Emotionality and leadership: Taking stock of the past decade of research

As scholars continue in their quest to find factors that are related to leadership style, leadership behavior, and leadership effectiveness, we observe a revival in interest with regards to emotionality. As recent research suggests the rising importance of emotional reasoning over intelligence in leadership, the complex phenomena surrounding emotions in the workplace spur studies with contradictory, albeit important, results. The purpose of this review is to unify and integrate research conducted in the past decade that links emotionality with leadership style, behavior, and effectiveness. In conducting this review, we observed four running themes: emotional competencies of leaders (e.g. emotional expressiveness and emotional intelligence), stress in leadership, contagion of positive and negative affect, and the effects of leaders' emotions on outcomes like burnout and performance. On top of taking stock of studies that theoretically and empirically test these relationships, we also summarize literature on potential mechanisms that link emotionality with leadership and highlight directions for future research.     

The leadership trilogy: A review of the third decade of The Leadership Quarterly

The present research reviews the most recent ten years, 2010–2019, of the work published in The Leadership Quarterly (LQ). We follow on prior decade-focused reviews published in LQ, including the period 1990–1999 (Lowe & Gardner, 2000) and 2000–2009 (Gardner, Lowe, Cogliser, Moss & Mahoney, 2010). The present work complements and expands the first two reviews by documenting how the field has evolved with new characters, methodologies, and theories emerging while others decline and become less relevant. We extend the story of how LQ emerged from a start-up niche journal, evolved into the predominant outlet for leadership research and new theories, gained awareness of a growing need to reduce construct proliferation, and adopted increasingly sophisticated methodological techniques that call into question some of the field's prior research findings.     

Management science in the United States and Europe: A decade of change in the literature

This paper focuses upon the investigation of change in the management science literature from 1965 to 1974. Both subject areas and reported areas of implementation are investigated. The study classifies the content of each article published during the past decade in the following set of European and American journals: United States—Management Science; British—Operational Research Quarterly; and German—Zeitscrift für Operations Research. A comparison of the results along both inter and intra country dimensions is presented.     

Collaborative innovation: the decade that radically changed drilling performance

This article sheds light on key factors associated with innovations that are mainly based on experiential learning. The history of a company engaged in the offshore oil and gas industry exemplifies the points: Hitec started out as a small company with limited financial resources, but over a 10-year period, its innovations and improvements radically transformed offshore oil and gas drilling operations. An evolutionary methodological approach is balanced by theoretically informed analysis. A main finding is that customer–supplier interaction was crucial. Hitec's success, crowned by its eventual acquisition by American capital, can be attributed in part to the know-how and technology provided by one of its suppliers and partners during the early phase. However, it has also depended on a series of other factors: a flexible, motivated and creative organisation; targeting of the right know-how; being part of a cluster and thus enjoying easy access to important customers and suppliers as well as easy, informal flow of ideas and information; developers and entrepreneurs prepared to take risks; being in the right place at the right time; a good measure of luck; the underdeveloped state of American drilling control technology; Norwegian oil and gas policies supportive of domestic technological companies; and proximity to research labs which were conducting full-scale tests of drilling operations. An invention made by regional researchers can also be linked to Hitec's innovation of a drilling control system. The relevance of the article is its contribution to a better understanding of the complexity involved in the implementation of major practice-based innovations – a process which includes identifying and creating ideas; finding a market/customer and putting the ideas into practice.     

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Call centers are an increasingly important part of today's business world, employing millions of agents across the globe and serving as a primary customer‐facing channel for firms in many different industries. Call centers have been a fertile area for operations management researchers in several domains, including forecasting, capacity planning, queueing, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the operational challenges faced by call center managers have become more complicated. Issues associated with human resources management, sales, and marketing have also become increasingly relevant to call center operations and associated academic research. In this paper, we provide a survey of the recent literature on call center operations management. Along with traditional research areas, we pay special attention to new management challenges that have been caused by emerging technologies, to behavioral issues associated with both call center agents and customers, and to the interface between call center operations and sales and marketing. We identify a handful of broad themes for future investigation while also pointing out several very specific research opportunities.     

The dual process model of coping with bereavement: a decade on

The Dual Process Model of Coping with Bereavement (DPM; Stroebe & Schut, 1999) is described in this article. The rationale is given as to why this model was deemed necessary and how it was designed to overcome limitations of earlier models of adaptive coping with loss. Although building on earlier theoretical formulations, it contrasts with other models along a number of dimensions which are outlined. In addition to describing the basic parameters of the DPM, theoretical and empirical developments that have taken place since the original publication of the model are summarized. Guidelines for future research are given focusing on principles that should be followed to put the model to stringent empirical test.     

Call My Bluff: Multiple Interpretations of an Organizational Process

This paper attempts to illustrate the value of interpreting organizational processes from a variety of perspectives. It demonstrates that this approach reflects the natural richness of organization and avoids the rather blinkered search for single-paradigm explanations. It does not seek to offer the answer, but rather some possible insights. By combining both actor and researcher frames, it sheds light upon a particular process of social interaction within an organization. Both the context, an NHS trust hospital, and the content, a significant change scenario, brings richness and relevance to the debate.
The paper outlines the macro and micro context before focusing on the interpretative methodological approach. The research involved collecting and analysing over thirty hours of taped, semi-structured interview discourse with senior and middle management and some junior staff. After describing the change initiative, an attempt at multi-skilling and the response of recipient actors to the proposals, the paper outlines three readings which seek to explain the events that occurred. The reader is invited to play the game 'Call my Bluff' and to choose the scenario that represents the most plausible explanation. The three interpretative frames employed are a managerial, a cultural and a political perspective. The paper concludes by raising some important issues in research, organizational change and the NHS.     

Dynamic capabilities: A review and research agenda

The notion of dynamic capabilities complements the premise of the resource‐based view of the firm, and has injected new vigour into empirical research in the last decade. Nonetheless, several issues surrounding its conceptualization remain ambivalent. In light of empirical advancement, this paper aims to clarify the concept of dynamic capabilities, and then identify three component factors which reflect the common features of dynamic capabilities across firms and which may be adopted and further developed into a measurement construct in future research. Further, a research model is developed encompassing antecedents and consequences of dynamic capabilities in an integrated framework. Suggestions for future research and managerial implications are also discussed.     

Followership theory: A review and research agenda

While theory and research on leaders and leadership abound, followers and followership theory have been given short shrift. It is accepted wisdom that there is no leadership without followers, yet followers are very often left out of the leadership research equation. Fortunately this problem is being addressed in recent research, with more attention being paid to the role of followership in the leadership process. The purpose of this article is to provide a systematic review of the followership literature, and from this review, introduce a broad theory of followership into leadership research. Based on our review, we identify two theoretical frameworks for the study of followership, one from a role-based approach (“reversing the lens”) and one from a constructionist approach (“the leadership process”). These frameworks are used to outline directions for future research. We conclude with a discussion of conceptual and methodological issues in the study of followership theory.