Working Unusual Hours and Its Relationship to Job Satisfaction: A Study of European Maritime Pilots

Our study focuses on maritime pilotage in seven European countries and analyzes the level of job satisfaction and its predictors. Like most existing studies in the field of job satisfaction, we show that job satisfaction is an outcome of the work of maritime pilots. Stressful working conditions, such as working unsocial hours and irregular working patterns, create strains that together with intervening factors related to work, family, or the work environment ultimately reduce job satisfaction. However, our results indicate that although negative physical and social consequences are important, they are neither the strongest nor the only variables determining job satisfaction. Another effect seems more important in European maritime pilotage: Job satisfaction is instead a predictor of how much pressure and stress pilots can handle. Despite health problems and a reduction in their quality of life due to working unusual hours, most maritime pilots do not regret their choice of profession. Factors to ameliorate the working conditions are also identified. The most important parameters include alterations in working time systems, working conditions which minimize physical strain, fairness regarding payment, flexibility within the compensation system, an intensification of the possibilities for involvement and participation, an extended degree of co-determination, and the distribution of the ownership of the pilot stations.     

An economic analysis of the job search decisions for Canadian nurses

The goal of this study is to provide a detailed analysis of the job search decisions of nurses in Canada. The results of this study show that the most important variables influencing the probability of searching for a new job are annual earnings and satisfaction with pay. Socio-economic variables and individual attitudes have an effect for some groups, but these variables are less important. There are differences between women who are and are not currently employed as nurses and this could potentially be a beneficial group to study in terms of policies to recruit and retain nurses in the profession.     

Internal Marketing,Negative Experiences,and Volunteers'Commitment to Providing High-Quality Services in a UK Helping and Caring Charitable Organization

Abstact This empirical study examined the effects of “negative' contact experiences with beneficiaries on charity volunteers' job satisfaction and organizational commitment within a helping and caring charitable organization that for 3.5 years had operated an internal marketing program. It was hypothesized that negative experiences downwardly moderated (i) the impact of the charity's internal market activities on satisfaction and commitment, and (ii) the influences of certain job attributes (autonomy, teamworking, and supervisory support) on these variables. Three personal characteristics (affect intensity, vulnerability to stress, and a person's reasons for having become a volunteer) were also posited to moderate the effects of negative experiences on job satisfaction and organizational commitment. Linkages between the last two variables and a volunteer's desire to provide high-quality client services were explored. The results indicated strong connections between job satisfaction, organizational commitment, and a volunteer's personal commitment to providing high-quality services. Levels of organizational commitment were influenced positively and significantly by the charity's internal marketing activities and negatively by the number of unpleasant client-contact experiences that a volunteer had to endure.     

„Gekommen,um zu bleiben“ – eine Analyse des Zusammenhangs zwischen personen- und kontextbezogenen Faktoren und Studienerfolg in Studiengängen der öffentlichen Verwaltung

The present study aims to investigate impact factors on study success and turnover intentions for students from different fields of public administration and management. The empirical analysis focuses on interrelations between individual (e.?g., personality, achievement satisfaction, self-efficacy) and contextual factors (procedural justice, social integration) and general study satisfaction and the intention to leave the university. The sample consisted of N?=?147 students from police and general public administration. The results indicated that there is an empirical evidence for the relevance of realistic academic and job expectations, individal personality facets, as well as for perceived justice and social integration of the students related to the discipline. Regression models showed that the expected person-job-fit predicted aspects of study satisfaction and turnover intention. In addition, individual and contextual factors moderated the interrelation, however, differently for the evaluated disciplines. Implications for students and for the design of different study programs as well as for a target group oriented communication are discussed.     

Study on Work and the Workplace: Implications of the Psychological Aspects for Health Education and an Occupational Health and Safety Program on a University Campus

Abstract

The purpose of the present study is to examine social and psychological factors accounting for satisfaction and dissatisfaction at work and to relate levels of job satisfaction to physical and psychological well-being. Eight hundred eighty-seven male and female employees at all job levels at a large mid-Atlantic university completed the questionnaire, responding to questions on job satisfaction, health characteristics (chronic conditions and physical symptoms) and psychological well-being. Job satisfaction was a function of those variables associated with occupational status, particularly the intrinsic dimension of challenge. Overall satisfaction was highest among the occupational group with highest status — faculty/administration — and lowest among the secretarial/clerical group. Health status appeared also to be related to occupational group; secretarial/clerical, the group with the lowest job satisfaction, also reported significantly more physical symptoms than faculty/administration. Faculty/administration reported highest levels of overall psychological well-being, significantly higher than associate staff and secretarial/clerical. A major implication to be drawn from these data is that the relationship between job satisfaction and physical and psychological well-being indicates the need for modification of certain job characteristics to minimize or eliminate unnecessary stressors. Health professionals from different disciplines all play a role in promoting a healthful and safe work environment.     

Voluntary turnover among non-supervisory casino employees

As gaming is expanding nationally and internationally, existing gaming operations are facing increased competition for employees with gaming experience. This study investigates the factors related to employee turnover in the gaming industry. Workers of six casinos in Reno, Nevada were surveyed concerning their work attitudes and turnover intentions, resulting in a sample of 492 observations. The sample represents all non-supervisory job types typically found in casinos. Pearson correlations and multivariate regression analysis were employed to investigate the relationships among turnover intentions and job satisfaction, specific satisfaction dimensions, organizational commitment, worker perceptions, pay, and labor market conditions. The results show that job satisfaction and organizational commitment are most strongly related to turnover. In contrast to previous findings, labor market conditions and pay play only a minor role in an employee's decision to quit. Instead, perceived lack of job security, satisfaction with supervision, and perceived employer concern with employee well-being emerge among the most important factors. The results imply that employers in the gaming industry can manage employee turnover by providing effective supervision that is based on employee participation and fair treatment of employees. Training of supervisors, therefore, may be a relatively inexpensive method of controlling employee turnover in casinos.     

The effect on employees of violence climate in the workplace

Violent incidents in the workplace which negatively affect employees' health and safety present an important problem of health and safety at work. This study aimed to determine the effects of the violence prevention climate on employees' job satisfaction and stress by determining how they perceive the dimensions of the violence climate. The participants in this study were 240 employees in various sectors (health, service, etc.) in Turkey. The study used the 18 item Violence Prevention Climate scale developed by Kessler et al (2008) translated into Turkish. The mean age of the participants was 32.3 ± 9.53, mean working years 9.1 ± 8.02. According to the correlation analysis results, the violence prevention climate dimensions of policies, practices and pressure for unsafe practices were found to have a positive significant relationship with job satisfaction. A significant negative correlation was determined between policies and practices and depression. A significant negative correlation was determined between practices and stress. The stepwise regression analysis results determined a significant relationship between pressure and job satisfaction. The stepwise regression analysis results also determined a significant relationship between the dimension of practices and depression. However, the established regression model was found not to be statistically significant in terms of stress and anxiety dependent variables.     

Perception differences between groups of employees identifying the factors that influence a return to work after a work-related musculoskeletal injury

Employee health and productivity losses as a result of work-related injury are estimated to be US dollars 1.2 trillion annually to US companies. This is approximately 14.3% of the gross domestic product [6,8,11,35]. Workers' compensation, medical care, and short and long-term disability are a part of these costs. Controlling or eliminating these costs is a problem for US employers [3,6,14,21,29]. The study discussed in this article examined the perceptions of manufacturing employees in identifying factors that influence a return to work after a work-related musculoskeletal injury. The classification of employees who participated in this study were safety professionals, supervisors and workers from the manufacturing industry in central Kentucky. The worker group consisted of material handlers, assembly line workers and quality control inspectors. The participants completed a developed survey instrument, the Return to Work Perception Survey. This survey instrument examined the perception of the participants on factors related to return to work: company policies and procedures, job satisfaction, worker relationships and work environment. The results indicated safety professionals and supervisors perceptions differ from workers on the variables of job satisfaction, worker relationships and work environment. Their perceptions did not differ on the variable relating to company policies and procedures. In addition, the safety professional and supervisor groups rated the items addressing job satisfaction higher than did the worker group. The worker group did not differ from one another on any of the factors. Implications of this study for manufacturing companies suggest (a). identifying those issues contributing to employee job satisfaction, (b). developing a plan for achieving increased job satisfaction and employee recognition at the workplace among all workers, and (c). consider allowing employees to develop new capacities and new learning, thus fostering motivation and job satisfaction [18,20].     

Testing the Longitudinal Impact of Work Variables and Performance Appraisal Satisfaction on Subsequent Overall Job Satisfaction

Using a longitudinal sample of medicaltechnologists (MTs) this study found, after controllingfor prior overall job satisfaction, individualdifference, and organization-level variables, that taskresponsibilities and employee performance appraisal satisfactionsignificantly affected subsequent overall MT jobsatisfaction. Overall job satisfaction significantlydeclined for repeat-respondents over the 4-year period. Data also suggested that the impact of taskresponsibilities on overall job satisfaction candissipate over time, and that the supervisor's role inaffecting employee job satisfaction is important.Results and limitations are discussed.     

Job Satisfaction and Intention to Seek Graduate Education

This study of the relationship between job satisfaction and intention to seek graduate education among human service workers tests the hypothesis that intention will be stronger among satisfied senior practitioners (those in their current job for three or more years) and among dissatisfied junior workers. In November 1993, a questionnaire designed to measure various aspects of both job satisfaction and intent to pursue graduate education was distributed to all 83 bachelor-level human service workers in four agencies. Moderated regression analyses, with several control variables from background information about the 67 respondents, repeatedly supported the hypothesis. Discussion also covers secondary findings, limitations of the study, and implications of the principal finding for both educators and social service administrators.     

Spillover Between Marital Quality and Job Satisfaction: Long‐Term Patterns and Gender Differences

We used data from a 12‐year panel survey of a nationally representative sample of married individuals (not couples) and structural equation modeling to investigate the process of spillover between marital quality (satisfaction and discord) and job satisfaction among married individuals. We considered three questions: whether job satisfaction and marital quality are related over the long term, whether influence flows primarily from work to family or if there is a pattern of mutual effects between job satisfaction and marital quality, and whether job satisfaction and marital quality are related in similar ways for married women and married men over the long term. We found that marital quality and job satisfaction are related over the long term and that marital quality is the more influential of these domains. We found evidence of both positive and negative spillover from marital quality to job satisfaction over the long term. Specifically, increases in marital satisfaction were significantly related to increases in job satisfaction, and increases in marital discord were significantly related to declines in job satisfaction. Finally, our results indicated that these processes operate similarly for married women and married men.     

Making people feel good: Workers' constructions of meaning in interactive service jobs

This paper analyses the experiences of women who work in residential real estate sales, to identify the factors that lead women to choose and keep this occupation. In-depth interviews provide the data for a case study of the importance of various job traits in determining job satisfaction for a specific category of workers. The more general question concerns workers' constructions of the emotional labor involved in interactive service work. Within a general queueing model, this paper focuses on job queues. Specifically, I examine workers' preferences for jobs and the factors that contribute to positive ranking of the job after workers' initial experiences with it. Findings show that although the women's experiences on the job have disappointed their expectations, most remain satisfied with their work and plan to stay in the field. The reasons for this high level of satisfaction are related to characteristics of the workers—the women's educational and skill levels, and the limited alternatives that they perceive for themselves, and characteristics of the job—its autonomous nature and the emotional labor it entails.     

Types of Workplace Social Support in the Prediction of Job Satisfaction

Research on social support and job satisfaction has yielded mixed results, partly because studies have rarely examined different types of workplace social support, such as collegial support, task support, coaching, and career mentoring. This study identified the relative contributions of different types of social support to job satisfaction and explored the relationship between social support and job tenure. Overall, social support accounted for approximately 17% of the variance in job satisfaction and 9% of the variance in job tenure. Career mentoring and task support were the types of social support most predictive of job satisfaction. Coaching and task support were the types of social support most predictive of job tenure.     

College Quality,Earnings, and Job Satisfaction: Evidence from Recent College Graduates

This study investigates the relationship among college quality, earnings, and job satisfaction among a recent cohort of college graduates. Our results suggest that, controlling for earnings, college quality is negatively related to job satisfaction, especially to those aspects of the job that are associated with monetary rewards. Further analysis indicates that there is no significant difference between the male and female groups; however, the negative relationship between satisfaction with monetary rewards and college quality is mainly driven by the non-white group. These findings do not support the view that graduating from elite schools will necessarily lead to greater job satisfaction.     

Individual and environmental factors related to job satisfaction in people with severe mental illness employed in social enterprises

Objective: The purpose of this study was to enhance understanding of the impact of individual and environmental variables on job satisfaction among people with severe mental illness employed in social enterprises.Participants: A total of 248 individuals with severe mental illness employed by social enterprises agreed to take part in the study. Methods: We used logistic regression to analyse job satisfaction. A model with job satisfaction as the dependent variable, and both individual (occupational self-efficacy and severity of symptoms perceived) and environmental (workplace) factors (provision of workplace accommodations, social support from co-workers, organizational constraints) as well as external factors (family support) as predictors, was tested on the entire sample. Results: All findings across the study suggest a significant positive impact of both individual and environmental factors on job satisfaction. People with higher occupational self-efficacy who were provided with workplace accommodations and received greater social support were more likely to experience greater job satisfaction.Conclusions: These results suggest that certain features of social enterprises, such as workplace accommodations, are important in promoting job satisfaction in people with severe mental illness. Further studies are warranted to expand knowledge of the workplace features that support employees with severe mental illness in their work integration process.     

Workplace support, role overload, and job satisfaction of direct care workers in assisted living

This study aims to enhance our understanding of job satisfaction of direct care workers in assisted living facilities. Low job satisfaction is related to high turnover rates and lower quality of care in assisted living. We integrate two theories of job satisfaction to investigate relationships among workplace support, role overload, and job satisfaction. Data are from a survey of 984 direct care workers in 108 assisted living facilities. Results from multilevel hierarchical linear models (HLM) indicate that job satisfaction varies both within and among facilities. Job satisfaction is negatively associated with role overload, and it is positively associated with institutional support, supervisor instrumental and emotional support, and coworker emotional support. These workplace support measures and role overload are separately and independently associated with job satisfaction. Enhancing job satisfaction of assisted living direct care workers will likely require a multipronged approach that includes improving institutional, supervisor, and coworker support while simultaneously directly addressing role overload.     

Field Instructors' Commitment to Student Supervision: Testing the Investment Model

The aim of the study was to examine field instructors' commitment to student supervision, using an adapted form of the Investment Model, which consists of six components related to supervision: rewards (positive aspects of the job), costs (negative aspects of the job), degree of investment in the job, quality of alternative jobs, satisfaction of the job, and commitment to the job. A non‐purposive sample of 178 field instructors of bachelor‐level social work students completed mailed questionnaires. The findings show that the greater the rewards, the greater the field instructors' commitment, investment, and satisfaction. On the other hand, higher job cost was inversely related to commitment, satisfaction, and investment. Job satisfaction mediated between rewards, cost, investment and job commitment. The article helps to illuminate some of the factors associated with field instructors' commitment to undergraduate student supervision and suggests ways of increasing it.     

The Influence of Family and Work Characteristics on the Sustained Employment of College-Educated Wives

Abstract

Three categories of work characteristics — employment expectations, job satisfaction, and job experiences — in addition to commonly considered family variables, are examined as influences on sustained employment between 1964 through 1968 for a national sample of college-educated wives, class of 1961. Number of children and husband's income have the strongest, and negative, effects on sustained employment. Additionally, two work characteristics, one work orientation measure (expectation of being employed during the preschool child stage), and one job satisfaction measure (overall job satisfaction) are significant, and positive, influences. No other variable pertaining to wives' work characteristics is significantly related to sustained employment Because the responses in the data set were collected in the 1960s, the data in this article can serve as a comparison point for subsequent studies.     

Explaining Client Satisfaction with an Employee Assistance Program

ABSTRACT

The first objective of this paper is to explore the psychometric qualities as well as the usefulness of an employee assistance program client satisfaction scale. The responses obtained from 82 clients of an external service provider permitted a validation of the satisfaction scale and ultimately the selection of five items showing stronger convergent validity as well as high reliability (alpha = .89). The second objective is to explore the possible relationships between demographic (gender, age), treatment (referral-type, type of problem, urgency, degree of resolution) and organizational variables (unionization, job category, sector, size), and variations in client satisfaction levels. The results of bivariate analysis indicate that the type of referral, the type of problem, and the degree of resolution of the problem are related to client satisfaction. This study provides some support for the inclusion of treatment variables in a comprehensive explanatory model of client satisfaction. It is further argued that client satisfaction is an adequate measure of the success of an employee assistance program. Finally, some methodological issues surrounding the use of such surveys are discussed.     

Life satisfaction and family strengths of older couples

The purpose of this study was to examine the relation between family interaction quality of married elderly and their offspring and life satisfaction of older persons. Information was obtained by means of mailed questionnaires completed by both spouses of 68 married, retired couples living in Georgia and North Carolina who were identified through churches, senior centers, and congregate housing units and through personal contacts. For the total sample, health status was the strongest predictor of life satisfaction followed by certain family strengths factors and job prestige, respectively. Males and females differed concerning which variables contributed most to explaining variance in life satisfaction. Variance in life satisfaction of males was best explained by job prestige, family strengths, and financial help given. Variance in life satisfaction of women was best explained by their perception of their health, family strengths, and job prestige.