Examining the Joint Roles of Responsibility and Reinforcement History in Recommitment*

The present study examined the combined effects of responsibility and reinforcement history on investment responses during a series of failure experiences. Subjects performed a variation of the A and S decision case [27] under one of six conditions varying in responsibility (high, low) and reinforcement history (variable partial, fixed partial, no training). When investment responses at the start of the period of continuous losses were examined, results indicated that high responsibility and a variable history of reinforcement are both necessary conditions for escalation to occur. When later responses were included in the analysis, reinforcement history and time were the main factors affecting recommitment responses. These results suggest possible refinements to current models of escalation.     

Escalation: The Role of Problem Recognition and Cognitive Bias

Escalation of commitment to a failing course of action is an enduring problem that remains central to the study of managerial behavior. Prior research suggests that escalation behavior results when decision makers choose to ignore negative feedback concerning the viability of a previously chosen course of action. Previous work has also suggested that certain cognitive biases might promote escalation behavior, but there has been little attempt to explore how biases other than framing affect escalation. In this article, we explore the extent to which decision makers actually perceive negative feedback as indicative of a problem and how this influences their decision to escalate. Although problem recognition and cognitive biases have been intensively studied individually, little is known about their effect on escalation behavior. In this research, we construct and test an escalation decision model that incorporates both problem recognition and two cognitive biases: selective perception and illusion of control. Our results revealed a significant inverse relationship between problem recognition and escalation. Furthermore, selective perception and illusion of control were found to significantly affect both problem recognition and escalation. The implications of these findings for research and practice are discussed. To improve problem recognition and reduce the incidence of escalation, practicing managers should implement modern project management practices that can help to identify and highlight potential problems while guarding against these two key cognitive biases that promote the behavior.     

Information Technology Project Escalation: A Process Model*

Information technology (IT) a common and costly problem. While much is known about the factors that promote escalation behavior, little is known about the actual escalation process. This article uses an in‐depth case study to construct a process model of escalation, consisting of three phases: drift, unsuccessful incremental adaptation, and rationalized continuation. Each phase encompasses several within‐phase escalation catalysts and the model also identifies triggering conditions that promote transition from one phase to the next: project framing (antecedent condition), problem emergence, increased problem visibility, and imminent threat to project continuation (triggering the outcome deescalation). The results show that escalation is not necessarily the result of collective belief in the infallibility of a project. Rather, escalation results from continued unsuccessful coping with problems that arise during a project. Furthermore, the results suggest that the seeds of escalation are sown early: the very manner in which a project is framed contributes to whether or not the project will become prone to escalation. As problems ensue, repeated mismatches between attempted remedies and underlying problems contribute to fueling the escalation process. Implications for research and practice are discussed.     

考虑社会责任的供应链定价与碳减排决策

由于企业社会责任对供应链的可持续发展具有重要影响，所以，针对考虑企业社会责任的供应链管理进行深入研究是十分必要的。在碳总量控制与交易制度下，针对由一个制造商和一个零售商组成的二级供应链，分别分析零售商、制造商领导情形下供应链成员的定价和碳减排决策，并着重探讨零售商的社会（福利）责任关注行为、低碳技术投资效率和消费者环保意识对企业决策和利润（效用）、总消费者剩余以及社会福利的影响。研究表明：零售价格、碳减排水平以及产品销售量可能随着零售商的社会（福利）责任关注度的提高而同时增加；在零售商领导型供应链中，零售商利润的增加并不总是依赖于低碳技术投资效率（消费者环保意识）的提高；在制造商领导型供应链中，零售商的社会责任关注度的提高可使制造商和零售商同时获益，且制造商可能存在先动劣势。     

Supply Chain Consequences of Subsidies for Corporate Social Responsibility

The use of government incentives tied to market prices as means of boosting corporate social responsibility (CSR) has expanded notably in recent decades. Enhanced business tax deductions for charitable donations and credits for conservation easements are notable cases. While providing incentives for socially desirable behavior to achieve legislative goals has intuitive appeal, the broader economic consequences are not always fully understood. In this study, we examine such wider consequences for supply chains when subsidies for CSR are offered. One effect we identify is that since incentives are typically tied to market value, firms have not only an added incentive to achieve societal objectives (say by donating inventory) but also an incentive to raise output (retail) market prices. A second consequence is that since firms forgo potential revenues by engaging in socially desired behavior, they become increasingly sensitive to supplier pricing; in an uncoordinated supply chain this leads to input (wholesale) price concessions. Among other things, the results underscore that incentives put in place to meet broader societal objectives also have notable ramifications for suppliers, retailers, and consumers in primary markets.     

The effects of leadership change on team escalation of commitment

Although teams benefit from developing plans and processes that boost efficiency and reduce uncertainty, they may become too attached to these plans and escalate commitment when an alternative response is needed. Drawing on theories of team leadership, team processes and escalation of commitment, we propose that a change in leadership can help the team reduce commitment to outdated plans and avoid further escalation over time. Across two studies, we tested and found support for our hypotheses and provide evidence that leadership change can break the cycle of escalation by enhancing leader-driven team reflection and refocusing the team on error correction instead of additional investment. We discuss how the results of these studies extend existing theory and add to our understanding of the important role leaders play in enhancing team adaptation and preventing team escalation.     

How The Europeans Got a Head Start on Policies to Promote Global Corporate Responsibility

This article considers the debate over public policies to promote global corporate responsibility in the United States and in Europe. The debate and the response of policymakers is compared along with an explanation of how Europeans are developing a policy response encouraging corporate social responsibility. Finally, recommendations are made for U.S. policymakers based on encouraging ethical behavior around the world.     

中国劳动密集型制造业的生产力困境——企业社会责任的视角

在“用工荒”已经出现并将持续存在的情况下,中国劳动密集型制造业企业面临其特有的“生产力困境”.追求高度分工的运营策略虽然提高了企业的运营效率,但也使企业变得脆弱且反应迟钝,难以应对“用工荒”的挑战.本文尝试从企业社会责任的角度寻找帮助企业走出困境的办法.运用结构方程模型(SEM)通过对大样本(N=1185)企业员工问卷数据的分析,我们发现员工感知到的企业的社会责任努力能有效降低员工的离职意愿,同时提高其工作绩效;而且当企业采用高度分工策略时,上述关系变得更强.员工离职率的降低能有效提升企业应对“用工荒”的能力从而降低企业运营风险,员工工作绩效的提升将有助于改善企业整体运营效率.因此,我们认为企业的社会责任行为有助于缓解企业运营效率与运营灵活性之间的矛盾,帮助企业走出“生产力困境”.     

Integrating a Top‐Down and a Bottom‐Up Approach: Formal and Informal Risk‐Handling Strategies in a Utility Company

In this study, we bring together a top‐down and a bottom‐up approach of risk handling. We do so by conceptualizing and qualitatively and quantitatively measuring formal and informal risk‐handling strategies in a Dutch utility company. We conceive of formal risk handling as regulating, training, and educating safety and enforcing rule compliance, while we distinguish three different informal risk‐handling strategies: discretionary specialization, tacit knowledge, and taking personal responsibility. We show that the formal risk‐handling strategy and the three informal risk‐handling strategies can be measured separately. Hence, we have validated the measurement of all four strategies derived from two different risk‐handling approaches. Moreover, we have demonstrated that the perceived use of the four strategies has different effects on unsafe behavior: formal risk handling and tacit knowledge decrease it, discretion increases it, and taking personal responsibility has no effect on unsafe behavior.     

Strategies for leader cognition: Viewing the glass “half full” and “half empty”

Leader cognition proves to be central to organizational functioning as leaders generate solutions and provide direction when organizations encounter problems. This study examined the effects of utilizing different general thinking strategies for thinking through organizational problems on the formation of problem solutions and statements articulating a future vision. Specifically, the effects of focusing on the positive, the negative, or balancing positivity and negativity were examined regarding their influence on the quality, originality, and elegance of solutions and the viability of vision statements. Participants were asked to assume the role of a leader in an educational technology firm and provide a solution and vision statement to address the firm's challenges. The results revealed that a positivity strategy – thinking about positive outcomes and means for attaining success – resulted in lower quality solutions and less viable visions than a balanced positive–negative strategy—either thinking about negative outcomes and means for attaining success or positive outcomes and means for avoiding failure. Solution originality, however, was moderated by attribution of responsibility such that thinking about negative outcomes and avoiding failure resulted in more original solutions when responsibility for the conditions confronting the firm could be attributed externally rather than internally. The implications of these findings for understanding leader cognition and performance are discussed.     

The Social Responsibility of Managers: Reassessing and Integrating Diverse Perspectives

The social responsibility of business has been a prominent issue in the academic and practitioner literatures, as well as in the curricula of business schools, for many years. While Friedman's iconic defense of profit maximization as the responsibility of management has been widely and extensively assailed, emerging positions on the role of business in society offer little clear and practical guidance to current managers, as well as Masters of Business Administration students. I argue in this article that the focus of the debate should shift to considering how the rules of the game surrounding business' behavior should be formulated and what the role of socially responsible managers should be in helping to establish those rules. My contention is that the goal of society should be to strengthen the linkage between the achievement of social objectives and profit maximization by business through “bright line” regulations and laws. Socially responsible managers will participate in setting the rules of the game by advising policymakers on how specific regulations and laws can be structured so that they most effectively condition the linkage between social objectives and profit maximization. If there is a unique social responsibility of managers beyond profit maximization, it is to participate in the policymaking process “honestly,” that is, without attempting to game the system through guile and opportunism.     

The Impact of Corporate Social Responsibility Activities on the Consumer Purchasing Situation

To explore the impact of corporate social responsibility (CSR) activities on the consumer purchasing situation, we arranged a scenario where participants (n = 451) purchased workout clothes. The results (r = 0.996, p = 0.000) show that (1) relative to other relevant marketing activities, CSR activity was not the most salient antecedent stimulus, (2) general CSR activities may have a lower impact on purchasing behavior than more specific CSR activities, (3) some CSR activities may have a negative impact on purchasing behavior, and (4) CSR activities may have a different impact on different segments. We propose that the impact of CSR can be understood as rule-governed behavior situated in the consumer’s situation. A functional understanding of the impact of CSR on the purchasing situation could help companies to develop more effective marketing campaigns and, in addition, maintain activities that benefit not only the company but also society as a whole.     

基于社会网络视角的企业社会责任行为相似性研究

本文利用国泰安数据库和锐思数据库中2010年-2012年的我国上市公司管理层数据、公司财务数据,以及润灵环球责任评级2010年-2012年我国A股上市公司的企业社会责任评级数据,从社会网络的角度出发,探索我国上市公司社会责任履行行为的相似性。研究结果发现,公司之间存在的社会网络会造成企业社会责任履行行为具有一定的相似性。当企业越是处于核心地位,越是容易传播信息,控制能力越强的时候,该公司同与之相关联的公司在社会责任履行行为方面越是具有相似性。这一结论为改善我国企业社会责任履行现状提供了一个全新的思考方向。     

心理意识因素对消费者生态文明行为的影响机理

研究了心理意识因素影响消费者生态文明行为的路径,并考察了人口统计变量对这些路径关系是否存在调节效应。结果表明,资源环境情感、社会责任意识对生态文明行为存在直接效应,资源环境感知对生态文明行为存在间接效应,资源环境知识、个人消费观念对生态文明行为既存在直接效应也存在间接效应。另外,性别、年龄、学历、收入这4个人口统计变量对于心理意识变量和生态文明行为之间的特定路径关系存在调节效应,它们影响着以上特定路径关系的有无或强弱。     

产业政策的中长期主题:发展中技术产业

加入ＷＴＯ后 ,中国一方面要在ＷＴＯ的规则下逐渐取消大部分产业的贸易干预 ,另一方面又需要运用适当的政策手段推动产业结构升级 ,但是应重点发展哪些产业呢 ?我们认为面对经济全球化的国际环境 ,中国产业结构升级的起点和方向都应调整到以技术密集度为衡量指标的产业坐标系上 ,不再以劳动密集型和资本密集型标准区分和规划产业 ,推动主导产业沿着技术密集度阶梯快速攀升。在“入世”后的１５年内 ,产业政策的主题就是大力发展中技术产业。     

Financial Returns of Corporate Social Responsibility,and the Moral Freedom and Responsibility of Business Leaders

A number of theorists have proposed mechanisms suggesting that corporate social responsibility produces better financial results. Others subscribe to the theory that, realistically, less ethical means are necessary. This article contains an analysis of these perspectives drawing on observations from evolutionary game theory and nature. Based on these analyses, it is concluded that the financial returns of corporate social responsibility and irresponsibility (CSR and CSI) are equal on average. The explanation is that CSR and CSI aredriven to a state of equilibrium, because if one or the other were to offer higher profits, it would attract more players who would compete for the best opportunities until there was no difference in average profit. Existing empirical research generally shows a positive correlation between CSR as measured and corporate financial performance. It is argued that what is actually causing that finding is probably not CSR but management skill. More skillful managers, whether actually responsible or irresponsible, are able to obtain both higher profits and greater credit in imperfect measures of CSR. Next it is shown that this theory of equal returns implies greater moral freedom and therefore responsibility for business leaders. It is concluded that this insight can intensify the interest of decent business leaders in vigorously championing CSR.     

Employee Volunteering and Social Capital: Contributions to Corporate Social Responsibility

As employee volunteering (EV) is increasingly regarded as a means of improving companies' community and employee relations, we investigate the contribution of EV to corporate social responsibility, specifically whether and how it contributes to social capital. We investigate the dynamics of EV in three UK companies. We explore the social relations and resources which underpin social capital creation; the roles of opportunity, motivation and ability in bringing the actors together and enhancing their capacity for cooperation; and the ways in which alternative EV modes inform the different dimensions of social capital – networks, trust and norms of cooperation. Our paper contributes to our understanding of EV and the factors that enable it to create social capital. Finally we assess the contribution of EV to the overall corporate social responsibility agenda of companies.