A framework for evaluating the benefits of collaborative technologies in engineering innovation networks

In times of rapid economic change, the decrease in knowledge value becomes inversely proportional to its speed of obsolescence, with successful organisations seeking to connect more rapidly and more effectively with others in the creation of new knowledge. The past decade has seen a growing interest in communities of practice as a method for transferring and generating knowledge within product development, rooted as they are in the nature of knowledge creation as a socially embedded process. Given the widespread adoption of collaborative technologies as facilitative platforms for innovation in the interactions of contemporary communities of practice, the objective of this research is to develop an evaluation paradigm and employ it to examine how such interaction is facilitated through the medium of Web 2.0 technologies. The contribution of this research to theory and innovation technology practice will be to further the understanding of collaborative technologies by examining the impact of Web 2.0 technologies on engineering innovation networks. Furthermore, it brings together the three diverse research areas of technology innovation, internet collaborative tools and psychological barriers and enablers.     

3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance

Increasingly, organizational work is conducted by virtual teams interacting across boundaries of space and time. Despite advances in collaborative technologies, members of virtual teams often find the experience challenging and a far cry from physically “being there.” In response, immersive and interactive three‐dimensional collaborative virtual environments (3D CVEs) are emerging and purported to address the shortcoming of earlier technologies. How teams will interact and ultimately perform in a 3D environment remains to be seen. In this study, drawing from group and communication theories, we explore the link between collaborative behaviors and the performance of virtual teams working in a 3D CVE. We report on the results of a controlled experiment consisting of 39 virtual teams of 91 individuals. Through cluster analysis, we identify distinct patterns of collaborative behaviors associated with differential levels of performance. Our findings provide a deeper understanding of how the unique spatial and visual characteristics of 3D CVEs may transform virtual work.     

Nurturing life-science knowledge discovery: managing multi-organisation networks

Advancement of knowledge is the seed of the innovation process. As innovations have become more complex, organisations are driven by an increased need to collaborate in order to combine specialist capabilities to meet emerging market needs. The life sciences are one sector where collaborative innovation is highly evident. This article examines the phenomenon of knowledge-generating networks within the life sciences. The study explores the drivers of collaborative endeavours and investigates how knowledge networks linking the capabilities of public research centres and commercially focused pharmaceutical organisations can be managed to deliver the required synergistic benefits for partnering organisations. Three case studies of functioning university–industry knowledge networks are analysed and a model reflecting their network's life-cycle phases is presented. The discussion identifies the specific challenge posed at each of the network's development stages, together with the management process required to secure sustainable knowledge creation and effective transfer of this knowledge into innovation-generating R&D.     

参与度、信任与合作效果的关系——基于中国非营利组织与企业合作的实证分析

非营利组织与企业合作共同解决社会问题,是非营利组织和企业共同关注的发展战略,也是和谐社会建设的重要方面。本文基于中国非营利组织与企业合作的现实,通过建立合作双方参与度、信任关系与合作效果的假设模型,根据230个合作项目样本数据,利用回归分析进行了检验。分析结论表明,高的参与程度会带来良好的合作效果;信任在参与度与合作效果关系中的中介作用不完全一致:在参与度影响合作的直接效果中起中介作用;在参与度影响知识创造效果中没有起中介作用;在参与度影响社会效果中起到一定的中介作用。这对改进非营利组织与企业合作管理实践,以及有目的和针对性地实现相应合作效果具有指导意义。     

知识链视角下开放式创新主体的联盟策略研究

创新联盟是开放式创新的实践基础,选择适宜的合作伙伴缔结创新联盟是组织面对的重要决策问题。本文以组织间知识转移为线索,考虑一个由知识源、知识转化中介与信息服务机构组成的知识链,以知识产权交易为合作机制设计序贯博弈模型,分析了不同的联盟策略对组织的知识创造与创新收益的影响。研究表明:缔结创新联盟能够产生双赢效应,即同时提高联盟内部成员与非联盟成员的知识创造及创新收益;知识链在集中决策时的整体创新收益与知识创造均高于分散决策;由知识源与信息服务机构组建创新联盟是分散决策下知识链的最优联盟策略。研究结论有助于揭示开放式创新的知识转移对组织联盟策略的作用机理。     

Strategies for Knowledge Creation in Firms *

We extend the knowledge‐based view by providing an explanation of how firms develop the capability to create knowledge. We take the view that firms are distributed knowledge systems composed of individuals who embody knowledge, and theoretically identify and empirically test the existence and effectiveness of two strategies – organization and project team – that promote their interactions to develop this capability. On the one hand, building on what we call the organization‐level innovation literature, we identify the organization strategy, which suggests investment in organization‐level integrative management practices to facilitate interactions to create knowledge among individuals situated in different parts of the system, independently of when a knowledge‐creation task is established and individuals are organized to create knowledge. On the other hand, building on what we call the team‐level innovation literature, we identify the project team strategy, which suggests investment in project team‐level integrative management practices to facilitate interactions to create knowledge among individuals once a knowledge‐creation task is defined and individuals are placed into teams to create knowledge. The two strategies are substitute approaches for the development of the capability, although the organization strategy appears to better predict outcomes of the capability. However, this approach might be more costly, so not all managers will choose to follow it.     

A Staged Service Innovation Model*

Drawing from the new product development (NPD) literature, service quality literature (SERVQUAL), and empirically grounded research with 53 service innovation decision makers, we develop a staged service innovation model (SIM) for decision makers. We tested the model using empirical data from 329 firms across five industries. The empirical results show that integrating prelaunch service quality training into new service development process leads to successful service innovation. The model developed in this article can be used as a decision support tool and diagnostic model for assessing service innovation ideas, evaluating performance of ongoing service innovations, allocating resources, and improving success rate of service innovations. Decision makers can use the measures developed in this study as a checklist to identify their strengths in delivering service quality to their own customers as well as areas of improvement. This article extends service innovation research by combining NPD and service quality development into a single study and opens the door to further work that could help improve the success rate of service innovations. The model can serve as a base model for future research extensions in service innovation research. A major takeaway for the academic reader is that the SIM demonstrates the value of using the SERVQUAL literature to understand how best to provide excellent quality that results in more fully satisfied customers and, ultimately, improved service performance.     

Effects of intellectual capital and university knowledge in indigenous innovation: evidence from Indian SMEs

Abstract

Intellectual capital and collaboration with universities are vital knowledge management practices for small- and medium-sized enterprises (SMEs) to innovate and improve the effectiveness of their operations. This study investigates empirically the impacts of intellectual capital and university knowledge on indigenous innovation and how business and institutional environments affect the relationships. The research model is tested using moderated regression analysis and data collected from 150 SMEs in India. The results show that intellectual capital and university knowledge improve indigenous innovation, both individually and interactively. The effect of intellectual capital in indigenous innovation is amplified by dysfunctional competition whereas the effect of university knowledge in indigenous innovation is attenuated by environmental uncertainty. In addition, we find that indigenous innovation is positively associated with business performance. The impact of indigenous innovation on business performance is enhanced by dysfunctional competition but reduced by environmental uncertainty.     

Structural determinants of team performance: the mutual influences of learning culture,creativity, and knowledge

This study examined the effects of supportive learning culture, team creativity, and collaborative knowledge creating practices on team performance. A survey was used to collect data from a total of 228 knowledge workers from nine Korean organizations. Analyses included measuring item internal consistency, validating proposed constructs, and examining structural relationships using Structural Equation Modelling. The proposed research model was validated in terms of item internal consistency and a model-fit in the Korean business context. Supportive learning culture had a positive and direct influence on team creativity and on the teams' collaborative knowledge creation practices; however, it had an indirect influence on the team performance through the variables of team creativity and knowledge creation practices. In the conclusion, limitations, implications, and further research suggestions are discussed.     

Collaborative Innovation with Customers: A Review of the Literature and Suggestions for Future Research*

Collaborative innovation with customers or users is increasingly important for the development of new products and services. In this paper we provide a review of the literature, placing emphasis on how firms engage in collaborative innovation with individual and business customers. Our review develops a synthesized conceptual framework from three existing models, and other streams of research, to organize this diverse body of literature. We review studies from several disciplines including innovation, strategy, management, marketing and information technology. Although much of the literature assumes net positive benefits from such collaboration, we also discuss contrary perspectives. We highlight areas in which research is needed for greater understanding of the strategic issues and for managing the collaborative process, and provide suggestions for future studies.     

Innovation: a knowledge transfer perspective

One means of innovation is the adoption of new knowledge from external sources. This article describes theory building research to improve the transfer of knowledge between universities and businesses that are collaborating together. Using pilot studies and in-depth interviews based on real-life innovation projects, the research identified and confirmed two hypothetical constructs; that successful knowledge transfer comes from the transfer of tacit knowledge; and that tacit knowledge can best be transferred in this arena using rich media channels. This article describes the research and goes on to assess a range of channels for their media richness and their ability to transfer tacit knowledge. This article then positions this in the frame of collaborative or open innovation. It concludes that selection of the appropriate channel can improve the innovation through the transfer of knowledge between organisations and presents a model for successful application.     

Communicating collaborative leadership

Collaborative or shared leadership has frequently been advocated as an alternative to vertical or top-down leadership. Building on the conceptual and theoretical aspects of collaborative leadership developed in previous research, this study examined the specific communication behaviors and processes used to create collaborative leadership. Based on participant observation ethnography and interviews of all the major participants, the authors collaborated on this study to explore how the leader's attitudes, behaviors, and communication supported collaboration and how the group members participated in creating a collaborative culture. The findings may be transferable to other group endeavors in which leaders and members wish to create a collaborative group process.     

协作研发与在位企业突破性技术创新及代际知识桥的中介作用——以汽车行业为例

鉴于代际知识桥对企业突破性技术创新的作用可能不同,以65家汽车行业整车在位企业为样本,对其2009~2019年的面板数据进行负二项回归分析后发现:协作研发能够直接提升在位企业的突破性技术创新绩效,且显性代际知识桥与隐性代际知识桥在其间均可发挥积极中介作用;旧技术创新绩效对协作研发与突破性技术创新绩效的关系会产生积极作用,对显性代际知识桥与突破性技术创新绩效的关系会产生消极作用,但均不显著;旧技术创新绩效对隐性代际知识桥与突破性技术创新绩效的关系会产生显著消极作用。     

Open collaborative innovation and digital platforms

Abstract

This study uses contract theory to analyse the relationship between open collaborative innovation strategies and digital platforms. We argue that a collaborative mechanism and governance of the platform affect how operations are run and impact firm ambidexterity. We also explain how the twofold revealing strategy, both selective and free occurs via the platform and how governance positively impacts the coordination mechanism. A case study analysis on TIM OPEN draws a ground-breaking framework for future investigations. The analysis suggests that the combination of digital platform and collaborative innovation can facilitate the creative process and be a driver of operational synergies. Results confirm that the adoption of digital platforms for collaborative innovations reduces transaction costs.     

Breadth of external knowledge sourcing and product innovation: The moderating role of strategic human resource practices

Prior research has argued that external knowledge sourcing can be supported by effective strategic human resource (HR) practices. However, whether and how the adoption of new organizational mechanisms in group settings influences the relationship between external search strategies and innovation performance represents an unanswered question. Therefore, the present paper aims to explore the relationship between the breadth of external knowledge sourcing (i.e., external search breadth) and product innovation by unveiling the moderating effects of strategic HR practices, as represented by the implementation of heterogeneous work groups and brainstorming sessions. On the basis of data from the Italian Innovation Survey, our results reveal that external search breadth is curvilinearly (inverted U) related to product innovation, and its negative effects occur later in the presence of heterogeneous work groups and brainstorming sessions.     

协同创新、知识溢出的演化博弈机制研究

基于演化博弈理论,研究企业、大学和科研机构间协同创新过程的"演化稳定策略"。通过设计知识共享模型分析知识投入与知识溢出对协同创新的影响并进行仿真检验。研究认为,长期的协同创新中"合作"策略是参与方采用的"演化稳定策略";当参与方数量不同时,小群体一方率先实现"合作"策略稳定,群体数量相近时双方采用"合作"策略的收敛速度趋于一致;增加知识溢出有利于提高协同创新效率与稳定性。在理论上解释了协同创新博弈的合作策略稳定性,为产学研合作的机制设计提供决策参考。     

Invisible Whispering: Restructuring Collaborative Decision Making with Instant Messaging

Organizational decision making is dominated by teams. When an important decision is required, a team is often formed to make it or to advise the individual decision maker, because a team has more resources, knowledge, and political insight than any one individual working alone. As teams have become geographically distributed, collaboration technology has come to play an important role in such collective decision making efforts. Instant messaging (IM) is an increasingly prevalent workplace collaboration technology that enables near‐synchronous text exchanges on a variety of devices. We examined the use of IM during face‐to‐face, telephone, and computer‐mediated team meetings, a practice we call “invisible whispering.” We introduce Goffman's characterization of social interaction as dramatic performance, differentiable into “front stage” and “backstage” exchanges, to analyze how invisible whispering alters the socio‐spatial and temporal boundaries of team decision making. Using IM, workers were able to influence front stage decision making through backstage conversations, often participating in multiple backstage conversations simultaneously. This type of interaction would be either physically impossible or socially constrained without the use of IM. We examine how invisible whispering changes the processes of collaborative decision making and how these new processes may affect the efficiency and effectiveness of collaborative decision making, as well as participation, satisfaction, relationships among team members, and individual attention.     

Leveraging global sources of knowledge for business model innovation

This article explores the concept of leveraging global knowledge for business model innovation, whereby knowledge is transferred across space and firm boundaries for the reconfiguration of an incumbent firm's business model. Considering the implications of an ever-increasing fragmentation of global value chains and the associated dispersion of global knowledge sources, we propose that supply chain partners at foreign locations can provide valuable knowledge that incumbents can leverage to change their business model. Integrating insights from global supply chain, business model, and organizational learning literature, we theorize and empirically test how different organizational capabilities enable firms to acquire knowledge from foreign partners, integrate external with internal knowledge, transform knowledge through experimentation, and finally apply global knowledge in the form of business model innovation. We conclude with suggestions for future research.