A Comprehensive Model for Measuring the Potential Impact of Information Technology on Organizational Strategic Variables*

The existing literature on the impact of information technology (IT) does not include rigorous theory building or empirical studies. This research seems to be the first comprehensive investigation towards the development of an empirically validated comprehensive model for understanding the potential impact of IT on organizational strategic variables. More specifically, organizational and industrial variables that appeared to be affected by IT are identified, measured, and operationalized in the form of a comprehensive model. This study is based on structured interviews with a carefully selected sample of 31 strategic managers who had experience using IT for strategic decisions. In addition, the variables included in the model are well grounded in the information systems literature. The variables are then empirically validated and their reliabilities critically tested. A comprehensive model is derived from these validated variables. The model is a first step towards measuring the overall potential impact of IT on an organization. The model can also be used to gauge IT's potential impact on individual strategic variables. A set of hypotheses is also presented for future research. The hypotheses primarily relate to the impact of IT on organizational strategic performance. The model provides an empirically validated foundation for testing of such hypotheses.     

The Information Problems in Organizations: A Research Model for the Value of Information and Information Systems*

Growing recognition of the need for better management information system (MIS) theory and practice centers around problems with identifying the value of information and information systems in organizations. This paper addresses this issue by showing that existing theory in organizational economics and industrial organization directly relates to information problems in organizations (their nature, and their effects in terms of organization structure and performance). The paper categorizes these problems and associated theories into four distinct classes and shows that MIS research and practice can be mapped to information problems of each type. Because the economic theory pertinent to specific information problems includes the nature of the organizational response to information constraints, it also provides insight into the nature of the improvement to be realized if information constraints can be overcome. These improvements can then be interpreted as the value of the associated information systems which suggests using the resultant classification scheme to map between information problems and system value. The paper shows that this methodology provides a more appropriate level of focus than either traditional normative or business value methods, especially because many improvements have structural as well as performance consequences.     

Media Appropriateness: Effects of Experience on Communication Media Choice

Organizations are faced with a myriad of emerging advanced information technologies. Management may be anxious about the numerous choices while simultaneously yearning for instant realization of benefits promised by the adopted technologies. Management should also be aware that the eventual institutional use of these technologies is dependent upon the learning and training opportunities presented to individuals. Individual approval or established perceptions toward technology appropriateness are mostly idiosyncratic and contingent upon numerous factors such as task goals or prior technology experience. This paper examines the effect of learning experiences with nine communication media, based on perception changes of media appropriateness. Two hundred and ninety-five MBA students participated in a longitudinal quasi-experimental study. Results indicate that traditionally rich media such as face-to-face, group meetings, and telephone were consistently perceived to be more appropriate than emerging new media over time. However, an individual's specific experience with communication media affects perceptions of media appropriateness, and this is particularly evident in computer-based communications. In addition, changes in perception of media appropriateness were directly related to the participants' learning experience and were particularly salient with new media. Furthermore, increased use of some media was found to be associated with decreased use of other media. This study demonstrates that deliberate technology-use mediation can be an effective management mechanism to facilitate an individual's ability to gain experience in the use of new technologies. This paper also suggests that an individual's media experiences and temporal factors are two important but underemphasized factors in understanding and studying technology choice and use.     

Does IO Economics Really Make the Case for Investments in IT: A Rejoinder

The preceding critique [1] of the paper “The Information Problems in Organizations: A Research Model for the Value of Information and Information Systems” [3], reaches general conclusions with respect to the original paper and the applicability of economics to MIS research. These conclusions are based on arguments developed at a different level of analysis than that used in the original paper, and without considering the goals and intent of the original paper. The differences between the critique and the original paper are highlighted.     

DECISION FLEXIBILITY AND PERCEIVED INFORMATION VALUE*

This paper reports the results of an experiment that examined the effects of information evaluators' perceptions of decision flexibility as a determinant of information value. This study suggests that subjects fall into relatively distinct groups that are differentiated by the group members' perceptions of the directionality as well as the magnitude of the effect of decision flexibility on information value. Moreover, subjects' misperceptions of information value reflect individualistic models of information evaluation.     

网络中选择环境对多样化寻求行为的影响研究

消费者在选择产品时通常会发生多样化寻求行为,而其对信息刺激的需要是消费者产生多样化寻求行为的原因之一。本文通过实验方法研究了在网络购物中,消费者是否会通过平衡从产品选择和选择环境中所获得的这两种刺激来达到其最佳刺激水平。研究结果显示,在网络环境下,通过改变选择环境中消费者同期购买的其他产品类别的构成,增加对受试者的刺激,会减少其在目标产品选择中的多样化寻求行为。     

Strategic Decisions of New Technology Adoption under Asymmetric Information: A Game‐Theoretic Model*

In this paper we explore strategic decision making in new technology adoption by using economic analysis. We show how asymmetric information affects firms' decisions to adopt the technology. We do so in a two‐stage game‐theoretic model where the first‐stage investment results in the acquisition of a new technology that, in the second stage, may give the firm a competitive advantage in the product market. We compare two information structures under which two competing firms have asymmetric information about the future performance (i.e., postadoption costs) of the new technology. We find that equilibrium strategies under asymmetric information are quite different from those under symmetric information. Information asymmetry leads to different incentives and strategic behaviors in the technology adoption game. In contrast to conventional wisdom, our model shows that market uncertainty may actually induce firms to act more aggressively under certain conditions. We also show that having better information is not always a good thing. These results illustrate a key departure from established decision theory.     

Choice Without Beliefs

We provide an axiomatic foundation for decision making in a complex environment. We do not assume that the decision maker has complete structural knowledge of the environment. Instead the agent knows the set of actions he can take, he formulates preferences directly on the actions, and chooses according to these preferences. On the basis of experience he modifies these preferences according to a systematic procedure. Our axioms are imposed on this procedure, rather than directly on the choice itself. The axioms consist of a group of natural structural restrictions and a group of independence axioms. Our main result is an axiomatic foundation for a set of simple adaptive learning procedures that include the replicator dynamic.     

基于信息技术的组织沟通与媒介选择研究

近年来,以计算机为媒体的通讯技术(ComputerMediated Communication, CMC)的兴起,尤其是Internet、Web等网络平台的普及,给传统的沟通研究带来了深远的变革。但是,组织在信息技术上的投入,并没有收到预期的效果。如何根据组织提出的沟通要求选择恰当的媒介?本文提出了一种“沟通媒介的选择模型”框架,通过对沟通要求的分析,几种典型的CMC媒介技术特点的分析,以及媒介组合的模糊选择方法,以便组织更有效地利用新的信息技术、指导投资规划行为。     

INFORMATION CHANNEL DISPOSITION AND USE*

The use of information channels by individuals in organizations is substantially discretionary. Although much studied, variation in patterns of discretionary use has yet to be explained adequately in terms of an accepted integrative theory validated across varieties of channel types and organizational settings. In a step toward the development of such a theory, the present paper proposes a basic channel-disposition model that relates an individual's attitude or disposition toward a channel to his/her actual use of the channel in the context of information and channel supply-and-demand structures in the organization. An exploratory study of the dispositions of 186 users of ten management information system (MIS) reports in four organizational settings provides limited evidence in support of the model proposed.     

Acquisition and Disclosure of Operational Information*

We study a firm's strategy for acquisition and disclosure of operational information by establishing linkages among information quality, managerial self‐interest, and production planning. We develop a multistage model in which a manager of a publicly traded firm first receives private information about the product demand and then uses it to make production and disclosure decisions. We consider two prevalent disclosure models employed in the accounting literature: all‐or‐nothing and cheap‐talk models. In the all‐or‐nothing model, it is assumed that any disclosure must be truthful, but the manager can strategically withhold information. We show that the manager commits to acquire the value‐added operational information if (i) the managerial self‐interest in the interim share price is low or (ii) the managerial self‐interest in the interim share price is high, but the fixed disclosure cost is either sufficiently low or sufficiently high. We demonstrate that the firm is better off if the production level is observable to the financial market because multidimensional signaling reduces costs. In the cheap‐talk model, we assume that the manager's disclosure may not be truthful. We show that the manager's incentive to acquire value‐added operational information increases along with the penalty cost for misleading investors. Therefore, a high penalty cost for misleading investors can encourage the manager to obtain more precise information, which in turn improves the firm's cash flow.     

A NOTE ON THE RELATIONSHIPS AMONG FINENESS,GARBLING, AND SUFFICIENCY FOR THE COMPARISON OF INFORMATION SYSTEMS*

Choice among competing information systems is an important problem for both the providers and users of information. When the attributes of the decision makers and decision problems for which information is produced are unknown or heterogeneous, it is difficult to choose among alternative information sources. Three criteria for such comparisons of information systems are available in the theory of information economics. These criteria may be distinguished by the differing restrictions that they impose on the generality of the studies in which they are used. This note explicates the relationships among these criteria and discusses the various limitations that they impose on generality.     

Construct Measurement in Information Systems Research: An Illustration in Strategic Systems

This study seeks to highlight construct measurement issues in information systems (IS) research. It describes the normative process of construct measurement and identifies the difficult problems involved in measurement and some ways in which these difficulties may be overcome. An illustrative construct-operationalization study in the area of strategic systems outlines how the normative guidelines may be applied to IS. Some specific recommendations for IS include developing a preliminary model of the construct even if there is little previous measurement research, devoting greater attention to predictive validity because a lack of theories in IS precludes the examination of nomological validity, verifying the assumptions underlying the computation of an overall index, and examining the measurement properties of the index.     

预期后悔与体验后悔在消费者动态选择过程中的作用机制

本文在一个动态购买场景下考察了预期后悔与体验后悔之间的交互作用及其对购买意愿和满意度的影响.通过一个计算机程序控制的购买决策制定实验,作者发现,在购买之前消费者的预期后悔越高,在购买决策后实际体验到后悔时消费者对相同选项的再购买意愿下降得越大.同时,有关发现还支持了后悔情境下的"向前看"视角,即体验后悔对再购买意愿的影响部分是通过调整对未来的预期后悔传递的,部分是通过影响满意度传递的.     

COMPARATIVE EVALUATION OF INFORMATION UNDER TWO BUSINESS OBJECTIVES

Information economics models evaluate the value of information under the assumption that decision makers wish to maximize their expected payoff. This assumption has been criticized for not being realistic enough since decision makers usually consider more than one business objective and might be satisficers rather than optimizers. This paper attempts to apply an information economics model to decision situations where two business performance criteria, expected payoff and risk, are considered. In order to overcome the difficulty of unknown trade-off between the two criteria, one criterion is used as an objective to be optimized, while the other is set as a constraint. This may be interpreted as a combination of optimizing and satisficing approaches. It is shown how an information system can be evaluated in terms of both expected payoff and risk. The model suggests the trade-off between the two criteria as an additional trait of an information system. In the last part of the paper, a numerical example illustrates how a comparative evaluation of information structures is performed when risk minimization and expected payoff maximization are concurrently used as business performance criteria.     

机构投资者信息搜寻、公开信息透明度与私有信息套利

本文利用特有的机构投资者私有信息搜寻数据,研究了机构投资者的信息搜寻、透明度与私有信息套利的关系。本文的研究发现,机构投资者的信息搜寻和信息披露的透明度降低了私有信息套利,而且机构投资者信息搜寻、信息披露透明度在私有信息套利严重的公司对降低私有信息套利的作用更加明显。同时,本文的研究结果也表明,机构投资者信息搜寻与信息披露透明度对私有信息套利存在交互效应,随着信息披露透明度的提高,机构投资者信息搜寻对私有信息套利的边际效应下降。     

An Analysis of the Production Line versus the Case Manager Approach to Information Intensive Services*

The production line approach has been beneficially used in manufacturing companies to yield consistent-quality standard products at relatively low cost. For this reason, service firms have also employed this approach, which embodies a division of labor, sequential flow processes, and standardization of services. Today's customers, however, are demanding customized services and shorter cycle times—outcomes that the production line approach finds difficult to achieve. An alternative process design proposed for information intensive services is the emerging “case manager” approach, in which all the steps required to deliver a service are performed by a single information technology-enabled individual. This paper uses queuing theory to compare the waiting time performance of the production line and the case manager approaches. This comparison shows that when the number of process steps under the production line approach is relatively large, the relative efficiency of the case manager is sufficiently high, system utilization rate is moderate, and the size of staff downsizing is small, the case manager approach is preferred. Critical issues for the design of enabling information technology are then discussed. The paper concludes with suggestions for future research on the case manager approach.     

Using Choice Experiments to Assess People''s Preferences for Railway Transports of Hazardous Materials

This article investigates whether the choice experiment approach can be used to assess people's preferences and the determinants of these preferences in order to estimate the costs and benefits of different configurations of the transport of hazardous materials by rail. Changes in the exposure to hazardous materials that people are subjected to are used rather than changes in accident risk. To the best knowledge of the author, this has not been done before in a study of people's preferences toward hazardous materials. A mail survey, carried out in two cities in Sweden, is used to obtain tentative estimates of the willingness to pay for a reduction in exposure as well as the willingness to accept an increase in exposure. Special attention is given to viability, since the complexity of the activity studied, transport of hazardous materials, and the method used pose particular challenges. The response rate and tests of validity and consistency indicate that this method can be applied. Moreover, the results suggest that studies of this kind may provide guidance on changes in the transport of hazardous materials, especially because policymakers may influence the attributes presented here. Referring to the exposure of hazardous materials highlights the importance of providing the respondents with adequate information regarding hazardous transports. An important finding is that the amount of background information may have some effect on the stated preferences.     

Leveraging the Strengths of Choice Models and Neural Networks: A Multiproduct Comparative Analysis*

Choice models and neural networks are two approaches used in modeling selection decisions. Defining model performance as the out‐of‐sample prediction power of a model, we test two hypotheses: (i) choice models and neural network models are equal in performance, and (ii) hybrid models consisting of a combination of choice and neural network models perform better than each stand‐alone model. We perform statistical tests for two classes of linear and nonlinear hybrid models and compute the empirical integrated rank (EIR) indices to compare the overall performances of the models. We test the above hypotheses by using data for various brand and store choices for three consumer products. Extensive jackknifing and out‐of‐sample tests for four different model specifications are applied for increasing the external validity of the results. Our results show that using neural networks has a higher probability of resulting in a better performance. Our findings also indicate that hybrid models outperform stand‐alone models, in that using hybrid models guarantee overall results equal or better than the two stand‐alone models. The improvement is particularly significant in cases where neither of the two stand‐alone models is very accurate in prediction, indicating that the proposed hybrid models may capture aspects of predictive accuracy that neither stand‐alone model is capable of on their own. Our results are particularly important in brand management and customer relationship management, indicating that multiple technologies and mixture of technologies may yield more accurate and reliable outcomes than individual ones.     

Critical Dimensions of Strategic Information Systems Planning

Strategic information systems planning (SISP) is the process whereby an organization establishes a long-range plan of computer-based applications in order to achieve its goals. A number of problems can potentially impede information systems planners as they carry out the process. A survey of 80 firms who completed the SISP process revealed that the problems constitute five factors: the organization, implementation, database, hardware, and cost. A discriminant analysis showed that three factors—the organization, implementation, and database—best distinguished satisfied from dissatisfied information systems planners. A research application of the five factors suggested that organizations with more sophisticated business planning endure significantly less severe hardware and implementation problems.