The Effects of Corrective Communication and Employee Backup on the Effectiveness of Fighting Crisis Misinformation

Crisis misinformation, including false information about a crisis or a crisis-stricken organization, has become a fundamental threat to organizational wellbeing. Effective crisis response geared toward fighting crisis misinformation demands a more systematic approach to corrective communication. Grounded in misinformation debunking theory, this study aims to advance misinformation research in public relations and organizational crisis communication. An online experiment using a U.S. adult sample (N = 817) was conducted to examine the effects of corrective communication strategy (simple rebuttal vs. factual elaboration) and employee backup (present vs. absent) on perceived message quality, organizational reputation, and perceived crisis responsibility. Results show: 1) the use of factual elaboration and the presence of employee backup were direct contributors to crisis response effectiveness; and 2) perceived message quality mediates the effect of corrective communication. This study provides insights into advancing crisis communication theory and offers evidence-based recommendations for practitioners to combat crisis misinformation more effectively.     

Facing an uncertain reception: young citizens and political interaction on Facebook

This article explores how the social ambiguities concerning audience and reception of posts on Facebook shape the forms of political interaction among young citizens on the site. Two sets of in-depth interviews are used to illustrate the ways that uncertainties about audience reception on Facebook inspire strategies for ‘inventing’ modes of political interaction on the one hand, and, for others, suppress opinion expression by creating the sense that talking politics on the site is a high risk endeavor.     

The Silent Classroom: The Impact of Smartphones and a Social Studies Teacher's Response

The accelerated ownership and usage of smartphones and social media presents multiple issues for educators. There is a relationship between smartphones and (a) academic achievement, (b) engagement, and (c) mental health. The purpose of this literature review is to investigate the impact of smartphones and social media on students and how curriculum can best prepare youth for democratic citizenship. The case studies included in this review span beyond the United States due to the insightful research that has been conducted in various locations across the globe. When reviewing the literature, a few themes emerged. First, students who struggle the most academically are the ones who benefit most from the absence of a smartphone. Second, students of color are spending more time on social media and due to the increased exposure to racial discrimination online, academic motivation is decreasing for many of these students. Third, many researchers encourage schools to develop policies to limit smartphone use in the classroom. Finally, it is evident that the social studies curriculum needs to be expanded to include digital citizenship, media literacy, and the potential negative impact of smartphones and social media on students.     

Beautifully Imperfect: Using Facebook to change a population's attitudes toward marriage

This study uses focus groups and content analysis to understand the dialogic efficacy of Facebook as a platform for a government-initiated public communication campaign to promote marriage in efforts to reverse low birth rates in Singapore. The findings suggest a weak use of dialogic strategies by the campaign organizers who use Facebook as a channel for one-way communication with little realization of the social networking site's dialogic potential.     

Political participation and web 2.0 in Europe: A case study of Facebook

The goal of this paper is to obtain the model for political participation on social network sites in Europe with a focus on European politics. We want to find out if and how European citizens are interested in using Facebook in political communication on the European level and if that can lead to more participation and more inclusion of citizens in the political processes on the EU level. We are interested in discovering more about the interconnection of political participation in the ‘offline’ world and the use of web 2.0 for political communication purposes.     

From Face-to-Face to Facebook: The Role of Technology and Social Media in Adoptive Family Relationships with Birth Family Members

ABSTRACT

This qualitative study of 77 individuals in 40 couples (same-sex and heterosexual), who had adopted publically, privately, or internationally, examined parents' engagement with their child's birth family via technology (e.g., texting, e-mail, social media) through the lens of the Couple and Family Technology frame-work (Hertlein & Blumer, 2014 Hertlein, K. M., & Blumer, M. L. C. (2014). The couple and family technology framework. New York, NY: Routledge. [Google Scholar]). Parents used three approaches to contact: active, passive, and no contact. Regardless of approach, some parents described concerns about boundaries. Couples were generally in agreement in their perspectives on engaging with birth family via technology. Practitioners must be know-ledgeable about management of relationships via technology and help adoptive families set healthy boundaries.     

Pulling ads,making apologies: Lowe's use of Facebook to communicate with stakeholders

This study examines the use of Facebook by Lowe's to reach its stakeholders after the controversial decision to pull its advertising from TLC's All-American Muslim. Through an online survey, the study gauges people's thoughts about the use of Facebook to apologize. Results showed significant differences based on age, race/ethnicity, and political affiliation regarding the use of Facebook and significant differences based on education, time spent on Facebook, political affiliation and race/ethnicity regarding the wording of Lowe's apology.     

Determinants of Retirement Timing Expectations in the United States and Australia: A Cross-National Comparison of the Effects of Health and Retirement Benefit Policies on Retirement Timing Decisions

Data from the U.S. Health and Retirement Study (N = 2,589) and the Australian Household Income and Labour Dynamics survey (N = 1,760) were used to compare the macro-level policy frameworks on individual retirement timing expectations for pre–baby boomers (61+ years) and early baby boomers (45 to 60 years). Australian workers reported younger expected age of retirement compared to the U.S. sample. Reporting poor health was more strongly associated with younger expected retirement age in the United States than in Australia. Cohort and gender differences in the United States were found for the effect of private health insurance on younger expected age at retirement. Our results draw attention to how cross-national comparisons can inform us on the effects of policies on retirement expectations among older workers.     

The Effects of Discriminate Message Interventions on Behavioral Intentions to Engage in Physical Activities

Objective: The authors attempt to show the usefulness of discriminate messages designed to increase college students' intentions to engage in physical activities. Participants: The authors selected a sample of undergraduate students enrolled in communication courses at a university in the southeastern United States for a baseline online survey (n = 683) and an experiment (n = 99). Methods: The authors selected discriminate beliefs with highest regression weights and sizable effect size with behavioral intention to build messages for classroom intervention. The authors used an analysis of covariance to test the intervention effect of discriminate messages on intention to do physical activities. Results: Students exposed to the discriminate messages were more likely to report positive changes in their self-efficacy and behavioral intentions related to physical activity. Conclusions: Further research on communication theories is required to help design the selected beliefs so that they will be comprehended and ultimately lead to behavioral changes.     

Hope for Haiti: An analysis of Facebook and Twitter usage during the earthquake relief efforts

The Haitian earthquake devastated the small island of Hispaniola, leaving thousands dead and billions of dollars in property damage. The earthquake also ignited a firestorm of social media use by organizations. By applying framing theory to the analysis of Facebook posts and tweets sent by nonprofits and media organizations, this study discovered differences between nonprofits and media in terms of social media use. Nonprofits and media organizations used information dissemination and disclosure effectively, but failed to capitalize on the innate two-way communication nature of social media.     

Participant recruitment and data collection through Facebook: the role of personality factors

As participant recruitment and data collection over the Internet have become more common, numerous observers have expressed concern regarding the validity of research conducted in this fashion. One growing method of conducting research over the Internet involves recruiting participants and administering questionnaires over Facebook, the world’s largest social networking service. If Facebook is to be considered a viable platform for social research, it is necessary to demonstrate that Facebook users are sufficiently heterogeneous and that research conducted through Facebook is likely to produce results that can be generalized to a larger population. The present study examines these questions by comparing demographic and personality data collected over Facebook with data collected through a standalone website, and data collected from college undergraduates at two universities. Results indicate that statistically significant differences exist between Facebook data and the comparison data-sets, but since 80% of analyses exhibited partial η^2?相似文献   

Open media or echo chamber: the use of links in audience discussions on the Facebook Pages of partisan news organizations

This study evaluates the use of hyperlinks in audience discussions on the Facebook Pages of two partisan cable news organizations: the liberal-leaning Rachel Maddow Show and the conservative O'Reilly Factor, to investigate to what extent linking might intensify partisan political discussion or infuse a variety of perspectives into online communication. The results suggest that these Facebook audiences show a preference for a small group of information resources; furthermore, the two audiences shared an even smaller number of information resources in common. The findings support previous research that suggests a relatively small number of information resources receive most of the news audience traffic, and provide some support for other studies that indicate that partisan political discussions on social media are segregated by political orientation.     

#IAmNotAfraidToSayIt: stories of sexual violence as everyday political speech on Facebook

ABSTRACT

The debate about the power and influence of networked publics often focuses on large-scale political events, activist campaigns and protest activity – the more visible forms of political engagement. On the other hand, digitally mediated activism is often questioned and sometimes derided as a lesser form of dissent, as it is easier to engage in, highly affective, and offers few assurances of sustainability of the change it calls for. But what about everyday political speech online, where social media platforms can contribute to a personalisation of politics? Can social media users express their views online and make a difference? This paper analyses around 3500 Facebook posts stemming from the #ЯНеБоюсьСказати (Ukrainian for #IAmNotAfraidToSayIt) online campaign that was started in the Ukrainian segment of Facebook in July 2016 by a local activist to raise awareness of how widespread sexual violence and sexual harassment are in the Ukrainian society. The paper argues that networked conversations about everyday rights and affective stories about shared experiences of injustice, underpinned by the affordances of social media platforms for sharing and discussing information and participating in everyday politics, can emerge as viable forms of networked feminist activism and can have real impact on the discursive status quo of an issue, both in the digital sphere and beyond it.     

How publics use social media to respond to blame games in crisis communication: The Love Parade tragedy in Duisburg 2010

Crisis communication scholarship has been criticized for its “managerial bias” and for its tendency to marginalize the perspective of publics and audiences. However, the understanding of how publics cope with and interpret crises is crucial for developing the body of knowledge in crisis communication, from both critical and managerial/functionalist perspectives. This case study of the Love Parade crisis in Germany 2010 aimed at exploring how publics perceived the crisis response of the festival organizers and how they used social media to communicate about it shortly after the outbreak of the crisis. A content analysis of 1847 postings at two relevant message boards produced support for the assumption that attributions of cause and responsibility are important predictors of publics’ evaluations of organizations in crisis situations. Findings also revealed that stakeholders actively engage in such attributional inferences spontaneously without being prompted by researchers. The analysis of responsibility perceptions as well as evaluative judgments over time supported the situational crisis communication theory. Blaming others and denying responsibility in the context of a crisis that was perceived as human error accident triggered negative reputational outcomes for the organizations involved in the Love Parade.     

The benefits of information communication technology use by the homeless: a narrative synthesis review

Recent studies have suggested that technologies are becoming an increasingly ubiquitous element in the lives of individuals experiencing homelessness. With both Canadian and US researchers reporting staggering levels of homelessness on both sides of the border, an understanding and synthesis of the current literature exploring how technologies are being utilized by homeless individuals and how it may impact their well-being is of relevance to policy makers and social service organizations. The study explored and synthesized literature to examine the ways in which individuals experiencing homelessness utilize information and communication technologies (ICTs), and how the use of ICTs influences the health and social outcomes of individuals experiencing homelessness. The study examined 16 peer reviewed articles using a narrative synthesis systematic review, following three elements of the narrative synthesis approach: preliminary synthesis of findings; exploration of relationships between studies; and assessment of the robustness of the synthesis. In relation to what ICTs are used for by homeless individuals, three major themes emerged: social connectedness, identity management, and instrumental purposes. Furthermore, there was some tentative evidence about a positive relationship between ICT use among individuals experiencing homelessness and health outcomes. The paper discussed limitations, future areas of research, as well as some policy directions.     

The Substitution Hypothesis: The Impact of Premarital Liaisons and Human Capital on Marital Timing

Nonmarital romantic and sexual relationships occur concurrently with the human capital acquisition process and contribute to delaying or forgoing marriage. Event history analysis is used to model the marital hazard rate of 341 White women born between 1960 and 1963 in a Western metropolitan area. In addition to family background, adolescent characteristics, and employment and educational histories, the structure of the women's premarital liaisons is shown to play an important role in the timing of first marriage. The greater a woman's involvement in nonmarital romantic and sexual activity, the less likely she is to be married by age 27–30. Human capital characteristics and the dynamics of relationship histories operate independently to explain marital timing. This supports the theory that women substitute premarital liaisons for marriage early in the adult life course. However, there is no evidence that highly educated women, or those who are students, are more or less likely to do so than others.     

Effects of Social Anxiety on Nonverbal Accuracy and Response Time I: Facial Expressions

Cognitive models of social anxiety provide a basis for predicting that the ability to process nonverbal information accurately and quickly should be impaired during the experience of state anxiety. To test this hypothesis, we assigned participants to threatening and non-threatening conditions and asked them to label the emotions expressed in a series of faces. It was predicted that social anxiety would be positively associated with errors and response times in threatening conditions, but not in a non-threatening condition. It was also predicted that high social anxiety would be associated with more errors and longer response times when identifying similar expressions such as sadness, anger, and fear. The results indicate that social anxiety was not associated with errors in identifying facial expressions of emotion, regardless of the level of state anxiety experienced. However, social anxiety scores were found to be significantly related to response times to identify facial expressions, but the relationship varied depending on the level of state anxiety experienced. Methodological and theoretical implications of using response time data when assessing nonverbal ability are discussed.     

The Effects of Corporate Elitism and Groupthink on Organizational Empathy in Crisis Situations

This study is to empirically testify that corporate elitism is an antecedent to groupthink, which prevents organizational empathy from working effectively in crises. The current study is expected to expand the boundary of crisis management literature into a company’s crisis-preparedness before a crisis occurs. The findings offer the useful guidance to organizations on how to better manage their crisis proneness through identifying the early signs of corporate elitism and groupthink.     

Crisis communication online: How medium,crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster

Social media play in today's societies a fundamental role for the negotiation and dynamics of crises. However, classical crisis communication theories neglect the role of the medium and focus mainly on the interplay between crisis type and crisis communication strategy. Building on the recently developed “networked crisis communication model” we contrast effects of medium (Facebook vs. Twitter vs. online newspaper) and crisis type (intentional vs. victim) in an online experiment. Using the Fukushima Daiichi nuclear disaster as crisis scenario, we show that medium effects are stronger than the effects of crisis type. Crisis communication via social media resulted in a higher reputation and less secondary crisis reactions such as boycotting the company than crisis communication in the newspaper. However, secondary crisis communication, e.g. talking about the crisis communication, was higher in the newspaper condition than in the social media conditions because people consider traditional media as more credible. We also found higher levels of anger in the intentional crisis condition than in the victim crisis condition. Anger in turn was related to reputation, secondary crisis communication and secondary crisis reaction. The results stress the need for more complex models of crisis communication.     

Facebook Bras and #digitalharems: Fantasies of Mimesis and the Transgressions of Aliaa Elmahdy and Amina Sboui

Abstract

This article presents a horizontal reading of Aliaa Elmahdy's and Amina Sboui's corporeal interventions alongside the efficacy of digital platforms in order to consider how algorithmic and normative protocols related to content filtering on social media amplify certain forms of political communication while prohibiting others. I argue that readings of Elmahdy's and Sboui's bodily politics through the lens of liberal feminism rely on what I call discourses of mimetic networking, where particular mediated events become reterritorialized as part of an archival knowledge of ‘Arabness’. This is done through the organization of data via hashtagging and content moderation, and through rhetorics of techno-optimism that mirror ‘first contact’ narratives which gender, racialize, and flatten complex and fluid engagements with new media in non-US/European contexts. The article concludes with a consideration of how the persistence of their corporeality relays with both normative and programmatic parameters online to make alternative visions of communication possible.