Good Intercultural Practices in Social Services Projects

ABSTRACT

This article reflects part of the results obtained from a wider research project aimed at the elaboration of a “Map of Good Intercultural Practices” in several areas of social intervention in Andalusia, Spain. It also reports the results obtained from the analysis portion related to the participating projects within the social services. Intercultural assessment was conducted at the level of institutional intervention through a 32-item questionnaire that was sent to 139 intercultural project-leading institutions measuring intercultural sensitivity. A definition of the fundamental concepts of “interculturality” and “good practice” is given to support the foundations of “good intercultural practice” (GIP). Such definitions help in the design and validation of a GIP Scale that was used in the analysis of 60 social services projects with an intercultural component. The results obtained underline the relevance of aspects such as intercultural empathy and show significant differences between the social services and other intervention sectors. Future research is proposed that studies GIP scale in other intervention sectors such as the private and public sector. Also, the transferability of the instruments and methodology used makes it possible that the research presented in this article is conducted in other geographical areas.     

External supervision for social workers in another socio-political context: a qualitative study in Shenzhen,China

External supervision of local social workers has become a common practice in Shenzhen, China as the development of social work as a profession reaches break-neck pace and when the shortage of experienced social work supervisors also becomes acute. Hence, many supervisors have been recruited externally from Hong Kong to fill the gap. However, for external supervisors working in another socio-political context they will need an awareness and sensitivity of cultural issues, and cultural dynamics in supervision. Based on a qualitative study conducted in Shenzhen of 16 in-depth interviews with supervisors and supervisees in eight supervisory dyads, as well as a focus group meeting with three external supervisors from Hong Kong, this study finds that the institutional hierarchy, ruling culture and traditional Confucian values which place great importance of harmony, reciprocal relationships with others, effective self-control and respect for hierarchy have impacted the day-to-day practice as well as the interactions between social workers and their external supervisors in Shenzhen. The implications of this study is that in achieving successful supervisory practice the further development of intercultural competence is one of the key directions for professionalising social work in the Chinese Mainland.     

Colorful Disclosures: Identifying Identity-Based Differences and Enhancing Critical Consciousness in Supervision

ABSTRACT

Managing microaggressions and marginalizing experiences while negotiating the ongoing oppression that occurs in micro, mezzo, and macro settings can be particularly challenging for clinicians of color. Thus, supervision with clinicians of color must include affirmation, empowerment, and exploration of the intracultural/intercultural dynamics inherent in the treatment-providing process and clinical supervision. Through case studies, autoethnographic studies of our supervision experiences, and interviews with supervisors and supervisees, we reflect on how axes of identity, including race, power, and privilege, inform practitioners’ clinical lenses and affect their vulnerability in treatment and the clinical supervision dyad. Special attention is placed on the clinical supervisor–clinician–client triad (the triple process) and the interpersonal dynamics of cultural sensitivity, cultural humility, and authentic responsiveness that supervisors aim to model and cultivate in the supervisory relationship. In addition to sustaining clinical growth for clinicians of color, adding this level of complexity to supervision supports equity in direct clinical practice, enhancing efficacy outcomes for clients and communities. Recommendations and pedagogical strategies are offered to support supervisors in initiating difficult dialogues and shifting the paradigm to promote this transformational perspective.     

Being the Only One: Finding Connection through the Shared Experience of “Otherness”

ABSTRACT

There is a noticeable paucity of clinical resources that help clinicians of color to name and navigate the multitude of challenges in working through racial, cultural, and power differences in psychotherapy with White clients. African American therapists rarely receive adequate preparation for clinical practice in identifying, addressing, and working through transference and countertransference reactions in racially mixed dyads. The author highlights the challenges she faced early in her career with addressing racial and sociopolitical differences as an African American female clinical social worker providing individual psychotherapy to her older White male client whose traumatic experience focused on racial issues.     

How do Australian adult mental health clinicians manage the challenges of working with parental mental illness? A phenomenological study

Adult mental health clinicians face a range of challenges that hinder their use of family‐focused practices when working with consumers who are parents. The purpose of this study was (a) to examine clinicians' experiences when working with parents and (b) identify strategies they found to be effective when working with parents. Eleven Australian mental health clinicians were recruited who regularly worked with consumers who are parents. Semistructured interviews were conducted within a qualitative paradigm and analysed using interpretative phenomenological analysis. Themes were identified which related to (a) managing sensitive parenting conversations, (b) making decisions about child safety in unclear or unpredictable situations, and (c) working with child protection services. Participants had developed strategies for managing the challenges of the first two practice issues and suggested organizational changes that could facilitate collaboration with child protection services. The findings highlight that the challenges of working with parents with mental health issues cannot be addressed with a one‐size‐fits‐all approach. Initiatives to facilitate the effective support of parents and their children need to be informed by contextual factors, including clinical practice.     

A Question of Power: Contemporary Self–Mutilation among Aborigines in the Kimberley

Non-traditional self-mutilation among young adult Aborigines in the Kimberley region of Western Australia has emerged in the 1980s in parallel to increases in other forms of intentional personal violence (including suicide, homicide and deaths from accidents). Having noted certain characteristics in common with self-mutilators encountered in psychiatric practice in the wider society, the author proceeds to a socio-historical analysis that foregrounds the changing intracultural dynamics of power among post-referendum Kimberley Aborigines. The intercultural context of these changes and the role of alcohol are examined in terms of their impact on the construction of identity.     

Parenting Black children in White spaces: Skilled African migrants reflect on their parenting experiences in Australia

This paper employs a critical race theory (CRT) perspective to probe the experiences of skilled African migrants parenting Black children in Australia, a predominantly White country. Two key themes emerged from this study: (1) the need to explicitly teach children about race and racism and to foster positive racial identities and (2) the complexities of navigating tensions between ‘African’ and ‘Western’ cultural values. Participants demonstrated high levels of awareness of intercultural parenting approaches and a desire to blend the best aspects of African and Australian cultural values in their own parenting practice. A significant paradox was also apparent in the tension between parental desires to inculcate pride in African ancestry and culture, while simultaneously encouraging children to ‘curate’ their blackness to minimize experiences of racialization. Social workers in Australia often play a critical role in the lives of migrant families as they support them to negotiate transitions in parenting contexts. Although this paper only offers a perspective on the parenting experiences of skilled African migrants and how they creatively manage the tensions and change emerging from this process, we suggest that this understanding helps to expand knowledge on the complexity of parenting in multicultural, transcultural and intercultural contexts.     

The client as learner and the clinician as teacher: Working with an educational lens

This article highlights the social worker's role as educator and how that role relates to clinical practice. The educational component of practice is not grounded in a substantial theoretical, research, or practice literature, and yet teaching is a nascent role for most clinicians. For the most part, the educational aspects of clinical practice have languished, at least from a theoretical perspective, in the shadow of therapy. In this paper we advocate for developing and articulating the clinician/teacher role in order to support effective use of the learning relationship as a dynamic and necessary means for assisting clients in managing life transitions, developmental challenges, and adversity. We propose the use of an educational lens derived from the fields of education, developmental psychology, and cognitive science, to provide perspective from which the client is viewed as learner, and the client‐work relationship is seen as an educational transaction. We highlight the transformative power of educational transactions that we think are as significant as primary caregiving, and also provide a working definition of education as it is used in clinical teaching‐learning relationships. And finally, we elaborate on the range of purposes education may serve in social work practice.     

基于“5W”模式的城市体育文化跨文化传播路径研究——以晋江承办第18届世中运为例

大型体育赛事为体育文化的跨文化传播提供了良好契机。本文以晋江承办第18届世中运为例,采用文献资料、实地调研等方法,基于拉斯韦尔的“5W”模式,研究了晋江体育文化在物质、制度和精神三个层面的新进展,从预估传播效果、了解传播受众、拓宽传播渠道、优化传播内容、明确传播主体五个方面构建了晋江体育文化的跨文化传播路径,以期为今后国内城市进行体育文化的跨文化传播提供借鉴。     

On the Value and Meaning of Trauma-Informed Practice: Honoring Safety,Complexity, and Relationship

ABSTRACT

In social work, as in other mental health fields, there has been a surge of literature regarding trauma-informed practice. Even so, the value and meaning of being a trauma-informed practitioner still call for further explication and analysis, especially in the realm of clinical social work practice. Approaching and engaging traumatized clients with a trauma-informed lens carry profound implications in the assessment, diagnostic, and intervention stages of treatment, and these implications warrant further unpacking. Additionally, it is critical to explore, through real-world case examples, the significance of working with a trauma-informed lens. This article develops a stage-based, relational definition of trauma-informed practice and argues that trauma-informed practice prioritizes client complexity, social context, and the therapeutic relationship throughout the assessment, diagnostic, and treatment process. In addition, it prioritizes the nuanced experiences and needs of the client, in particular the need for safety, above specific treatment modalities. In this way, it has vital importance to the field of social work. The significance of being trauma informed is considered at all stages of treatment and will be illuminated through practice examples and a longer clinical vignette.     

反对文化冲突和恐怖战争:文化间对话的形式

哈贝马斯区分了交往中对实践理性的三种运用,其中包含着对实践理性的误解。文章通过对哈贝马斯理论的修改提出对文化间对话的三种主要类型:实用的—策略性的交往、道德的—普遍的商谈、伦理的—解释学的对话,再加上一种子类型:悲痛的对话或者辩论。这些对话类型为文化间对话提供了可能的样式。     

The Application of Family Systems Theory to Geriatric Hospital Social Work

Integrating and applying Family Systems Theory principles into the assessment and treatment process of families of hospitalized high risk elderly is an area that has received little attention in health care literature. The multigenerational approach is a model that can be used as a clinical framework for guiding the social workers in developing intervention strategies when working with hospitalized high risk elderly and their families. This approach can be extended to clinical assessment techniques and psychosocial rationales for discharge planning. Three case examples are presented to illustrate how Family Systems Theory can be integrated into social work practice resulting in effective interventions for hospitalized high risk elderly and their families.     

Points of View, Social Positioning and Intercultural Relations

The challenge of intercultural relations has become an important issue in many societies. In spite of the claimed value of intercultural diversity, successful outcomes as predicted by the contact hypothesis are but one possibility; on occasions intercultural contact leads to intolerance and hostility. Research has documented that one key mediator of contact is perspective taking. Differences in perspective are significant in shaping perceptions of contact and reactions to it. The ability to take the perspective of the other and to understand it in its own terms is a necessary condition for successful intergroup outcomes. This paper sheds light on the processes involved in intercultural perspective taking by elaborating the notion of the point of view based on social representations theory. The point of view provides a theory of social positioning that can analyse cultural encounters between social actors, and identify the conditions for positive relations. Insights are drawn from a study of public views on the relative merits of science and religion, following a documentary by Richard Dawkins in which it was suggested that religion is a source of evil. The findings demonstrate that the point of view may be categorised according to a three-way taxonomy according to the extent to which it is open to another perspective. A point of view may be monological—closed to another's perspective entirely, dialogical—open to the possibility of another perspective while maintaining some percepts as unchallengeable, or metalogical—open to another's perspective based on the other's frame of reference.     

跨文化交际中文化身份的心理认知

交际主体在跨文化交际中代表的是本民族文化,即文化身份不同。各民族文化既各具特色,又需要在多元文化共存的态势下谋求共同发展。根据跨文化心理学“人类心理统一性”的理论,交际主体在跨文化交际过程中有意识或无意识地遵循着同样的心路历程:文化身份认知、文化移情和文化整合。     

Intercultural relations in the European Union: Economic convergences verses social mobility

The purpose of this paper is to analyze intercultural relations within the European Union, with the 10 new members that have joined in 2004. We define intercultural relations in terms of the difference between the benefits of economic convergence versus the problems of social mobility issues implied by the economic convergence in the European Union, especially with regard to the labor market. This analysis has implications for any region that is experiencing rapid globalization.     

Open spaces,supple bodies? Considering the impact of agile working on social work office practices

There has been a shift towards social workers in many areas of the UK being based in large open plan offices and working more flexibly and remotely in space. This approach is commonly referred to as ‘agile working’. The paper explores the impact of agile working on social workers' practices and experiences in office spaces. It discusses data from an ethnographic study of children's safeguarding social work teams in two locations. One team was based in a large open plan office and was engaged in agile working, the other team was located in a much smaller office and was not using this approach. Data from observations of practice, analysis of material spaces, and interviews with social workers and those responsible for planning office space are examined. The paper concludes that there are qualitative differences between such spaces which are due to agile working arrangements and which are likely to impact significantly on social workers' experiences of practice, interactions with colleagues and development of practice knowledge. The data also suggest a lack of understanding in social work of the spatial requirements of practitioners and the significance that private and open space has for children's social work in the current UK context.     

When Knowledge Is Not Enough: Elements to Strengthen Intercultural Sensitivity Among Professionals of Social Services in Andalusia (Spain)

ABSTRACT.

This study examines social services delivery in Andalusia, Spain, to determine the degree of cultural adaptation of its workers, given the important migratory flows taking place in the region during recent years. This study investigates the main characteristics of those workers with a high level of intercultural sensitivity (IS) and their cultural competences. The survey included 298 professionals with a validated IS scale along with questions related to the degree of intercultural contact and competence. A series of scales for the IS levels was created, and correlation analyses were carried out depending on the variables used. Results revealed high levels of self-attributed cultural competence and training as well as low levels of awareness and motivation for intercultural encounters. Theoretical knowledge appeared to be the only aspect in correlation with all dimensions of IS. Important deficits have been also observed when examining the type and intensity of contact among professionals and people of foreign origin. This highlights the need to transform knowledge in culturally adapted responses. Future research is necessary to deepen knowledge on how these aspects affect professional interventions.     

In the Wake of Terrorist Attack, Hatred May Mask Fear

Reactions of anger, rage, and hatred in the wake of September 11 terrorist attack are considered in light of the psychology of emotion and stress. Acknowledging underlying grief and fear through self-reflection, writing, and social communication is likely to reduce unchecked anger, rage, and hatred. Hate crimes may also have some psychological bases in responses to stress called "flight-or-fight." When flight is not an option, identifying and hating an enemy may have had evolutionary value for survival. This response creates harm in the current situation. An alternative cooperative response to stress, called "tend-and-befriend" by researchers, will be more helpful.     

Crisis,trauma, and challenge: A relational resilience approach for healing,transformation, and growth∗

The concept of resilience — strengths forged through adversity — offers a valuable framework for working with a broad diversity of clients and life challenges. Grounded in a developmental systemic perspective on vulnerability, risk, and resilience, the author has drawn together clinical and research advances to develop a useful practice framework to identify and facilitate key processes for individual and relational resilience. This paper will describe and illustrate this strengths‐oriented approach for healing, transformation, and growth out of crisis, trauma, and loss, with a focus on belief systems that foster resilience through meaning‐making, a positive outlook, and transcendence/spirituality.     

Effective casework practice with adolescents: perspectives of statutory child protection practitioners

Many child protection practitioners struggle with the complexity of problems and the limited casework time for adolescent cases. However, there is little research on child protection practice or case management that can guide a practitioner working with adolescents in the child protection system. The aim of this study was to explore and describe the nature of effective child protection practice with adolescents from the perspective of statutory child protection practitioners in one state in Australia. Data were collected through focus group discussions and interviews with child protection practitioners and managers currently working with adolescents (n= 44). A grounded theory approach was used to identify the dominant themes or categories and form linkages and relationships through constant comparison techniques. Seven key categories emerged from this analysis: characteristics of the young person and their family; ‘walking it together’– the centrality of relationships; ‘looking back/looking forward’– practice strategies; practitioner attributes and skills; ‘walking a fine line’– working with the families of adolescents; ‘walking with services’– effective inter‐agency work; and organizational context in effective child protection practice with adolescents. Key implications for practice and areas for further research were discussed.