‘I Can't Put a Smiley Face On’: Working‐Class Masculinity,Emotional Labour and Service Work in the ‘New Economy’

The growth of the ‘service economy’ has coincided with the large‐scale detachment from the labour market of low‐skilled men. Yet little research has explored exactly what it is about service work that is leading such men to drop out of the labour market during periods of sustained service sector employment growth. Based on interviews with 35 unemployed low‐skilled men, this article explores the men's attitudes to entry‐level service work and suggests that such work requires skills, dispositions and demeanours that are antithetical to the masculine working‐class habitus. This antipathy is manifest in a reluctance to engage in emotional labour and appear deferential in the service encounter and in the rejection of many forms of low‐skilled service work as a future source of employment.     

‘Cleaning Your Glasses’: A Prerequisite for ‘Catching Your Child Being Good’

Used widely throughout the parenting literature, the phrase ‘Catch them being good’ encapsulates much of current practice that has been shown to be effective in reducing instances of non‐compliance in children with complex and challenging behaviours. ‘Catching your child being good’ is obviously in line with the strategies of praise, encouragement and positive reinforcement. But for some parents, ‘Catching their child being good’ after long periods of defiance becomes almost an impossible task. Metaphorically speaking, ‘Cleaning your glasses' is a necessary prerequisite for effectively ‘catching your child being good’. This metaphor and an associated six‐phase therapeutic intervention seek to enhance a parent's ability to ‘Catch their child being good’, by working through parental distortions, restraints and negativity. This paper introduces the metaphor's origin and use; describes keys concepts; and gives a detailed case example to highlight the advantages and limitations of the intervention.     

‘Have You Got a Boyfriend or are You Single?’: On the Importance of Being ‘Straight’ in Organizational Research

The article focuses on heterosexuality as a covert feature of organization studies as well as of organizational research. In fact, while organization studies have discussed the gendered and the gendering aspects of organizational practices and organizational theory, the implication of heterosexuality has yet to receive intensive analysis in these fields. And while the mutual and reflexive constitution of the observer and the observed has been the topic of a considerable amount of research, the dimension of (heterosexual) desire in this process of mutual constitution is still largely unexplored. Referring to three different episodes that occurred while the author was doing organizational ethnography, the article suggests that a heterosexual model of desire is called into action both in organizational and research activities and that focusing on it can be an occasion to question not only the gender (and heterosexual) biases of organizational practices but also the way in which gender and sexuality are mobilized while doing research. In particular, on the basis of the concept of cathexis, the article shows how heterosexuality is learnt and enacted as a situated practice and through a variety of processes: performing power, negotiating and displaying that one belongs to an organizational culture, obscuring the hetero‐normativity of professional identities and neglecting the emotional engagement that characterizes research activities and that exposes the researcher to an otherwise vulnerable position.     

‘Show us your frilly,pink underbelly’: Men administrative assistants doing masculinities and femininity

Research on men tokens (or numerical minorities) at work has focused on the processes by which men try to claim hegemonic masculine identities for themselves and how workplace interactants support or reject these attempts. In contrast to masculinity studies, token theory has paid less attention to non‐hegemonic masculinities. Using interviews with men administrative assistants, I develop a more comprehensive understanding of men tokens' gender performances and their significance for gender inequality. I present a four‐part typology: hegemonic masculinity, alternative masculinity, critical masculinity and male femininity. The categories are differentiated along two axes: support for hegemonic masculinity and support for hierarchical, binary gender.     

‘Taking it Like a Man’: Masculinity,Subjection and Resistance in the Selling of Life Assurance

This article examines the operation of mechanisms of control and modes of resistance within work organizations and interrogates the role of subjectivity in such mechanisms. Specifically, I mean to examine how forms of resistance are influenced by the masculine ‘mystique’ ( Collinson, 1988 ) of given occupations, focusing on that which pervades the field of Sales. Theoretically, the work of Foucault on ‘the self’ is adopeted (1985, 1986) to examine how control at work is attempted and occasionally effected through the construction of a specifically gendered identity of ‘the salesman’. With material from an 18‐month study of a UK life assurance institution, Lifelong Assurance ( Hodgson, 2000 ), I describe the operation of a bureaucratic technology of surveillance within the Sales division. In particular, I focus on the way in which employees’ responses to this system were structured by the specific masculine identities promoted and reproduced within sales, centring on an ideal of autonomy and self‐reliance. While the masculine discourse of autonomy frequently resulted in resistance to technocratic systems of surveillance, it was also clear that such discourses left employees isolated and vulnerable to more profound mechanisms of control through their engineered dependence upon their managers for security and the affirmation of their identity.     

Captured by the Game: Might a Focus on the ‘Therapeutic Relationship’ Diminish the Attention We Give to the Client's Intimate Network?

A recent project sought to clarify how psychotherapists and mental health workers understand psychosocial health and pathology. In this enquiry, I paid particular attention to the client's interpersonal networks: did the professionals actively consider, and if so to what extent, ‘intimate social and family relationships’ in constructing their understanding of the presenting problem and in the process they used for goal setting. Twenty‐two semi‐structured interviews were undertaken, eleven with psychotherapists and eleven with mental health workers. Across both groups, interviewees tended not to see their clients as embedded, relational entities, but primarily, often quite exclusively, as autonomous beings. Second, interviewees accorded a high value to the importance of ‘the therapeutic relationship’. Is it possible that the emphasis practitioners place on ‘the therapeutic relationship’ has the effect of marginalising the attention that is given to the client's significant‐other network?     

‘Being called sisters’: Masculinities and black male nurses in South Africa

This study contributes to an understanding of the geographies of masculinities, by demonstrating how black South African male nurses negotiate hegemonic masculinity through citing masculine gendered acts. The research draws on qualitative data gathered from interviews with 15 black male nurses aged between 26 and 50 years who have worked in the paediatric, trauma, orthopaedic, oncology and midwifery fields for a period of not less than two years. It is argued that the colonially imposed hierarchies of race, gender and occupation merge with culturally specific pre‐existing African masculinities, and that this informed how the black male nurses experienced their gender identity in the occupation. The study demonstrates how, because of their career choice, the gender identities of the male nurses were positioned as marginalized and subordinate to the modes of a hegemonic masculinity, a gender identity only available to them momentarily. In this context, it was found that the modes of gender performativity in which the nurses negotiated and subverted their subordinate and marginal status was with the complicity of patients and other healthcare workers. This upheld the more generally assumed hegemony of masculinity in the hospital workplace. The study traces these experiences to the discourses of black masculinities during South Africa's pre‐colonial, colonial and apartheid eras and in the present day. In doing so, this study contributes to an understanding of the geographies of masculinities by demonstrating the locally specific modes of masculine performativity through which black male nurses negotiate their gender in South Africa.     

Occupational Cultures and the Embodiment of Masculinity: Hairdressing,Estate Agency and Firefighting

Drawing on data from an Economic and Social Research Council‐funded project, this article explores the implications of different occupational cultures for men's masculine identity. With a focus on embodiment and individual agency, it explores the argument that it is within ‘scenes of constraint’ that gendered identities are both ‘done’ and ‘undone’. In this article we examine embodied experience in occupational cultures commonly stereotyped as ‘masculine’ or ‘feminine’ (hairdressing, estate agency and firefighting), showing how men conform to, draw upon and resist the gendered stereotypes associated with these occupations. What we argue is that gendered conceptions of ‘the body’ need to be differentiated from individual men's embodiment. Instead, processes of identification can be shown to emerge via embodied experiences of particular kinds of gendered body, and in the ways in which men negotiate the perception of these bodies in different occupational contexts.     

‘A place for men to come and do their thing’: constructing masculinities in betting shops in London

During fieldwork conducted with workers and customers in betting shops in London research participants consistently conceptualized betting shops as masculine spaces in contrast to the femininity of other places including home and the bingo hall. According to this argument, betting on horses and dogs was ‘men's business’ and betting shops were ‘men's worlds’. Two explanations were offered to account for this situation. The first suggested that betting was traditionally a pastime enjoyed by men rather than women. The second was that betting is intrinsically more appealing to men because it is based on calculation and measurement, and women prefer more intuitive, simpler challenges. I use interviews with older people to describe how the legalisation of betting in cash in 1961 changed the geography of betting. I then draw upon interviews with regular customers in order to show how knowledge about betting is shared within rather than between genders. Finally, I use my experience of training and working as a cashier to describe how the particular hegemonic masculinity found in betting shops in London is maintained through myriad everyday practices which reward certain kinds of gendered performances while at the same time suppressing alternatives. The article shows how particular spaces may become gendered as an unanticipated consequence of legislation and how contingent gendered associations are both naturalized and, at the same time, subjected to intense attention.     

‘There Oughtta Be a Law Against Bitches’: Masculinity Lessons in Police Academy Training

This article draws on participant observation in a law enforcement academy to demonstrate how a hidden curriculum encourages aspects of hegemonic masculinity among recruits. Academy training teaches female and male recruits that masculinity is an essential requirement for the practice of policing and that women do not belong. By watching and learning from instructors and each other, male students developed a form of masculinity that (1) excluded women students and exaggerated differences between them and men; and (2) denigrated women in general. Thus, the masculinity that is characteristic of police forces and is partly responsible for women’s low representation on them is not produced exclusively on the job, but is taught in police academies as a subtext of professional socialization.     

‘You Feel It in Your Body’: How Australian Children and Young People Think about and Experience Feeling and Being Safe

In 2012, the Australian Government announced the establishment of a Royal Commission into Institutional Responses to Child Sexual Abuse. The aim of the Royal Commission is to understand how and why sexual abuse occurred within Australian institutions and to provide guidance as to how future abuse might be prevented. The Royal Commission commissioned a mixed methods study to explore what children need to be safe and to feel safe, to explore how they determine their level of safety, and their observations about how institutions act to prevent and respond to safety issues. This article reports on the findings from the first phase of the study that involved focus groups carried out with children aged 4–17 years from different types of institutions. The discussion focused particularly on how children conceptualise safety and how they make judgments about their levels of safety. Children and young people's conceptualisation of safety had multiple dimensions, which include the idea that being safe and feeling safe are two distinct, interrelated but sometimes non‐concurrent experiences; that safety is identified and experienced as a set of feelings; trusting relationships are the foundation of safety; familiarity helps children feel safe; and safe environments are those that are ordered and orderly.     

Accounting for Exclusion: Giving a ‘Voice’ and producing a ‘subject’

SUMMARY: This article examines a series of accounts of exclusion given by pupils and a teacher in interviews and a group discussion. It is argued that it is important to hear pupils' experiences. However, it is recognised that it is never possible to access an experience directly, since the process of research alway shapes the way an account is constructed. This does not invalidate the research, since it is argued that the way pupils relate to the interviewer and the way they talk about their exclusion seemed indirectly to reflect important differences in the way exclusion is experienced. Specifically, two ways of managing exclusion were identified by pupils: some pupils protested about being excluded and welcomed the invitation to tell their story. Others distanced themselves from the event, by speaking of their exclusion in objective and concrete terms. These styles of accounting are compared to the way in which the head teacher discusses the topic of exclusion.     

Constructing Masculinity in the Building Trades: ‘Most Jobs in the Construction Industry Can Be Done by Women’

Construction is one of the most gender‐segregated sectors of the UK economy; men constitute over 99 per cent of the employees in the building trades. This article focuses on the role of discourse in reflecting and reproducing the absence of women in the construction trades. A small excerpt from an industry report is described, interpreted and explained using critical discourse analysis. The analysis takes as its starting point one phrase, ‘most jobs in the construction industry can be done by women’ and places it in its structural, institutional and historic context, showing its dependence on presuppositions about women's abilities, and the ideological basis of those assumptions. Male construction workers' masculine identity is defined in relation to their ‘tough’ job. The culture of taking safety risks, and working long hours in primitive working conditions suits some employers very well. The report's assertion that women can do ‘most jobs’ in construction appears to challenge the dominant ideology but it actually reproduces it, helping to maintain gender segregation. Thus it contributes in a small way to sustaining existing power relations by containing potentially transformative movements.     

‘I’m a migrant,but I’m the right sort of migrant’: Hegemonic masculinity,whiteness, and intersectional privilege and (dis)advantage in migratory academic careers

Comparatively little attention has been paid to the international careers of many academics, with gender and ethnicity frequently ignored in discussions of migrant academics. Through the lenses of intersectionality, hegemonic masculinity and whiteness, this study explores experiences of migrant academics in Australia and New Zealand, understanding how gender and ethnicity intersect to shape experiences of relative privilege and disadvantage. Qualitative interviews were conducted with 30 academics at various stages of their careers in both Australia and New Zealand. The data reveals the complex patterns of (dis)advantage which characterize the experiences of migrant academics. While some migrant academics may experience disadvantage, for Anglo white male senior academics, considerable privilege is (re)produced through the migration experience. As such, this article suggests migratory experiences can be better understood through the intersectionality of hegemonic masculinity and whiteness to reveal how privilege is maintained.     

Becoming ‘Real’ Entrepreneurs: Women and the Gendered Normalization of ‘Work’

This article focuses on the way in which women entrepreneurs legitimate their place in a gendered economy by reifying a divide between ‘real work’ and ‘not‐real work’. Using ethnographic approaches to follow the everyday lives of several women who own and operate small businesses in the USA, our article documents three gendering practices the women use for ‘becoming real workers:’ embodied, spatial and temporal. The study shows that women entrepreneurs become ‘productive workers’ by recasting reproductive work as non‐productive or not‐real work. At the end, we explore two possible alternative conceptualizations of ‘work’ that could contribute to dissolving this gendered divide.     

‘You can do Nasty Things to your Brothers and Sisters without a Reason’: Siblings’ Backstage Behaviour

This article contributes to the recent, but still limited, literature on the sociology of sibship. It argues that during childhood the ambivalent love/hate nature of sibship is played out through the sharing of knowledge, time and space. It draws on the work of Goffman to illustrate that children's sibling interactions tend to consist of backstage, rather than frontstage, performances. The article is based on children's own perspectives from a sample of 90 children aged 5–17 drawn from 30 families of mixed socioeconomic backgrounds in central Scotland.     

Against the norm: the transitional symbiosis of ‘grassroots clientelism’ and ‘rural citizenship’

Clientelism has predominantly been represented in the literature as an expression of backwardness and corruption with little attention being paid to the question of how clientelism has changed over the years. In contrast, this paper examines the particulars of state intervention in the agrarian economy with respect to clientelism and exposes the illogicality of contrasting patron‐client relationships with citizenship. The historical focus is on the ways in which, in the course of post‐dictatorship consolidation in rural Greece throughout the 1980s, the transformation of traditional brokerage‐based clientelism into the bureaucratic clientelism of the political parties actually enhanced the institutions and practices of ‘rural citizenship’. Comparative qualitative research on the driving force of agrarian change shows how Thessalian villagers made the transition from being socially excluded subjects to socially included clients in two lowland village communities and the role played by a dynamic state bureaucracy.     

‘Over the Pond and Across the Water’: Developing the Field of ‘Gendered Organizations’

This article is concerned with the development of gendered organizations as a field of study. It begins by exploring some of the factors that militate against integrating organization studies and gender studies and gendered organizations scholarship over national/continental divides. Increasingly doubtful about whether traditional (mainstream and critical) organization theories will or can adequately address gender, we contend that scholars of gendered organizations should ‘strike out’ on our/their own, ‘boldly going’ into unfamiliar territory to create new, innovative theories, concepts and ideas. We make various suggestions about possible future directions for theorizing and research.     

‘It’s like we’re locked in a box’: Girls’ and mothers’ experiences of the police and legal system following child sexual abuse

This article focuses on girls’ and mothers’ experiences of police and criminal justice system responses and the impact of investigation processes following reporting of child sexual abuse. Participants spoke of a lack of timely therapeutic provision and the subsequent role of female caregivers in providing support. Problems with criminal justice processes and the subsequent impact on families’ wider lives were also discussed. Findings suggest that criminal justice processes need to be better attuned to these micro level impacts and should show more sensitivity to the overall experience of children in the aftermath of sexual abuse. Implications for practice are discussed.     

Economic Partnership Agreements: A ‘Historic Step’ Towards a ‘Partnership of Equals’?

This article argues that the EPAs initialled between the EU and less than half of the ACP countries do not represent a ‘historic step’ in EU‐ACP relations, but are the outcome of asymmetric power relations. Many ACP countries submitted hastily drawn up liberalisation schedules that did not consider whether their commitments were in line with those of their neighbours — with significant implications for regional integration processes. Further, the enforcement of EPAs is unlikely in some cases, given the decreasing attractiveness of the EU market and the Commission's dwindling capacity to sanction non‐compliance by withdrawing preferences. If the EU wants to see EPAs implemented, it is vital that the process and outcome are owned and supported by both sides.