Does leadership still not need emotional intelligence? Continuing “The Great EI Debate”

The study of emotional intelligence (EI) in the field of leadership, and in the organizational sciences in general, has often been characterized by controversy and criticism. But the study of EI has nonetheless persisted by developing new measures and models to address these concerns. In a prior letter exchange by Antonakis, Ashkanasy, and Dasborough (2009), two author teams debated the role of EI in the leadership literature, but also set an agenda for research and reconciliation for the future. The present exchange revisits these arguments using evidence accumulated over the past decade. Specifically, the authors debate not only the evidence for the predictive power of EI for workplace outcomes, but also the validity of EI as a construct, the measurement of EI, and the appropriateness of analytical tests for establishing the value of EI. Although the author teams agree on the value of the study of emotions and the need for rigorous research in this area, they nonetheless propose alternative agendas and priorities for the future. Further, they conclude that the issues identified in this exchange are not unique to the study of EI; but should also serve to inform the study of other personality factors and leadership more broadly.     

不同情商水平下领导行为与员工组织承诺关系的实证研究

结合对变革型/交易型领导以及员工组织承诺的理论分析,本论文将情商作为调节变量引入领导效果研究的模型,认为领导与下属的情商会促进或阻碍特定领导风格作用的发挥.对六家企业内241对上下级(95个部门经理及他们的241个直接下属)样本数据的统计分析表明,高领导者情商同时有助于交易型和变革型领导行为的实施而获得下属的组织承诺;高下属情商有助于员工识别交易型领导的实质而指导他们对组织的情感性承诺.     

Emotionally intelligent top management and high family firm performance: Evidence from Germany

Executives in family firms are often confronted with emotionally loaded issues, in part due to the need to include the interests of the owning family. Given this context, we hypothesize how high family-firm performance is affected by the emotional intelligence (EI) of a family-based CEO and top-management team (TMT), in addition to the CEO's transformational leadership (TFL) and TMT's behavioral integration. Survey measures were taken from a random sample of 72 CEOs of German family firms and 245 members of their TMTs. We found that TMT behavioral integration mediates between CEO TFL and objective firm performance while CEO EI is significantly related to both CEO TFL and TMT EI. Implications are discussed for future research thereby suggesting an extension to upper-echelon theory.     

Does leadership need emotional intelligence?

Interest in emotional intelligence has bloomed over the last few years. That it has become a standard concept in general and applied psychology, as well as in applied business settings, is indubitable. Is this popularity warranted? Casting a shadow over the concept of emotional intelligence are concerns about its meaningfulness and the construct and predictive validity of its various measures. The following series of letters explores various issues surrounding emotional intelligence and leadership including: whether emotional intelligence is theoretically needed for leadership, the types of emotional intelligence tests that may hold the most promise, methodological standards for testing whether emotional intelligence matters, evidence from the neuroscience literature on emotions and intelligence, and evidence regarding the links between leader emotional intelligence and follower outcomes.     

Does emotional intelligence as ability predict transformational leadership? A multilevel approach

This study assesses to what extent emotional intelligence as ability (EI) can predict transformational leadership. Norwegian executives (N = 104) completed measures of personality (NEO PI-R) and EI (MSCEIT), and were rated on transformational leadership (MLQ 5X) by subordinates (N = 459). This study improves upon previous studies in three ways: First, because the validity and reliability of the scores from MSCEIT has been questioned, an alternative set of scales from MSCEIT were included, which provide reliable and interpretable scores (Føllesdal & Hagtvet, 2009). Second, in addition to personality, general mental ability (GMA) was controlled for by utilizing Monte Carlo studies. Third, a multilevel approach was used to analyze the scores, due to their hierarchical structure. Neither the four branch scores, nor the Total EI score from MSCEIT predicted transformational leadership. A suppression effect was found, however, among two subscales from Perceiving Emotions. The validity of scores from MSCEIT is questioned.     

教育不平等与收入分配差距:中国的实证分析

本文基于内生增长理论,构建联立方程组模型,采用教育基尼系数衡量教育不平等,研究教育不平等与收入分配的作用机理及方向。研究发现:(1)收入分配差距导致教育不平等,教育不平等的改进却没能促进收入分配差距的改善,教育不平等与收入分配差距并非简单线性关系,但教育扩展有利于教育和收入不平等的改善;(2)教育通过人力资本传导机制与收入分配之间发生联系,但其不会自发形成"教育平等←→收入平等"的良性循环;(3)长期内教育不平等的降低并没有改善收入不平等,但收入不平等在当期就能加剧教育不平等程度;(4)目前教育投入的水平、城市化进程并没能有效的改进教育不平等。另外,模型的稳健性得到部分证实。     

Strategic use of emotional intelligence in organizational settings: Exploring the dark side

Emotional intelligence (EI) comprises a set of abilities related to detecting, using, understanding and managing emotion. Research and discussion of EI has disproportionately focused on prosocial outcomes and has neglected the possibility that individuals high in EI may use their skills to advance their own interests, even at the expense of others. Just as the cognitively smart person may be able to understand options and draw conclusions quickly and competently, so the emotionally intelligent person may be able to assess and control emotions to facilitate the accomplishment of various goals, including the one of getting ahead. We suggest that high-EI people (relative to those low on EI) are likely to benefit from several strategic behaviors in organizations including: focusing emotion detection on important others, disguising and expressing emotions for personal gain, using misattribution to stir and shape emotions, and controlling the flow of emotion-laden communication. In addressing self-serving benefits, we reveal the dark side of EI and open new areas for research.     

When feelings obscure reason: The impact of leaders' explicit and emotional knowledge transfer on shareholder reactions

Emotions are an area of research commanding increasing scholarly attention in the field of leadership; yet, a focus on the cognitive processing of leaders has potentially obscured the impact that their emotions can have on shareholder reactions. Accordingly, this study contributes to extant theory by introducing the concept of emotional knowledge transfer, i.e., the emotional signals used for transmission and receipt of knowledge. Testable hypotheses are derived that explore the relationship between leader emotional and explicit knowledge transfer and shareholder reactions. A short-term event study is conducted across a sample of recorded CEO interviews and analyzed using random-effects regressions. Findings indicate that leaders' explicit and emotional knowledge transfer impact shareholder reactions negatively, and that leaders try to align emotional knowledge transfer with the explicit message they intend to convey.     

A Contradiction in Terms? Making Sense of Emotional Intelligence in a Construction Management Environment

Emotional intelligence (EI) has been hailed as being critical to individual performance within organizations. However, recent theoretical debates indicate that scholars need to apply a more differentiated lens when examining the utility of EI in a particular organizational context. In this study, we seek to contribute preliminary empirical evidence to this debate. Drawing upon an interpretivist approach and a narrative analysis, we examine how UK construction project managers make sense of EI, and how this shapes their receptiveness to the construct. Our data analysis suggests that there are enduring, albeit changing, characteristics of the industry and the sensemaking processes of project managers that renders the construct, at least for the time being, of limited utility. Thus, our analysis is a cautionary tale for those management scholars and practitioners who argue for the ‘trainability’ of EI.     

企业信息化对GDP的贡献度模型及实证研究

研究企业信息化对企业产出乃至对GDP的贡献,准确测算出信息化投资的效益,具有重要的理论意义及实用价值.本文通过构建企业信息化对GDP的贡献度模型,从企业角度分析了企业信息化对GDP的贡献,并利用2007年福建省企业信息化对GDP的贡献度调查问卷数据加以实证分析,得出其贡献度.实证结果表明所构建的模型是有效的.     

Containment im Coaching

The psychodynamic concept of containment in coaching describes a process where the coach takes on, digests and returns emotional tension, unresolved conflicts und unconscious acting out of the coachee. Using two case studies the article develops the basic elements of containment in coaching. In addition to this interpersonal dimension of containment the article also highlights the structural dimension of containment — to provide sufficient space and conditions for thinking and processing emotional turmoil.     

Organizational emotional capability,product and process innovation,and firm performance: An empirical analysis

The concept of emotional capability is one of the competencies that a firm has which is vital for the daily life of the organization. However, the effect of emotional capability, involving the dynamics of encouragement, displaying freedom, playfulness, experiencing, reconciliation, and identification constructs on the firm innovativeness (i.e., product and process) is interestingly missing in the technology and innovation management (TIM) literature. In this study, by investigating 163 Turkish firms, the dynamics of encouragement and experiencing were found to have a positive association with both firm product and process innovativeness; and the dynamics of displaying freedom have a positive relationship with firm process innovativeness. We also demonstrate that the impact of emotional capability constructs on firm innovativeness is contingent upon environmental uncertainty. Specifically, we find that the influence of the dynamics of encouragement on firm product innovation increases with increased rate of environmental uncertainty. Interestingly, the relationship between the dynamics of experiencing and product innovation across low, medium, and high levels of environmental uncertainty is an ∩-shaped. And, the relationship between the dynamics of displaying freedom and product innovation across low, medium, and high levels of environmental uncertainty is a U-shaped. In addition, we show that a firm's emotional capability influences its financial and market performance via firm innovativeness. We discuss the theoretical and managerial implications of the study's findings.     

Evaluating and Visualizing the Economic Impact of Commercial Districts Due to an Electric Power Network Disruption

Critical infrastructure networks enable social behavior, economic productivity, and the way of life of communities. Disruptions to these cyber–physical–social networks highlight their importance. Recent disruptions caused by natural phenomena, including Hurricanes Harvey and Irma in 2017, have particularly demonstrated the importance of functioning electric power networks. Assessing the economic impact (EI) of electricity outages after a service disruption is a challenging task, particularly when interruption costs vary by the type of electric power use (e.g., residential, commercial, industrial). In contrast with most of the literature, this work proposes an approach to spatially evaluate EIs of disruptions to particular components of the electric power network, thus enabling resilience‐based preparedness planning from economic and community perspectives. Our contribution is a mix‐method approach that combines EI evaluation, component importance analysis, and GIS visualization for decision making. We integrate geographic information systems and an economic evaluation of sporadic electric power outages to provide a tool to assist with prioritizing restoration of power in commercial areas that have the largest impact. By making use of public data describing commercial market value, gross domestic product, and electric area distribution, this article proposes a method to evaluate the EI experienced by commercial districts. A geospatial visualization is presented to observe and compare the areas that are more vulnerable in terms of EI based on the areas covered by each distribution substation. Additionally, a heat map is developed to observe the behavior of disrupted substations to determine the important component exhibiting the highest EI. The proposed resilience analytics approach is applied to analyze outages of substations in the boroughs of New York City.     

Emotions and the optimality of uneven tournaments

Standard results from tournament theory show that an employer should avoid organizing uneven tournaments in which workers are characterized by different cost functions. In this paper, we introduce a concept of emotions that workers have when comparing their own performance with the performances of their co-workers. We can show that under emotional workers the employer may prefer uneven tournaments to even ones. In that case, the employer benefits from both positive and negative emotions. Moreover, the behavior of emotional workers fits well with experimental findings on uneven tournaments where players choose excessive effort levels.     

The Interaction between Income Support Programs

Employment insurance (EI) and social assistance (SA) represent two key income support programs in Canada. The structure of these programs is similar to those found in many countries where unemployed individuals may use a number of sources to fund job‐search activities and provide income support during periods of diminished employment income. In this paper, we examine the nature of the interaction between the programs and their overall impact on labor market outcomes. We use the 1997 Canadian Out of Employment Panel data set to examine behavior of a set of individuals following the loss of employment. Results indicate that reductions in the generosity of SA results in lower use of both income support programs. Conversely, if the generosity of the EI program is curtailed this reduces use of the EI program and leads to greater use of the SA program.     

Emotional division-of-labor: A theoretical account

Division-of-labor is an account of how individuals vary in the types of contributions they make towards collective work efforts. This paper extends the longstanding concept into the realm of emotion in organizations, by developing a theoretical account of emotional division-of-labor (EDOL). Activities that require emotional abilities permeate the roles necessary for interdependent tasks in modern organizations. As with any other form of human capital, it is not necessary to draw equally from each person. Work is structured, instead, to distribute emotion-laden roles across members of workgroups. The model emphasizes that EDOL is both engineered deliberately and also emerges organically during interdependent work. Those who tend to take on roles requiring emotional competencies are those who are capable, believe themselves to be capable, and/or are believed to be capable. Highly committed group members of any capability level can also fill gaps as problems or opportunities arise. Case studies are presented for two settings in modern organizations—police crisis management and automobile dealerships—and reveal that group members use different combinations of emotional abilities to varying degrees, use specific abilities in complementary ways, and use the same abilities to enhance each other’s efforts. EDOL can leverage diversity in skill sets, as colleagues take on roles that compensate for each other’s weaknesses. Implications for leadership and group emotional intelligence are discussed.     

Culture's Influence on Emotional Intelligence: An Empirical Study of Nine Countries

While a large body of research has examined the outcomes of emotional intelligence, relatively little is known about the antecedents of emotional intelligence. Prior research suggests that emotional intelligence has different effects on management outcomes in different cultural contexts, but lacks a systematic analysis of the effect of cultural values in the development of emotional intelligence. Utilizing a sample of 2067 individuals in nine countries, the present study explores the influence of cultural dimensions on emotional intelligence. Our results show that especially collectivism, uncertainty avoidance, and long-term orientation have a positive influence on the different dimensions of emotional intelligence. Theoretical and practical implications of these findings are discussed and future research directions are provided.     

A review of the Chinese cultural influences on Chinese enterprise management

In order to create and sustain competitive advantage, a company should not only develop technologies to create products and processes that meet customer needs, but also stimulate a corporate culture that commits to continuous performance improvement. Managing corporate culture is one of a number of important factors that make for organizational change and business success. This paper reviews the cultural roots and identifies the characteristics of Chinese cultural values and management. A comparative analysis of the differences between Anglo-American and Chinese cultures is made. The cultural influences on Chinese management systems are then elaborated with reference to enterprise management in Mainland China and Hong Kong. With unique cultural heritage, collective orientation has a pervasive influence on the mode of Chinese management and organization. The prevailing Chinese culture values stress largely the paternalistic approach to management, acceptance of hierarchy and the importance of relationships. Today's Chinese enterprises need to determine changes in practice or value or both aspects of corporate culture in order to facilitate organizational change and maintain a competitive edge over their rivals. The paper also discusses the links of cultural values to employee involvement (EI) and total quality management (TQM), and initiates a need to manage cultural influences on EI/TQM practices to improve organizational performance in Chinese enterprises.     

Beyond demand-control: Emotional labour and symptoms of burnout in teachers

Teaching is a profession that involves a high level of emotional labour. This includes such behaviours as surface acting (displaying an emotion that is not actually felt), deep acting (the activity undertaken to actually feel a required emotion), and suppression of emotion. In many professions, this emotional labour is thought to be related to high levels of burnout. The aim of our study was to show that emotional labour has a unique relationship with burnout that is separate from its relationship with the variables of the Demand Control Support (DCS) model. Emotional labour was studied, together with the variables of the Karasek Job Demand Control Support model, in a random sample of 365 mathematics teachers in the Netherlands. We used the Dutch Questionnaire on Emotional Labor (D-QEL) that measures: (1) surface acting, (2) deep acting, (3) suppression, and (4) emotional consonance. In line with other studies, job characteristics were found to be specifically related to emotional exhaustion. Surface acting was significantly related to depersonalization, and emotional consonance (the absence of emotional labour) was related to personal accomplishment. We conclude that whereas the DCS model has been valuable for understanding emotional exhaustion, emotional labour provides an additional perspective for understanding work stress.     

基于Agent的情感劝说的决策过程及模型研究

Agent具有情感后进行的劝说决策会更加理性,而现有研究还不够全面深入。针对此问题,首先结合形式逻辑理论,定义了基于Agent的情感劝说及其决策过程,并将基于Agent的情感劝说的决策过程划分为评价情感劝说行为、更新情感劝说状态、调整情感劝说目标、产生情感劝说行为四个阶段;其次针对这四个阶段,结合OCC情感模型和PAD心情模型,运用多属性效用理论,引入情感淡化因子和情感评价因子,定义了Agent情感触发函数,建立了八种Agent基本情感与劝说目标的映射关系,将Agent的情感劝说行为分为奖励型、申辩型、威胁型和反辩型四类,分别构建了相应的决策模型,从而构成了更加完整和合理的基于Agent的情感劝说的决策过程模型;最后通过算例证明了模型的合理性和有效性。