influence the interpretation of opening tines as a process of relational listening. The present investigation pursues this line of research by focusing on the listener's gender, the listener's self-perceived attractiveness, and the listener's communication predispositions as factors influencing the interpretation of opening lines.     

The Development and Validation of a Scale to Measure Attitudes Toward Women's Genitals

ABSTRACT

Sexual behaviors may be related to or influenced by a range of factors including individuals' attitudes toward women's genitals. To date, however, no reliable and valid measure exists with which researchers or clinicians can assess individuals' attitudes toward women's genitals. The purpose of this study was to develop a reliable and valid scale to measure attitudes toward women's genitals and to test its predictive capacity.

The process of developing the Attitudes Toward Women's Genitals Scale (ATWGS) was conducted in three phases: (1) elicitation, which involved a comprehensive literature review and surveys completed by 370 men and women; (2) development, review, and revision of an initial item pool; and (3) survey administration and psychometric analysis, which involved an initial survey administration to 604 men and women and a second administration, for the purposes of establishing temporal stability of the scale, to 16 individuals. The final ATWGS resulted in a 10-item scale that exhibited sufficient internal consistency (Cronbach's alpha = 0.848) and convergent validity, as it was correlated at 0.429 with the five-item Sexual Opinion Survey. The ATWGS also showed evidence of predictive capacity in that women's scale scores differed significantly based on their history of cunnilingus, gynecological care, vibrator use, and orgasm. For men, there were significant ATWGS score differences based on their experience with cunnilingus. Also, men scored significantly higher on the ATWGS than did women (p < .001), indicating more positive attitudes. The ATWGS was found to exhibit evidence of sufficient reliability, validity, and predictive capacity.     

Infant Preferences for Structural and Prosodic Properties of Infant‐Directed Speech in the Second Year of Life

While a large literature discusses young infants' preference for an infant‐directed speaking style, few studies have explored preferences after the first year. The present work compares infants' preference for two different properties of IDS speech: prosodic changes (primarily pitch and pitch variability) and structural properties (utterance length; lexical repetition). We found that both 12‐ and 16‐month‐old infants continued to prefer listening to speech with the prosodic properties of IDS, but neither age showed any preference for speech with the lexical repetition and short utterances typical of IDS.     

OPRA: A Cross-Cultural,Multiple-Item Scale for Measuring Organization-Public Relationships

A cross-cultural, multiple-item scale for measuring organization-public relationships (called Organization-Public Relationship Assessment [OPRA]) was developed not only to fulfill the standards of reliability and validity in measurement but also to acquire cross-cultural comparability. After a discussion of the conceptualization and operationalization of the organization-public relationship construct, the procedures used in constructing and refining a multiple-item scale to measure the construct are described. Four data sets including 2 survey data sets (a total of 535 respondents) and 2 long interview data sets (a total of 32 in-person long interviews) were incorporated in the development of OPRA. Evidence of the scale's reliability, factor structure, and validity is presented. The article concludes with a discussion of the scale's potential applications and theoretical implications.     

Mediator Listening,Dispute Reframing,and Mediation Outcome: A Pilot Study

This study examined the impact of mediator listening style on reframing, mediation outcome, and parties' perceptions of mediator performance. Trained mediators from the Alternative Dispute Resolution program at James Madison University served as third-party neutrals for thirty-two mediation sessions. Three experimental conditions tested critical listening, discriminative listening, and empathic listening. Significant differences were found among the listening conditions for reframing and mediation outcomes. Results suggest that mediators using empathic listening facilitate more conflict resolution and dispute settlement than mediators not using empathic listening. Analyses were done examining the subsequent effects of mediator listening style and reframing on parties' perceptions of mediator performance. Factor analysis and analysis of variance tests indicate disputants perceive empathic mediators as more fair and more objective than nonempathic mediators.     

The Influence of Perceived Supervisor Listening Behavior on Employee Commitment

This study seeks to examine the influence of perceived supervisor listening on employee commitment in an organization. Research suggests that in today's organizations managers spend the largest percentage of their time listening, followed by speaking, reading, and writing. Although training addresses speaking and public presentations, interpreting technical reports, and instruction in technical writing, little has been done to either research or train listening skills.

Listening research has primarily focused on listening measurements and assessment (see Rhodes, Watson & Barker, 1990), and identification of specific behaviors associated with listening (see Lobdell & Gluc, 1990). Few studies have examined listening in the organizational setting (see Husband, Cooper, & Monsour, 1988; Husband, Schenck, & Cooper, 1988). A study by Husband, Cooper, and Monsour (1988), explored the initial question of supervisor's perceptions of their own listening behaviors in organizations. Further research by Husband, Schenck, and Cooper (1988) suggests that the subordinate's perception of supervisory listening may be different than the supervisor's actual listening behavior or the supervisor's perception of their own listening behavior. They found that subordinates did not feel at ease when communicating with their supervisors, and that the subordinates perceived that their supervisors were unwilling to listen to them.

As Husband, et al. (1988) suggests, there could be many starting points at which to address organizational listening. Based on some of the findings in their research, supervisor-subordinate listening seems to offer a logical beginning. The supervisor-subordinate relationship represents an essential link in the organizational structure (see Jablin, 1979). Given their argument, if subordinates differ in their perceptions of supervisory listening behavior, and perceive their supervisor's listening negatively, there may be a direct influence on their commitment to their jobs or the organization as a whole. This study attempts to determine the influence of perceived supervisor listening on employee commitment to the organization.

The respondents were 225 occupational employees and 53 managerial employees in a large southwestern utility company. The survey was a 69 item organizational listening questionnaire developed by Arnold (1989). The questionnaire was broken down into four dimensions: (1) feelings about the organization, (2) perception of relationship with supervisor, (3) perception of own communication behavior, and (4) organizational listening behaviors.     

A FAMILY-OF-ORIGIN SCALE*

While family-of-origin interventions are widely used, the theoretical assumptions upon which these techniques are based are largely without empirical validation. This paper reports on the development of a family-of-origin scale that may be used in such research as well as employed as an adjunct to therapy. The resultant scale attempts to measure self-perceived levels of health in one's family of origin. Presented are data pertaining to the scale's validity, reliability, and normative sample.     

Max Weber's Science of Composition

Starting from the recently translated biography of Max Weber by Joachim Radkau, this essay re‐evaluates Weber's “science of reality” in relation to his personality, the cultural context of the early twentieth century, and the position of Weber's thought in the sociological canon. The argument progresses through sequentially enlarged analyses, which propose that Weber's general style of thinking is a type of dissonant composition that places emphasis on the many relationships between cultural reality and the concepts derived from it, and not as much on its content. The logic of such a compositional approach to reality is based on similar principles found in sound and music, which Weber in fact uses in a more latent as well as more active form, to pursue his aim of a style of thinking as “aesthetics of dissonance”. The latter is a sort of “methodological wedge” that pries open the many layers of reality. As such, Weber's “science of reality” is an early “classical” example of a recent and much needed call for a social science as the “art of listening”.     

A Study of Effective and Ineffective Listening Dyads Using the Systems Theory Principle of Entropy

In this investigation, listening was conceptualized as the process of how individuals perceive, process, remember, and understand oral messages (Bostrom, 1990; Rhodes, 1989; Watson and Barker, 1984; Wolvin &; Coakley, 1992). Using the Bem Sex Role Inventory (BSRI; Bem, 1976; Bem, 1985) and the Listening Styles Profile (Watson, Barker, &; Weaver, 1995); four predominant listening styles were examined as a function of respondent sex and gender-role self-perception. Consistent with expectations, the data show that gender-role self-perception mediated reported listener styles. Independent of sex, the findings revealed that communal respondents prefer a people-oriented listening style; whereas agentic respondents prefer an action, time, and content-oriented listening style. Significant sex-differences were also evident in listening styles. Females reported a relational, people-oriented style of listening while males reported a more action, content, and time-oriented style of listening. Further, no sex by gender role self-perception interaction was evident. The implications of these findings for future research and application are discussed.     

SOME THOUGHTS ON THE RELEVANCE OF THE WORK OF D. W. WINNICOTT FOR PRESENT DAY SOCIAL WORK PRACTICE WITH ADULTS

The work of D. W. Winnicott is of topical relevance and value to current social work students who are learning to work with adult service users. Winnicott's theories and ideas on essential matters like reliability and proper listening are raised, together with issues of ambivalence, and some implications for inter‐professional practice. Winnicott is clear, accessible and meaningful in practice terms, which is what social work students crave.     

A reliability generalization meta-analysis of coefficient alpha and test–retest coefficient for the aging males’ symptoms (AMS) scale

Purpose: The aging males’ symptoms (AMS) scale is an instrument used to determine the health-related quality of life in adult and elderly men. The purpose of this study was to synthesize internal consistency (Cronbach’s alpha) and test–retest reliability for the AMS scale and its three subscales.

Methods: Of the 123 studies reviewed, 12 provided alpha coefficients which were then used in the meta-analyses of internal consistency. Seven of the 12 included studies provided test–retest coefficients, and these were used in the meta-analyses of test–retest reliability.

Results: The AMS scale had excellent internal consistency [α?=?0.89 (95% CI 0.88–0.90)]; the mean alpha estimates across the AMS subscales ranged from 0.79 to 0.82. The AMS scale also had good test–retest reliability [r?=?0.85 (95% CI 0.82–0.88]; the test–retest reliability coefficients of the AMS subscales ranged from 0.76 to 0.83. There was significant heterogeneity among the included studies.

Conclusions: The AMS scale and the three subscales had fairly good internal consistency and test–retest reliability. Future psychometric studies of the AMS scale should report important characteristics of the participants, details of item scores, and test–retest reliability.     

Putting the Logos to Work: A Reply to Meyer

Abstract

Journalist Janet Malcolm recently published several articles and a book in which she accused her own profession of manipulation and deceit in its listening and interviewing practices. Specifically, she focused on the Jeffrey MacDonald murder case, on which Joe McGinniss' book, Fatal Vision, was based. McGinniss, she claimed, fostered a close and seemingly empathic relationship with the accused in order to betray him later—and in this event Malcolm saw the prototypical journalist-interviewee relationship. Her accusations about the role of journalism raised intense professional scrutiny. This essay examines the case from the standpoint of journalistic listening. Are the temptations for deceptive or “slanted” empathy inherent in the journalistic interview? Does the journalist have a responsibility not only to listen to the person being interviewed, but to “listen” equally well to the demands of a developing story—as if it, too, were a living entity? Do ethical standards within journalism demand that an interviewer's listening style, especially as it is seen in empathic behavior, be congruent with his or her unexpressed conclusions?     

Object relations couple therapy for a married Korean man with sexual dysfunction

This study uses James Donovan's object relations couple therapy to examine the triangle of focus (conflict style, couple characteristics, and family of origin) and triangle of conflict (anxiety, defence mechanisms, and hidden emotions) of a married Korean man with sexual dysfunction (reduced sexual desire, premature ejaculation, and erectile dysfunction). This qualitative study uses thematic analysis to identify, describe, and analyse a family therapy case study. The aim of this study is to examine the couple's interaction patterns and experiences of conflicts related to the husband's erectile dysfunction. The researchers induced patterns or topics by repeatedly reading and comparing the data. Then, they textualised and analysed the relevant data. To ensure the reliability and validity of the data analysis, the researchers conducted shared coding sessions to review and discuss the initial codes and the generated main themes and subthemes, triangulating the qualitative data. Findings show that a newlywed husband's sexual dysfunction is associated with his emotional resistance towards his wife's unilateral pursuit over their sexual relationship and the negative emotions triggered by their dysfunctional interactions. Further, couple characteristics, conflict style (dysfunctional interactions), and family-of-origin factors (transference and patrilocality) influenced their sexual relationship. Therefore, therapists who counsel Korean couples with sexual issues may pay attention to the sociocultural factors, interactional patterns, and psychological factors associated with unresolved issues with their families of origin.     

Listening in the Business Context: Reviewing the State of Research

The central role of listening in leadership has been the subject of increasing attention in recent years. In leadership studies, listening is being theorized as an essential dimension to effective leadership. Those seeking an elected office also have come to appreciate the centrality of listening by engaging in listening-centered events. However, listening leadership requires more than just the presence of listening. Listening and leadership must be connected. Using President Jimmy Carter and his July 15, 1979 “Address to the Nation on Energy and National Goals” as a case study, this essay explores the concept of listening leadership during the evolution and delivery of that speech. This essay argues that in the development and delivery of Carter's speech, the topic of listening was placed front and center for and by the President. However, Carter failed to balance the listening component of leadership with other characteristics which ultimately bifurcated listening from his role as a leader.     

Satisfaction With Family Life Scale

We wanted to present validity and reliability data for the Satisfaction With Family Life (SWFL) scale. This instrument has been successfully used in a variety of family samples and offers a brief, widely applicable tool to measure satisfaction with family life. The SWFL scale, modeled after the Satisfaction With Life scale, was designed to assess an individual's global judgment of family satisfaction, which is theoretically predicted to depend on a comparison of family life circumstances with one's own standards and expectations. The scale consists of five items on a Likert-type scale. Data were collected from parents and adolescents in 15 different family samples that vary across time, place, and culture. Across all samples a consistent unidimensional factor structure was maintained, with Cronbach's alpha ranging from .94 to .79. Evidence of usability, criterion, and construct validity were also established. The SWFL scale consistently distinguishes differences in family satisfaction among samples that would theoretically be predicted to have different levels of family satisfaction. The SWFL scale provides a brief, psychometrically sound, and widely applicable option for measuring satisfaction with family life.     

Listening in a Way that Recognizes/Realizes the World of ‘the Other’

Freshmen in an orientation course at a state university answered questionnaires about their peer mentors' listening and how well their peer mentors help them balance dialectical tensions of socialization. Results showed that perceived directive and emotional listening help the protégé manage these tensions. Perceived emotional listening discriminated between high and low levels of liking and relational closeness but was only a slightly better predictor of reducing the protégé's socialization tensions. Both types of perceived listening responses are important to effective mentoring: emotional listening helps protégés form positive relationships with their mentors and directive listening meets protégés' expectations.     

Speed Mentoring in Teaching and Learning: Young people with experience of the care system mentor social work students

The value of listening and talking to young people with experience of the care system has been recognised as a vital and positive contribution to social work students' learning. A model of co-production was used to develop a series of speed mentoring events whereby social work students placed in local authority children and family settings were mentored by young people with experience of the care system. This tentative review of this small-scale project shares the authors' critical reflections on the value and reliability of this model, for evaluating the outcomes of co-productive mentoring relationships between young people and social work students. The reversal of the power dynamic between student and service user contributed to the unsettling of assumptions about each other and empathy for each other's role. The student authors reflect on learning about the child's experience that has influenced their practice. The mentor authors welcomed the opportunity to participate in the development of ‘young people friendly’ social workers. Suggestions are made as to how this model could be developed to contribute to a more systematic approach to the role of service users in mentoring, advising and contributing to the supervision process of students and social workers.