A Culture-Centered Approach to Listening: Voices of Social Change

Drawing on an understanding of marginalization as intrinsic to mainstream communication theorizing and research, this essay argues that exploitation is rooted in the denial of the communicative capacity of the margins and in the co-optation of the margins as the subjects of top-down communication directed at the margins by experts. The distributions of communicative infrastructures map out the inequities in distributions of economic resources, reifying the unequal distribution of resources by perpetuating values embedded in the interests of the power elite. Listening offers an opening for interrogating the inequities in the global landscape of distribution of power, by attending to the unvoiced assumptions and principles underlying the logics of concentration of power in the hands of the transnational elite. Drawing from postcolonial and Subaltern Studies theories, I engage with the culture-centered approach to outline key tenets of listening as entry points to addressing the global inequities that are produced by neoliberal globalization. Listening through inversion, incompleteness and imagination works in solidarity with the margins to co-construct theory rooted in the ontologies, epistemologies, and values of the margins.     

Defining Social Listening: Recognizing an Emerging Dimension of Listening

Social listening occurs in a variety of mediated contexts, but it has yet to be clearly defined in the realm of communication and listening studies. This report explores social listening as a developing listening type extending from the existing taxonomy of listening, posits a definition of its meaning, evaluates its role in organizational and interpersonal communication, and discusses its value as an additional listening dimension. Based on a review and synthesis of literature across multiple fields of study, we describe social listening as a dimension of listening comprising a blend of purposes complementary to the existing appreciative, comprehensive, critical, discriminative, and therapeutic listening types discussed in Wolvin and Coakley’s (1993) listening taxonomy. As mediated communication continuously evolves within the communication landscape, the urgency to understand social listening will surely increase. With this in mind, we introduce and define social listening as an emerging type of listening and as a means of attaining interpersonal information and social intelligence that can empower relationships and influence the way we listen to and communicate with one another through increasingly popular mediated channels.     

The University: An Agent of Social Change?

Can universities be agents of progressive social change? How would we know if a university was acting as an agent of social change? Drawing on four case studies, I raise a number of questions to problematize our understanding of the university as an agent of social change. I outline a number of contributing factors that appear to explain successful cases. I conclude by arguing the relevancy of these cases for larger, and more traditional, sociological projects.     

Cybernetic Hasidism: An Essay on Social and Religious Change*

This paper employs a cybernetic model of a religious symbol system to explain the competition among Rabbinists, Hasidim, and Messianists in the Jewish communities of eighteenth-century Poland. Hasidism's ability to attract adherents is explained by the great flexibility of its constitutive belief, “communion with God”when compared with Rabbinic Torah or the Messianic belief in the “lifting of sparks.” This flexibility is traced through all levels of the cybernetic hierarchy.     

Environmental/Green Cultural Shifts: Dynamics of Social Change

The greening of society is a strong cultural wave as we enter the second decade of the century. This article considers what it means to be ‘green’, core issues that the environmental sustainability wave brings to society and the role of sociology its evolution in public culture. A key argument offered is that sociologists’ historic commitment to critical analysis and to social justice could be important in determining whether the green wave is simply a cultural trend or if it will expand to become a cultural shift. The contributions of environmental sociology, ecofeminism, deep ecology, and green economics are considered significant influences on the relationship between environmentalism and social analysis. Whether scholars and activists can link key concepts such as sustainable development, ecological sensitivity, human dignity, and social justice may prove critical for achieving the goal of societal transformation toward a greener culture.     

Assessing Listening in Elementary and Junior High Schools: An Examination of Four Listening Tests

The major object of the Calgary Listening Inquiry Project (CLIP) was the undertaking of school-based studies derived from teacher-defined problems and concerns with listening instruction. Another objective was development, implementation, and assessment of effective strategies and materials for teaching and evaluating listening. Four tests—Listening Comprehension Tests (LCT), Alberta Listening Tests (ALT), Test of Adolescent Language (TOAL), and Thinking Creatively with Sounds and Words (TCSW)—were administered. Discussion concerns the nature of these tests and how the use and study of them helped teachers not only to acquire data about students' listening skills but also to develop a vocabulary about listening and to define their questions. Teachers developed a Listening Profile for use as a student checklist for listening skill development and two Listening Awareness Assessment Questionnaires to obtain student feedback and to involve students as participants in CLIP.     

Change and Deeper Change: Transforming Social Work Education

In recent years, the concept of transformation has become more prevalent in the social work literature; however, its use is quite varied. In this article, I attempt to disentangle some of these uses. I then propose a conceptualization of transformation and discuss its relevance for social work education. In this conceptualization, transformation is considered an orientation to learning and knowing rather than about particular content or an end state. I conclude with some ideas about how this conceptualization might be integrated into social work education.     

Economic Change and Social Welfare:

No abstract available for this article.     

Social Change and Social Policy in Japan

This paper aims to present and discuss social change and social policy in Japan after the mid-20th century from a sociological viewpoint. Japanese social change and social policy from the mid-20th century onward can be categorized into three models in chronological order: escape from mass poverty by means of industrialization, improvement of the social security system to establish a welfare state, and parallel progress of aspiration for a welfare society and workfare. Defined concretely, these are (1) the period that established and improved social security, which started immediately after the end of World War II and ended in 1973, when Japan began to suffer from low growth after enjoying high growth; (2) the period in which finance for social security was adjusted, halfway through which the country experienced a bubble economy; and (3) the period after the 1990s, in which the structural reform of social security went hand-in-hand with labor policy and the advent of globalization. In each of the three periods, the direction of social policy was affected by factors that caused changes in such areas as industrial structure (the decline of agriculture), demographic structure (an aging society), and family structure and work pattern (the growing trend of nuclear families, single-person households, and irregular employment). In Japan, life security now attracts increasing attention, and employment security rather than social security has been the central issue. As it is greatly affected by globalization, employment security grows less conspicuous and makes the vulnerability of social security grow more conspicuous. Social policy has the potential to become an area with which to struggle for national integration and fissures between social groups.     

Religion in Social Change and Social Evolution

It is now time to try to pull together some of the themes and questions raised by the contributors to this book. My comments are not intended to settle controversies but merely to offer one more or less coherent opinion. My purpose is to help some readers to see the book as a whole. Other readers will need no help and may find my comments either wrong or nearly self-evident.     

Social Stigma and Homelessness: The Limits of Social Change

We examine the issues around the stigmatization of homelessness and how it links to capitalism. Society focuses on the individual as the cause of his or her own state of homelessness, blaming the victim rather than focusing on the larger antecedent social and economic forces, such as unemployment, limited affordable housing, and breakdowns in kinship networks. Social stigma occurs in situations where there is unequal social, economic, and political power and there is an opportunity to label, stereotype, separate (us versus them), lose status, and discriminate. Stigmatization is due, in part, when people feel threatened by another group. Society categorizes people who are homeless as no longer “useful” and/or “functional” members of capitalism, since they do not actively work and support the system. The paper ends on a discussion of the limits of social change in a capitalist society.     

Commitment to Social Change:

The purpose of this paper is to examine commitment as it relates to the pursuit of social change. This is done through the analysis of accounts by veterans of their involvement in feminist social movement organizations (FSMOs). They convey their stories of commitment to the feminist movement with language that one might use to describe an intimate relationship. The collective voice suggests considerable sacrifice and dedication. It also reveals a deep belief that they were betrayed by movement beneficiaries. This sense of betrayal is rooted in the expectation that movement commitment would increase as attacks by the New Right on the FSMOs rose. The paper concludes with discussion of the relevancy of studying commitment to social change for both micro and macro social work theory and practice.     

Organizational Social Media Accounts: Moving Toward Listening Competency

Researchers apply Bodie, St. Cyr, Pence, Rold, and Honeycutt’s (2012) model of listening competency to social media messaging for organizations. The article provides examples of how organizations and their social media managers, as de facto “listening agents,” can incorporate important verbal listening behaviors that represent active-empathic listening—pertinent responses, elaboration, offering advice and opinions, and answering and asking questions—into their social media profiles. In addition, guidance is provided to social media managers and organizations for how to adopt listening skills that will foster dialogue between organizations and their online publics. Potential areas for future research are also examined.     

Social Change: Nader Style

This paper examines the connection between social work and public interest work and reports on an attempt to synthesize the two disciplines in a class for undergraduate social welfare majors. The approach to social change developed by Ralph Nader and his associates provides a new model for social workers concerned about social action and social research. After students understand the theoretical and practical linkages and possible power alliances between social work and public interest work, they can become involved directly, experiencing the model and effecting change simultaneously.     

Conceptualising Listening to Young Children as an Ethic of Care in Early Childhood Education and Care

This paper focuses on recent discourses and practices of listening to young children, in order to highlight listening as an ethical practice in early childhood education and care settings. The paper asks how discourses of listening should be viewed in theoretical terms and explores the work of a diverse range of authors who define autonomy and rights issues as relational. Central to the paper is a consideration of feminist critique of Foucault’s ethics of care argument. To contextualise this, the paper discusses examples of recent research in the field of listening to young children and highlights issues facing the status of the early years workforce. In summary, the paper contends that an ethical view of listening can bring adults and children together in democratic care practices which challenge conceptions of childhood and reconnect ideas of care and education.     

The Love Ethic: A Radical Theory for Social Work Practice

Love is marginalised in professional social work codes of ethics in Australia and internationally. Yet, reflecting the emancipatory imperative of social work, feminist bell hooks promotes love as a political process to transform systems of injustice such as capitalism, patriarchy, and racism. Analysing the works of hooks and other relevant literature, this article discusses “the love ethic”, a model of relationship-oriented activism encompassing dialogue, nonviolence, interconnectedness between people and between people and nature, reflexivity, shared power, and solidarity. It provides some practical suggestions for love-based social work practice, such as self-forgiveness, pursuing gender-equal relationships, upholding fair workplace conditions, honouring Indigenous peoples, supporting oppressed people to assert their rights, connecting local and global action, nurturing symbiotic relationships with nature, and supporting empowering spiritualities. The love ethic supports radical social workers to engage in activism, and necessitates further exploration within academia and practice.