Le télétravail des cadres : entre suractivité et apprentissage de nouvelles temporalités

Telework is often considered to be a means for making life at work and at home more compatible. Why do some wage-earners, in particular white-collar employees, choose it? Do they actually make a choice or simply adopt a solution “for want of anything better” in an organizational context with its limitations? In this case, what factors do they weigh against each other? Once they have opted for telework, how do these white collars manage to adjust their occupational and family lives? Is their aspiration to improve the balance between the two satisfied? Or do they run up against unexpected difficulties? Answers to these questions come out of two studies conducted among white-collar employees in different sorts of telework. Given the absence of institutional regulations governing the relation between life at home and at work, telework, far from leading to a more balanced life, jeopardizes the organization’s collective efficiency.     

“It’s a Dignity Thing”: Nursing Home Care Workers’ Use of Emotions1

This article examines how nursing home care workers use emotions to construct dignity at work. Previous scholarship has shown how the financial and organizational characteristics of nursing homes shape and constrain emotion work among staff. Using evidence gathered during 18 months of participant observation in two nursing homes and 65 interviews with staff, this article analyzes how, despite obstacles, nursing home care workers generated authentic emotional attachments to residents. Surprisingly, some staff members said they particularly appreciated working with residents difficult to control. They felt accomplished when such residents successfully transitioned from life at home to life in institutional care. Emotions created dignity for staff and induced compliance among residents. Emotions are not only generated by organizations and imposed on workers; staff themselves produced emotions—sometimes in ways consistent with organizational demands, and sometimes not—and they consistently found in their emotions a resource to manage the strains of their work lives.     

Heteronormative Labour: Conflicting Accountability Structures among Men in Nursing

Drawing on interview and diary data from 40 men in nursing in the US, the current study advances our theoretical understanding of how heteronormativity and masculinity intersect to shape men's performance of carework. Men in nursing are constrained by their accountability to stereotypes that they are gay and/or hypersexual, challenging their work in the feminized profession of nursing. As heteronormativity is embedded in the institution of health care, men nurses of all sexualities must perform additional labour on the job to reconcile their conflicting accountability to heteronormative stereotypes and occupational standards of care. We conceptualize this additional labour as heteronormative labour — work performed in order to strategically manage heteronormative expectations and realized through discursive, cognitive and emotional strategies. The experiences of men in caring professions remain rich for advancing theory on the relationship between sexuality and gender generally and in the workplace.     

Migration status and transnational mothering: the case of Filipino migrants in France

Recent studies on transnational mothering have explored the various strategies migrant women use to negotiate their absence from home; however, there is limited knowledge on how migration status diversifies transnational mothering practices. To fill this gap, I conducted in‐depth interviews and observations of Filipino migrant mothers working in the domestic service sector in and around Paris. The consequences of migration include the prolongation of a planned stay in France, emotional difficulties due to family separation, and distant mother–child relationships. Transnational family life appears more complicated and difficult to manage for undocumented migrant mothers since they cannot easily visit their family back home, which they try to compensate by resorting to more intense transnational communication and gift‐giving practices. Hence, migration status plays an important role in shaping transnational motherhood.     

Gendered Identities in the Work of Overseas Tour Reps

Gender construction within the tourism and leisure industry is under‐researched. In this article, we draw on empirical research on overseas tour reps to consider the ways in which men and women working alongside each other in the same feminized role ‘do gender’. In particular we explore how these workers deal with the particular dilemmas of the sexualization of women at work and the men reps’ potential threat to their heterosexuality, in a role where the boundaries between work and play are ambiguous. We argue that reps reveal masculinities and femininities that comply with traditional expectations. Young men reps are portrayed in ‘laddish’ terms in relation to their engagement with alcohol and sexual relationships with guests. Women reps emphasize their role as providers of emotional labour and taking control of guests’ perceptions and report refraining from sexual relationships with guests. Even within the same work role in this case study, men and women appear to construct different work identities.     

“The Best of Both Worlds” and “Cutting My Own Throat”: Contradictory Images of Home-Based Work

This article documents the existence of two contradictory depictions of computer-aided home-based work found in the popular press and the academic literature. Working at home is sometimes said to allow individuals to gain a full and successful integration of their paid and family work. At other times the physical proximity of home and work activities accompanying homework is portrayed as the cause of great anxiety and stress. Through case studies of women and men who do professional work at home in Canada, I explore the ways in which these two contradictory images are in fact simultaneously reflected in individuals' experiences of working at home.     

The ‘greening’ of organizational change: A case study

There are many emerging corporate strategies designed to make large, complex business enterprises more responsive to environmental concerns. One major corporate innovation that has a direct environmental impact is the increased use of telework options for employees. These programmes significantly reduce the amount of employee travel, thereby reducing air pollution. However, adoption of telework programmes requires a change in organizational management strategies. The prevailing attitude of “If I can't see them, how do I know they are working” must be changed. This attitudinal change, coupled with the structural move towards the ‘virtual corporation’ can be managed using existing organizational development strategies and tactics. The paper reports the results of several field studies in California which examined the phenomenon of telework. The studies consistently report increases in worker productivity of 16 per cent and a significant reduction of personal automobile travel of between 20–40 per cent while engaged in telework. The paper concludes with a set of recommendations for a management strategy for managing this change and highlights areas for future research.     

Controlling Anger and Happiness at Work: An Examination of Gender Differences

This article examines gender differences in the emotion management of men and women in the workplace. The belief in American culture that women are more emotional than men has limited women's opportunities in many types of work. Because emotional expression is often tightly controlled in the workplace, examining emotion management performed at work presents an opportunity to evaluate gender differences in response to similar working conditions. Previous research suggests that men and women do not differ in their experiences of emotion and the expression of emotion is linked to status positions. An analysis of survey data collected from workers in a diverse group of occupations illustrates that women express anger less and happiness more than men in the workplace. Job and status characteristics explain the association between gender and anger management at work but were unrelated to the management of happiness expressions in the workplace.     

Emotions in a Rational Profession: The Gendering of Skills in ICT Work

Information communication technology (ICT) work is rarely seen as a work environment where emotional and social skills are key. However, the ideal ICT worker is increasingly said to possess a range of emotional and social skills that are often associated with femininity. This raises the question of how skills are discursively gendered in ICT work. This article firstly shows which skills ICT workers identify as those needed by the ideal ICT worker. Secondly, it highlights how ICT workers construct their own skills. Thirdly, some light is shed on how the gendering of emotional and social skills shifts with different discursive contexts and it is shown what the implications of this are. It is suggested that there is a dynamic at work through which men can appear as a new ideal ICT worker with more ease than women, despite the fact that women are more often associated with social and emotional skills.     

Balancing Work–family Life in Academia: The Power of Time

In the article we analyse the structuring of time among academic employees in Iceland, how they organize and reconcile their work and family life and whether gender is a defining factor in this context. Our analysis shows clear gender differences in time use. Although flexible working hours help academic parents to organize their working day and fulfil the ever‐changing needs of family members, the women, rather than men interviewed, seem to be stuck with the responsibility of domestic and caring issues because of this very same flexibility. It seems to remove, for more women than for men, the possibility of going home early or not being on call. The flexibility and the gendered time use seem thus to reproduce traditional power relations between women and men and the gender segregated division in the homes.     

USING GENDER: THE PERSONAL,INTERPERSONAL, AND EMOTIONAL STRATEGIES OF DOMESTIC LABOR

Traditional research on domestic labor has conceptualized work done in support of the home as one of the quintessential ways of “doing” gender. New directions in gender and ritual theory raise the possibility that domestic labor may also be about strategy, usefulness and intentions. Through interviews with 24 married couples, I explore the subjective experiences of men and women as they “do” their domestic labor. I find that while husbands and wives are continuing to do gender as a response to interactional accountability demands, they also “use” domestic labor as a vehicle through which they (1) reciprocally craft their gender identity, (2) symbolically communicate with their spouse, and (3) garner emotional energy. Furthermore, the men and women strategically mobilized specific tasks that are most useful in achieving these goals inside their unique dyadic schemas. Through these narratives, I explore the possibility that men and women not only do gender but they can use gender as well.     

Misery Has Company: The Shared Emotional Consequences of Everwork Among Women and Men

Everwork—defined as a combination of overwork, face time, constant availability, and unpredictability—is becoming an increasingly common form of work, especially among highly skilled service workers. While such an environment would seem to disadvantage mothers in particular, I find that employees of all genders and parental statuses suffer in such intensive work environments. Through 50 in‐depth interviews with management consultants, I examine how employees reconcile their personal lives with the realities of everwork. I characterize young childless men and women as “quit intenders,” mothers as “tightrope walkers,” and fathers as “reluctant sacrificers.” This article offers new insight into the tensions employees face between their parenthood ideals and everwork expectations, the strategies they engage in to manage those tensions, and the emotional impacts they experience as a result. Because employees use career–life strategies that accommodate rather than challenge the fundamental nature of everwork, everwork environments may persist despite the negative consequences.     

‘Men have careers,women have babies’: unequal parental care among Irish entrepreneurs

This paper examines how entrepreneurial parents in Ireland negotiate their work and family roles, drawing upon a national survey of women and men entrepreneurs, to ascertain the degree to which entrepreneurship facilitates a more equitable sharing of domestic and caring tasks. Relatively few studies have examined familial and domestic task allocation in the context of entrepreneurship, as opposed to employment. The results suggest that mothers (and not fathers) adopted flexible working strategies; took on a disproportionate responsibility for caring and domestic labour; and experienced greater role conflict. Far from contradicting the prevailing findings of gender and employment issues, the study validates the gendered patterns of divergence between men and women and illustrates how they extend into entrepreneurship. Fathers worked significantly longer hours; their career trajectories were typically continuous, in full-time work, while mothers had more fragmented working patterns, reflecting absences for caring and adjustments such as part-time or working from home. It is still mothers, rather than fathers, who feel responsible for childcare arrangements and this imposes time constraints on their pursuit of entrepreneurship. The study points to the need for policy interventions to encourage entrepreneurship alongside co-parenting through childcare provision/subsidies and equal treatment in access to family-related leave.     

Dual‐earner parent couples’ work and care during COVID‐19

COVID‐19 and the associated lockdowns meant many working parents were faced with doing paid work and family care at home simultaneously. To investigate how they managed, this article draws a subsample of parents in dual‐earner couples (n = 1536) from a national survey of 2722 Australian men and women conducted during lockdown in May 2020. It asked how much time respondents spent in paid and unpaid labour, including both active and supervisory care, and about their satisfaction with work–family balance and how their partner shared the load. Overall, paid work time was slightly lower and unpaid work time was very much higher during lockdown than before it. These time changes were most for mothers, but gender gaps somewhat narrowed because the relative increase in childcare was higher for fathers. More mothers than fathers were dissatisfied with their work–family balance and partner’s share before COVID‐19. For some the pandemic improved satisfaction levels, but for most they became worse. Again, some gender differences narrowed, mainly because more fathers also felt negatively during lockdown than they had before.     

Gender and the blurring boundaries of work in the era of telework—A longitudinal study

This longitudinal study analyses gender and the blurring boundaries of work during prolonged telework, utilising data gathered during the different phases of the COVID-19 pandemic. The pandemic caused a major change in the knowledge work sector, which has characteristically been more prone to work leaking into other parts of life. The study examines the blurring boundaries of telework: between time and place, care and housework, and emotional, social, spiritual and aesthetic labour. The experiences of different genders regarding the blurring boundaries of work during long-term telework are scrutinised using a mixed methods approach, analysing two surveys (Autumn 2020: N = 87, and Autumn 2021: N = 94) conducted longitudinally in a consulting company operating in Finland. There were several gendered differences in the reported forms of labour, which contribute to the blurring boundaries of work. Some boundary blurring remained the same during the study, while some fluctuated. The study also showed how the gendered practices around the blurring boundaries of work transformed during prolonged telework. Blurring boundaries of work and attempts to establish boundaries became partially gendered, as gender and life situation were reflected in knowledge workers' experiences of teleworking.     

When Emotion Work is Doomed to Fail: Ideological and Structural Constraints on Emotion Management

This paper explores how workers try to manage their emotions under conditions that doom them to fail. The workers in question—floor instructors at a sheltered workshop for people with developmental disabilities—were expected to infuse clients with positive feelings about work and to help transform them into committed workers. But structural conditions—boring, poorly paid assembly work and long gaps between contract jobs—forced them to obtain clients' compliance through coercive and confrontational emotion management techniques that contradicted their ideological beliefs. The floor instructors sought to peacefully increase their control over clients through “preventive emotion management” but most often they experienced a loss of control, leading some of them to experience “burnout.” This paper defines burnout as “occupational emotional deviance” that workers experience when they cannot manage their own and other's emotions according to organizational expectations.     

Work-family conflict among IT specialty workers in the US

Specialty workers are a source of critical, locally scarce technical skills. This study aimed to understand the experience of work-family conflict among specialty workers in the US by exploring the process of transitioning from working in their home countries to working in the US. While participants perceived initial difficulties in adapting to the new environment, over time, they experienced lower work-family conflict in the US compared to working in their own home countries. In their home countries, where work and family domains were considered separate and culturally defined boundaries separating these domains are rigidly maintained; these participants relied heavily on family support to manage work-family conflict. Moving to the US, where greater integration of work and family domains is prevalent, these participants managed work-family conflict by revisiting altered demands, accessing alternate organizational resources and learning new skills to create and maintain work-family boundaries. This study contributes to the nascent body of literature on work-family relations in the context of international migration by highlighting a specific case of Indian specialty workers who adopt different boundary-spanning strategies to manage work-family conflict in changed social and working conditions. In essence, participants managed work-family conflict by using enhanced autonomy to increase flexible working and accessing other resources such as supervisory support and organizational flexible working policies.     

Conceptualisations of fatherhood and socio-contextual dynamics influencing father involvement in informal settlements in Durban,South Africa

Many men living in informal settlements are unemployed and many do not live with their children. Nevertheless, these men can play a critical role in their children’s lives. In this paper, we explore the extent to which fathers in informal settlements manage or aspire to do this. We explore how they appreciate the social and familial role of “the father” and how they seek to translate these ideas into actions. Findings are based on three FGDs and 19 IDIs with young men in two informal settlements in South Africa. In this setting, father involvement is predicated on financial provision, yet lack of economic opportunities for men condemns them to the undesirable status of “failed fathers.” Men’s involvement in childcare is contested with some men supporting father involvement that goes beyond financial provision. Notions of traditional masculinity, praise and recognition by community, and the view that looking after your own child is tantamount to looking after your own future, are factors that enhance father involvement. Unemployment or precarious work, alcohol abuse, gender ideologies, and maternal and cultural gatekeeping are socio-contextual dynamics that undermine father involvement. For interventions to be effective in promoting father involvement, they should address critical context-specific issues.     

‘Dirt,Death and Danger? I Don't Recall Any Adverse Reaction …’: Masculinity and the Taint Management of Hospital Private Security Work

Drawing on an ethnographic narrative written by one of the authors following his resignation from a hospital private security team in Ottawa, Canada and interview data gleaned from eight security men (all former colleagues), this article explores how hospital private security officers draw on discourses of masculinity to navigate the ‘dirty’ boundaries of their work, and to preserve their alpha‐guard statuses as controlled, autonomous and authoritative subjects. We found that hospital guards manage and deflect taint status by emphasizing their resiliency, emotional detachment and enthusiasm towards morbid, disturbing and dangerous tasks. Guards who seek to challenge these components of the job may be subject to gender harassment and reprisal from other guards, senior security officials and nursing staff. Overall, these narratives call attention to the necessity of hospital training programmes, de‐briefing exercises and best‐communication practices that promote the physical and emotional well‐being of persons who engage in intensive forms of dirty work.