员工情绪管理对工作绩效影响的实证研究——以服务型企业为例

员工情绪管理能力的强与弱,不仅影响员工个人的身体和心理健康、工作表现和人际关系,甚至会影响组织整体绩效的优劣。高绩效的员工不但需要具有突出的服务技巧、更高的服务智力和娴熟的应变能力,而且应该擅长调整自己的情绪以保持工作中情绪的稳定以及与同事、客户之间良好的关系。实证研究表明:情绪管理的四个维度(情绪觉察、情绪表达、情绪调整和情绪运用)之间存在显著的正相关关系,其与自我效能感之间以及与工作绩效三个维度(任务绩效、人际促进、工作奉献)之间也存在显著的正相关关系。同时,自我效能感与工作绩效三个维度存在显著的正相关关系。因此,服务型企业员工的情绪管理、工作绩效和自我效能感之间均存在显著正相关关系。     

员工关系对工作绩效的作用机制研究

关系治理是中国特有的一种管理方式.本文在梳理关系、组织信任与员工工作绩效已有文献的基础上,从理论上提出了关系的四维度(包括情感性、工具性、义务性和面子)模型.并结合现有的研究和访谈提出关系对员工工作绩效(包括任务绩效和周边绩效)的综合影响模型,指出员工关系不仅直接对员工工作绩效产生直接影响,而且通过人际信任和制度信任这两个中介变量对员工绩效产生间接影响.而且,根据中国人信任的特点,人际信任的中介效用可能强于制度信任的中介效用.     

江苏快递企业员工组织支持感、工作嵌入与工作绩效的相关性研究

本研究选取江苏快递企业员工作为研究对象,通过大规模问卷得到455份有效问卷,在相关分析的基础上进行结构方程统计分析.研究结果表明:组织支持感的各维度对工作绩效有显著正向影响;相较于价值认同和关心利益,工作支持对关系绩效的正向影响最强烈;组织支持感的各维度对关系绩效的影响均大于其对任务绩效的影响;工作嵌入在组织支持感和工作绩效间起到部分中介的作用.     

旅游企业社会责任对员工绩效的影响——以关系质量和工作投入为中介作用

旅游业的独特多重属性功能决定了旅游企业社会责任对员工绩效的影响机制不同于其他企业。本文根据社会交换理论,从企业员工视角以关系质量和工作投入为中介变量,实证分析旅游企业社会责任对员工绩效的影响作用机理。研究结论表明:旅游企业社会责任对员工绩效有显著的正向影响;而关系质量和员工工作投入在旅游企业社会责任与员工绩效之间起着中介作用,且关系质量的中介作用强于工作投入的中介作用。     

工作嵌入、工作满意度对工作绩效的影响研究

工作嵌入概念的提出为工作绩效研究提供了新的思路,其不仅能够降低员工的离职倾向,还能使其角色内和角色外的行为表现得到显著增强。本文通过对241名医务人员进行问卷调查,采用层级回归分析处理数据,从工作嵌入的角度探究如何提升企业员工的工作绩效并探讨工作满意度在其中的作用。结果显示:医务人员工作嵌入的工作联结维度与其工作绩效之间存在显著的正向关系,并且工作满意度在其中起到完全中介作用。当医务人员与其所在医院同事关系越密切,人际关系越和谐融洽,员工就会在工作中主动投入更多的时间和精力,所获得的工作满意度就会越高,进而个人的工作绩效有所提升。     

总体报酬、人力资本投资与员工创新绩效——有中介的调节模型

员工创新绩效是企业创新和国家创新的基础和根基,本文从整合货币报酬和非货币报酬的总体报酬出发,以总体报酬理论和人力资本理论为基础,通过构建一个被中介的调节模型,对总体报酬、人力资本投资和成就动机对员工创新绩效的影响机制进行研究。通过对26个省市自治区的1151分调查样本数据进行统计分析,结果表明:总体报酬显著正向影响人力资本投资和员工创新绩效,人力资本投资显著正向影响员工创新绩效;人力资本投资在总体报酬对员工创新绩效的影响中起部分中介作用,总体报酬中的薪酬与员工创新绩效的U型曲线关系通过薪酬对人力资本投资的U型关系进行传导,其他要素是线性传导;成就动机直接和间接调节了总体报酬对员工创新绩效的影响,并且调节了该作用机制得前后路径。本文的研究结论对于打开报酬与绩效的"黑箱"具有重要的价值。     

职业高原对企业研发员工工作绩效影响的实证研究——自我效能感的调节效应

利用问卷调查法收集数据研究职业高原与企业研发员工工作绩效的内在关系,探究自我效能感在该关系中发挥的作用。结果表明:职业高原的层级高原维度和中心化高原维度对工作绩效各维度有显著的负向影响;自我效能感对职业高原与工作绩效的关系的有显著的调节作用。从企业管理和研发员工双层视角提出优化组织设计、加强与员工沟通、关怀员工和提高自我效能感等减缓职业高原到来、提高工作绩效的管理建议。     

组织公平与员工绩效:基于商业银行的实证分析

组织公平感能够通过影响员工的态度与行为进而影响员工的绩效。基于商业银行的实证分析显示,组织公平对员工绩效、任务绩效及周边绩效具有显著正向影响,其中分配公平、程序公平及互动公平对员工绩效、任务绩效及周边绩效都具有显著正向影响,且三者对员工绩效、任务绩效及周边绩效的影响效果差别不大。因此,应通过建立完善的绩效管理体系和薪酬体系,营造公平的组织文化氛围,提升组织的软实力。     

供应商关系品质对政府采购绩效影响研究

供应商关系品质对政府采购绩效起着非常重要的作用,通过采用SPSS建模方法,可以分析其如何影响政府采购绩效。供应商和用户的关系品质主要包括信任、满意和承诺三个维度;政府采购绩效,通过管理绩效、财务绩效和社会绩效三个维度来衡量。研究结果表明供应商关系品质对政府采购绩效具有正向显著的影响。因此,政府采购首先要对供应商采取信任的态度、全面加强与供应商的关系、承诺要尽可能保证实现不故意放大承诺效应;改进与供应商的关系品质和协调自身的关系治理,应关注提升自己的实力和产品或服务的质量;政府采购管理者需要较为全面地考虑供应商关系交互情境及其他因素的影响作用。     

公共部门战略管理与工作绩效关系的实证研究

公共部门战略管理是新公共管理运动兴起的成果,它对于公共部门的管理效率和效果产生很大的影响。公共部门的战略管理内容和管理能力是影响组织工作绩效的两个重要因素,文章将工作绩效中的任务绩效、关系绩效和适应绩效作为因变量,研究了战略管理各维度作为自变量与之对应的相关关系和回归关系,认为公共部门战略管理对于工作绩效具有显著的正向影响,且影响的程度有弱有强。基于此,文章提出了相关建议。     

Dyad vs. network effects: Modeling relationships in personal networks using contextual effects

This paper proposes using contextual models to disentangle the effects of dyad characteristics from the effects of characteristics of the networks in which they reside. Multilevel models that nest dyads in personal networks can be coded for contextual analysis by entering both the dyad value of a predictor and the network mean of that predictor into the prediction equation. These models can then be used to measure a within-network effect for dyads and a network contextual effect. This paper conducts an example analysis of how dyad redundancy, and the network's average dyad redundancy, impact discussions of job opportunities. The findings suggest that the dyad and network effects of redundancy are in opposite directions: redundancy has a positive effect at the dyad level and a negative effect at the network level when predicting number of jobs discussed. These results support the major social capital tenets of closure and brokerage, respectively.     

绩效工资改革探讨

绩效工资是依据员工个人绩效而增发,是通过对员工绩效的有效考评为基础,实现将工资与考评结果挂钩的工资制度.它的理论基础就是:"你的报酬是你应该得到的".对业绩进行考评,然后以之为基础计算薪酬,既体现了客观公正,又推动了员工之间的竞争,从而推动事业单位提升业绩.     

企业持续营销能力与企业绩效关系的研究

企业持续营销能力是以内部顾客获得满意为基础,以外部顾客及竞争者为导向协调企业内部组织,使企业内部与外部市场信息得到交换,通过学识的积累,制定有效的营销战略和策略,从而使企业获得持续发展的能力;企业持续营销能力由营销文化、营销学习能力和营销运作能力三个层面要素组成,其各组成要素存在作用关系并对企业绩效产生作用影响;营销文化对营销学习能力和营销运作能力有正向的显著作用影响,营销学习能力对营销运作能力有正向的显著作用影响;营销文化和营销学习能力对企业长期绩效有正向的显著影响,而营销运作能力对企业短期绩效的作用影响大于对企业长期绩效的作用影响。     

The impact of cumulative family risks on various levels of food insecurity

The study uses the Fragile Families and Child Well-being Study (N = 2025) to examine the relationship between four cumulative family risk indices and refined measures of food hardship: marginal food security, low food security, and very low food security. Regression analyses indicate that cumulative family risk indices are useful in differentiating various levels of food insecurity. Specifically, the maternal poor health and risky health behaviors index is pertinent for distinguishing (1) food insecure from marginal food secure households and (2) very low food secure from low food secure households. In addition, the financial strain index is pertinent for differentiating between marginal food secure families from food secure families among non-poor households. Connecting food assistance programs with established social services may decrease the negative impact that cumulative family-level risk factors have on families’ varying levels of food insecurity.     

Labor market influences on Women's fertility decisions: Longitudinal evidence from Canada

While fertility theories suggest that insecure labor market experiences encourage women to postpone having children, few have examined whether job insecurity perceptions influence fertility in the North American context—an omission we address in the current study. Findings from event history analyses of a panel dataset of Canadian workers (Canadian Work, Stress and Health Study) reveal that perceived job insecurity is salient for women's first birth decisions but not subsequent births. Further subgroup analyses show that the association between perceived job insecurity and likelihood of a first birth is limited to college-educated women and those in low unemployment labor market regions. Among women with less than a college degree and those in high-unemployment regions, the likelihood of a first birth does not vary by respondents' perceptions of insecurity. Results suggest a more nuanced relationship between insecure work and women's childbearing decisions than predicted by traditional pro-cyclical accounts of the economy-fertility association.     

国家工作人员职务犯罪的情景预防策略研究

20世纪90年代以来,国家工作人员职务犯罪对我国的政治体制产生了巨大的冲击和影响,而传统犯罪预防体制下的社会治安综合治理对职务犯罪的预防显然存在着一定的缺陷,故将情景预防机制引入到职务犯罪预防之中,对职务犯罪预防体系的完善具有重要意义。     

基于认知过程维度的第二语言能力表现行为框架的构建

运用修订后的布卢姆目标分类体系构建第二语言能力表现行为框架,基于认知过程维度,对汉语作为第二语言学习者的语言能力表现进行系统和直观的描述,同时,借助英语作为第二语言能力表现评价的相关研究成果,构建汉语作为第二语言能力表现行为框架,设计相应的任务样例;旨在探索出一条将目标、教学和测评一致起来路径。本研究对基于认知过程维度的第二语言能力表现行为框架进行了界定,对框架的功能和适用范畴进行了阐述。     

The Contextual Effects of Community Social Capital on Academic Performance

Although previous research has underscored the importance of family social capital in serving educational purposes, few studies have examined the relationship between social capital accumulated in a local community and the academic performance of all students living in the community. The current study has applied an explicit multilevel model to study this relationship. Hierarchical linear model analyses of a nationally representative sample of 8th-grade students have demonstrated that most measures of community social capital are consistently associated with performance, even after controlling for measures of family social capital and demographic factors. Further, the socioeconomic characteristics of a community and the process component of community social capital explain a large portion of the associations between community structure and academic performance. In addition, the contextual effects of a high concentration of nontraditional and large families vary according to the level of process social capital. Finally, most of the contextual effects examined are approximately linear. In summary, this study has underscored the importance of community-based social capital in studying academic performance.     

The skill-divide in job quality: A cross-national analysis of 28 countries

This study focuses on the skill divide in job quality and the role of social institutions in structuring the relation of workers’ qualifications to the attributes of their jobs. Four measures of job quality are examined: job security, job achievement, job content and work schedule flexibility. The study is based on the 2005 ISSP module on work orientations and encompasses 28 countries. Obtained through multilevel modeling, the findings show that low-skilled workers are disadvantaged in all aspects of job quality. However, skill inequality in the quality of employment depends on countries’ characteristics, with declining inequality in countries at higher levels of technological development and to some extent also in times of technological growth. At times of high unemployment, skill disparities in job security widen while on other measures of job quality they decline. Under high market regulation, the low skilled enjoy better job security but on other measures, skill inequalities increase.