Contractor Accreditation: A Probabilistic Model

The selection of competent contractors is a critical function in all business organizations. In contrast to other types of vendors (e.g., distributors, manufacturers, etc.), contractors are typically accredited before any business transaction takes place. In such situations, there is often a considerable amount of uncertainty associated with the accreditation process. This research presents a probabilistic model for accrediting contractors. We discuss a methodology in which probability measures are used to capture the uncertainty inherent in the decision process. These probabilities are estimated from data on (i) past applicants and (ii) their eventual performance, if accredited. Furthermore, these probabilities are used to determine when additional information about an applicant should be collected, as well as what kind of information would be most relevant for the vendor under consideration.     

A Sensitivity Analysis Approach for Some Deterministic Multi-Criteria Decision-Making Methods*

Often, data in multi-criteria decision making (MCDM) problems are imprecise and changeable. Therefore, an important step in many applications of MCDM is to perform a sensitivity analysis on the input data. This paper presents a methodology for performing a sensitivity analysis on the weights on the decision criteria and the performance values of the alternatives expressed in terms of the decision criteria. The proposed methodology is demonstrated on three widely used decision methods. These methods are the weighted sum model (WSM), the weighted product model (WPM), and the analytic hierarchy process (AHP). This paper formalizes a number of important issues on sensitivity analysis and derives some critical theoretical results. Also, a number of illustrative examples and computational experiments further illustrate the application of the proposed methodology.     

The Use of Stochastic Simulation in Knowledge-Based Systems

Knowledge-based systems support the decision-making process with the help of domain specific knowledge bases. The knowledge bases almost always have uncertainty associated with them. A variety of approaches have been proposed in the artificial intelligence (AI) literature for the construction of and reasoning with uncertain knowledge bases. Building on this stream of research, we focus on how stochastic simulation can be used to construct and reason with knowledge bases that have uncertainties. An advantage of the simulation methodology is that it may not have to make many of the assumptions made by other approaches. It also allows the designer of the knowledge-based system to control the methodology based on accuracy and time requirements. The simulation approach to knowledge base construction is a modified version of the concept induction procedure used in AI. However, it incorporates, as does simulation modeling, statistical tests to identify the best rule that describes the relationship among the variables. We show that when simulation is used to reason with uncertain knowledge bases, under certain conditions, the number of simulation trials needed to achieve a given level of accuracy is independent of the characteristics, such as the size, of the knowledge base. Empirical results obtained from an experiment confirm our theoretical results and provide evidence that simulation methodology is practical for real life knowledge-based systems.     

Ethics, Decision Analysis, and Public Risk

In any analysis of a decision problem involving public risks, ethical implications are introduced. In some cases, these ethical implications may be introduced simply because an analysis is being done. Additional ethical implications may be inherently part of the methodology being utilized or introduced into the specific analysis of the decision problem. In this paper, we investigate where and how ethical implications enter when using the methodology of decision analysis to examine problems involving public risks. We conclude that the methodology of decision analysis is sufficiently robust to allow for numerous different ethical viewpoints to be accounted for in any specific analysis. Stated alternatively, decision analyses of public risks can be conducted in a manner consistent with utilitarianism, deontological theories, libertarianism, egalitarianism, and so forth. However, any specific analysis has embedded within it numerous ethical implications. This suggests that the careful ethical scrutiny of analyses involving the methodology of decision analysis should be placed on the specific application and not on the methodology per se or on the fact that an analysis is undertaken.     

An Alternative FMEA Method for Simple and Accurate Ranking of Failure Modes

Failure modes and effects analysis (FMEA) is a methodology for prioritizing actions to mitigate the effects of failures in products and processes. Although originally used by product designers, FMEA is currently more widely used in industry in Six Sigma quality improvement efforts. Two prominent criticisms of the traditional application of FMEA are that the risk priority number (RPN) used to rank failure modes is an invalid measure according to measurement theory, and that the RPN does not weight the three decision criteria used in FMEA. Various methods have been proposed to mitigate these concerns, including many using fuzzy logic. We develop a new ranking method in this article using a data‐elicitation technique. Furthermore, we develop an efficient means of eliciting data to reduce the effort associated with the new method. Subsequently, we conduct an experimental study to evaluate that proposed method against the traditional method using RPN and against an approach using fuzzy logic.     

HIGH-LEVEL DECISIONS: A LESSON FROM THE IRAN HOSTAGE RESCUE OPERATION

We use the analytic hierarchy process to analyze the role of subjective factors in decision making as illustrated in the Iran rescue operation. Essentially, we show that a decision maker and that decision maker's advisors may differ in their estimates on whether an action should or should not be taken depending on what intangible factors the leader holds as personally important, factors that the others would not necessarily include in their thinking-a serious point for which we provide a particularly effective methodology.     

A decision support system for the selection of a casting process using analytic hierarchy process

This paper presents an Analytic Hierarchy Process (AHP) based decision support system to select the most suitable casting process for a given product. The hierarchical structure of the proposed method allows the decision maker to compare the different casting processes using the material suitability and flexibility, geometrical complexity, dimensional tolerance and surface finish of the casting, and the cost as the criteria for selection. Judgemental inconsistency of the decision maker in selecting the casting process is taken care by ensuring that the value of consistency ratio is below (0.1). A numerical example is presented to illustrate the effectiveness of the proposed methodology for selecting the suitable casting process.     

Institutional logics and the decision-making process of adopting corporate governance at a cooperative organization

We aim to investigate the decision process leading to the adoption of corporate governance practice at a cooperative. This paper expands current knowledge by presenting the institutional logics approach as a complement to decision-making process studies. Literature on the decision process grounds the investigation, supported by corporate governance and agency theory. We draw on oral history for collecting and analyzing data from documents, observation and interviews related to the decision process. A total of 19 interviews were conducted with members and employees of the cooperative. We used the Atlas TI software to organize the data and then subjected them to content analysis, based on the historical analytical method. By demonstrating how logics are a basis for the adoption decision, the paper provides evidence of how hybridization operates as a mechanism for balancing actors’ demands in response to contrasting institutional pressures or expectations. In addition, we provide recommendations to management with respect to corporate governance decisions.     

Integrating Neural Networks and Semi-Markov Processes for Automated Knowledge Acquisition: An Application to Real-time Scheduling*

Recently, artificial neural networks (ANN) have gained attention as a promising modeling tool for building intelligent systems. A number of applications have been reported in areas varying from pattern recognition to bankruptcy prediction. In this paper, we present a creative methodology that integrates computer simulation, semi-Markov optimization, and ANN techniques for automated knowledge acquisition in real-time scheduling. The integrated approach focuses on the synergy between operations research and ANN in eliciting human knowledge, filtering inconsistent data, and building competent models capable of performing at the expert level. The new approach includes three main components. First, computer simulation is used to collect expert decisions. This step allows expert knowledge to be obtained in a non-intrusive way and minimizes the difficulties involved in interviewing experts, constructing repertory grids, or using other similar structures required for manual knowledge acquisition. The data collected from computer simulation are then optimized using a semi-Markov decision model to remove data redundancies, inconsistencies, and errors. Finally, the optimized data are used to build ANN-based expert systems. The integrated approach is evaluated by comparing it with the human expert and using ANN alone in the domain of real-time scheduling. The results indicate that ANN-based systems perform worse than human experts from whom the data were collected, but the integrated approach outperforms human experts and ANN models alone.     

A Public Transportation Decision‐Making Model within a Metropolitan Area

Understanding the decision‐making factors associated with public transportation is essential in strategic development of public transportation to improve acceptance and utilization of mass transit systems. This research analyzes factors affecting attitudes toward public transportation and the choice of transportation mode by investigating the public transportation decision‐making process of working professionals using a survey methodology. The objectives of this research are to model the transportation decision‐making process of public transportation users in a metropolitan area and to determine key factors that affect the public transportation choices made by potential public transportation users. This study contributes to the literature by developing and testing an integrated theoretical framework for modeling an individual's public transportation decision‐making process using four independent variables: Perceived Public Transportation Security, Knowledge, Price, and Convenience. We develop the proposed theoretical framework based upon the extant literature and tested it using partial least squares structural equation modeling (PLS‐SEM). Based on the Theory of Reasoned Action, the Theory of Planned Behavior, and utility theory, we develop the factors and refine associated items using confirmatory factor analysis.     

Multicriteria decision support for global e-government evaluation

E-government refers to the use of information and communication technologies (ICT) by governments to provide digital services to citizens and businesses over the Internet, at local, national or international level. Benchmarking and assessing e-government is therefore necessary to monitor performance and progress by individual countries and identify areas for improvement. Although such measurements have already been initiated by various organizations, they scarcely highlight the multidimensional nature of the assessment. This paper outlines a multicriteria methodology to evaluate e-government using a system of eight evaluation criteria that are built on four points of view: (1) infrastructures, (2) investments, (3) e-processes, and (4) users’ attitude. The overall evaluation is obtained through an additive value model which is assessed with the involvement of a single decision maker–evaluator and the use of a multicriteria ordinal regression approach. Specifically, the UTA II method is used, whose interactive application process is divided in two phases. Its implementation is supported by MIIDAS (multicriteria interactive intelligent decision aiding system). This research work aims at supporting potential stakeholders to perform a global e-government evaluation, based on their own viewpoints and preferences. Finally, 21 European countries are evaluated and ranked considering the latest criteria data.     

Shared Services Transformation: Conceptualization and Valuation from the Perspective of Real Options

In today's volatile global economy, where many organizations face severe pressure to downsize, the “shared services” model, in which a firm merges common functions performed by multiple units into a single service delivery organization, provides an innovative approach to make business more efficient and effective. To successfully implement shared services, firms need to strategically decide whether and how to pursue various service transformation alternatives such as simplification, standardization, consolidation, insourcing, or outsourcing. In this study, we develop the notion of real options into a unique theoretical lens for conceptualizing service organizations and their transformation in an uncertain business environment. Specifically, we view service organization as a set of strategic options that give the firm preferential access to future transformation opportunities. We create a taxonomy of these options, and introduce a decision methodology for valuing alternative shared services transformation approaches. We illustrate this methodology by applying it in a real business case to justify a global firm's decision regarding the transformation of its finance organization.     

Robustness analysis methodology for multi-objective combinatorial optimization problems and application to project selection

Multi-objective combinatorial optimization (MOCO) problems, apart from being notoriously difficult and complex to solve in reasonable computational time, they also exhibit high levels of instability in their results in case of uncertainty, which often deviate far from optimality. In this work we propose an integrated methodology to measure and analyze the robustness of MOCO problems, and more specifically multi-objective integer programming ones, given the imperfect knowledge of their parameters. We propose measures to assess the robustness of each specific Pareto optimal solution (POS), as well as the robustness of the entire Pareto set (PS) as a whole. The approach builds upon a synergy of Monte Carlo simulation and multi-objective optimization, using the augmented ε-constraint method to generate the exact PS for the MOCO problems under examination. The usability of the proposed framework is justified through the identification of the most robust areas of the Pareto front, and the characterization of every POS with a robustness index. This index indicates a degree of certainty that a specific POS sustains its efficiency. The proposed methodology communicates in an illustrative way the robustness information to managers/decision makers and provides them with an additional supplement/tool to guide and support their final decision. Numerical examples focusing on a multi-objective knapsack problem and an application to academic capital budgeting problem for project selection, are provided to verify the efficacy and added value of the methodology.     

A decision support methodology for strategic planning in maritime transportation

This paper presents a decision support methodology for strategic planning in tramp and industrial shipping. The proposed methodology combines simulation and optimization, where a Monte Carlo simulation framework is built around an optimization-based decision support system for short-term routing and scheduling. The simulation proceeds by considering a series of short-term routing and scheduling problems using a rolling horizon principle where information is revealed as time goes by. The approach is flexible in the sense that it can easily be configured to provide decision support for a wide range of strategic planning problems, such as fleet size and mix problems, analysis of long-term contracts and contract terms. The methodology is tested on a real case for a major Norwegian shipping company. The methodology provided valuable decision support on important strategic planning problems for the shipping company.     

Decision Models for Robot Selection: A Comparison of Ordinary Least Squares and Linear Goal Programming Methods

The profusion of robot designs, the cost of testing, and the fact that robot operational parameter maximums are often mutually exclusive are factors that create a complex selection decision for the potential user. While formal robot testing standards are now in place, formal techniques to select robots for the testing process have not been addressed. A linear goal programming model is an effective tool for the decision maker for optimizing the robot selection process in terms of requirement priorities. It is also shown that this model provides a more stable result than the ordinary least squares estimator in the presence of statistical outliers of robot parameters. The methodology is illustrated through the use of current robot specifications.     

A Computerized Approach to Decision Process Tracing for Decision Support System Design*

We propose the use of computerized process tracing (CPT) tools as an appropriate approach for monitoring the information acquisition and evaluation phase of specific decision processes. CPT tools are unobtrusive and seem particularly relevant for evaluating certain decision tasks that may be supported by decision support systems (DSS). CPT tools can be an important component of DSS development. An information systems research taxonomy developed by previous researchers [29] [36] is used to position research work involving the methodology of CPT. Using a critique suggested by Libby [28], CPT tools are evaluated and compared to alternative process tracing tools. A brief empirical example using CPT is provided, and future uses relative to DSS are suggested. The appendix includes an example of a specific CPT tool.     

Coordinating Service‐Sensitive Demand and Capacity by Adaptive Decision Making: An Application of Case‐Based Decision Theory*

The subject of this article is the simultaneous choice of product price and manufacturing capacity if demand is stochastic and service‐level sensitive. In this setting, capacity as well as price have an impact on demand because several aspects of service level depend on capacity. For example, delivery time will be reduced if capacity is increased given a constant demand rate. We illustrate the relationship between service level, capacity, and demand reaction by a stylized application problem from the after‐sales services industry. The reaction of customers to variations in service level and price is represented by a kinked price‐demand‐rate function. We first derive the optimal price‐capacity combination for the resulting decision problem under full information. Subsequently, we focus on a decision maker (DM) who lacks complete knowledge of the demand function. Hence the DM is unable to anticipate the service level and consequently cannot identify the optimal solution. However, the DM will acquire additional information during the sales process and use it in subsequent revisions of the price‐capacity decision. Thus, this decision making is adaptive and based on experience. In contrast to the literature, which assumes certain repetitive procedures somewhat ad hoc, we develop an adaptive decision process based on case‐based decision theory (CBDT) for the price‐capacity problem. Finally, we show that a CBDT DM in our setting eventually finds the optimal solution, if the DM sets the price based on absorption costs and adequately adjusts the capacity with respect to the observed demand.     

A Sequential Selection Problem*

In this study we formulate a sequential selection problem. In a setting where a choice sequence among candidates is established for filling a job position, the analysis explicitly takes into account the benefits from the hiring, the risk of rejection of the job offer, and the costs due to delays in filling the position. The proposed solution, which is both intuitive and simple, is able to capture analytically the decision process. We also illustrate the versatility of the analysis by considering several other relevant sequential selection settings.     

Production System Development for Expert Systems Using a Recursive Partitioning Induction Approach: An Application to Mortgage,Commercial, and Consumer Lending

The concepts of expert systems and decision support systems have received considerable attention recently. While systems have been proposed for various problem areas in business, difficulties still exist in the knowledge acquisition phase of development. This paper presents a recursive partitioning analysis (RPA) approach to knowledge acquisition. The RPA production system approach was applied to data sets representing the mortgage, commercial, and consumer lending problems. Comparison of the classification rates across these problems to the results of a generalized inductive inference production system (Quinlan's ID3 algorithm) and across the mortgage and commercial lending problems to traditional statistical modeling approaches indicated that the RPA approach provided superior results while using fewer variables.     

ASSESSMENT OF MULTIATTRIBUTED MEASURABLE VALUE AND UTILITY FUNCTIONS VIA MATHEMATICAL PROGRAMMING*

A major restriction on the use of decision analysis in practice is the frequent difficulty of determining a decision maker's multiattribute utility function. The assessment process can be complex and tedious and generally involves: (1) identifying relevant independence conditions, (2) assessing conditional utility functions, (3) assessing scaling constants, and (4) checking for consistency. Some of the assessment and modeling complexities encountered include an assessor's inability to respond in a quantitatively meaningful and consistent way to hypothetical gambles and an analyst's problem in selecting an appropriate functional form that accurately characterizes the conditional utility assessments. A simplified procedure that mitigates these difficulties is proposed. This procedure facilitates the determination of scaling constants by obtaining (via mathematical programming) a multiattributed measurable value function which is converted to a multiattributed utility function. The methodology can be developed advantageously to produce an interactive software package for use as an assessment aid.