Public library support of families experiencing homelessness

While public libraries are often used by people experiencing homelessness, the value of libraries for homeless children and families has been understudied. This brief explores how public libraries can support families experiencing homelessness and how they can engage with other service providers and agencies as part of a collective impact model to support a wide array of families’ needs. Since homelessness is the result of many interconnected social and economic conditions, this paper also examines how awareness and a lack of knowledge of these factors can impact service delivery and expectations. Finally, a case study of how the Queens Library in New York City engages with family shelters to support children’s learning and exploration is included to provide best practice examples.     

Ready or not: The influence of readiness on healthy marriage and relationship education training outcomes

This exploratory study utilizes a sample of human service providers and administrators to examine personal, agency, and collaborative readiness as predictors of training outcomes (utility reaction, gains in knowledge, and transfer of learning). The study is informed by the child welfare training evaluation model to address the effect of participants' (n = 58) readiness indicators and learning impact in relation to the transfer of learning that takes place following a one-day training. Participants' personal and agency readiness predicted their utility reaction, while personal readiness predicted gains in knowledge. The association between agency readiness and transfer of learning was partially mediated by utility reaction. Implications are drawn for both human service providers and researchers.     

Building organizational supports for knowledge sharing in county human service organizations: a cross-case analysis of works-in-progress

Building on the literature related to evidence-based practice, knowledge management, and learning organizations, this cross-case analysis presents twelve works-in-progress in ten local public human service organizations seeking to develop their own knowledge sharing systems. The data for this cross-case analysis can be found in the various contributions to this Special Issue. The findings feature the developmental aspects of building a learning organization that include knowledge sharing systems featuring transparency, self-assessment, and dissemination and utilization. Implications for practice focus on the structure and processes involved in building knowledge sharing teams inside public human service organizations.     

Service Learning in a Small Groups Course

This paper describes a service learning program used in a Sociology of Small Groups course. Service learning programs attempt to apply knowledge learned in the classroom in a setting of community service. This paper advocates the use of service learning as a tool for applying social knowledge even in courses that are not traditionally linked with service learning. The usefulness of a service learning program in a group processes course is identified. Details on the content of the program, the methods of evaluation and the relevance to the course material are provided. Numerous examples of how service learning can lead to classroom enhancement activities are described.     

Individual Planning with Adults who Have Learning Difficulties: key issues - key sources

For many people with learning difficulties the quality of individual assessment and planning can play a crucial role in their personal development. However, for many service providers, and service users, there is limited knowledge of current approaches and recent developments in this area of work. This article aims, then, to provide a brief overview of the key issues and key sources of information in the field of individual planning. A number of issues relating to the implementation of Individual Programme Plans are discussed. Particular attention is paid to the development of more recent approaches, such as Personal Futures Planning, which aim to place greater emphasis on self-advocacy and the involvement of 'non-service providers' in assessment and planning.     

Developing Family-Centered Models of Genetic Services

Abstract

This article reports the findings of an exploratory, multi-method study conducted for a state health authority to examine stakeholder perceptions of existing genetic services and service ideals using survey and focus group methodologies. A web-based survey of medical providers and allied health professionals (N = 567) examined the knowledge needed by service providers to deliver competent genetic care. A second web-based survey of programs (N = 15) viewed as potential partners in the delivery of genetic services was conducted to explore the potential for interagency coordination, the family-centered nature of these services, existing training, and general agency ideals and values. Focus groups were also conducted with 4 groups of families and 3 groups of service providers to explore their perceptions of current and ideal services. The strategies yielded important information around service needs, resource issues, barriers to service, psychological issues, and education and information needs related to the delivery of genetic services. Implications for professional education, especially social work education, are also covered.     

A menu for learning: a World Café approach for user involvement and inter-professional learning on mental health

Inter-professional learning (IPL) initiatives and service user involvement are well established in professional education programmes, but are seldom incorporated in the same teaching and learning project. In order to accomplish a combination of these approaches, an interactive learning format, styled as a World Café on mental health, was chosen to bring social work and mental health nursing students together with service users and carers. The project aimed to be participatory and inclusive from the outset, establishing a steering group with staff, students and user/carer volunteers to plan the day-long event. The event enabled all participants to engage in round table conversations to learn from each other's outlooks and roles, and for students to reflect on their future inter-professional practice and engagement with service users. Findings from this project indicate that the World Café as a teaching and learning method may have much to offer students engaged in IPL activities. We believe that the findings from this project can contribute to the advancement of existing knowledge regarding IPL and user involvement, and that a World Café approach may serve as a template for replication for other education providers, as part of a wider repertoire of inter-professional and service user involvement initiatives.     

Now Being Social: The Barrier of Designing Outdoor Play Spaces for Disabled Children

The design of outdoor public play spaces such that disabled children can make use of them is set in the three constructs of play, childhood and disability, drawing upon academic learning, international policy and national policy in England. The suggestion is made that one of the main barriers to the adequate provision of such spaces is that providers and designers do not know how to design such spaces. The paper explores the knowledge which is available to overcome this barrier and which might lead to the provision and design of appropriate outdoor play spaces that disabled children can more fully use.     

Interactive Health Communication Technologies in the Public Health Sector: Positive Perceptions Still Outpace Actual Utilization

ABSTRACT

Effective population-based and patient-centered public health care is highly dependent on timely and reliable health-related information. The continuous growth and availability of health-related information brought about by the emergence of a new digital communications environment offers a range of opportunities that facilitate access to useful health information for the public health sector–for providers as well as patients. Such advancements, however, can only be realized if public health professionals are knowledgeable about existing sources of online health information, have the ability to successfully judge the reliability of online health information, and are able to acquire the information in a timely and efficient manner. This research follows on the heels of a survey of public health professionals in New York State that concluded that limited access and knowledge negatively impacted utilization of interactive health communication technologies. In this study, a survey was administered to providers at a large county health department located in central Michigan. Results indicate that perceptions regarding the advantages of online health information still far outweigh actual utilization. Barriers to actual utilization include lack of easy access to computers with high-speed connections, trusted and timely online information, training and staff development issues, and organizational policies concerning computer access and usage.     

The Deployment of Partnerships by the Voluntary Sector to Address Service Needs in Rural and Small Town Canada

Service restructuring trends since the 1980s have resulted in the downsizing or closure of many services in rural and small town Canada. In response, voluntary groups have been filling some of the emerging service gaps. Services, however, often are directed at complex problems that demand information, support, or assistance from a range of sources and institutions. For voluntary groups, this underscores a need to partner with other groups, organizations, or service providers. At the same time, voluntary organizations are increasingly encouraged to develop partnerships with public or private partners in order to qualify for government funding. This study tracks 29 voluntary organizations in four rural and small town places across Canada to explore the development and maintenance of partnerships (both local and non-local), as well as the types of networks, resources, and expertise for which partnerships were used. The findings indicate that while voluntary organizations feel that local partnerships are more important, partnerships with groups outside of these places are equally developed. Partnerships were used to expand networks, obtain expertise, and access a range of resources to assist in daily operations and delivery of services. The increase in partnerships with groups outside of these communities, particularly with non-local service providers, will have important implications for voluntary organizations and policy makers.

"Like the Secret Service Isn't It". People with Learning Difficulties,' Perceptions of Staff and Services: mystification and disempowerment

Seven people with learning difficulties were interviewed using unstructured, conversational interviews, about their perceptions of staff in services they use. Three major themes emerged, which were perceptions relating to the physical presence and absence of staff; the emotional impact of interactions with staff; and the political impact of interactions with staff. It was found that the participants had only superficial knowledge of staff identities and roles, and of service systems and structures, and consequently lacked the knowledge and awareness necessary to negotiate what these roles might be, or even that negotiation might be possible. It is argued that this lack of knowledge and awareness is due not to any lack of ability on the part of the participants, but the assumption by staff and service providers that this is the case. These findings are discussed in relation to Kieffer's (1984) developmental model of empowerment, and empowerment issues generally.     

Aged Care Service Delivery in Japan

Summary

The implementation of Japan's Long-Term Care Insurance Scheme in early 2000 presaged many changes in service delivery and much debate among service providers, different levels of government, academic analysts, and major media interests. The first part of this paper gives an account of the major changes in the organization of service delivery that have increased opportunities for private sector providers, including large corporations, and restructured contractual relationships between municipalities and providers in all sectors. New arrangements for client assessment, classification, care management, and extended service types are then outlined. An assessment is then made of the likelihood that the expected outcomes of the scheme will be realized, with the concerns of welfare professionals that the public welfare system is under threat juxtaposed with bureaucratic goals of liberalizing the provision of long-term care.     

Self-managed Supervision

The growth of professional supervision in social work has been accompanied by complex attempts to theorise key elements of supervisory practice and highlight the need to further examine what constitutes supervisory support in current regulatory environments. Changes in human service organisations resulting from new public management generate a need to theorise broader patterns of support available to human service workers. This article draws on an electronic, mixed-method self-reporting study of advice and support-seeking behaviours of 193 human service professionals in 3 South Australian organisations. The findings indicate the fluidity of current professional supervision practice, with workers seeking professional wisdom, identifying practice direction, and debriefing with a range of colleagues within and outside their organisation. Accordingly, the article confirms that supervisors should no longer be thought of as the sole providers of professional advice and support for human service workers and conceptualises the workers as active agents shaping their own learning.     

Perceived Needs of Therapeutic Service Providers in Their Work with Families in the Child Welfare System

Each year approximately half a million children are identified as victims of abuse or neglect in the United States. Referrals to therapeutic service providers are a primary means to help alleviate risks leading to child maltreatment and promote child and family well-being, yet it is not clear how well therapeutic service providers are prepared to meet the specialized needs of a child welfare client population and/or navigate the contextual characteristics of child welfare practice. The purpose of this study was to assess the gaps in knowledge and skill among therapeutic service providers working in this specific service setting. Five focus groups were conducted with 40 current therapeutic service providers working with clients involved with state child protective services. Data were analyzed using conventional content analysis methods. Fifteen themes emerged and were organized into three primary categories of needed knowledge and skill development: (1) cross-system, (2) therapeutic, and (3) functional. Implications for training and practice are discussed, as well as directions for future research.     

What Can I Do? Applying Classroom Knowledge to Service Work, or Doing Practice Sociology

Faculty members are frequently asked by students and parents, “what can I do with a Sociology degree?” This paper suggests ways to address the question and take action to insure that majors have the knowledge and skills to be successful in the job search and the work world. In addition, the paper indicates ways that combining service learning and applied sociology serves goals of students, faculty, universities, and communities. Approaches to teaching applied (practice) sociology in departments and to integrating service learning and course content show the “natural synergy” between the two types of learning. Finally, the article discusses practical issues related to service learning in applied settings: getting the support of faculty and administrators; convincing students of the benefits of service learning; revising curricula; and setting up the service learning experiences. The conclusion is that combining service learning and applied sociology courses has positive results for all involved.     

Aged care service delivery in Japan: preparing for the long-term care insurance scheme

The implementation of Japan's Long-Term Care Insurance Scheme in early 2000 presaged many changes in service delivery and much debate among service providers, different levels of government, academic analysts, and major media interests. The first part of this paper gives an account of the major changes in the organization of service delivery that have increased opportunities for private sector providers, including large corporations, and restructured contractual relationships between municipalities and providers in all sectors. New arrangements for client assessment, classification, care management, and extended service types are then outlined. An assessment is then made of the likelihood that the expected outcomes of the scheme will be realized, with the concerns of welfare professionals that the public welfare system is under threat juxtaposed with bureaucratic goals of liberalizing the provision of long-term.     

Understanding the complex negotiations in fulfilling the right to independent living for disabled people

The independent living agenda has become dominated by a rights focus that has helped drive national-level shifts in setting norms and changing mind-sets. This paper is concerned with examining how rights are utilised by service providers in the process of facilitating independent living. Drawing on an empirical study of providers in Ireland, the paper identifies the strategies being used to put rights into practice. The findings show that in the process of creating a well-managed support arrangement for each individual, providers often take a delicate approach to using rights, and sometimes dilute their guiding principles when engaging in ongoing complex negotiations between individuals, families, staff and volunteers. The disabled people's movement can contribute to the shared learning required in enabling managers handle this process better, rather than solely rely on an abstract call for rights.     

Critical reflective thinking through service‐learning in multicultural teacher education

This paper describes and discusses the effect of service‐learning on students’ reflective thinking about their own knowledge in multicultural teacher education at a state university in Southern California (USA). Two versions of students’ multicultural autobiographies, one at the beginning and the other at the end of the course, were examined to determine their individual progress. Two classes, one with a service‐learning assignment and the other without, were involved to identify differences. Using King and Kitchener’s model of reflective judgment, this study compares and contrasts the progress of student critical reflective thinking and differences between the two classes. The research suggests that service‐learning stimulated and increased students’ reflective thinking about their own knowledge in multicultural education.     

Rethinking Partnerships Between Parents and Professionals

SUMMARY: The declaration by the United Nations of 1994 as the International Year of the Family provides a good opportunity to make a fresh start in re-examining policy and practice from first principles. The time seems ripe for a wholesale reappraisal of relationships between families and professionals in the field of intellectual (learning) disability. Members of an International Year of the Family Task Force established by the International League of Societies for Persons with Mental Handicap (Inclusion International) collected around 100 family stories from families around the world who had a relative with an intellectual disability. These family stories indicated that families are not satisfied with the information they are given, the attitudes of professionals, service planners and providers or with the nature and quality of support which they are receiving. Families are asserting their rights as citizens and consumers and they want to see changes. This paper summarises some directions for change.     

Lot quality assurance sampling: Information provided to female users of contraceptive methods regarding side effects

Women need to receive accurate information on the proper use of contraceptive methods (CM). The objective of our analysis was to evaluate the quality of CM counseling in health institutions of the public sector using the Lot Quality Assurance Sampling (LQAS) technique. We specifically analyzed whether health-service providers informed CM users of all the side effects they might experience, as specified under the Mexican health-care regulations. Our results demonstrated that, among the four CM analyzed –the intrauterine device, hormonal injection, condom and subdermal implant– only the users of the subdermal implant received complete information on side effects. Our findings thus indicate that the quality of family planning services in the institutions analyzed is deficient. We recommend that service providers be regularly trained in order to improve their performance and that LQAS methodology be adopted as an effective means of regularly monitoring the quality of health services in Mexico.