"Get'cha After School"

This paper points up an important aspect of latency which is much neglected in the literature of child development. The author notes the baleful effects of such neglect on the education of social workers and other professionals and on their practice with children's groups. He emphasizes the need for group workers to attend to the problems posed.     

Understanding and working with adolescent neglect: perspectives from research,young people and professionals

This paper provides an overview of research about adolescent neglect funded by the Department of Children, Schools and Families (now the Department for Education) and the Department of Health. The paper examines what is known from literature about the causes of adolescent neglect, together with its potential consequences for well‐being. Drawing on qualitative data, the concept of neglect is explored from the perspectives of young people themselves and the professionals who work with them. Consideration is given to examples of interventions and preventative models geared towards addressing adolescent neglect. Key findings indicate that there is a need for both a re‐examination of current definitions of neglect in the light of age‐related distinctions and perspectives, and a fuller understanding of the particular needs of adolescents who are experiencing neglect. Additionally, the research highlights that there is a lack of research knowledge about neglectful parenting and the behaviour of young people, as well as limited understanding of interventions with neglected adolescents. Key themes from the research are discussed in terms of their implications for future practice, policy and research in relation to working to improve the welfare of neglected young people.     

Digitalization,Street‐Level Bureaucracy and Welfare Users' Experiences

Internet/web‐based forms of communication have increasingly been implemented by welfare agencies. However, there have been few studies of the experiences of welfare service users and the consequences of new technology for welfare service users. To what extent is the new technology adopted by the Norwegian Welfare and Labour Organization (NAV) used, and how do the users apply and experience the new possibilities? Do screen‐to‐screen encounters replace face‐to‐face encounters, and is this trend affected by age, gender, education or type of benefit? To answer these questions, we combine survey data, short‐term fieldwork in welfare reception areas and qualitative interviews with people receiving health and work‐related benefits. Our study indicates that screen‐to‐screen interaction in general does not replace face‐to‐face encounters, as many face‐to‐face encounters are related to screen communication. However, digital competence combined with life circumstances appears to be the source of a new divide between welfare service users.     

Social workers' reflexive understandings of their “everyday” communications with children

Over the past two decades, the use of ethnographic research methods, in combination with a range of discursive, conversational, and multimodal analytical approaches, have provided vivid accounts of the complex nature of social workers' everyday communication. This paper discusses the potential and the problems of combining a video‐stimulated recall methodology with an explicit theoretical framework, in order to generate critical reflexive “insider” accounts of social workers' direct encounters with children. The framework employed was based on an adaptation of Goffman's concepts of “framing” and “footing,” which were integrated into an analytical process designed to theorize social workers' critiques regarding the nature of their communication with children. Three detailed case exemplars are used to demonstrate the potential of this methodology to explore the “delicate” agency required by social workers in the practice of authentic communication in complex professional inquiries with children. The paper concludes with a brief discussion of the theoretical and practical issues associated with utilizing reflexive methodologies in professional contexts.     

Crossing Age and Generational Boundaries: Exploring Intergenerational Research Encounters

Academics and professionals who aim to understand and plan for aging societies are most often younger than study participants and the benefactors of social programs themselves. However, the appropriateness of such intergenerational practice is beginning to be questioned. It has been suggested that only older people should conduct research, consult on and plan programs for older people. To understand the benefits and pitfalls of such an approach, research encounters between younger and older people will be used as examples from which to explore the question: what happens when individuals attempt to reach across age and generational boundaries? Situating age and generation as organizing principles, insights will be gleaned from the anthropological insider–outsider debate, linguistic work on age-based differences, and emotional associations and identification across age and generational boundaries. This paper argues that the ways older and younger people relate to each other may hold the potential for connection and/or conflict between the generations. Results suggest that age and generation be considered one of the many social locations that may impact the research process and outcomes. Researchers and policy makers of all ages must begin to reflect on their involvement with age and generational boundaries.     

Can We Afford not to Develop Social Work Practice?

Summary This paper outlines the main arguments for resources to be directedtowards developing practice methodology and skills. A reviewof recent research literature indicates that there are a groupof cases which take up much social work time and resources butthat this work lacks professional expertise and effectiveness.Outcome research in related fields is also reviewed. A synthesisof these studies' conclusions suggests that social workers couldbe effective though the essential skills are rare. The implicationsof these findings for the focus and nature of social work trainingare discussed.     

The Experiences of Frontline Staff Working with Children Seeking Asylum

The focus of this paper is welfare professionals’ accounts of their work with children who are seeking asylum. The empirical basis is a commissioned study of children seeking asylum in Wales. As well as qualitative research with children (which is not discussed in this paper), 62 professionals took part in interviews and focus groups. This sample included staff from social services, health, housing, education, police and the voluntary sector. Research findings are presented in relation to the experience of these frontline staff. We attempt to identify some of the sites of tension and the nature of the professional dilemmas, as well as discussing the potential for the exercise of discretion to be exercised. We conclude that there is very little room for manoeuvre within the asylum system for welfare professionals, but that there is evidence of questioning and even minor challenge of current policy from frontline staff. We discuss the extent to which the professional dilemmas raised by the asylum system are of a different order from those experienced throughout social welfare work.     

Recognition of neglect and early response: overview of a systematic review of the literature

This paper summarizes the key findings from a systematic literature review that sought to identify existing evidence about the ways in which the needs of neglected children and their parents are signalled and the response to those needs. Using systematic review guidelines, 14 databases were searched for primary research studies published in English from 1995 to 2005. An initial 20 480 items were systematically filtered down to 63 papers for inclusion. The evidence suggests that, while there is little evidence about how needs for help are directly signalled, there is considerable evidence about how needs are indirectly signalled. There is evidence that professionals can identify signs of neglect, but are not always clear about the best response. There remain gaps in evidence about how best to respond to neglected needs, especially within schools.     

What social workers do in performing child protection work: evidence from research into face‐to‐face practice

Little research has been done into what social workers do in everyday child protection practice. This paper outlines the broad findings from an ethnographic study of face‐to‐face encounters between social workers, children and families, especially on home visits. The social work practice was found to be deeply investigative. Children's bedrooms were routinely inspected and were the most common place where they were seen alone. A high proportion of children were not seen on their own because they were too young and the majority of the time was spent working with parents and children together. Small amounts of time were spent with children on their own and some first encounters were so rushed that social workers did not even introduce themselves to the child. This arose from two key factors: firstly, organisational pressures from high workloads and the short timescales that social workers were expected to adhere to by managers and Government; secondly, practitioners had varying levels of communication skills, playfulness and comfort with getting close to children and skills at family work. Where these skills and relational capacities were present, social workers were found to have developed deep and meaningful relationships with some children and families, for whom it was apparent that therapeutic change had occurred.     

The challenges presented by parental mental illness and the potential of a whole‐family intervention to improve outcomes for families

Parental mental illness (PMI) can negatively affect the lives of all family members, and there is acknowledged need to work with family and social contexts to promote recovery. However, programmes undertaking such work remain rare and knowledge concerning mechanisms through which PMI impacts families and through which recovery might be achieved is underdeveloped. This paper outlines a new family intervention programme and presents evidence from focus groups with 16 professionals into their experiences of work with families with PMI. Evidence suggests that interactional effects of PMI, family communication and family relationships are key to understanding its impacts, but professionals are liable to struggle to engage with these due to concerns over stigma, lack of skills and low confidence. Positive impacts on practice were achieved through raising awareness of the whole‐family context in relation to PMI, building confidence to raise and engage with PMI and the provision of structured tools for use with families. Positive impacts on the lives of family members were then achieved by professionals in relation to symptoms for the ill parent, the burden on children and overall family well‐being, strongly mediated through improved family communication, understanding and relationships. Implications for policy and practice are considered.     

The ‘virtuous’ cycle of parental empowerment: Partnering with parents to safeguard young people from exploitation

When young people are sexually exploited, parents and professionals alike can feel uncertain about how to balance the need to protect the child's rights to agency and autonomy while also reducing the risk of harm. Despite the shared interest in keeping young people safe, there remains a substantial gap in the research literature about how practitioners engage parents to increase capacity to safeguard their children, particularly within the context of a child protection system ill-equipped to address forms of extrafamilial harm such as child sexual exploitation. This paper aims to contribute to understanding how professionals effectively engage parents by drawing upon evidence from research evaluations of two programmes in rural/urban North and urban South locations in England, both providing specialist support to parents/carers of sexually exploited children and young people. Through interrogating elements of effective support work evidenced across both programmes, a set of emerging key themes are presented, proposing that parent support and engagement can create a ‘virtuous’ cycle, whereby families are strengthened and are better able to protect their children from sexual exploitation and other forms of extrafamilial harm.     

Making meaningful connections: using insights from social pedagogy in statutory child and family social work practice

Reports into incidents of child death and serious injury have highlighted consistently concern about the capacity of social workers to communicate skilfully with children. Drawing on data collected as part of an Economic and Social Research Council funded UK‐wide research project exploring social workers' communicative practices with children, this paper explores how approaches informed by social pedagogy can assist social workers in connecting and communicating with with children. The qualitative research included data generated from 82 observations of social workers' everyday encounters with children. Social pedagogical concepts of ‘haltung’ (attitude), ‘head, heart and hands’ and ‘the common third’ are outlined as potentially helpful approaches for facilitating the intimacies of inter‐personal connections and enhancing social workers' capacity to establish and sustain meaningful communication and relationships with children in the face of austere social, political and organisational contexts.     

Reflection: Linking Service and Learning—Linking Students and Communities

While research on service–learning has been mixed, there is evidence to suggest that service–learning programs which thoroughly integrate service and academic learning through continuous reflection promote development of the knowledge, skills, and cognitive capacities necessary for students to deal effectively with the complex social issues that challenge citizens. While there is not much research in the service–learning literature that specifically addresses techniques of reflection, evidence from studies of problem–based learning, situated cognition, and cognitive development suggests approaches to reflection that will enhance the power of service–learning in attaining these important goals which facilitate full community participation. This review presents concrete suggestions about this type of program.     

When Knowledge Is Not Enough: Elements to Strengthen Intercultural Sensitivity Among Professionals of Social Services in Andalusia (Spain)

ABSTRACT.

This study examines social services delivery in Andalusia, Spain, to determine the degree of cultural adaptation of its workers, given the important migratory flows taking place in the region during recent years. This study investigates the main characteristics of those workers with a high level of intercultural sensitivity (IS) and their cultural competences. The survey included 298 professionals with a validated IS scale along with questions related to the degree of intercultural contact and competence. A series of scales for the IS levels was created, and correlation analyses were carried out depending on the variables used. Results revealed high levels of self-attributed cultural competence and training as well as low levels of awareness and motivation for intercultural encounters. Theoretical knowledge appeared to be the only aspect in correlation with all dimensions of IS. Important deficits have been also observed when examining the type and intensity of contact among professionals and people of foreign origin. This highlights the need to transform knowledge in culturally adapted responses. Future research is necessary to deepen knowledge on how these aspects affect professional interventions.     

从结构论争到行动分析：海外中国NGO研究述评

当代中国NGO的发展一直是海外学者高度关注的话题,由于其复杂性与多样性,海外中国研究学者对改革开放后中国NGO的发展及其日益扩展的影响有着不同的理解,也引发了激烈的学术争论。本文运用文献研究方法,将海外学者的研究归纳为依托公民社会与统合主义理论的结构研究与关注NGO行为的行动研究,力图展现改革开放以来海外学者研究中国NGO的整体图式。 本文认为,“结构研究”基于 “国家-社会”的二元分离,在一国的政治与权力配置层面上思考问题,侧重于国家与社会之间的权力分配状态;“行动研究”则试图在中观和微观层面来洞察与把握国家与社会之间相互交融的机制、策略与路径,倡导关注NGO的行动。这两者之间存在明显的互补性。     

Black African Children and the Child Protection System

This paper explores black African children’s experiencesof the child protection system in the UK. The central focusof the paper is a review of the available literature on thesocial circumstances and environmental influences affectingmany black African families involved in the child protectionsystem; specific parenting practices and care-giving environments;and their experiences of social work and other professionalinterventions aimed at safeguarding and promoting the needsof African children. This paper examines these themes to elucidatethe factors that contribute to the provision of effective, culturallycompetent interventions with black African children at riskof significant harm. It suggests that there are a number oftensions inherent for professionals in working with culturallydiverse African families such as reconciling different beliefsand behaviours concerning child-rearing practices; affirmingthe parenting practices of these families in the engagementprocess; adopting a strengths-based orientation whilst at thesame time safeguarding and promoting the welfare of vulnerablechildren. The paper concludes with a discussion of the implicationsfor practice.     

From communication to co‐operation: Reconceptualizing social workers' engagement with children

Communicating and engaging with children is a foundational component of child care social work practice, but all too frequently, in the wake of serious incidents, it is the focus of criticism. Drawing on findings from a large‐scale ESRC‐funded research project conducted in the four U.K. nations, this paper explores, through a psychosocial analytic lens, how social workers anticipate, enact and reflect on their encounters with both children and their families. Close analysis of what social workers said about their practice alongside what they were observed to do in practice revealed perceptions, patterns and processes of communication that, first, minimize emotions and the complexity of the professional task and second, overly privilege verbal interaction. Drawing on Sennett's (2012) ideas this paper offers a reconceptualisation of this professional task, from a communicative to a co‐operative one. It affords and creates a space in which social workers can develop more attuned communicative practices that include rituals, gestures and the minimal use of force. The theoretical insights and evidence‐informed practice recommendations arising from this research have conceptual significance for the social work discipline and practical significance for the child care social work profession, across national and international contexts.     

Emotion and relatedness as aspects of the identities of adolescents with severe learning disabilities: contributions from ‘practice‐near’ social work research

This paper considers social and personal/individual approaches to researching identities of adolescents with severe learning disabilities; suggesting that vital components of emotionality and relatedness are largely missing from research and consequently from literature informing social care professionals. This leaves untapped, rich information and communication resources for research which may improve understandings of the experiences of a socially excluded group of young people. A psychosocial view of adolescent identity development, ‘subjectivation’, offers a way forward and a case study on ‘Billy’, drawn from a ‘practice‐near’ observational study, helps to illustrate this. Observation allows the researcher to be sensitive to the subtle ways in which identities of young people with severe learning disabilities are constructed, often with a sense of fragility and uncertainty. Continuities of experience between the young people and the rest of the adolescent community may be seen, but also the impact of living with impairment can be thought about in relation to the particular psychosocial circumstances of each young person. Knowledge of these processes enhances social work practice by encouraging workers to be sensitive to, and healthily curious about, the multiple ways in which identities of young people with severe learning disabilities are shaped in relationship with those around them and the wider social field.     

Models of 'ordinary' and 'special' daily living: matching residential care to the mental-health needs of looked after children

This paper proposes a set of distinctions between ‘ordinary’ and ‘special’ modes of everyday living in residential settings for young people in the ‘looked after’ system. The paper begins by reviewing both quantitative and qualitative evidence on the mental‐health needs of the young people, arguing that there is evidence of very high levels of mental distress and disturbance within this group, and that this distress is often undiagnosed and untreated both by psychiatric professionals and within the residential care system itself. There follows a commentary on the tacit assumptions underpinning much residential practice, especially the emphasis in some policy and legal documentation on the young people’s need for ‘ordinary’ everyday experience. The concept of the ‘ordinary’ is problematized, and it is argued that while young people do need to be supported towards mainstream ‘ordinary’ everyday living, they also need specialized everyday care in which their emotional and psychological needs can be recognized and responded to. Four models of ‘special everyday living’ are proposed, based upon existing literature on residential practice, and it is argued that residential care programmes should be based upon a mix of these special and ordinary provisions if the young people’s emotional needs are to be met.     

Empathy and professional attitude in social workers and non-trained aides

The purpose of this study was to investigate empathic communication and professional attitude in vocational groups representing different levels of professional training. A further aim was to elucidate some aspects of the impact of the clients. Four groups of professionals participated, three with degrees as social workers and one with only short professional training. Three groups worked with committed drug addicts, one group with somatically ill patients. The 110 subjects were tested with a video-test of professional attitude and empathic communication. Different response patterns were found in the different groups. The group with short training had the highest proportion of unprofessional responses. The group of social workers working with somatically ill patients showed the highest amount of empathic communication. Furthermore, there was a distinction among the kind of unprofessional responses used by the different groups. Hypotheses on the causes of these differences and implications for future research are discussed.