Mediated multinational urbanism: a Johannesburg exemplar

With increased international immigration, South African cities have come to contend with the threat of a violent multinational urbanism. Xenophobia, in its violent and symbolic manifestations, signifies this challenge. From an empirical grounding in Johannesburg, this paper explores the possibility of living together in contexts of multinational urbanism. It argues that strategic action and communicative action, in the Habermasian sense, are essential to the everyday mediation of multinational urbanism.     

Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal

Although dialogue has become a key concept in the field of public relations, little research has dealt with corporate dialogic strategies and communicative outcomes in crises of a non-Western context. Applying a mixed-method approach including both quantitative survey research and qualitative content analysis, this study analyzed both corporate dialogic strategies and public reactions in a social-mediated crisis in mainland China. Results demonstrated the corporation utilized both concertative and transformative dialogic strategies as the crisis progressed. After the crisis, concerned publics perceived low trust and moderate distrust towards the organization and reported five different communicative action intentions (i.e., mobilizing, information seeking, threatening, persuasion, and partnering). Trust and distrust exerted different impacts on publics’ post-crisis communicative action intentions and distrust was a stronger driver. Theoretical and practical implications of these findings are discussed.     

交往行动理论视角下社区服务居民参与的改善——基于天津市河北区建昌道社区服务中心的调研

基于天津市建昌道社区服务中心的实地调研,通过案例分析发现其存在的种种问题,并结合哈贝马斯的交往行动理论,提出相关政策建议。     

How publics’ active and passive communicative behaviors affect their tornado responses: An integration of STOPS and SMCC

During imminent threat crises, such as natural disasters, publics have minutes to decide how to respond after receiving a warning. This study advances understanding of publics’ crisis communicative and noncommunicative behaviors in the context of tornadoes through combining and extending two theories: the social-mediated crisis communication (SMCC) model and the situational theory of problem solving (STOPS). Findings from a survey of Southeast U.S. residents (n = 1,585) indicate that STOPS is internally consistent and accurate at measuring its intended outcomes of communicative action in problem solving. However, the STOPS measures do not have a significant relationship with the desirable outcome for imminent threat crisis communication: individuals following government’s protective action guidance about tornadoes. In comparison, the expanded SMCC model predicts individuals’ self-reported compliance. Finally, variables from the SMCC model and tornado-specific variables were integrated into the STOPS model to explain individuals’ communicative engagement. Implications for theory and public relations practice are discussed.     

认知方式与交际策略选择的关联性

本文研究的焦点是一组补偿性策略,并对西北某大学四年级学生交际策略使用情况做了调查研究,旨在评估中国学生在使用英语进行交际时较为喜欢哪一类型的策略。在此研究中,笔者发现人们的认知风格决定他们使用什么样的交际策略。     

大学生亲社会倾向与志愿动机的关系研究

大学生是社会志愿服务群体的重要力量,探析大学生亲社会倾向与志愿动机的关系非常重要。对233名大学生的调查表明:当前大学生志愿动机水平较高,不同性别在志愿动机上有显著差异,政治面貌影响志愿动机。亲社会倾向与志愿动机高度正相关,情绪性、依从性、利他性是志愿动机的有效预测变量。组织类型在亲社会倾向与志愿动机之间起到调节作用。     

Prosocial behaviour,inclusion and exclusion: why and when do we behave prosocially? / Comportamiento prosocial,inclusión y exclusión: ¿cuándo y por qué adoptamos comportamientos prosociales?

Two experiments analysed the influence of inclusion versus exclusion on prosocial behaviour. In Study 1, evidence for the social reconnection hypothesis was found. In Study 2, a cross-over interactive effect is demonstrated: excluded individuals tended to be more prosocial when their competence was affected than when their popularity was affected. However, included people were more prosocial than excluded people when their popularity was affected, but they were less prosocial when their competence was highlighted. Besides, Study 2 has shown that affiliation motivation mediates the effect of exclusion on prosocial behaviour, and thus: (1) excluded individuals endorse lower levels of affiliation motivation with their rejecters than included individuals do with individuals who have included them; and (2) individuals with higher levels of affiliation motivation engage in higher prosocial behaviour levels when the behaviour is oriented to people with whom the chance to reconnect exists, but not when it is oriented to people with whom there is no possibility for future affiliation.     

Does managers' motivation matter? Exploring the associations between motivation,transformational leadership,and innovation in a religious organization

Religious organizations are social systems operating in a complex and changing environment. By looking to an authority beyond themselves, religious organizations have comparatively little control over defining their own goals. In this juggling between sticking to the ultimate goal of an organization and adapting to complex changing environments, that is, in the juggling between tradition and renewal, transformational leadership seems to play an important role in religious organizations. The extensive body of literature on transformational leadership has focused more on the outcomes of transformational leadership than on its antecedents. We extend the existing literature by linking managers' motivation to their transformational leadership behaviors in a religious organization. More specifically, we examined the associations of intrinsic and prosocial motivation with transformational leadership, and we investigated the relationship between transformational leadership and innovation among 252 managers in the largest nonprofit organization in Norway, the Church of Norway. Analyses in structural equation modeling revealed a positive relationship between intrinsic motivation and transformational leadership, whereas the relationship between prosocial motivation and transformational leadership was not significant. Transformational leadership was positively associated with innovation. Based on the results of the study, we discuss practical implications regarding how to support intrinsic motivation, transformational leadership, and innovation in religious organizations.     

A parent gesture intervention as a means to increase parent declarative pointing and child vocabulary

This study examined whether a brief parent gesture training resulted in a change in the communicative intent of pointing gestures used by parents of infants from age 10–12 months and whether specific types of points (declarative vs. imperative) were more or less likely to predict later child language skill at 18 months. Compared to parents who were randomized to the control group, parents in the intervention group produced significantly more declarative pointing gestures as a result of the intervention. Moreover, parents’ use of declarative points at 12 months was predictive of later child vocabulary comprehension at 18 months. These findings suggest that a short-term parent training can have important effects on the communicative intentions conveyed through gesture which predict vocabulary development.     

Information Processing and Situational Theory: A Cognitive Response Analysis

Situational theory provides a conceptual framework for identifying and examining the active and passive information use behaviors of audiences in public relations campaigns. We suggest that the utility of situational theory may be increased by examining several possible dimensions of passive information use, using the cognitive response measurement approach. Data were collected from 85 female consumers at eight experimental sessions across the United States. Results suggest that situational theory and cognitive response approaches may be usefully combined to study a variety of dimensions of attention to messages. Such a combination may also serve to better inform message strategy in communication campaigns by providing a conceptually rigorous approach to conducting message tests.     

Between argument and coercion: Social coordination in rural environmental governance

Increasingly, partnerships and other cooperative forms of governance are common-place in addressing problems of environmental management in rural landscapes. These forms of governance are multi-dimensional in the policy instruments employed; the make-up of actors; and, the types of rationalities that actors use to debate the problem and proposed solutions. This paper pursues the question of how different modes of social action, represented in argumentative claims of participants, influence social coordination in these governance arenas. An empirical study is presented of agri-environmental governance in Australia where actors debate planning and policy initiatives to reduce diffuse water quality impacts from farms on the adjacent Great Barrier Reef. Forester’s conceptualisation of practical social action which locates communicative action in the ‘real world’ of interest-based planning contexts, is used as an analytical frame to identify: (i) the type of claims made by governments, farmer groups and other actors in argumentation; (ii) the claims association with communicative, strategic and instrumental modes of action; and, (iii) their consequence for social coordination in formation and maintenance of inclusive, legitimate and viable forms of governing. The study finds that the interconnected character of claims made by actors, and the ready switching between modes of action observed, point to a situated and dynamic expression of rationality within these contested and prolonged debates on how to legitimately and effectively govern rural environments.     

Identifying students’ intercultural communicative competence at the beginning of their placement: towards the enhancement of study abroad programmes

A pre-placement questionnaire was completed by a cohort of 30 students participating in the Erasmus exchange programmes from the University of Salamanca, placed in British universities, and by a group of 25 Nottingham Trent University students hosted by diverse Spanish universities. The questionnaire was then analysed with the aim of providing a profile of their intercultural communicative competence (ICC), based on data about their self-perceived motivation and their intercultural awareness, knowledge, attitudes and skills, prior to their stay abroad. Despite the fact that their previous experience abroad, level of language proficiency and home university requirements for the placement differed, both groups shared a positive attitude towards the host country, considered themselves ready to adapt to new cultural environments, regarded misperceptions and solving conflicts as their greater challenge and expressed a willingness to grow personally and professionally. These data will inform a larger research project seeking to identify the factors that promote the acquisition of intercultural competences, as a basis for universities to equip students with tools aimed at overcoming obstacles that may pose an educational challenge for them and hinder the development of their ICC while on placement abroad.     

Holistic understanding of individuals’ prosocial behaviors: A configurational approach

This study examined individuals’ prosocial behaviors by integrating two theories (STOPS: situational theory of problem solving and AAM: anger activism model). To explicate the causal relationship between individuals’ perceptual, cognitive, and emotional factors and prosocial behaviors adoption, this study used a fuzzy-set qualitative comparative analysis (fsQCA). With a survey (N = 312) of individuals who participated in certain types of prosocial behaviors between 2020 and 2021, this study found configurations of core antecedent factors leading to different types of prosocial behaviors. The findings from this study complement the limitations of each theory on its own and contribute to strategic communication practice for nonprofit organizations or other entities involved in encouraging prosocial behaviors.     

Effects of Perceived Economic Harms and Benefits on Issue Involvement,Use of Information Sources,and Actions: A Study in Risk Communication

Using a telephone survey of 203 residents in Point Comfort and Port Lavaca, Texas, we examined the effect of perceived economic benefits or losses on issue involvement and motivation to use information sources and take action. Results indicate that perceptions of the effect that a chemical plant—as a source of risk—has on economic benefits or losses increase cognitive involvement and motivate people to strategically use information and take action. A curvilinear relation was found between involvement and economic benefits. People who perceive financial impact show high involvement (both positive and negative); those who perceive little or no economic impact experience lower involvement. People with high negative involvement are more likely to take action against the plant and become activists. As the basis of involvement, we asked people to consider financial loss or gain, as well as environrnental impact. We also compared the information-use and action-taking options of general publics to involved publics. This analysis is interpreted to confirm and expand situational theory.     

Resident councils between lifeworld and system: Is there room for communicative action?

In long-term care facilities, the participation of older people relates to individual care provision (individual level) and to policy decisions that affect all residents in a care organization (collective level). In the Netherlands, resident councils are set up in order to improve resident participation on a collective level. However, our research shows that managers and resident councils are faced with mutual frustration and ineffective interaction. This article investigates the extent to which Habermasian communicative action (herrschaftsfreie Kommunikation) between resident councils and managers in residential elderly care is actually possible by examining the interaction between resident councils and managers in two case studies. We conclude that resident councils find themselves between lifeworld and system. There is communicative action between resident councils and managers, but it is easily dominated by strategic action. Therefore, space for communicative action needs to be deliberately created in order to support resident council participation and influence.     

Empathy and drug use behaviors among African-American adolescents

The current study proposed that empathy may indirectly play a protective role for adolescents in drug use behaviors and that this relationship will be mediated by self-regulatory strategies found in drug refusal efficacy. We predict that empathy will be linked to prosocial behavior and aggression, though we do not believe that they will mediate the relationship between empathy and drug use. The sample included 498 African-American adolescents in the 6th, 7th, and 8th grade. The results of structural equation modeling provided support for our hypotheses. Empathy was significantly and positively associated with drug refusal efficacy and prosocial behavior. Empathy was negatively associated with aggression. Drug refusal efficacy was negatively related to past 30-day drug use, providing evidence for the fully mediating role of drug refusal self-efficacy on empathy and past 30-day drug use. Consistent with our predictions, aggression and prosocial behavior were not significantly associated with past 30-day drug use. These findings may be useful in the context of programming efforts for drug prevention.     

National Culture of Indulgence as Predictor of Prosocial Behavior: Governmental Effectiveness as Boundary Condition

Previous studies of national culture and prosocial behaviors have been limited to Hofstede’s five traditional culture dimensions. We introduce the fairly new and less studied cultural dimension of indulgence versus restraint (IVR) as a predictor of prosocial behaviors. We tested the effect of IVR on prosocial behavior over Hofstede’s previously studied dimensions. We also tested the moderating effect of government effectiveness on the relationship between indulgence and prosocial behavior. We crossed data for cultural dimensions from Hofstede with data from the world-giving index for prosocial behavior and data for government effectiveness from the World Bank. In total, eighty-seven countries entered our model. Indulgence predicted volunteering above the other researched cultural dimensions. It did not predict helping a stranger or donating. Among the cultural dimensions, only uncertainty avoidance was also significant in the prediction of volunteering. Uncertainty avoidance was the only cultural dimension that predicted donating. Individualism was not significant in the prediction of prosocial behaviors. Long-term orientation was the only cultural dimension that predicted helping a stranger (but not volunteering and donating) over other researched cultural dimensions. We found that government effectiveness is a boundary condition to the link between indulgent cultures and two prosocial behaviors (donating and helping a stranger but not for volunteering). Our results indicate that only in countries with high government effectiveness does indulgence predict prosocial behaviors, and not in cultures with low government effectiveness.

     

Moving from sustainable management to sustainable governance of natural resources: The role of social learning processes in rural India,Bolivia and Mali

The present paper discusses a conceptual, methodological and practical framework within which the limitations of the conventional notion of natural resource management (NRM) can be overcome. NRM is understood as the application of scientific ecological knowledge to resource management. By including a consideration of the normative imperatives that arise from scientific ecological knowledge and submitting them to public scrutiny, ‘sustainable management of natural resources’ can be recontextualised as ‘sustainable governance of natural resources’. This in turn makes it possible to place the politically neutralising discourse of ‘management’ in a space for wider societal debate, in which the different actors involved can deliberate and negotiate the norms, rules and power relations related to natural resource use and sustainable development. The transformation of sustainable management into sustainable governance of natural resources can be conceptualised as a social learning process involving scientists, experts, politicians and local actors, and their corresponding scientific and non-scientific knowledges. The social learning process is the result of what Habermas has described as ‘communicative action’, in contrast to ‘strategic action’. Sustainable governance of natural resources thus requires a new space for communicative action aiming at shared, intersubjectively validated definitions of actual situations and the goals and means required for transforming current norms, rules and power relations in order to achieve sustainable development. Case studies from rural India, Bolivia and Mali explore the potentials and limitations for broadening communicative action through an intensification of social learning processes at the interface of local and external knowledge. Key factors that enable or hinder the transformation of sustainable management into sustainable governance of natural resources through social learning processes and communicative action are discussed.     

Perceptions of Self and Collective Efficacy in Community Organization Theory and Practice

The concepts of learned helplessness and locus of control have been shown to be reliable predictors of both individual and group behaviors across a wide variety of social situations. Little effort, however, has been directed at understanding the variables associated with these constructs which influence the decision of a disempowered group to take social action when faced with adversity or challenge. This paper analyzes the concepts of perceived self and collective efficacy and discusses how these variables in individual and group behavior impact organizing. The concepts of perceived and collective efficacy are drawn from social learning theory and, within the paper, are hypothesized as the linch pin between various conflict theories. It is argued that once disenfranchised persons are recruited into social action organizations, a certain amount of resocialization must occur that transforms perceived helplessness or personal inefficacy into learned hopefulness with its associated motivation to take action. The role of group leadership in promoting collective efficacy is discussed.     

Silent minority? Willingness to express opinions of motivated public depending on the perceived group size in the context of GM food controversy

Using 2010 dataset from Investigation of Consumers’ Risk Perception on Novel Foods on the issue of genetically modified (GM) foods in South Korea, the study explores the roles of situational motivation and perceived opinion climate on willingness to express an opinion in the context of the spiral of silence and group size effect hypothesis. The study analyzed the data using PROCESS moderation model. Findings provided that individuals are more willing to express their opinion when they have stronger situational motivation. However, this effect was moderated by perceived opinion climate such that those who perceive a less favorable opinion climate to their position are more willing to express their opinion than those who perceive a more favorable opinion climate as they have stronger situational motivation. Implications of the findings are discussed in detail.