Performative Listening

Communication as transaction implies the importance of listening, but it leaves room for the mistaken impression that listening fails to shape the content of the encounter. Listening scholarship focuses on the constituent elements and effects of the act but has left unaddressed the ways the listening act is entirely sufficient to fulfill duties and/or create relationships. Borrowing the elements of speech act theory, I describe three categories of illocutionary performative listening—listening toward relationship, toward leadership, and toward fairness—and call for research into such corollaries as listener credibility and meta-listening.     

Listening Competency on Campus: A Psychometric Analysis of Student Listening

Primarily used in corporate and organizational contexts, this study evaluates the psychometric properties of the 30-item Organizational Listening Survey (OLS) as a measure of listening behavior with a sample of undergraduate college students. The first study analyzed 1,475 students' self-reports of their listening behavior on campus, indicating a single-factor model of listening with strong internal consistency (Cronbach's alpha = .96), incorporating aspects of affirming the relational partner as well as confirming the message communicated. The second study involved students' other-reports of their professors' listening behaviors. It demonstrated high interrater agreement using the OLS to evaluate a common professor.     

Response: Choice and Ethics in Listening Situations

We developed a new listening scale pertaining to how one likes to be listened to by others. Specifically, we constructed items by adapting the Listening Style Profile (LSP)-16 and a Constructive Listening subscale taken from the Facilitative Listening Scale and tested the validity of the scale against the Big Five personality traits. A survey (N = 195) suggested that (a) the factor structure of the adapted LSP-16 items yielded the expected four factors, albeit with items not loading on factors as expected in the original LSP-16; (b) the people facet of the LSP-16 is strongly correlated with a scale of constructive listening, r = .70; and (c) both the people facet of the LSP-16 and the constructive-listening behaviors scale are correlated with all of the Big Five personality traits, save for neuroticism. These listening scales showed a moderate correlation with a summary of all of the Big Five scales, known as General Factor of Personality, r = .38. Among the implications is the possibility that the more adjusted a person is, the more the person prefers to be listened to with a people-listening style or by a constructive listener.     

Instructor Active Empathic Listening and Classroom Incivility

Instructor listening skill is an understudied area in instructional communication research. This study looks at teachers’ active empathic listening behavior association with student incivility. Scholars recognize student incivility as a growing problem and have called for research that identifies classroom behaviors that can affect classroom climate. A total of N = 434 undergraduate students were surveyed about their observations of student incivility in their classes, their perceptions of their instructor’s use of active empathic listening and nonverbal involvement, class size, instructor gender, and estimated instructor age. After controlling for nonverbal involvement, instructor age, instructor gender, and class size, results suggest active empathic listening associates negatively with three types of classroom incivility. Both class size and instructor nonverbal immediacy also emerged as predictors of student incivility.     

Assessing Critical-Analytical Listening Skills in Math and Engineering Students: An Exploratory Inquiry of How Analytical Listening Skills Can Positively Impact Learning

In this article, the researchers discuss the implementation of the Ferrari, Lynch, and Vogel Listening Test (FLVLT) to two STEM areas: Mathematics and Computer Science. The goal of the present study was to assess the improvement in students’ mastery of critical listening skills and how listening can help students to retain information. After students were introduced to the subject matter, two specifically tailored listening assessment tools were designed. Pretests and posttests were then administered in an introductory algebra (n = 29 students) and a network fundamentals course (n = 13 students). These tests were administered approximately four weeks apart. The data show that the FLVLT model is reliable for judging students’ critical listening skills and curricular knowledge. Furthermore, a 12% and 20% improvement in students’ ability to match the content pattern to a spoken message was found. In addition, a correlational analysis suggested that improvement in critical listening skills helped students’ learning.     

Mirroring,Mentalizing, and the Social Neuroscience of Listening

Listening to another speak is a basic process in social cognition. In the social neurosciences, there are relatively few studies that directly bear on listening; however, numerous studies have investigated the neural bases of some of the likely constituents of successful listening. In this article, I review some of this work as it relates to listening, with a focus on two auxiliary processes in the comprehension of speech: perceiving the nonverbal behaviors, such as facial expression, that accompany an utterance (i.e., how it is being said); and interpreting an utterance and the nonverbal behaviors that accompany it in terms of the speaker's state of mind (i.e., why it is being said). The review indicates the presence of two large-scale systems in the human brain that play a major role in successful listening: the putative mirror neuron system, which likely facilitates the relatively automatic perception of the how of speech; and the so-called mentalizing system, which likely underlies our ability to actively reach conclusions about the why of speech behavior. I conclude by considering the possibility that the dynamic interaction of mirroring and mentalizing processes may be pivotal for successful listening and social interaction more generally.     

In Recognition of Their Desperation: Sonic Relationality and the Work of Deep Listening

This essay places composer Pauline Oliveros’s philosophy and practice of Deep Listening in conversation with analytic theories of listening in a duet that explores one central question: What can listening do? Thinking through the impact of cultivated listening practices on the sensorium, the relational implications of listening across difference, and the centrality of practices of listening to the therapeutic action of psychoanalysis as well as the transformational capacity of performance, this essay claims Oliveros as a practitioner and theorist of a central psychoanalytic practice: listening. Deep Listening has the capacity to act as an amplifier for extending the reach of analytic listening beyond the clinic into an expanded cultural field. Likewise, psychoanalytic thinking allows for a rich exploration of the interpersonal and intrapsychic dynamics of Oliveros’s sonic meditations as they resonate in the circuits between the psyche and the social. Her 1970 composition To Valerie Solanas and Marilyn Monroe In Recognition of Their Desperation acts as a case study for exploring the dynamics of feminist listening.     

The Role of Metacognition in the Development of EFL Learners’ Listening Skill

This study investigated the impact of metacognitive instruction on the listening skill, and metacognitive knowledge of a group of male students (N = 30) who were learning English as a Foreign Language (EFL) in Iran. The study participants spoke Persian as a first language and were high-intermediate EFL learners. The participants received a guided lesson plan in metacognition (planning, monitoring, and evaluation) through a pedagogical cycle approach over a semester (eight weeks). International English Language Testing System listening tests (practice) were used to track the participants’ listening performance. Participants also completed a Metacognitive Awareness Listening Questionnaire, which examined their use of metacognitive awareness when engaged in listening tasks. Results indicated that the students improved their listening skill after being taught about metacognition; however, no significant use of metacognitive awareness was reported. This study concludes with a discussion of some potential implications, and provides scope for future research.     

Comparisons of the ETS National Teacher Examination Listening Model with Models Used in Two Standardized Listening Tests

Using the Barker & Watson Listening Styles Profile (2000), this study investigates the adaptability of individual listening profiles to varying listening contexts (study, family, friends, work) and listening goals. A sample of 50 students completed the Listening Styles Profile for three different situations of their choice. Stability and variability of the profiles were explored. Results suggest considerable intraindividual variability in listening orientation. This may have ramifications both for further research and for listening training, since aspects of the situation and the setting need to be taken into account more systematically.     

State of the Context: Listening in Education

Educational listening research in the last 80 years covers a broad spectrum. Early research investigated the amount of time spent listening. Later studies identified students' comprehension of oral material. Aspects most often researched fall into the following categories: listening elicitation, listening benefits, and listening instruction. Because instructors must meet the needs of a variety of student listening and learning styles, a significant amount of listening research investigates listening and learning preferences. This research emphasizes the need to identify successful teaching strategies to help teachers elicit effective listening. Teachers have long believed that students who listen better are better students, and research seems to corroborate that effective listeners achieve academic success. Few schools offer listening instruction, and even in courses where listening is supposedly emphasized, only 7% of the time is devoted to listening. The impact of listening instruction is ambiguous despite anecdotal evidence suggesting that instruction improves listening. Listening instruction is especially scarce in primary and secondary schools notwithstanding the fact that listening is linked to both literacy and academic success. Further, little research has occurred in K–12 classrooms where there is greater opportunity to learn more about effective listening if researchers take the time to do so.     

The Effect of Activating Metacognitive Strategies on the Listening Performance and Metacognitive Awareness of EFL Students

This study investigates the effect of activating metacognitive strategies on the listening performance of English as a foreign language (EFL) university students and explores the impact of such strategies on their metacognitive awareness of the listening task. The participants were N = 50 students of English literature at the state university of Qom, Iran. After screening the participants from among 60 students, they were randomly assigned to the experimental and control groups. The experimental group (n = 25) received the metacognitive strategy instruction based on the models proposed by Vandergrift and Tafaghodtari (2010), while the control group (n = 25) received just the listening input with no strategy instruction. The listening module of the International English Language Testing System (IELTS) was utilized to evaluate the listening performance of the participants in both groups in pretests and posttests, and the Metacognitive Awareness Listening Questionnaire (MALQ) instrument was applied to measure the metacognitive awareness of the treatment group before and after the treatment. The results of the IELTS test revealed that the experimental group significantly outperformed the control group on the posttest and according to the analysis of the MALQ instrument there was a significant improvement in the students’ level of metacognitive awareness after strategy instruction. The interview results in the discussion section also supported the findings and shed more light on the details.     

Physician’s Listening and Adherence to Medical Recommendations among Persons with Diabetes

Every year, millions of people die of diabetes-related complications. Despite this risk, patients’ nonadherence to lifesaving medical recommendations remains a persistent crisis. One factor that could increase adherence is the formation of an alliance with the medical staff. This alliance, in turn, may increase when the patient perceives that the health care staff is willing to listen. To test this model, we asked people with diabetes, N = 76, to report (a) perceptions of listening by their nurse and physician, (b) their working alliance with the medical-staff members, and (c) several indicators of adherence with medical recommendations. The results suggested that listening is highly correlated with working alliance, r = .84, both with the nurse and the physician. Furthermore, both listening by the physician, r = .27, and alliance with the physician, r = .44, were associated with medication adherence. Listening by the physician, and alliance with the physician were not associated with adherence to life-style recommendations, but hinted at possible associations with glycemic control, r’s = .19, and .22, respectively. Our findings suggest that listening is an important facet of a working alliance, which in turn appears to positively affect the health of patients with diabetes.     

NIU Listening Exam: Assessing College Level Listening Skills

The NIU (Northern Illinois University) Listening Exam is a 45-item videotaped exam that assesses eight college level listening skills. This essay describes the criteria that the exam was designed to meet, the procedures used for designing and developing the exam, and the results of its pilot use.     

Listening Assessment: The Watson-Barker Listening Test

This article discusses the need for valid and reliable measures of listening behavior and how the Watson-Barker Listening Test was developed to measure the listening abilities of adults and mature college students. Sections of the article describe the nature and forms of the test, various validation procedures and research studies using the test. The claims of validity are partially supported by the data, and the Watson-Barker Listening Test has gained wide acceptance.     

What Makes a Good Listener? Listening Behavior in Instructional Settings

Listening as a language skill is widely required in instructional settings at any level. It is proposed to view listening as an active process, involving patterns of behavior which can be categorized as content-, self-, and speaker-related activities. A questionnaire (N = 554) and a qualitative survey (N = 32) were conducted to investigate the knowledge about listening strategies among university students. Results show that the scope of listening skills is rather limited even among experienced listeners and that there is considerable room for modifying listening behavior. Consequences for conceptualizing listening expertise are discussed and areas for further reaearch, both empirical and theoretical, are addressed.     

The Influence of Perceived Supervisor Listening Behavior on Employee Commitment

This study seeks to examine the influence of perceived supervisor listening on employee commitment in an organization. Research suggests that in today's organizations managers spend the largest percentage of their time listening, followed by speaking, reading, and writing. Although training addresses speaking and public presentations, interpreting technical reports, and instruction in technical writing, little has been done to either research or train listening skills.

Listening research has primarily focused on listening measurements and assessment (see Rhodes, Watson & Barker, 1990), and identification of specific behaviors associated with listening (see Lobdell & Gluc, 1990). Few studies have examined listening in the organizational setting (see Husband, Cooper, & Monsour, 1988; Husband, Schenck, & Cooper, 1988). A study by Husband, Cooper, and Monsour (1988), explored the initial question of supervisor's perceptions of their own listening behaviors in organizations. Further research by Husband, Schenck, and Cooper (1988) suggests that the subordinate's perception of supervisory listening may be different than the supervisor's actual listening behavior or the supervisor's perception of their own listening behavior. They found that subordinates did not feel at ease when communicating with their supervisors, and that the subordinates perceived that their supervisors were unwilling to listen to them.

As Husband, et al. (1988) suggests, there could be many starting points at which to address organizational listening. Based on some of the findings in their research, supervisor-subordinate listening seems to offer a logical beginning. The supervisor-subordinate relationship represents an essential link in the organizational structure (see Jablin, 1979). Given their argument, if subordinates differ in their perceptions of supervisory listening behavior, and perceive their supervisor's listening negatively, there may be a direct influence on their commitment to their jobs or the organization as a whole. This study attempts to determine the influence of perceived supervisor listening on employee commitment to the organization.

The respondents were 225 occupational employees and 53 managerial employees in a large southwestern utility company. The survey was a 69 item organizational listening questionnaire developed by Arnold (1989). The questionnaire was broken down into four dimensions: (1) feelings about the organization, (2) perception of relationship with supervisor, (3) perception of own communication behavior, and (4) organizational listening behaviors.     

Are Listeners Perceived as Leaders?

Listening is known to strongly correlate with leadership perception. As leadership theories distinguish between people-oriented (consideration) and task-oriented (initiating structure) leaders, we sought to identify parallel listening behaviors: person-oriented listening versus fact-oriented listening. A survey of employees from multiple organizations (N?=?238) suggested that both person-oriented listening and considerate leadership are better measured with subscales differentiating constructive and destructive listening and considerate and inconsiderate leadership. Second, results suggested that the highest correlations for each leadership scale were (a) leadership consideration with person-oriented listening (r = .71), (b) leadership inconsideration with destructive listening (r = .67), and (c) initiating-structure leadership with fact-oriented listening (r = .23). The pattern of relationships was further explored with a path analysis. Based on the data, it appears that measuring listening could benefit from using separate scales for constructive versus destructive listening, and that key aspects of leadership perception are highly correlated with listening behaviors.     

Responsive Listening in Long-Married Couples: A Psycholinguistic Perspective

Positive and responsive listening behavior benefits marital satisfaction, but previous reports have examined emotionally positive behavior confounded with responsive behavior, and focused primarily on younger marriages. Psycholinguistic views of listening suggest that responsive listening is distinct from emotionally positive listening. The former may change with an aging relationship, while the latter is unlikely to do so. Long-married couples share extensive common ground about recurrent conflicts, reducing the need for some listening behaviors. We observed 79 younger and older married couples, happily and unhappily married, discussing conflicts. We coded listening behaviors indicative of attention and comprehension (responsiveness) as well as those expressing emotions. We expected that older married couples would display lower frequencies of responsive listening behaviors than middle-aged couples. Results provide conditional support for this hypothesis. Implications for research on marital communication and aging are discussed.     

Listening Otherwise: The Voice of Ethics

The issues of response and responsibility are woven into the center of dialogic ethics (Levinas, 1996, 1998, 1999; Schrag, 1986 Schrag, C. O. 1986. Communicative praxis and the space of subjectivity, Bloomington: University of Indiana Press.  [Google Scholar]; Hyde, 2001, 2006), yet quietly embedded persists a hidden but presupposed prior action-that of listening-about which the philosophy of dialogue falls, ironically, silent. The idea of the response as related to ideas of reply, answer, and reaction as well as its etymological derivation from the Latin spondere ‘to pledge’ (promise, offer, sacrifice) stresses only the speaking of an ethical actor. The act of listening is itself concealed and rendered invisible. This paper suggests that the answer to the ethical call of conscience is not a speaking, but a listening. It is, moreover, a listening otherwise that suspends the willfulness of self and fore-knowledge in order to receive the singularities of the alterity of the other. To say that ethics arises from listening is thus to subordinate speaking to a kind of listening that speaks—a listening that is awakened and attuned to the sounds of difference rather than to the sounds of sameness. Thus it's rarely a question of whether or not the voice of ethics speaks, for the voice is always speaking. The question is whether we are listening.     

The Teaching of Listening as an Integral Part of an Oral Activity: An Examination of Public-Speaking Texts

This article presents the results of a content analysis of 10 current public-speaking textbooks to determine the nature and extent to which they teach listening in an integrated approach with public speaking as an oral activity. Lewis and Nichols (1965 Lewis, T. R. and Nichols, R. G. 1965. Speaking and listening: A guide to effective oral-aural communication, Dubuque, IA: W.C. Brown.  [Google Scholar]) predicted that listening would increasingly be taught especially in an integrated approach with speaking. Beyond the prediction, they established a template for the pedagogy that emphasized the oral modality. Their prediction has not proved accurate. Ample research illustrates the lack of listening instruction. The current study sought both to replicate these findings and to examine the emphasis on the oral modality as reflected in public-speaking texts. Six research questions asked about listening inclusion and concentration, differences in written and oral modalities, delivery, development via writing, discussion of the oral modality, and pedagogy. The results of this analysis confirmed that these texts do contain treatments of listening but with one exception, only to a slight degree. Listening was seldom integrated with the teaching of speech within these texts. Second, with two exceptions, the texts seldom developed instruction with an emphasis on speech as an oral activity. Overall, the texts failed to reflect the pedagogy for teaching the oral modality essential to listening instruction. The results are discussed in terms of the extent to which the texts advance the teaching of listening and speaking as an interdependent oral activity. The conclusions indicate that the pedagogy advanced through these texts focus too greatly on writing to appropriately advance an understanding of the oral aspects essential to listening education.