冲突处理风格量表ROCI-Ⅱ在中国背景下的有效性研究

ROCI-Ⅱ(Rahim Organizational Conflict Inventory-Ⅱ)量表是在西方国家应用最广、最为流行的人际冲突处理风格测量问卷。本文以中国企业员工为样本,对该量表在中国文化环境下的有效性进行了实证研究,结果显示该问卷的信度和效度均不理想。探索性和验证性因子分析结果表明,在剔除四个条目后,三因子结构更符合中国企业员工人际冲突处理风格的基本特征。经检验,修订后的问卷有较好的信度和效度,可用于测量中国企业员工的人际冲突处理风格。     

企业文化内部传播渠道个人感知量表的建构

通过对企业文化内部传播渠道的文献调研和企业访谈获得了量表的初始条目,在预测试和正式测试两个阶段,采用探索性因子分析、相关分析等技术对量表进行了检验和修改,得出了沟通、CEO榜样作用、直接上级榜样作用、同事榜样作用、英雄人物与故事、奖惩、活动七个因子,数据分析结果表明,量表具有良好的同质信度、折半信度、结构效度和预测效度.     

积极消费行为——概念与量表开发

消费经历包括认知、情感和行为,已有文献描述了消费经历中的积极认知、积极情感,而对积极行为的研究却很少。在文献分析的基础上,提出积极消费行为的概念,在20份消费者报告以及对55名消费者深度访谈和60名消费者预测试的基础上编制积极消费行为问卷,并使用编制的问卷对546名消费者正式调查,最终回收有效问卷517份。使用SPSS13.0和LISREL8.70软件,采用探索性因子分析和验证性因子分析方法,对积极消费行为量表进行信度和效度分析。研究结果表明,开发的量表具有很好的信度和效度,积极消费行为是一个多维度的结构,包括时间间隔、使用频率、解决问题和配套产品4个维度。对积极消费行为的研究结果可为企业提供参考和借鉴。     

基于关系互动的品牌资产概念、维度与量表开发

基于消费者－品牌关系视角的品牌资产研究代表了品牌资产研究的新阶段,但目前还缺乏具有良好理论基础的测量模型和量表。以社会心理学人际关系发展理论为基础,界定基于关系互动的品牌资产概念和维度,建立测量模型;在系统分析已有研究的基础上,结合焦点小组访谈,开展大规模问卷调研,开发基于关系互动的品牌资产测量量表,利用信度分析、探索性因子分析和验证性因子分析方法对量表信度和效度进行检验。研究结果表明,基于关系互动的品牌资产量表具有良好的信度、内容效度、收敛效度和判别效度,该量表包含品牌个性、品牌互惠、品牌礼遇、关系地位和关系能量5个维度。研究结果为后续的实证研究提供了测量基础,同时也为品牌管理者提供了品牌资产评估工具。     

“80”后知识型员工工作满意度与离职倾向研究

本文使用明尼苏达满意度量表和离职倾向量表对80后知识型员工工作满意度与离职倾向进行研究,共发放390份问卷,获得有效问卷共332份。对所得数据,运用SPSS16.0统计软件进行信度分析、探索性因子分析、相关分析。通过探索性因子分析将工作满意度分为四个维度,即职权、工作条件满意度、职业安全、成长机会。研究结果发现:(1)工作条件满意度、职业安全与离职倾向呈负相关关系。(2)性别、学历、出生环境、获得最高学历所在城市类型与离职倾向无显著性差异。     

我国税务人员行为目标探索——来自安徽省的实证分析

文章通过设计《我国税务人员税收征管努力程度影响因素》心理评价量表和环境评价量表,并进行抽样调查,来测量各影响因素及其差异,以及不同的影响因素存在的客观税收征管环境。我们进行了探索性因子分析和验证性因子分析,并对问卷的信度和效度加以检验之后,发现影响因素可以分为:专业能力、提升与鼓励、报酬、福利、人际关系、外部影响等6因素,并且6因素的影响程度在不同样本之间呈现出很强的共性。通过对环境评价问卷的分析,可以看出这种共性是和客观税收征管环境相吻合,由此文章总结出现阶段税务人员的行为目标。最后文章针对税务人员心理需求和征管环境不和谐之处,对税收管理提出改进建议。     

投资领域风险态度量表的编制

根据国内外关于风险态度的文献和结构性访谈结果,编制了投资领域风险态度量表.本研究采用随机抽样方式,选取200名有实际证券市场投资经验的股民为被试,对编制的问卷进行检验,结果显示,该量表具有良好的信度和效度。对性别进行独立样本t检验,发现男女两性在风险态度上有显著差异。     

一个公用服务质量测评模型的构建和分析:来自中国公用服务业的证据

本文考虑了公用服务的特殊性和行业特征,在对天津经济技术开发区公用服务企业(包括自来水公司、电力公司、燃气公司、热电公司)调查研究基础上提出了公用服务质量概念框架,构建了公用服务质量测评模型。本文提出公用服务质量包括供能质量和服务过程质量两个维度。其中供能质量由标准性、稳定性、安全性、服务补救四个要素组成;服务过程质量由服务交互界面、员工服务表现、服务标准、服务流程、服务设施与工具、服务承诺、顾客期望管理、服务投诉八个要素组成。对四类公用服务的调查包括对27家企业用户和50位居民用户的访谈,以及对150家代表性企业用户、304名居民用户作为样本的问卷调查,收到企业用户的有效问卷120份、居民有效问卷256份。本文利用调查数据检验上述服务测评初步维度结构的信度和效度,修正并形成了最终的公用服务质量测评模型,并发现了模型在评价居民用户和企业用户服务质量感知的异同,讨论了该测评工具的管理实践意义和未来的研究方向。     

中国本土物流服务质量测评指标创建及其实证检验

本文首先回顾了国内外物流服务质量测评的研究现状，在此基础上，从客户视角出发，利用深度访谈技术和德尔菲专家意见法．形成中国本土物流服务质量测评指标的初始要素。然后在问卷中采用“直接询问感知期望差”的物流服务质量测量方法，选择服装行业进行实证研究。最后利用调查数据检验物流服务测评指标的信度和效度，修正并形成了7维度的中国本土物流服务质量测评指标体系，包括时间质量、人员沟通质量、订单完成质量、误差处理质量、货品运送质量、灵活性和便利性维度。     

IT企业员工应激量表的验证性因素分析

根据IT企业的工作特点,本文从工作负荷、技术更新、上级支持、人际关系和职业发展5个维度编制了IT企业员工工作应激量表,并对其进行了验证性因子分析.验证性因子分析的结果表明,量表的各项拟合指标均达到了拟合的要求,量表具有良好的信度和结构效度,可用于对应激水平影响程度的研究.     

Toward Development of the End User Computing Construct in a University Setting*

The authors identify and define the end user computing (EUC) construct and operationalize the construct through development of a valid, reliable measure called the EUC activities scale. This scale is designed to distinguish specific, discrete computer activities performed on the job. The research analyzes the validity and reliability of the instrument based on data obtained from 776 university employees who participated in the initial, exploratory application. Exploratory factor analysis of the scale resulted in five factors. In order of increasing complexity of job-related computer activities, these factors are: beginning EUC activities, intermediate EUC activities, advanced EUC activities, EUC facilitation activities, and EUC infrastructure activities. The factor analysis, reliabilities, and known-groups analysis provide support for the construct validity of the instrument when used in a university setting. Suggestions are provided for further use of the scale in business environments to increase generalizability, refine the instrument, and help establish a coherent theoretical basis for further research in EUC.     

服务业员工工匠精神的结构维度探索与测量量表开发

采用定性和定量研究方法相结合的方式,借助扎根理论对服务业员工工匠精神的结构维度进行了探索性研究,并在此基础上开发并检验了测量量表。研究结果表明,服务业员工的工匠精神是一个具有丰富内涵的多维度构念,包含职业承诺、服务追求、持续创新、能力素养、履职信念、传承关怀6个维度,其测量量表由6个因子、24个题项构成。因子分析的结果表明,所开发量表的信度和效度检验均达到理想水平。     

Attitudes toward physician assisted suicide: Poland and the United States

A scale to measure attitudes toward physician assisted suicide was administered to a sample (N=246) of Polish citizens and a sample (N=246) of U.S. citizens equated on gender, marital status, religion, and socioeconomic level. In both samples the reliability was substantial (Cronbach's alphas of .93 and .89), and the factor structure identical (one major factor). Significant ethnic differences were found for 10 of the 12 scale items, but no differences related to demographic variables. The obtained differences appear to parallel a conservative-liberal dimension, though this will need to be assessed in future studies.     

创新人才胜任力模型实证研究

利用开放式问卷调查、关键事件访谈等方法,设计创新人才胜任力调查量表,从人才供应—需求视角出发,对我国一些研究型大学、科研院所和科技型企业进行调研。基于此,运用探索性因素分析和验证性因素分析,构建了由27个胜任特征项目构成创新知识、创新品德、创新能力、创新精神、创新人格五大胜任力维度的创新人才胜任力结构模型。该模型具有良好的信度和效度,丰富了胜任力理论体系,为大学、企业等组织创新人才选拔、培养和评价工作提供决策参考。     

基于公文筐测验的商业银行高层管理人员选拔研究——以商业银行高级人力资源经理岗位为例

在采用文献法、访谈法和问卷法确定了银行高级人力资源管理者胜任力模型的基础上,设计和编制了适用于商业银行人力资源经理岗位的公文筐测验。研究结果表明,公文筐测验具有较高的信度和效度,可以在商业银行高层管理人员选拔中使用,但公文筐测验必须根据具体岗位来设计题目才能保证选拔的效果。     

The death distress construct and scale

The purpose of this research was to construct a short scale to assess the death distress construct, that is, death anxiety, death depression, and death obsession as derivatives from the already existing scales. A sample of 630 volunteer undergraduates responded to scales of death anxiety, death depression, and death obsession. A Pearson correlation matrix was computed using the 51 individual items of the three scales. A forced three-factor principal components analysis with orthogonal varimax rotation was carried out. Eight items with factor loading > 0.5 on each scale was determined. The eight items with highest factor loadings on Factor I were with "Death obsession," whereas the Factors II and III were labeled: "Death anxiety," and "Death depression." Their alpha reliabilities ranged from 0.83 to 0.93, indicating high internal consistency. One week test retest reliability ranged between 0.76 and 0.91, indicating temporal stability. A single high-loaded factor of death distress was disclosed, demonstrating the discriminant validity of the death distress construct and scale. Women obtained a significantly higher mean scores on all three factors. It was concluded that the aforementioned three factors were sufficiently independent to justify their use in assessing partially distinct sub-constructs as sub-components of the generic high-order factor of death distress, with empirical and clinical implications.     

Validating the Job Crafting Questionnaire (JCRQ): A multi-method and multi-sample study

Job crafting presents a set of proactive behaviours in which employees may engage to alter the job content or their relations with others at work. In recent years, several measures have been developed to capture job crafting. In the present study, we test the validity and reliability of an existing Job Crafting Questionnaire (the JCRQ) in four studies: first, we test the scale validity of the JCRQ in a Spanish diary study (Spain, N?=?164, diary occasions 820). Second, we test the scale validity across two Western (Spain, N?=?164 and UK, N?=?109) and two Eastern cultures (China, N?=?170 and Taiwan, N?=?165). Third, we test the test–retest reliability in a Spanish three-wave longitudinal sample (N?=?191). Finally, we test the criterion validity using data from the four countries. Results confirm the presence of five independent job crafting dimensions: increasing challenging demands, decreasing social job demands, increasing social job resources, increasing quantitative demands and decreasing hindrance job demands. The JCRQ shows acceptable test–retest reliability, scale and criterion validity across the four studies.     

The development and validation of a job crafting measure for use with blue-collar workers

Abstract

Job crafting describes a set of proactive behaviours in which employees may engage to shape their work in order to minimize hindering job demands and maximize resources and challenging demands. Such behaviours may be particularly important among blue-collar workers whose jobs are characterized by poor working conditions and low well-being. We present the development and adaptation of a job crafting measure that may be used among blue-collar workers, based on an existing scale by Tims, Bakker, and Derks (2012) that was not specifically developed for blue-collar workers. We test the validity and reliability of the measure in a longitudinal study based on multiple source information from mail delivery workers in Denmark (N=362 at Time 1; N=408 at Time 2). Results indicate the presence of five job crafting dimensions: increasing challenging demands, decreasing social job demands, increasing social job resources, increasing quantitative demands and decreasing hindering job demands. These can be reliably measured with 15 items. The measure shows acceptable discriminant and criterion validity, and test-retest reliability. The findings extend the application of the original questionnaire. They also add to knowledge of the job crafting behaviours in which blue-collar workers engage and link them to well-being outcomes.